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The Carmen Hotel

Expedia.comUS$277*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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353 Reviews from our TripAdvisor Community

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Showing 244: English reviews
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Playa del Carmen, Mexico
Reviewed 3 days ago NEWvia mobile

Great receiving! Staff super friendly! The concept is totally different! Great view and atmosphere, pr staff accordingly, Rosy is the soul of it!! Can't wait to go back!! In the middle of playa del Carmen's best area, close to everything !!!

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Helpful?
Thank native_adventures
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Thanks a lot for your comment. We strive to be the best option in the Riviera Maya :) See you soon, Isabelle.

Vancouver, Canada
Reviewed 4 days ago NEW

Spent a few afternoons at the bar, both the beachfront and rooftop ones. The ambience here is perfect; chill, modern, stylish, relaxing. Great music, great decor. The drinks are spectacular (esp the passionfruit mojito!) I didn't find better customer service anywhere in Playa; they aim to please, and succeed spectacularly. One of my favorite spots on the beach. If in...

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Helpful?
Thank Ryan B
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Ryan, Thanks a lot for your message. You are absolutely right: we aim to please and strive to be the best option in the Riviera Maya. See you soon :) Isabelle.

Reviewed 4 days ago NEW

What a great hotel right by the water. It was the best hotel we have stayed at in Playa. From the time we arrived they took care of us. You can't beat the location or the food from the hotel. They have a roof top pool that gets sun all day even though the bar does not open till noon...

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Helpful?
Thank Greg H
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Greg, Thank you so much for your review. We are really proud of our staff. They are our major asset, together with quality of food and location. We hope to see you real soon. Isabelle.

Columbus, Ohio
Reviewed 4 days ago NEWvia mobile

Newly remodeled Hotel with the only Rooftop Pool and BAR in Playa del Carmen. If you are looking for a laid back comfortable, modern, Clean hotel with all the modern amenities THIS IS THE SPOT. I can't say enough about how impressed I was with the design of the rooms and the rooftop ( Deck5) We stayed for 7 days...

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Helpful?
Thank Ben P
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, Thank you so much for your review. We won a very prestigious architectural award from one of the Top Design Associations in the World: “A’Design” of Milan, Italy; they chose our ultra-modern design for a "SILVER MEDAL" in International Architecture! The A'Design Awards & Competition is the largest and one of the most prestigious award in the world....

A TripAdvisor Member
2 reviews
Reviewed 5 days ago NEWvia mobile

I moved to Playa from Miami , the Carmen Hotel is the only hotel in Playa that has the same modern edge that reminds me of the best of Miami . It's sleek , bright colors, amazing food & people watching but still having the Playa charm. The staff really pays attention to detail . It's definitely a Must Do...

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Helpful?
Thank A TripAdvisor Member
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Thank you so much for your review :) We won a very prestigious architectural award from one of the Top Design Associations in the World: “A’Design” of Milan, Italy; they chose our ultra-modern design for a "SILVER MEDAL" in International Architecture! The A'Design Awards & Competition is the largest and one of the most prestigious award in the world. Our...

St Thomas
Reviewed 5 days ago NEW

Great time on the beach. Nightly parties on the roof Deck 5 club great DJs. When the Carmen you are in the thick of Playa del Carmen. All the action walking distance ferries to Cozumel night life restaurants

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Helpful?
Thank shawn635
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Shawn, Thanks a lot for your review. Our skybar is located on the only beach front rooftop in Playa, only une block away from the famous 5th avenue. The location is amazing and, together with our committed staff, it helps create an excellent atmosphere :) We hope to see you soon, Isabelle.

Chicago, Illinois
Reviewed 5 days ago NEW

We just returned home from staying at The Carmen Hotel 4/20 - 4/24. It was by far the best hotel we have stayed at in the area!! The food was excellent from their restaurant. Location could not have been more perfect right in the center of everything you want to be near, and the rooftop pool was full sun all...

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Helpful?
Thank Jayme1976
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, Thank you so much for your review! Our staff is wonderful. We are really proud of Mica, who has received a lot of excellent reviews. Thanks a lot for mentionning her :) See you soon, Isabelle.

Reviewed 6 days ago NEWvia mobile

My husband and I had an amazing time at The Carmen Hotel. It's definitely the place to be in Playa Del Carmen, with a location that provides easy access to the 5th avenue scene as well as the beach. The rooftop pool view is amazing and they have great DJ's and a fun atmosphere. The food is also really great,...

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Helpful?
Thank Kari J
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, thank you so much for your message. Our staff is our pride, together with quality of food and location. We strive to be the best option on the Riviera Maya and look forward to hosting you again in the near future. Thanks again, Isabelle.

Denver, Colorado
Reviewed 1 week ago

If you appreciate uber cool design in an upscale boutique hotel, then The Carmen is for you! This hotel was designed by a future forward designer from Barcelona which infuses the Jetsons with a 007 vibe. Love! This hotel is unique and will make your stay in Playa one to remember. Tip - Ask for room 210, at this level...

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Helpful?
Thank KurbisLove
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, Thank you so much for your comment:) Victor, our architect, won the silver medal award in the International Architecture Awards a few days ago. The design, together with a great location and an excellent team, makes of The Carmen Hotel the best option in the Riviera Maya. See you soon, Isabelle.

Houston, Texas
Reviewed 1 week ago

We go to Mexico at least five time a year and stayed at the Carmen Hotel for the first time this April. It just opened in January. I will NEVER stay anywhere else!!!!! Everything was perfect! Best food in town! Outstanding service! Stunning property with unbelievable rooms!!! I have traveled the world and stayed at the best hotels in Europe...

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Helpful?
Thank sgray2017
Isabelle_OpsMgr, Operations Manager at The Carmen Hotel, responded to this review

Dear Guest, We are honored by your comment. Thank you so much!!! We strive to be the best beach front lifestyle boutique hotel in the Riviera Maya and - why not - in the world :) Hope to see you real soon, Isabelle.

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Carmen Hotel, an adults only Boutique Hotel located on the Beach in the center of Playa del Carmen, steps away for the World Famous 5th Avenue. The Carmen features Keel Restaurant and Beach Club and Deck 5, a Pool and Sky Bar, 5 stories above the beach offering the best views on all of Playa del Carmen! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $238 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#32 Luxury Hotel in Playa del Carmen
#35 On the Beach Hotel in Playa del Carmen
#43 Romantic Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
8 questions
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Questions? Get answers from The Carmen Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms were good. Don't worry about the noise you can't hear anything. We were in bed early and never heard it.”
V8955UCgregh, 26 Apr 2017 | Read review
“Our room was on the 3rd floor and incredible. Complete silence with the sliding door closed.”
Jayme1976, 25 Apr 2017 | Read review
“Get the homemade croissants, granola, and coconut butter for breakfast. Mmmmmmm”
KurbisLove, 23 Apr 2017 | Read review
“Best and fastest wifi of any place I have stayed in Mexico”
sgray2017, 20 Apr 2017 | Read review
“We had a beach front room to listen to waves at night (and of course the view)”
OBsurfer16, 2 Apr 2017 | Read review
5 of 5
Expedia.com
US$277* /night
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TripAdvisorUS$277
Orbitz.comUS$277
TravelocityUS$277
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*Disclaimer
Prices are for 1 room, 2 adults
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