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Region 6, Calle Flamingo, Mz 7, Lt 1 Col. Luis Donaldo Colosio, Playa del Carmen 77710 Mexico
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Traveller (5135)
Room & Suite (487)
Dining (351)

About

#56 of 336 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
The Reef Coco Beach is your premier all-inclusive resort near Cancun in the Quintana Roo region of Mexico. Our resort is designed to embody the easygoing atmosphere of a genuine beachfront town with all the lavish amenities of a resort. From our delightful buffets to the expansive pool, our resort is perfect for families who want to relax, explore, and create once-in-a-lifetime memories. The Reef Coco Beach is one of the top Playa del Carmen resorts, unique in varied package options. You can choose between an all-inclusive package designed for guests who want every aspect of the trip covered or the bed + breakfast option, which is ideal for guests looking for flexibility and adventure.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Secured parking
Hot bath
Pool / beach towels
Outdoor pool
Yoga classes
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Bicycles available
Diving
Mini golf
Snorkelling
Water sport equipment rentals
Aerobics
Bicycle tours
Billiards
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Gift shop
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Family Resort
Languages Spoken
English, Spanish
7246Reviews374Q+A100Room tips
Traveller rating
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nancy gibbons wrote a review Jan. 2023
Salem, Oregon2 contributions2 helpful votes
Daniel and Alan were the best waiters! So attentive and generous. Excellent recommendations from the menu when we weren’t sure what to order. Made sure we had everything we wanted and needed. Made it hard to leave!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 2 days ago
Dear guest, Thank you for choosing The Reef Coco Beach as your vacation destination and for the time you have invested in sharing your review. We are delighted to read you had an amazing vacation experience in our hotel, thanks to the service of Daniel and Alan. We hope to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Momcolt wrote a review Jan. 2023
Denver, Colorado4 contributions4 helpful votes
Smaller resort which we loved. You walk out of your room and can be on the beach in less that 3 minutes from anywhere on the property. Very good food. Clean comfortable rooms. Most importantly The NICEST and MOST ACCOMODATING staff I have ever encountered. Get a massage and book the Italian restaurant one night.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 2 days ago
Dear guest, Thank you for choosing The Reef Coco Beach to spend your friend’s birthday and for sharing a review about your experience. We are delighted to learn that the attention provided by the mentioned staff members was the highlight of our vacation. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom S wrote a review Jan. 2023
Wonderful massage given by Ileana. My husband and I have had her many times over the years and I always found it was an excellent job. The food at the resort is just acceptable, they have a lot of things, but they are mostly Mexican. The beds are hard and the pillows are hard but the beach is wonderful. The location is wonderful and we have gone there over the years several times
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Coco Beach for the second time to spend your vacations and for sharing your review. We are delighted to know you had a great time and that you had a memorable time thanks to the massage given by Ileana. It will be truly a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
antonywal wrote a review Jan. 2023
5 contributions1 helpful vote
Our experience at the reef hotel was quite well location was the best part of it we could find anything we need it near by food is good but rooms are not what we expected not bad but nothing out of the ordinary
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We are glad to know you had a good time enjoying our service and facilities. Thank you for highlighting our location. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Laura M wrote a review Jan. 2023
2 contributions2 helpful votes
+1
We loved this place! If you are looking for a small AI with chilled vibes and great views this is the place. The beach is incredible, white sand, calm water. The staff do an excellent job clearing any seaweed. We were hesitant after reading some reviews, but we really wanted to be close to 5th Ave, and most other hotels are further out. The location is perfect, literally 5-10 minute walk to avenue. (5 mins for us at a steady pace.) The hotel food was good, lots of fresh fruit & seafood. The Japanese restaurant was our favorite. I am lactose free and was able to still find many options. We booked a Premium package as we wanted the better drinks and no limitations. Drinks were great! There is a premium side to the beach, which has comfortable beds and it's own bar, would recommend, but I don't feel it is necessary to have a good time. The sports bar was great, especially the bartender - Wilbert (Willy!) Made the best drinks, and made us feel like family. My only recommendation would be to open the sports bar earlier (especially on weekends when the NFL, soccer etc is on during the day time.) We watched our NFL games in the lobby with no sound as the beach bar didn't have signal all the time we were there.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Tip - book your airport shuttle in advance. Taxis are the airport are a scam. The hotel offers...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Coco Beach for your family vacation and for sharing your review. We are glad to know that you enjoyed our facilities, location and the attention. Likewise, we appreciate your recommendations regarding the sports bar schedule. It will be a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Darlene S wrote a review Jan. 2023
The group reservation team of the hotel is the best! They always make sure that everything you need is given and comfort and enjoyment on your vacation is their priority. I would like to give a shoutout to Perla the manager of the team as she goes above and beyond in providing excellent customer service to their customers. She is a very hardworking employee and very responsive to whatever needs you have even if it is beyond her duty hours. Thank you so much Perla and hope to see you again!
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Coco Beach for your company retreat and for sharing your review. We are glad to know that you had an amazing experience and we truly appreciate your recognition towards our Groups and Events teams, especially Perla. Your review will be shared with her. It will be a pleasure to welcome you back soon. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WorldTourPrincess wrote a review Jan. 2023
Auburn, Massachusetts69 contributions38 helpful votes
The Reef Coco Beach Review Overall I enjoyed my stay at The Reef Coco Beach which I will go into detail below. I was traveling to this area because I enrolled in a freediving course with Amancay Divers. I’ll leave a separate review for that. Prior to booking I was reading through many of the other reviews for this property and a lot appeared to be fake. Therefore, I wanted to make sure I left a review after my stay so other travelers could hear some genuine feedback. I booked a Premium Package with Partial Ocean View for four nights. This included an upgraded beverage package which I didn’t care about, but I wanted to see the ocean. I was very happy to be given an oceanfront room on the top floor. In that regard it couldn’t have been better. The room had two double/queen beds and a very nice bathroom. I thought the room was well appointed and housekeeping did an excellent job of keeping it clean. Soda, beers, and plenty of water bottles were provided each day. The room had a balcony with two chairs. The drapes and sheers did an excellent job of either diffusing the light or blocking it out entirely for sleeping. The safe was large enough to hold a large laptop and other items. There were a lot of electrical and USB outlets available by the beds and on the other side of the room. My biggest complaint was that I found the bed too hard. I said something at the desk and they added more blankets underneath which helped a little, but not much. There was some noise at night but mostly it was not an issue. The only night I was slightly bothered by it was Saturday when the property was hosting a wedding on the beach. Another minor issue was I thought the water in the bathroom had a sulfur smell, but that could just be how the water is in Mexico. The AC worked very well, though I could not turn the temperature up or down. It was either on or off. One of my reasons for selecting this property was that it offered a buffet for all meals. Since I was traveling alone and doing a class the entire time I was here I wanted something easy. I didn’t want to deal with reservations or long dinners. Dinner seemed to have a theme each night- Italian night, Mexican night, Asian night, and maybe International(?) night. I can be fussy, and there are a lot of foods that I can’t eat but I could always find something. Some items were excellent and others less so. The benefit of a buffet was that I could try different things and not eat them if I didn’t like them. Staff were pleasant but not overly attentive. A couple areas the buffet could improve: 1) Have more hand sanitizers available, especially near the food stations. There was only one at the bar and after touching all the serving utensils that everyone else touched I always wanted to sanitize. Make sure everything is labeled! Salad dressings were never labeled and unidentifiable. Many foods had labels, but not all. Servers should check in with diners more for water refills, removing dirty plates, etc… Overall the property is well maintained, clean, and beautiful. The pool and landscaping are beautiful. I got to watch the sunrise over the ocean each morning. I would consider coming here again. Lastly, I wanted to talk about my experience using The Reef Travel Shop to book my airport transfer. Coming to the property was excellent. The driver reached out to me after I landed via WhatsApp and patiently waited for me when it took FOREVER to get through the immigration line. The return trip left a lot to be desired. My flight was scheduled for 4:30. My pickup time at the hotel was 10:30 in the morning! SIX HOURS before my flight! Travel time to the airport in Cancun is 50 minutes. I was pissed. Unfortunately I didn’t notice the pickup time until the day before when it was too late to change so that’s on me. I went down to the front desk and the man there said there’s construction around the airport and it could take 2 – 2/12 hours. I said it didn’t take that long when I arrived! I thought he was a little rude and dismissive. He looked up my room # and said oh, you booked through Expedia, you should talk to them. One- I did not book through Expedia. I booked my ROOM through Chase Travel. Two- I booked the airport transfer DIRECTLY through the hotel. So I said ok, we’ll I’ll be curious to see how long it actually takes. It took one hour. I am writing this review from the airport where I arrived FIVE HOURS ahead of time. Unfortunately this negative experience is making me end a good vacation on a sour note.
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip: I had a 3rd floor oceanfront which was great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your detailed review. We are glad to know that overall your stay was positive and that you enjoyed your ocean front suite, the cleanliness and the buffet. Regarding your pick-up to the airport, we would like to mention that they schedule it with a large margin of time as due to the ongoing works at the highway, the traffic jam hours have become unpredictable. We deeply regret that this situation made you end your vacation in a sour note. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cole M wrote a review Jan. 2023
The resort was very clean and a very fun place to be around! The lively music and entertaining staff made for a very great stay! The staff were all very friendly and fun to interact with, especially Boris!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Coco Beach to spend your vacations and for sharing your review. We are glad to know you had an amazing time and we appreciate you highlighting the activities with Boris. We hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brenna W wrote a review Jan. 2023
Very welcoming and very friendly people. All bilingual!! Rooms have AC, food is great, pool is huge. I recommend everyone to come here! Boris is so fun, and gets everyone involved in all the activities that take place here at the resort, such as competitions, games, dancing, karaoke and so much more that takes place and he does it all.
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 1 week ago
Dear guest, On behalf of our entire team, I would like to thank you for sharing a review about your experience. It is great to know you had a great time in our facilities and we appreciate your recognition to the activities. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Curious265062 wrote a review Jan. 2023
Munich, Germany
It was a great experience. We loved our time gere and it was hard to go home special thanks to Boris (Animation), milton (bar) and Daniel (mexican retaurant). The seevice was good. The rooms were clean and well furnishes
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Lizeth Arratia, Director General at The Reef Coco Beach
Responded 1 week ago
Dear guest, Thank you for choosing The Reef Coco Beach as your vacation destination and for sharing your review. We are glad to know you especially enjoyed the activities with Boris and the service of Milton and Daniel. It will be a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$132 - US$273 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand coco bay mexico, grand coco bay playa del carmen, grand coco bay hotel playa del carmen, grand coco bay riviera maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
196
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The Reef Coco Beach - UPDATED 2023 Prices, Reviews & Photos (Riviera Maya/Playa del Carmen, Mexico) - All-inclusive Resort - Tripadvisor

Frequently Asked Questions about The Reef Coco Beach
Which popular attractions are close to The Reef Coco Beach?
Nearby attractions include Xavage Park by Xcaret (0.2 km) and La 5ta Hacienda (0.5 km).
What are some of the property amenities at The Reef Coco Beach?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at The Reef Coco Beach?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Reef Coco Beach?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Reef Coco Beach?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to The Reef Coco Beach?
Conveniently located restaurants include Luma Taverna del Mar - Mediterranean Restaurant in Playa del Carmen, Salento, and The Pitted Date Vegan Restaurant Bakery & Cafe.
Are there opportunities to exercise at The Reef Coco Beach?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does The Reef Coco Beach have airport transportation?
Yes, The Reef Coco Beach offers airport transportation for guests. We recommend calling ahead to confirm details.
Does The Reef Coco Beach offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Reef Coco Beach?
The staff speaks multiple languages, including English and Spanish.