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The Reef Coco Beach

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The Reef Coco Beach
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3,200 Reviews from our TripAdvisor Community

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Showing 1,968: English reviews
Vancouver
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Was there for 10 days mediocre at best is all I can say. Was told 196 units 100% capacity for a 20 yr building. It is starting to show its age. So sad the rooms and furnishings are showing its age and was not happy to spend that kind of money for this resort. Thank god we brought our own... More 

Helpful?
Thank nskcanuck
Aspen, Colorado
1 review
Reviewed 3 days ago NEW

Must say that despite all the expectations I found The Reef average in terms of rooms, service and food and beverage. Room had great temperature, but in my opinion was week in terms of presentation. Service in general was average, highlighting security problems where I would walk into my room while housekeeping was there with no questions asked, something really... More 

Review collected in partnership with this hotel

Helpful?
Thank João V

Travellers are raving about these Playa del Carmen hotels

11/27/2016
1 review
Reviewed 4 days ago NEW

I come from Italy and I spent two wonderfull weeks in this hotel! Everything was really clean and the waitress were always very kind. The food is good especially to the mexican restaurant! The only thing that wasn't really perfect was the beach, a little bit small for all the guests. At the reception all the people were really kind... More 

Review collected in partnership with this hotel

Helpful?
Thank ilariab92verbania
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear ilariab92verbania, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. Our staff is highly committed to excellence and they sincerely will appreciate the time... More 

11/13/2016
1 review
Reviewed 5 days ago NEW

Furniture in room old, Knicks, paint etc. Pool furniture dirty. Was sold for extra $ beach side bar.not open mid day, surroundings dirty food was awful poor selection and hot dishes were cold. We left after first day and moved to another got sTuck with the cab fair. Booked thru book-it dot con never again Cancelled first day went

Review collected in partnership with this hotel

Helpful?
Thank alexpB1746HX
11/25/2016
Level Contributor
1 review
Reviewed 5 days ago NEW

My girlfriend and I just wanted some downtime to regroup and we found that Nov 9-16 2016 was a great time not to busy. The staff, rooms and food were fantastic. The beds were a little hard and one of the days the pool needed to be cleaned better. But all in all in was great. If you are in... More 

Review collected in partnership with this hotel

Helpful?
Thank Shannon D
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Shannon D, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have... More 

11/25/2016
1 review
Reviewed 1 week ago

The Staff is awesome and the resort is small and everyone keeps to themselves. The age group was mostly 40's and up! ( we were a few of the younger people) The food is ok, not much of a variety and same kind of stuff everyday. The beach is very small but secluded. The only complaints would be how they... More 

Review collected in partnership with this hotel

Helpful?
Thank ashley571
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear ashley571, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. We are pleased to know that you liked our hotel and that you enjoyed yourself here. Our staff is highly committed to excellence and they sincerely will appreciate the time you have... More 

Meaford, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Just returned home,from a 6 night stay. I have to say the staff were very friendly and the food at the buffet was very good. Our room was out dated and nothing seem to work, also there was an awful sulphour smell in the bathroom with no exhaust fan. Would not go in the pool as it didn't look clean... More 

Helpful?
Thank tinker240
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear tinker240, We would like to thank you for sharing your experiences. Our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay. Certainty, it appears we did not have the opportunity to fulfill this during your time with us and would like to express you... More 

Buffalo
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

I have been to Mexico many times, specifically playa Del Carmen. This resort was the worst I have ever stayed in. I normally don't complain but I honestly feel bad for anyone who is coming here with high expectations. I will start out with the pros... Pros: it is in walking distance to downtown playa. I would say maybe a... More 

Helpful?
2 Thank kan600
Tampa, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

Stayed for one week mid Nov with friends in 3 other rooms. I have been to Playa 6 times, and this was my first at the Reef Coco Beach. I found it to be very disappointing, even for what you pay, and I travel a lot, especially to Playa. Once we arrived, they shuffle you to a seating area with... More 

Helpful?
2 Thank Robyn H
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

The location is beautiful. The pushiness of the concierge staff to get you to sit through a timeshare presentation was frustrating. The snorkeling trip with the on-site dive shop was fantastic. The food was good and there was a pretty broad selection. The fruit at breakfast was great. The restaurant staff and the bell boy we had were all very... More 

Helpful?
Thank 325tamars
TheReefResorts, Bran Executive at The Reef Coco Beach, responded to this review

Dear 325tamars, Thank you for taking the time to post your review. We are very grateful for your feedback, which is a valuable source of information for us. It is important to know that the Leading Vacation Club has useful information about our hotel and you can listen to it on a sales talk that you will have the chance... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located just 30 miles south of Cancun, The Reef Cococbeach is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life's the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen's famous 5th avenue, Playacar's Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulum and much, much more.The hotel offers 196 comfortable rooms Caribbean style, our pleasant rooms consist of one king size bed or two double beds, terrace or balcony, air conditioning, ceiling fan, mini fridge, TV,hair dryer, vanity mirror, telephone and bath room with bahttub and shower combination. ... more   less 

Additional Information about The Reef Coco Beach

Address: Costera Norte S.N. Lte. 1 Mza. 7, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $232 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Coco Beach 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Grand Coco Bay Mexico
Grand Coco Bay Playa Del Carmen
Grand Coco Bay Hotel Playa Del Carmen
Grand Coco Bay Riviera Maya
The Reef Coco Beach Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#57 Spa Hotel in Playa del Carmen
#66 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Coco Beach staff and other travellers.
172 questions
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Questions? Get answers from The Reef Coco Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“first floor will work better, there is no ocean view so you don't have to go upstairs”
 of 5 bubbles to_om201, 17 Nov 2016 | Read review
“I would suggest getting a room not so close to the lobby bar to avoid evening noise.”
 of 5 bubbles shell5jc, 1 Nov 2016 | Read review
“Pick one in the 4th floor , the balcony roof is like a tiki hut!! Very nice”
 of 5 bubbles aniyjon, 22 Oct 2016 | Read review
“Any room that you choose is good, because the beach is not the best, so the view wont be the best”
 of 5 bubbles 38karlad, 22 Oct 2016 | Read review
“Avoid 2301 - 2310 very noisy generators”
 of 5 bubbles pammy999, 21 Oct 2016 | Read review
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