We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Luna Blue Hotel

954 reviews
Save
Traveller (703)
Room & Suite (383)
Pool & Beach (134)
Overview
  • Excellent68%
  • Very good25%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“beach clubs”(51 reviews)
“swing bar”(49 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
Bar/Lounge
2.5 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Rooms
Mar. 6Mar. 7
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 10 partner sites to see rooms from US$62.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "84a94d5d4d704113976385d06a2800ae", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":292966,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[76541736],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":3,"year":2018},"checkout":{"day":7,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":62,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"84a94d5d4d704113976385d06a2800ae","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":77,"lowestMetaPrice":62,"additionalPartner":false,"highestMetaPriceDisplay":77,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":77,"lowestMetaPrice":62,"highestMetaPriceDisplay":77,"hotelName":"Luna Blue Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijg0YTk0ZDVkNGQ3MDQxMTM5NzYzODVkMDZhMjgwMGFlIiwiQUlLIjoiODQxYjBkYWE0Y2IzNDQ4MzkxMGNmMmJjNDAxYzdmZGUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/03/2018", "checkOut": "07/03/2018", "lowestPrice": "US$62", "hasDates": true, "hacComplete": true, "contentIdMappings": {"76541736":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (954)Write a Review
Filter reviews
885 results
Traveller rating
605
216
33
20
11
Traveller type
Time of year
LanguageEnglish
More languages
605
216
33
20
11
Show reviews that mention
All reviewsbeach clubstropical hideawayswing barla quintawater pressureshort walk to the beacheach morningair conditionerbeach chairsmamitasavekitchenettejaimepdcmexicovacationbartender
FilterEnglish
Updating list...
1 - 5 of 885 reviews
Reviewed 3 weeks ago

We got the larger family room - it was nice having the huge room with kitchen. It was very clean and the big water container came in so handy! Juan was the nicest guy and our room cleaning gal did a great job. We sat...More

Thank ORCon
Response from Itzel S, Gerente at Luna Blue HotelResponded 3 weeks ago

Dear ORCon, Thank you for taking the time to share your experience with us, we are happy that enjoyed your visit so much. We work to make our guests feel at home and well taken care of, so it is very rewarding to know how...More

Reviewed 3 weeks ago

This hotel is very unlike other Play Del Carmen hotels. If you have seen the pictures you will notice the rooms are surrounded by a very lush garden of trees and plants. You will NOT get any sun here. The pool is down below and...More

1  Thank colinm44
Response from Itzel S, Gerente at Luna Blue HotelResponded 3 weeks ago

Dear Colinm44 Thank you so much for your wonderful words, it's like being far away from the city, but you are in, you can forget where you came from and loose in the Garden views, it's why our guests prefer us, it is much more...More

Reviewed 4 weeks ago via mobile

Loved our experience at the Luna Blue Hotel. Cozy and comfortable rooms. Olenty of space. Cute and clean showers with organic products. Lots of towels. Big plus is the customer service starting at the receptionnist all the way to the bartender, everyone was helpful and...More

Thank Bibiscus
Response from Itzel S, Gerente at Luna Blue HotelResponded 4 weeks ago

Dear Bibiscus, Thank you for posting your feedback after your stay at Luna Blue Hotel. We are glad to hear that you enjoyed your stay. We will say your compliments on to our reception Team. Looking forward to welcoming you soon again. Best regards from...More

Reviewed 31 December 2017

We stayed a week in a Tropical Hideaway room. ROOM: It had plenty of floor space and drawers to put your things. Bathroom had enough counter space and a rack to hang swimwear. Ceiling fan was adequate for the cooler front that came during our...More

Thank Susan A
Response from Itzel S, Gerente at Luna Blue HotelResponded 4 weeks ago

Dear Susan, Thank you for your kind words and taking the time to share your experience with us. We are all delighted that enjoyed your visit so much. We do try to make our guests feel at home, and well taken care of, so it...More

Reviewed 4 November 2017 via mobile

I am a local. I used to about 2-3 times with the former bartender Jorge and I had never had any issue. But with the new management, I am very disappointed about the poor service. My wife went with a friend while bar was empty....More

Thank Patrice C
Response from Itzel S, Gerente at Luna Blue HotelResponded 16 November 2017

Hello Patrice, how are you? sorry about that, we are sad to know this situation we hope you give us one last chance to visit us, we offer you an apology and 2x1 in margaritas and 10% discount on your bill. Send me an e-mail...More

View more reviews
PreviousNext
123456177
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Breakfast included
Airport Transportation
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Bar/Lounge
Details
Price range
US$71 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Romantic Hotel in Playa del Carmen
#77 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$71 - US$120 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Romantic Hotel in Playa del Carmen
#77 On the Beach Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (703)
Room & Suite (383)
Pool & Beach (134)
Dining (35)
Amenities (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
jennrav
13 November 2017|
Answer
Response from Itzel S | Property representative |
Hello Jenn, Thank you for contacting us, we still have sun deck available on a few rooms, keep 4 sun chairs and garden table around the pool. We hope you come soon to visit us, have an excellent day
0
Votes
Google Translation
Kathy30338
25 April 2017|
AnswerShow all 4 answers
Response from Sask_Bluesman | Reviewed this property |
Parking is a pain in the butt.
0
Votes
PreviousNext
12345
Room Tips
"Get the big room"
Read review
"Avoid room 35 (very noisy air-conditioner)"
Read review
"pay a bit more and stay at the suite, you will not regret it."
Read review
"Ask Juan for a quiet room!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing