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    Luna Blue Hotel

    Calle 26 Norte, between 5th & 10th Ave, Playa del Carmen 77710, Mexico
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    2017-12-24 2017-12-25
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    US$185
    US$153
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    US$185
    US$153
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    US$185
    US$153
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    Traveller (701)
    Room & Suite (361)
    Pool & Beach (133)
    Overview
    • Excellent68%
    • Very good25%
    • Average4%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “swing bar” (48 reviews)
    “la quinta” (15 reviews)
    “mamitas beach” (10 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Airport Transportation
    Bar/Lounge
    Concierge
    Private Balcony
    2.5 Star Hotel
    All hotel details
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    Rooms
    Dec 24Dec 25
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (950)
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    1 - 5 of 881 reviews

    Reviewed 4 November 2017 via mobile

    I am a local. I used to about 2-3 times with the former bartender Jorge and I had never had any issue. But with the new management, I am very disappointed about the poor service. My wife went with a friend while bar was empty....More

    Thank Patrice C
    Response from Itzel S, Gerente at Luna Blue HotelResponded 3 weeks ago

    Hello Patrice, how are you? sorry about that, we are sad to know this situation we hope you give us one last chance to visit us, we offer you an apology and 2x1 in margaritas and 10% discount on your bill. Send me an e-mail...More

    Reviewed 1 November 2017 via mobile

    We have always stayed at the large resorts-this time we wanted to try something more local. Luna Blue Hotel was GREAT! The staff couldn't have been nicer. We had a free breakfast every morning at the best little cafe-Climada-more than you could ever eat. The...More

    Thank christyd643
    Response from Itzel S, Gerente at Luna Blue HotelResponded 3 November 2017

    Hello Christy, thanks for your comment we , we are happy to know that your stay was pleasant, we hope to see you soon, you are welcome anytime.

    A TripAdvisor Member
    3
    Reviewed 18 October 2017 via mobile

    Nice place but could use some “TLC” & money put into building. Staff were great and rooms were clean no real complaints. Price was fair for off season. Location is fantastic just off of 5th Avenue. Weather wasn’t the best but that’s no ones fault.

    Thank A TripAdvisor Member
    Response from Itzel S, Gerente at Luna Blue HotelResponded 20 October 2017

    Hello, Thank you for your comment, we appreciate the feedback, already we started working on the project for next year, you will have very good news about us. Have an excellent day.

    Reviewed 27 September 2017

    Good location with plenty of shops nearby (including an excellent vegan cafe across the street... forget the name). The interior courtyard area is beautiful (looks like a lush mini-jungle). Pool looked very clean and staff was quite friendly. That being said, the room itself was...More

    Thank Nina K
    Response from Itzel S, Gerente at Luna Blue HotelResponded 14 October 2017

    Hello Nina, thank you for your comment we want you to feel at home, we can offer alternatives to make your stay pleasant, we hope to see you soon, you are welcome anytime.

    Reviewed 4 September 2017 via mobile

    Smallish and well located near 5th Ave where all the shops and restaurants are. Nice open air bar. Great staff (Juan). Fabulous tropical landscaping. Very clean. Starbucks is around the corner. Yoga studio and vegan cafe across the street. (I am not a vegetarian, but...More

    Thank Carolin M
    Response from Itzel S, Gerente at Luna Blue HotelResponded 20 October 2017

    Hello Carolin, It's important to us your comments, we are working to be the best place to take a break, you are welcome anytime. Have a great day.

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Airport Transportation
    • Breakfast included
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Bar/Lounge
    Details
    • Price range
    • US$62 - US$197 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #15 Romantic Hotel in Playa del Carmen
    • #46 Family Hotel in Playa del Carmen
    • #73 On the Beach Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Orbitz, Hotwire, Cheap Tickets, Hotels.com, Expedia, Booking.com, Agoda and Cancelon so you can book your Luna Blue Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Luna Blue Hotel Garden ,
    • Luna Blue Playa Del Carmen ,
    • Luna Blue Hotel Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (701)
    Room & Suite (361)
    Pool & Beach (133)
    Dining (35)
    Hotel & Grounds (501)
    Bathroom (17)
    Family and Play Areas (2)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    jennrav
    13 November 2017|
    Answer
    Response from Itzel S | Property representative |
    Hello Jenn, Thank you for contacting us, we still have sun deck available on a few rooms, keep 4 sun chairs and garden table around the pool. We hope you come soon to visit us, have an excellent day
    0
    Votes
    Google Translation
    Kathy30338
    25 April 2017|
    AnswerShow all 4 answers
    Response from Sask_Bluesman | Reviewed this property |
    Parking is a pain in the butt.
    0
    Votes
    Room Tips
    "Avoid room 35 (very noisy air-conditioner)"
    Read review
    "pay a bit more and stay at the suite, you will not regret it."
    Read review
    "Ask Juan for a quiet room!"
    Read review
    "Ask for something near the back."
    Read review
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