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    Koox Caribbean Paradise Hotel

    Avenida 5, Norte Esq. Constituyentes 119, Playa del Carmen 77710, Mexico
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    2017-12-25 2017-12-26
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    US$181
    US$156
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    US$181
    US$156
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    US$181
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    Traveller (142)
    Room & Suite (83)
    Pool & Beach (25)
    Overview
    • Excellent23%
    • Very good34%
    • Average27%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “great location” (16 reviews)
    “no elevator” (5 reviews)
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Concierge
    Private Balcony
    Free Parking
    Breakfast included
    2.5 Star Hotel
    All hotel details
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    Rooms
    Dec 25Dec 26
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (392)
    There are newer reviews for Koox Caribbean Paradise Hotel
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    11 - 15 of 107 reviews

    Reviewed 28 June 2017 via mobile

    There were many mosquitoes in the room when we arrived. Each bed had a broken spring. The shower head needs to be cleaned badly (buildup causing water to spray in all directions). There was not a lot that was great about the place, but the...More

    Thank Alex B
    Response from KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise HotelResponded 27 August 2017

    Dear Alex, Thanks a lot for your review of your stay at Ko'ox Caribbean Paradise Hotel. We are very happy to know the positive items but we are more happy to know the negative issues that help us to improve our services and facilities and...More

    Reviewed 23 June 2017

    I stayed here for two nights as part of a G Adventures Tour. The hotel has the most fabulous location however with the location comes lots of noise. A couple of people in our group requested to move rooms as they had a very disturbed...More

    Thank cfq_11
    Response from KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise HotelResponded 27 August 2017

    Dear Guest! Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed our services and facilities. Thanks a lot for chosen us and we look forward to welcome you very soon! Best regards!

    Reviewed 18 June 2017

    I had a transfer organised from Playa to Cancun airport. I was worried that there was a mix up and I was going to miss my ride. David from reception was really helpful. He assisted me in calling the transfer company and confirming the pick...More

    Thank Ellie0101
    Response from KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise HotelResponded 27 August 2017

    Dear Guest! Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed our services as our costumer service! David thanks your words! Thanks a lot for chosen us and we look forward to welcome you...More

    Reviewed 11 May 2017

    DO NOT STAY HERE. Koox customer service is the worst customer service i have ever experienced. The night i booked at the hotel was required to be moved to a date later that week as my flight was canceled. This request was sent in a...More

    Thank Carl P
    Response from KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise HotelResponded 27 August 2017

    Dear guest, Thanks a lot for your review and we're really sorry about your bad experience in our hotel. We'll work hard to improve the negative issues and be able to offer you the best days in Playa del Carmen. Best regards!

    Reviewed 5 April 2017

    But because of the location, you also get the street noise. There is a pool on the third floor which is great... our room was facing the pool so we loved it... the water pressure was good enough in the shower and it was hot...More

    Thank Annee525
    Response from KooxHotels, Director de Relaciones Públicas at Koox Caribbean Paradise HotelResponded 27 August 2017

    Dear Sirs, Thanks a lot for your review of your stay at Ko'ox Caribbean Paradise Hotel. We are very happy to know the positive items but we are more happy to know the negative issues that help us to improve our services and facilities and...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Outdoor pool
    Details
    • Price range
    • US$39 - US$189 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 45
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Hotwire, TripOnline SA, getaroom.com, Cancelon and Evoline ltd so you can book your Koox Caribbean Paradise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caribbean Paradise Resort And Spa ,
    • Caribbean Paradise Hotel Playa Del Carmen ,
    • Hotel Caribbean Paradise ,
    • Koox Caribbean Paradise Hotel Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (142)
    Room & Suite (83)
    Pool & Beach (25)
    Dining (2)
    Hotel & Grounds (101)
    Bathroom (5)
    Business Centre & Event Rooms (2)
    Family and Play Areas (1)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    Alfredo G
    3 April 2015|
    Answer
    Response from Koox_Group | Property representative |
    Hola Alfredo, Just behind the hotel there is a parking the cost is 150 pesos but you need to say that you are a guest of the hotel because is a special rate. Have a nice day!
    0
    Votes
    Google Translation
    Room Tips
    "Ask for a room toward the back (which overlooks an empty lot) if you're concerned about noise."
    Read review
    "AC was good in both rooms we had on different stays. Rooms away from the street are a bit quieter. Noise..."
    Read review
    "Do not stay here"
    Read review
    "ask for a room facing the back if you want a quiet room"
    Read review
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