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Secrets Capri Riviera Cancun

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Secrets Capri Riviera Cancun
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9,070 Reviews from our TripAdvisor Community

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Camden Wyoming
Reviewed yesterday NEW

The best feature of this resort was the friendly and attentive staff. The Spa and spa services were excellent. We were expecting a bigger beach but there was plenty of swimmable space to swim. I loved being able to paddle board and do Yoga!

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Helpful?
Thank Eileen K G
Hernando, Florida
Reviewed yesterday NEW

It took 5 1/2 hours to get a room. Finally got room and got in shower and there were no towels, tried to call but telephone did not work. The food is fair and the only decent restaurant with any service was the Italian. The drinks at the pool are so watered down they are not worth drinking. Lobby bar...

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Helpful?
1Thank bsmothermon
Bellvue, Colorado
Reviewed yesterday NEW

This was our second time at the resort.It was just as good this time as it was five years ago. The staff is incredible, friendly and always looking to make your stay perfect. We up graded to an Ocean View room and it was well worth the money. The food selection is fabulous and the drinks are top shelf. The...

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Helpful?
Thank nancyellen56
Vancouver, British Columbia
Reviewed 2 days ago NEWvia mobile

We stayed here for our long overdue honeymoon and had a fabulous time. The staff do an amazing job of making you feel welcome and catering to any need you can think of. One day we had an early excursion planned, and breakfast was going to be challenging to find before the restaurants opened.....but 24 hour room service booked ahead...

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Thank jeff835
Sioux Falls, South Dakota
Reviewed 2 days ago NEW

The resort was beautiful but the minute you get there they are in your face trying to sell you things and upgrade everything for more money. I know everyone says just say no and walk away but to me I am there to relax and not be hassled about spending more money to enjoy my vacation. I have trouble saying...

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2Thank becky560
Reviewed 2 days ago NEW

My wife and I have never been to Mexico. Our travel agent guided us here based on what we told her were were looking for. (adults only, daily activities, entertainment, midway along riviera between Cancun and Tulum,). This is a smaller resort, which is what we wanted. No golf carts or shuttle rides to get from your room to the...

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Thank TJ M
San Tan Valley, Arizona
Reviewed 3 days ago NEW

Enjoyed the Secrets Capri Riviera Cancun. The room was beautiful, the food amazing and the employee's provided superb service. I would like to return again in the future. Thank you for the wonderful experience.

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Helpful?
Thank vadonn
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear vadonn Thank you for choosing Secrets Capri Riviera Cancun as your host and taking the time to share your experience with us. It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that you appreciated the attentive service of our staff; we are aware that it is only because of them...

Surrey
Reviewed 3 days ago NEW

This was our first time at Secret Capri and even if not everything went like we wanted at the end we had a nice vacation. First of all that was supposed to be our second honeymoon, we requested an ocean view camera but what a disappointment when we arrived to a basement suite with a very bad smell and no...

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Helpful?
1Thank Gigia63_12
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear Gigia63_12 Thank you for choosing the hospitality of Secrets Capri Riviera Cancun, and for taking the time to write a review about your recent experience. I am very proud to have received your personal comments, informing us those problems, besides these incidents, you were satisfied with the hotel in general, that your stay was very enjoyable. We hope to...

Prosper, Texas
Reviewed 4 days ago NEW

This was our first time at a Secrets resort and although we've been to Dreams and Now resorts there was a difference. Not that the other resorts were bad in any way but we really felt the staff here was a notch above. Every staff member we saw greeted us with a smile and an "hola!". Juan at the pool...

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Helpful?
1Thank Wilburgh
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear Wilburgh It is a pleasure to read through such a detailed overview of your visit to Secrets Capri Riviera Cancun. We sincerely appreciate the time invested on writing this review. It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that you appreciated the friendliness of our staff; we are aware...

Fort Lauderdale, Florida
Reviewed 4 days ago NEW

The hotel and staff are amazing. The week that we spend there was great. The staff is very friendly and at your service all time. The hotel is very clean and so is the room that we had. The performance in the evening shows were super professional 5 stars. The only thing that was only OK was the restaurants. The...

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Helpful?
Thank Harry F
SECRC-eConcierge, & Social Media Coordinator at Secrets Capri Riviera Cancun, responded to this review

Dear Harry F First of all, I would like to thank you for taking the time to sharing your experience of your recent vacation in Secrets Capri Riviera Cancun, as well for your preference in selecting this property for your holidays. We regret to know that our restaurants had not met your expectations. All aspects you have raised to our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $345 - $888 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
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Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#34 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
756 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms were clean but a little dated and tired. ”
eileenkg, 22 Apr 2017 | Read review
“don't waste your money on ocean view”
bsmothermon, 22 Apr 2017 | Read review
“AS with most, rooms facing the pool or beach will be nosier”
848tjm, 21 Apr 2017 | Read review
“Higher floor have a better view!”
Gigia63_12, 20 Apr 2017 | Read review
“The Japanese restaurant is the better one.”
HarryF968, 19 Apr 2017 | Read review
5 of 5