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Hotel Riu Lupita

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2,444 Reviews from our TripAdvisor Community

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Showing 818: English reviews
Portsmouth, United Kingdom
Reviewed yesterday NEW

In my opinion this is a very good location to base yourself whilst in Playa del carmen. The complex is relatively small and friendly. The staff were very attentive and pleasant at all times. The rooms are OK and could be improved on, however they were clean and well maintained. House keeping were very good. The entertainment team were very...

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1Thank w00dster
Willemstad, Curacao
Reviewed 2 days ago NEWvia mobile

Riu Lupita is a " small " 5 star resort compaired to the rest of the resorts in Playa del carmen. And they have a second place right at the beach which you can reach by bus ( for free ). The all inclusive is also available here. Everything is there and so clean and tidy and the food is...

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1Thank Endendijk
Reviewed 5 days ago NEWvia mobile

Stayed her for 11 nights , couldnt fault it , rooms were nice and very clean , staff were great , alex in animation was great always giving 100% , bus to beach was 5 mins on the hour , beach facilites were also good , couldnt fault this hotel at all , had a great time

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3Thank Susanne M
Szczecin, Poland
Reviewed 6 days ago NEW

I was with my fiance in this hotel during almost 2 weeks holiday in Mexico and It was a great experience. Customer service is on the highest level, as well as a food and attractions. The hotel was safe, room was clear and fridge has ben refilled after every 2 days. It was very close to the bigger city -...

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2Thank Kacper S
Stoke-on-Trent, United Kingdom
Reviewed 6 days ago NEWvia mobile

Loved this place. It's easy enough to get the bus to the beach so don't be put off by that - regular and quick - plus there is a pool, all inclusive bar and buffet once you're there. The food is excellent and very Mexican, the rooms are lovely and the best part is the wild Coatis all around the...

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1Thank JoeeyPiePie
San Antonio de Pereira, Colombia
Reviewed 1 week ago

Sometimes, the little things do count Having ice buckets in the room would have been perfect to go along nicely with the whiskey, gin, rum and vodka dispensers in our room. Instead, I was given a small cup of ice at the bar, and told to come back if I needed more. Also, tonic water in the mini-fridge would have...

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2Thank Eulenspeegel
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay at our hotel. We welcome all constructive criticism, as it helps us to improve in the future. Since our main priority is to make our customers feel comfortable we would like to apologise that you were missing some amenities in your room. We...

Reviewed 1 week ago via mobile

Excellent from start to finish great staff very friendly we were very well looked after facilities were all so great. The beach is a five minute bus drive away the bus is put on by the hotel every hour. I record the steak house but you have to book your table in the main dining hall in the morning get...

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2Thank Daniel P
Mobile, AL
Reviewed 3 weeks ago via mobile

It is 4km by bus to the beach from the hotel (15 minutes). The food was very good and featured a large variety. The room was clean. The staff behind the reception desk is useless in trying to resolve your issues. No ice buckets in the rooms so they tell you to get ice from the bar. They don't have...

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4Thank rwr1226
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us...

Kingswood
Reviewed 3 weeks ago

I stayed at the RIU Lupita from the 30th October to the 13th of November. I had a wonderful time and I hope to return in April 2017. The staff are very friendly and do whatever they can to help you. The Food is fantastic in the 4 restaurants, The Rib Eye Steak is wonderful in the steak house. There...

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10Thank jackie d
Reviewed 4 November 2016 via mobile

Nice hotel in Mexico. Food 5/5, rooms 5/5, drinks 6/5. Privet beach, but you should go by bus. This hotel is the best. And when you are going back, from excursions you are the first to get from your ride, so you mustn't wait your turn to go home.

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5Thank Roman K

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $182 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#43 Top resorts Hotel in Playa del Carmen
#50 Spa Hotel in Playa del Carmen
#83 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Lupita staff and other travellers.
209 questions
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Questions? Get answers from Hotel Riu Lupita staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for rooms on 1st and 2nd floor because on ground flood could be a problem with coaties who really enjoyed people's stuff. :)”
 of 5 bubbles 443kacpers, 4 Dec 2016 | Read review
“I like the rooms in Buildings 12, 13 & 14 that back up to the golf course. They are far away from the bar and theater, and therefore quiet.”
 of 5 bubbles Eulenspeegel, 1 Dec 2016 | Read review
“If Possible ask not to get a ground floor Room. The Coatis wildlife may visit you if you leave the fly screen or the sliding door open.”
 of 5 bubbles genuinej, 15 Nov 2016 | Read review
“3130 - 2nd floor, good location, wifi. Some noise from restaurant area. Trees block view of the quiet pool and some of the light.”
 of 5 bubbles norfolk67, 1 Nov 2016 | Read review
“Quite rooms, building 27 close to the kids pool, but no kids,”
 of 5 bubbles NelitaD, 22 Oct 2016 | Read review
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