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The Carmen Hotel

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311 Reviews from our TripAdvisor Community

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Showing 220: English reviews
Reviewed 1 week ago

The hotel it`s amazing, modern, spacious rooms, excellent food and the best location. I loved this place the people who work there it`s very helpful, the hotel it´s clean, everything new, have an incredible rooftop with a pool and a bar, with good music. 100% recommend it.

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Helpful?
Thank Flor A
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for the great review! We are working very hard to be the #1 Small Luxury Boutique Hotel in Playa del Carmen and that all starts with great food and service! Having the best location in Playa del Carmen, on the beach in the middle of town and steps away from the world famous 5th Avenue make it even...

Playa del Carmen, Mexico
Reviewed 1 week ago

Such a lovely place in the hearth of Playa del Carmen, where you can enjoy beautiful breakfast, lunch or aperitivo looking over the ocean... Food is delightful, service great.... Marco takes really good care of us, is really attentive... and the best is that the staff make you feel like at home . you should definitely try it...

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Helpful?
Thank PattyPekarova
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review, we are working hard to become the #1 rated Small Luxury Hotel in Playa del Carmen and that all starts with great food and service. With the perfect location on the beach in the middle of Playa del Carmen we created two great venues for you to enjoy; Keel Restaurant and Beach Club and Deck...

Puerto Vallarta, Mexico
Reviewed 1 week ago via mobile

We were received like royalty. The service was awesome. The attention by the owner was above and beyond!! We are recommending The Carmen to our friends and clients. The rooftop was just spectacular. The infinity pool and the bar are gorgeous. Retro art deco minimalist at its finest! The food is scrumtious! The pizza: one of the best my humble...

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Helpful?
Thank singledigitgrace
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your great reveiw, our staff is working hard to make us the #1 spot to be in Playa del Carmen. Playa del Carmen has a lot of great restaurants and bars but none of them have our location on the beach in the middle of town!

Reviewed 1 week ago

Spent the weekend at the Carmen Hotel and was blown away by the cruise ship inspired room designs with gorgeous spacious rooms. This created a very romantic atmosphere and this place has by far the best beach views from the infinity pool and rooftop bar, to the deck chairs and beach front dining area. This place is paradise. Hands down...

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Helpful?
1Thank Caesar N
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank you for your review! We are working hard to take advantage of our great location on the beach in the middle of Playa del Carmen offering a spectacular ultra modern hotel. Please come again soon.

Nashville, TN
Reviewed 2 weeks ago via mobile

From the smiling, friendly staff to the ultra modern decor, this hotel sets itself apart from the rest. I am so happy to have an adult-only spot where I know I can enjoy myself in Playa. My bed was very comfortable and I loved the shower design offering rain or wand shower and the water stayed as hot as I...

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Helpful?
Thank jenfaith00
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank You For the Great Review! When we built the Carmen Hotel we wanted to take advantage of our location on the beach in the middle of Playa del Carmen and build something unique, which is why we chose an ultra modern design. There are a lot of beautiful hotels in the area but The Carmen Hotel is the only...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

The hotel is brand new, boutique style with an amazing rooftop bar with pool. We loved the room, the location, the concept!! Everyone from the staff was really kind, smiley and helpful. We loved the breakfast which is not buffet style but served on the terrace beach front. Included in the room rate you get fresh fruits, yoghurt, bread, croissants...

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Helpful?
Thank A TripAdvisor Member
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank You for Your Review! We are working hard to become the best Luxury Boutique Hotel in Playa del Carmen with great food and service on the beach in middle of old town Playa. While Keel Restaurant and and Beach Club at the Carmen are great for catching the sun and lunch, Deck 5 our Pool and Sky Bar offer...

Qualicum Beach, Canada
Reviewed 3 weeks ago

We just came home from this newest beachfront hotel being there 14 days! It was one of best holidays of my life!!!!! My husband and I are in our 50's and we loved the vibe, food the amazing rooftop pool. We cranked up our fun dial with their amazing staff! Isbak, well he knows how I feel , he's off...

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Helpful?
1Thank lisa b
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank You for your Review! We want to be Playa del Carmen's best Small Luxury Boutique Hotel with the best food and service and that all starts with the staff! Being small give us the opportunity to personalize our serve making for a more comfortable and enjoyable experience. I hope to see you again soon!

Reviewed 3 weeks ago

We happened on this amazing newly outfitted hotel purely by chance whilst wandering down the lovely Playa beach. Hearing music, and viewing the 'smart set' basking on the beachside hotel decking we were drawn to enjoy a drink and relax. Fascinated by the exterior design we asked for a viewing of the facilities and rooms and were so blown away...

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Helpful?
1Thank Harold M
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank You for your Review, we felt that Playa del Carmen was ready for something different so we chose an ultra modern design to be a reflection of the Caribbean Sea and to bring a South Beach experience to Playa. Whether you chose to dine on the beach at Keel Restaurant or take in the best view's in all of...

Reviewed 3 weeks ago via mobile

We had never visited Mexico before. A lot of friends recommended playa del carmen so we started looking for hotels. We have been in a fair share of high end of hotels and this looked looked like a place close to everything and nice enough. The best I can say to show how much we liked it is that que...

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Helpful?
Thank KATTIA M
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank You for Your Review! Playa del Carmen is fun place and we are right on the beach in the middle of town just steps away from 5th Avenue. We are working hard to be the best Small Luxury Boutique Hotel in Playa del Carmen which means great food and service. We look forward to seeing you again soon.

Johnston, Rhode Island
Reviewed 3 weeks ago via mobile

Went for a drink and appetizer. The view made it enjoyable. The rooftop was for the young at heart. The manager Matteo working on the rooftop was so sweet. Gave us a tour and explanation of their concept. The menu downstairs was refreshing and satisfying. Our servers Jose and Alejandro were fantastic.

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Helpful?
Thank Rosa N
Phillip G, Owner at The Carmen Hotel, responded to this review

Thank You for your Review, Deck 5 our Pool and Sky Bar does offer Playa's best views and it is the only Sky Bar on the Beach. Keel Restaurant and Beach Club sits on the beach giving The Carmen Hotel the two best spots in the middle of Playa del Carmen where you can enjoy great food and entertainment. Please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Breakfast included
  • Banquet Room
Official Description (provided by the hotel)
The Carmen Hotel, an adults only hotel located on the beach in the center of Playa del Carmen, featuring Keel Restaurant and Beach Club and Deck 5, a pool and Sky Bar, 5 stories above the beach! ... more   less 

Additional Information about The Carmen Hotel

Address: 8 Calle Norte, Playa del Carmen 77710, Mexico (Formerly Hotel Alhambra)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $222 - $622 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carmen Hotel 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Alhambra Playa Del Carmen
The Carmen Hotel Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#43 Romantic Hotel in Playa del Carmen
#44 Luxury Hotel in Playa del Carmen
#51 Family Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Carmen Hotel staff and other travellers.
4 questions
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Questions? Get answers from The Carmen Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 209(Reef Suite) was along 8th ave. and closest to the ocean, hence we had a nice view.”
 of 5 bubbles LarryRocio, 20 Mar 2017 | Read review
“Amazing beach view. Infinity pool and bar area is fantastic.”
 of 5 bubbles caesarn2017, 15 Mar 2017 | Read review
“All the rooms were great. I would be delighted to stay in any of them.”
 of 5 bubbles 565haroldm, 6 Mar 2017 | Read review
“The ocean-front suits are AMAZING!”
 of 5 bubbles gpj4baa, 21 Feb 2017 | Read review
“Great place to hang out in the day !”
 of 5 bubbles fernandezu2017, 21 Feb 2017 | Read review
5 of 5