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The Carmen Hotel

TripAdvisorUS$208*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$266*
US$208*
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US$266*
US$266*
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The Carmen Hotel
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410 Reviews from our TripAdvisor Community

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Showing 279: English reviews
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Denver, Colorado
Reviewed 2 days ago NEW

The Camen is a beautiful hotel located perfectly in Playa del Carmen MX. The food was the best in the area - the chef was responsive to our requests. Relaxing on the beachfront hotel could not have been better.

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Helpful?
Thank robthetraveler699
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear robthetraveler699 Thanks a lot for your review. We are really proud of our team and the quality of the food. Our executive chef has international experience and expertise. He's the best :) See you soon,

Nashville, Tennessee
Reviewed 3 days ago NEW

This was my first time in Mexico and I could not have landed in a better Hotel. My friend, a travel agent, recommended we stay there and we were blown away from the start. The design of the building is very cool and modern. The layout of the building is perfect where the ocean wind hits you the moment you...

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Helpful?
Thank Emmit M
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear Emmit M We appreciate your kind’s comments, is a pleasure to know that you have such an amazing experience with us, our staff achieve to give the best service ever, giving to our clients memories and life experiences. We hope to hear from you soon again here at The Carrmen Hotel! Best Regards

Miami, Florida
Reviewed 3 days ago NEW

Everything they say on the website is true.. this is a cool boutique hotel with unique contemporary hotel rooms.. a very beautiful pool, amazing food and just 20 feet from the beach. Almost every day there is entertainment at the pool.. great music and friendly people. I cant wait to go back.. 5 stars...

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Helpful?
Thank mkartsonakis
guestrp, Director of Sales at The Carmen Hotel, responded to this review

Dear mkartsonakis We appreciate your kind’s comments, is a pleasure to know that you have such an amazing experience with us, our staff achieve to give the best service ever, giving to our clients memories and life experiences. We hope to hear from you soon again here at The Carrmen Hotel! Best Regards

Aspen, Colorado
Reviewed 4 days ago NEWvia mobile

Dined at the Keel restaurant at The Carmen Hotel for the first time .... amazing does not adequately describe our experience all six guests described their main courses as being over the top... I had the Deep sea fettuccine and am certain it was the winner... my girl friend would strongly disagree and claim that the Chicken Piccata was and...

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Helpful?
Thank Taelor93
guestrp, Public Relations Manager at The Carmen Hotel, responded to this review

Thank you very much for visiting our Keel Restaurant right on the beach. We are really glad to hear that you had an unforgettable experience and that all the dishes you tried were over the top, that's what we work for every day, so you will always remember that special day with friends dinning on a fabulous deck right on...

St. Thomas
Reviewed 5 days ago NEWvia mobile

We booked the hotel because of the stylish architecture and were amazed that it was even more beautiful in person...I love great architecture and can say the flowing organic curves of the rooms ceiling and floors with dramatic blue lighting mimic an oceanic dream with very comfortable beds and linens which is hard to find in Mexico..lol... Incredible skybar and...

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Helpful?
Thank Geno S
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear Geno S Thanks a lot for your review. It was wonderful having you on board. The whole team is committed to creating wonderful memories for each and every guest. It would be really nice to host you again real soon. Sunny regards and see you soon,

Scottsdale, Arizona
Reviewed 5 days ago NEW

Just got home from a great trip to Playa del Carmen. We stayed at this ultra modern hip hotel called The Carmen Hotel and can't wait to go back. LOCATION: We thought this was the perfect location right down down. This hotel is right on the beach yet only a block away from all the best shopping, restaurants and night...

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Helpful?
Thank AngelicaJF
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear AngelicaJF We appreciate your kind’s comments, is a pleasure to know that you have such an amazing experience with us, our staff achieve to give the best service ever, giving to our clients memories and life experiences. We hope to hear from you soon again here at The Carrmen Hotel! Best Regards

Denver, Colorado
Reviewed 5 days ago NEW

Just an all around fabulous resort. From the delicious food to the wonderful staff. The resorts atmosphere is clean, upbeat and fun! Always something fun going on to day to night. I would come back again and again.

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Helpful?
Thank CWeaver3
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear CWeaver3 We appreciate your kind’s comments, is a pleasure to know that you have such an amazing experience with us, our staff achieve to give the best service ever, giving to our clients memories and life experiences. We hope to hear from you soon again here at The Carrmen Hotel! Best Regards,

Austin, Texas
Reviewed 5 days ago NEW

We were so fortunate to have found this gem that our visit made me write a review. The service is great. The staff seemed to magically know our names. The rooms and the entire hotel are a great escape from the regular things in life. Its a fun atmosphere whether you're in the lobby, restaurant, rooftop pool or in your...

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Helpful?
Thank AlD24
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear AID24 It´s such an honor to know that your enjoyed your vacation here with us at The Carmen Hotel. Our team work very hard to fulfill your vacation needs just like our hotel slogan says (you wanted, you got it we promise) even thoe we are fairly new hotel we have a great location ( THE HEART OF PLAYA...

Denver, Colorado
Reviewed 5 days ago NEW

Wow, I thought playa had gotten a little boring. Then a friend in Denver told me about the new Carmen hotel. I was hesitant to book but thought the web site pics and reviews sounded good. My wife and I spent 4 nights at the Carmen for our 21st anniversary. We were blown away. The room was over the top...

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Helpful?
Thank mwpiper1
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear mwpiper1 Thanks a lot for your review :) We strive to be the best option in the Riviera Maya and it all starts with having the best team and the best location. Everyone here works in a good mood, because we are all family. Once again, thank you and see you soon, Best Regards

Reviewed 6 days ago NEW

Steps away from 5th avenue and the heart of Playa, comfortable yet luxurious rooms (AC and wifi are top notch which matters in May and while trying to work!), beachfront deck steps from the water, great food no matter where you order on the property, fantastic staff that go out of their way to make your stay as perfect as...

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Helpful?
Thank Dave S
guestrp, Guest Relations Manager at The Carmen Hotel, responded to this review

Dear Dave 5 Thanks a lot for your review. It was wonderful having you on board. The whole team is committed to creating wonderful memories for each and every guest. It would be really nice to host you again real soon. Sunny regards and see you soon

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $246 - $692 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 On the Beach Hotel in Playa del Carmen
#3 Luxury Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
13 questions
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See all questions (13)

Questions? Get answers from The Carmen Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view”
robthetraveler699, 27 May 2017 | Read review
“All rooms have a view ..”
  • My actual room..
mkartsonakis, 26 May 2017 | Read review
“The front desk staff (Monica and Ailen (sp?) are great help...tell them what you want and they'll help you.”
AlD24, 24 May 2017 | Read review
“ask for Jake”
mwpiper1, 24 May 2017 | Read review
“Rooms furthest away from the beach, restaurant etc. are a bit more quiet”
davesA1249GW, 23 May 2017 | Read review
5 of 5
TripAdvisor
US$208* /night
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Expedia.comUS$266
Orbitz.comUS$266
TravelocityUS$266
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*Disclaimer
Prices are for 1 room, 2 adults
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