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Kinbe Hotel

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Kinbe Hotel
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606 Reviews from our TripAdvisor Community

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Showing 424: English reviews
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Reviewed 4 days ago NEW

This hotel was like a hidden gem. Its small, but makes it up being big on cleanliness, and great customer service. The proximity to the beach is amazing, I could look out a window and see the strip and the beach. I would def come back.

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Helpful?
Thank Byron H
Stefania C, Director de Relaciones Públicas at Kinbe Hotel, responded to this review

Thanks Byron for your kind review for hotel Kinbe ! It was our pleasure to have you here and we will waiting for you next time your in Playa del Carmen! Best Regards

Washington
Reviewed 1 week ago

The staff was super helpful. It was a little hard to find it since we were driving but if you know the town it would be easy. The room was clean but a little bare. We wanted two beds so there were not a lot of options but our room was nice and quiet.

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Helpful?
Thank ps703
Stefania C, Director de Relaciones Públicas at Kinbe Hotel, responded to this review

Dear Client, we are happy that you liked our staff since is our priority to make our clients happy! We do have many different style of rooms, so next time you can look them up online and try a different one! Have a great day and thanks again for your review .

Reviewed 3 weeks ago

Hotel Kinbe is a hotel to return to. Not only is it located minutes from the beach and also from the centre of activity, it is spotless and the staff outdo themselves with their courtesy and helpful advice. Highly recommended. Margaret

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Helpful?
1Thank Margaret N
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Hello Margaret , thanks so much to take the time to review our facility, we are very pleased to hear that you enjoy your stay and that you are willing to come back ! So we hope to see you soon at Hotel Kinbe ! Take care ! Hotel Kinbe

Redmond, WA
Reviewed 13 February 2017

Location is excellent just a few steps from the beach and from 5th Ave. Friendly staff at reception, rooms are clean, beds are comfortable. Main problem here was the size of the room (#2 was quite small) and the fact there was nowhere to unpack. No closet, no drawers, almost nowhere to put anything. Small shelf in the bathroom, small shelf between the 2 beds, tiny...

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Helpful?
1Thank BiaRedmond_WA
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Hello Bia , thanks you for taking the time to review Hotel Kinbe on TripAdvisor! We are happy you found your stay at the hotel comfortable ! About the size of the room, It's important for us to clarify that on the web site you can find the exacts measurements of each room ;-) Hope to see you back at...

Olympia, Washington
Reviewed 7 February 2017

The room was VERY small and no closet at all, but the room was clean, great location and super good desk staff. Close to beach, food, coffee and shopping. Nearby party street - but not too close. Desk staff were very pleasant and helpful. If you all you need is a bed a bathroom and Wi-Fi, stay in the small...

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Helpful?
Thank Sherrie H
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Hello Sherrie Thanks for your kind review about our Staff and we are very glad you had a good time at Hotel Kinbe! Just remember that when you book the room you can actually check the sizes available , so if you prefer more space try one of the other rooms we have that are bigger ;-) We sure hope...

Brownton, Minnesota
Reviewed 26 January 2017 via mobile

We stayed in room 13. Positives: Staff is very friendly Since it's a corner room It had a great view of the ocean. AC unit is a positive since the room heats up with the windows so use the reflective curtains to keep the temperature down. My husbands swim trunks blew off the balcony and the staff returned it to...

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Helpful?
Thank ChristineMorris
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

-Dear Christine, thanks for writing a review for Hotel Kinbe, we are glad to read that you find our staff friendly and that you had a good experience with us. Sorry about the pipes we could solve it imediately, thank you. Unfortunately the problem with the sargassum is beyond our reach and we are glad to know that you liked...

New York City, New York
Reviewed 21 January 2017 via mobile

I really wanted to like this hotel, but staying here has been nothing but torture, stress and anxiety. Bottom line: YOU COULDNT PAY ME TO STAY IN THIS NIGHTMARE HOTEL AGAIN. You can't even do two basic things: shower or sleep. Day 1: check in, Tuesday, 3pm: i check into my rugiada room. It appears to be a clean and...

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Helpful?
1Thank jessica m
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear Jessica thank you for your opinion on TripAdvisor and also to give us the opportunity to share a really importante part of our job. We are very dedicated to taking good care of our guests . For all of our staff this is the most important part of our job. However, from time to time people needs are more...

Reviewed 9 January 2017 via mobile

The hotel is small with nice decoration,indoor poo,is like boutique hotel.the rooms isn't something special but is ok.it is in the center of playa del carmen on the pedestrian street and 100 metres from the sea.everything is around by foot.the staff was helpfull.i will stay there again for sure.

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Helpful?
Thank Nik M
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear Nik, thanks for taking the time to write a nice review for Hotel Kinbe, we are very please that you enjoyed your stay with us and that you are willing to come back, see you soon in Playa del Carmen !

new york, ny
Reviewed 9 January 2017

I had a wonderful stay at the Hotel Kinbe after a minor hiccup. The room that they first brought me too was incredibly dark and not at all what was pictured at the time of my booking. The manager came to my room to help out and had it sorted out by the next day. I was moved to Room...

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Helpful?
Thank wanderlustny
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear wanderlustny , I'm glad to read that you had a good experience at Hotel Kinbe, and that a little problem could be solved so that you enjoyed your stay with us! We really appreciate that you like our staff and that you find everybody friendly! We will wait for you soon at Hotel Kinbe !

New York City, New York
Reviewed 6 January 2017

My partner and I stayed in this hotel for seven days and the thing that stands out most is the customer service. Every single staff member with whom we interacted was friendly, helpful, kind and had excellent attitudes. They helped us choose restaurants, gave opinions on excursions, where to go to the beach-- wonderful. Location: Couldn't be more central, right...

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Helpful?
Thank Avi S
Stefania C, Director de Relaciones con Clientes at Kinbe Hotel, responded to this review

Dear Avi ! Many thanks for the positive review! And more importan thanks for pointing out some of the things we can improve ! We really appreciate that you like our staff and that you find everybody friendly! We will wait for you soon at Hotel Kinbe !

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
About the property
  • Beachfront
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Kinbe is a fusion of lush tropical garden setting with distinctly chic shape that gives a soaring charm in a comfortable and friendly atmosphere. Close to the 5 Avenida, just 50 meters from the Caribbean Sea. The impressive reception, the particular pool, the stunning waterfall and the panoramic terrace are the enchanting of the hotel. The unique shape design of the rooms offers the guests a feeling that each room was designed especially for them. ... more   less 

Additional Information about Kinbe Hotel

Address: Calle 1o Norte entre 1a y 5a, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $99 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kinbe Hotel 3*
Number of rooms: 29
Reservation Options:
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Also Known As:
Kinbe Hotel Playa Del Carmen
Kinbe Playa Del Carmen
Kinbe Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#71 On the Beach Hotel in Playa del Carmen
#87 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Kinbe Hotel staff and other travellers.
12 questions
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Questions? Get answers from Kinbe Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room with two beds. It was inside and queit.”
 of 5 bubbles ps703, 13 Mar 2017 | Read review
“We had a room with a loft. The bathroom is on the main floor and the spiral staircase might be a challenge to some”
 of 5 bubbles margaretn643, 28 Feb 2017 | Read review
“The rooms with pool view are nice. Higher the better, but no elevator.”
 of 5 bubbles BiaRedmond_WA, 13 Feb 2017 | Read review
“Be happy - don't stay in the smaller rooms unless all you need is a bed and shower.”
 of 5 bubbles sherrieh806, 7 Feb 2017 | Read review
“Avoid room 18. Super dark with barely any windows. Room 13 is wonderful.”
 of 5 bubbles wanderlustny, 9 Jan 2017 | Read review
5 of 5