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The Reef Coco Beach

Expedia.comUS$301*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Reef Coco Beach
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3,594 Reviews from our TripAdvisor Community

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There are newer reviews for The Reef Coco Beach
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Showing 2,200: English reviews
London, United Kingdom
Reviewed 1 week ago

I stayed in the Coco Beach Resort for 10 days. I can highly recommend this hotel. It has a very nice beach, very friendly staff, nice food and clean rooms with erverything you need. Also it is located very close to 5th avenue and you can go shopping or enjoy the nightlife. Don`t forget to visit Isla Cozumel and Isla...

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Helpful?
2Thank Jessica S
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Jessica S, It is a pleasure to read such a wonderful review. We are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We are glad to read that you had the opportunity to enjoy our...

04/16/2017
Reviewed 1 week ago

I lead a fitness and yoga retreat at this hotel last week. Below are some things that I wish were better during our stay. I was told there would be plenty of yoga mats but they aren't trying to help us find them. And we asked for 12 towels so we didn't have to lay on the ground and they...

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1Thank T8767KVemilyw
04/12/2017
Reviewed 1 week ago

All staff was very kind and helpful. We especially enjoyed Jose at the sports bar in evenings. Rooms were adequate but a little outdated. The jungle-like property that was fenced off to the north of the resort seemed a little rough...we stayed away from this area.

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Helpful?
Thank H9362DNerinb
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear H9362DNerinb, We would like to thank you for your comments; it is truly a pleasure to learn about the fantastic stay you had and we appreciate the time you took to share your experiences. We are very proud of our staff who works hard to ensure that our guests are feeling comfortable and have everything they may need for...

Georgia
Reviewed 1 week ago

I read a lot about the "you get what you pay for" stuff, but no matter if your paying $2.00 a night or $2,000 a night, you would think hot or at least warm water would be provided. We commented at the hotel numerous times, to no avail. Even the taxi drivers said people always complain about the water issues....

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3Thank Cajun8ter
missouri
Reviewed 1 week ago

This is my second visit. We had a nice trip with a wonderful view. I keep going back to this hotel because of its size. All the staff were nice. The swim up bar was my least favorite. They seemed rude and acted like they didn't understand you half the time. The other bar staff was great and the drinks...

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1Thank christina c
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Christina c, It is a pleasure to read such a wonderful review. We are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We are glad to read that you were provided with our courteous, outstanding...

Los Angeles, California
Reviewed 1 week ago

I don't recommended this hotel has no beach. It is only a boat parking very contaminated water, there is a public beach next to the hotel not safe at all and very dirty. The employees are very nice people in the restaurant.

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2Thank 299anderer
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear 299anderer, First and foremost thank you very much for choosing our hotel and for sharing your opinion about our service. We are disheartened to hear that your vacation at our hotel was not what you expected. We would like to mention that Playa del Carmen is a fishing village. Even before the hotel was built the boats had been...

04/06/2017
Reviewed 1 week ago

Everything was good except our toilet was broken. We told 3 different people, but it was never fixed. You had to shake the handle after every flush. The staff were all very helpful and friendly. The food was just ok, could definitely improve the selection.

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Thank hulkak
midwest
Reviewed 1 week ago

The resort is smaller than I anticipated, which I was worried about at first, but it was actually nice in the end. More intimate with the staff etc. The food was good (the first day we were there there was a seafood risotto being made on the beach for lunch). and there was a variety of food at the buffet...

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1Thank 284garretts
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear 284garretts, We would like to thank you on the behalf of the entire staff of the Reef Coco Beach. It is a pleasure to read your detailed review. Your comments are very encouraging and will be taken with great consideration. You can rest assured we will share your kind words with our entire team and management. We are delighted...

04/14/2017
Reviewed 1 week ago

A smaller hotel with a great view and wonderful service. Though a little on the smaller side, it just means that there is more personal service for guests. There are 4 restaurants, a spa, and a kids' club.

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Helpful?
Thank chrsitinaelisabeths
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Chrsitinaelisabeths, We would like to thank you on the behalf of the entire staff of the Reef Coco Beach. It is a pleasure to read your detailed review. Your comments are very encouraging and will be taken with great consideration. You can rest assured we will share your kind words with our entire team and management. Our staff is...

Edmonton, Canada
Reviewed 1 week ago

Food was good but service in the restaurants and bars Is poor. Beds are super comfortable, beach was full of seaweed, pool is nice, people are nice but beware that once you arrive at the hotel, the concierge will try to convince you listen to an hour long presentation about their sister resort and in return, they will give you...

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Helpful?
Thank dacostap2
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Dacostap2, Thank you very much for taking the time to write this review. We appreciate every single word of your feedback as we consider every review as a gift. Your valuable opinion is an important source to maintain our high standards in quality and service as we endeavor to go beyond the expectation of every guest we have the...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Food & drink at the hotel
Samurai Japanese Restaurant
Samurai Japanese Restaurant
Cuisines: Japanese, Sushi
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located just 30 miles south of Cancun, The Reef Cococbeach is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life's the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen's famous 5th avenue, Playacar's Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulum and much, much more.The hotel offers 196 comfortable rooms Caribbean style, our pleasant rooms consist of one king size bed or two double beds, terrace or balcony, air conditioning, ceiling fan, mini fridge, TV,hair dryer, vanity mirror, telephone and bath room with bahttub and shower combination. ... more   less 

Additional Information about The Reef Coco Beach

Address: Costera Norte S.N. Lte. 1 Mza. 7, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $224 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Coco Beach 3.5*
Number of rooms: 196
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotwire, Hotels.com, Orbitz, TripOnline SA, HotelQuickly and Evoline ltd so you can book your The Reef Coco Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Coco Bay Mexico
Grand Coco Bay Playa Del Carmen
Grand Coco Bay Hotel Playa Del Carmen
Grand Coco Bay Riviera Maya
The Reef Coco Beach Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#51 Top resorts Hotel in Playa del Carmen
#59 Spa Hotel in Playa del Carmen
#70 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Coco Beach staff and other travellers.
206 questions
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Adena, Ohio
Edmonton, Canada

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Questions? Get answers from The Reef Coco Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st flat noisy if you looking to rest, the 3rd floor might block your view from tree branches. 2nd floor room 2254 awesome.”
bebiz2017, 27 Apr 2017 | Read review
“Don't stay here”
330joo, 24 Apr 2017 | Read review
“Room 2258 has a great pool and beach view although the noise will wake you up in the morning.”
  • Bathroom needs rennovation
  • Not attractive, needs replacing
  • Fun towel animals every day!
  • Bathroom needs rennovation
  • View from room 2258
TXCorgi, 12 Apr 2017 | Read review
“We were lucky to be travelling with package owners, so we were very pleased with the beach and pool view”
rmgs955, 12 Apr 2017 | Read review
“We were in a ground floor room with a courtyard view. It was very quiet in the evenings.”
riverite2013, 10 Apr 2017 | Read review
5 of 5
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US$301* /night
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Prices are for 1 room, 2 adults
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