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Hotel Riu Lupita

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Hotel Riu Lupita
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2,594 Reviews from our TripAdvisor Community

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Showing 868: English reviews
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Breierley Hill, United Kingdom
Reviewed 4 days ago NEWvia mobile

This is our third time at the riu lupita and it never disappoints. Amazing choice of food, reception staff are very helpful, the dining room staff are amazing, and the bar staff are amazing it's got everything you could possibly want. And will be definitely making a 4th year next year. Thank you all at the riu lupita for another...

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4Thank jettie01
Reviewed 1 week ago

First time resort-goer and was completely underwhelmed by the resort and the food. The staff were friendly enough. Well worth it to pay a little more (or the same) to go to a resort actually located on the beach and with better food. I'm not sure how this is classified as a 4-star resort, as the grounds were mediocre, the...

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Helpful?
Thank Kendra S
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We were concerned to note that we failed to live up to your expectations. We would like to inform you that this resort was very recently refurbished; specifically the rooms and also new facilities were added. We regret to read that overall...

Nottinghamshire, United Kingdom
Reviewed 1 week ago

Riu Luppita well what can I say, we had a great time from start to finish.check in efficient nice drink on arrival reception staff good we were in our room unpacking in half hour. All the restaurants serve excellent food staff very friendly and so helpful.the main bar area very nice staff so good friendly and fast no matter how...

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3Thank juliemoore2015
south yorkshire
Reviewed 1 week ago via mobile

Arrival - Greeted with a drink checked in and shown to our room all within 30 minutes Small hotel with an almost village like feel Room - large walk in shower. Large double bed. On the hard side but if you ask for a mattress topper it helps. Cleaned daily. Fridge restocked every other day Free safe in room Food...

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3Thank chatterbox21362
Dublin, Ohio
Reviewed 1 week ago

3 Star Resort. (just my opinion) I'll give the positives first: Great location! Can walk to town (with the right shoes) and the beach is a short (free) bus ride or long relaxing walk away. Beach club was very nice/ clean- as was the pool areas and grounds. Very nice wait staff, check in, pool attendants, etc. 5 stars for...

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5Thank Amarieb23
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you very much for taking the time to write a comment about your stay. We are glad that you enjoyed your overall stay and would like to apologize for any inconveniences you had to encounter. First of all, we are glad that you highlighted our front office and bar staff. Service is one of our key values...

London, United Kingdom
Reviewed 2 weeks ago

Great small hotel set in beautiful gardens and on the edge of a golf course with colourful birds and wildlife all around. Food excellent and loads of choices even had tequila for breakfast if you wanted it, waiting staff are brilliant and work very hard clearing tables and getting you choice of drinks or you could help yourself to drinks....

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8Thank Sally P
Waasis, Canada
Reviewed 2 weeks ago

We have been to many large resorts and this year we decided to try something smaller. This place did not disappoint!! So relaxing, food was fabulous, service was exemplary... I could go on and on....Will definitely return...!

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5Thank thenewgurl
uk
Reviewed 2 weeks ago

Travelled last September x October..stayed 21 nights Weather was great..heavy humid.. First room was changed due to the excessive condensation...which made the floors very slippery..they changed the room straight away.. Grounds are well tended... Food was excellent..service excellent... Would we return.....different hotel yes..

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2Thank woowoo60
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you very much for choosing our Hotel Riu Lupita for your recent stay and for taking the time to share your feedback. Firstly, we are pleased to hear that you were satisfied with our friendly and helpful service. They take their roles in our industry very seriously and try, every day, to provide that quality customer service...

Reviewed 3 weeks ago

A majority of the staff was rude, it seemed like they expected tips after everything they did for you. One night I was at dinner and the waiter yanked the napkin out of my glass and threw it on my lap. Another night, my wife and I wanted to sit at a table outside by the pool and we were...

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Helpful?
5Thank Nick Z
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Lupita, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We always welcome feedback from our customers, since it gives us the opportunity to make appropriate improvements and changes where necessary. We were very surprised to read your comments about our staff. Service is one of our key values and our staff...

swansea
Reviewed 3 weeks ago

lovely stay at the Lupita , From the dining staff to the entertainment staff nothing is to much trouble.. food was excellent with plenty of choice for all tastes from fruit ,cereal to eggs cooked whichever way you like and bacon sausage beans etc burgers, hot dogs chips , mexican food . king pawns to peel and dips to enjoy...

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4Thank SwanseaRew

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 2 km / 1.2 Miles from Playa del Carmen * Main building and 1 and 3-story bungalows * Surrounded by 25,000 m2 / 29,900 sq. Yards of lush gardens * 3.5 Km / 2.1 Miles from the beach (complimentary transportation) * Complimentary sun loungers on the beach * 2.5 Km / 1.5 Miles from various shops * 50 km / 31 miles from Cancun Intl. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Lupita

Address: Avda. Xaman-Ha, Manzana 20, Lote 1, Condominio Playacar | Lote Hotelero No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $185 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Lupita 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Riu Lupita Resort
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#45 Top resorts Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#81 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Lupita staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different resort”
 of 5 bubbles , 17 Mar 2017 | Read review
“There all nice rooms,”
 of 5 bubbles juliemoore2015, 17 Mar 2017 | Read review
“rooms near the reception area have free wifi”
 of 5 bubbles sallyp2016, 10 Mar 2017 | Read review
“Ground floor feels a little damp”
 of 5 bubbles thenewgurl, 9 Mar 2017 | Read review
“Not ground floor...”
 of 5 bubbles woowoo60, 6 Mar 2017 | Read review
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