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Avenida Constituyentes 2 Centro, Gonzalo Guerrero, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Free cancellation until 21-12-19
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (20110)
Room & Suite (4290)
Pool & Beach (3371)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21-04-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Playa del Carmen
Updated 21-04-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#37 of 305 hotels in Playa del Carmen
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water. Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
24-hour security
Baggage storage
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Good to know
Centrally Located
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates


Full view
98Great for walkers
Grade: 98 out of 100
220Restaurantswithin 0.5 km
48Attractionswithin 0.5 km
22103Reviews2983Q+A100Room tips
Traveller rating
  • 17,360
  • 2,954
  • 942
  • 445
  • 403
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Popular mentions
Kellie N wrote a review Yesterday
2 contributions
We visited in January and loved this resort. And now it’s even better! More activities and staff to provide a wonderful experience. Will definitely be back! The staff is so warm and really make you feel relaxed and we’ll cared for.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: September 2021
Sleep Quality
Avid traveler wrote a review Jun. 2021
United States25 contributions20 helpful votes
Hotel's Favourite
Wonderful time. We stayed here for a week and we all had a great time. It’s an adult resort, which was nice to get away from the kiddos. The staff were all very accommodating and attentive anywhere we went from the maids to the towel desk. The pool is beautiful and we all enjoyed our days out there soaking up the rays. The beach was kinda underwhelming, but they can’t control the kelp washing up on the beach. Shout out to the spa staff - mily and Cristina for a great massage day. Thank you again for memorable time Hilton Playa Del Carmen.
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Date of stay: June 2021Trip type: Travelled with family
Room Tip: Definitely be sure to bring smaller bills and remember the staff really depend on our tips. Also,...
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2 Helpful votes
Response from Alfredo Garcia, Marketing at Hilton Playa del Carmen
Responded Jun. 18, 2021
Dear Lauren, Thank you very much for your recent visit to our resort and for taking the time to share this review. It is so rewarding to hear our team provided such dedicated service, and we appreciate your praises for them. Rest assured that we will share your words with all the people you kindly mentioned. We understand your feelings regarding the beach, and appreciate your comprehension. Our team will keep working along with the government to implement new strategies to keep the algae away. Thank you again for choosing our resort.  We hope to welcome you back soon, and pamper you again.
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Thorsten H wrote a review Sep. 21
1 contribution
Janeth and Alejandra ... our dream coffee ladies. Always helpful (we with rather modest knowledge of English and no knowledge of Spanish at all). And all of this paired with really good coffee and top service. We love the two ladies. Simone and Thorsten from Germany
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Date of stay: September 2021Trip type: Travelled as a couple
j0shb11 wrote a review Sep. 20
Milwaukee, Wisconsin1 contribution1 helpful vote
Service was great, hotel was beautiful, water was amazing. Staff was beyond friendly. Palomas tasted very good. If getting transportation, make sure everything is set before leaving your home. I did not get picked up and do not know if it was from communication or my driver leaving. Everything else was fantastic.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: September 2021
Sleep Quality
1 Helpful vote
S King wrote a review Sep. 20
9 contributions
This is our 8th stay at this property (before Hilton took over). They've made some room updates that I don't care for. The knobs for the drawer next to bedstand is hard to pull on. The storage area in closet is smaller for hanging clothes and they've hung an ironing board/iron that takes up WAY too much space (who irons their clothes on vacation??). The rest of the storage area isn't conducive for placing items for storage. All the buttons on the safe didn't work. Next to refridgerator are 3 draws for placing items - not enough space for 2 women. Otherwise everything was awesome. The changes they made for covid work well. Food was awesome and we always got in within 20 minutes with no reservations. We will be back in the Spring. Highly recommend
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Date of stay: September 2021
US$272 - US$528 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Hilton Playa del Carmen
Which popular attractions are close to Hilton Playa del Carmen?
Nearby attractions include Playacrawl (0.5 km), Coralina Daylight Club (0.2 km), and Ambarte (0.2 km).
What are some of the property amenities at Hilton Playa del Carmen?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hilton Playa del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Playa del Carmen?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Playa del Carmen?
Yes, parking is available to guests.
What are some restaurants close to Hilton Playa del Carmen?
Conveniently located restaurants include Mu. Burgerhouse 10 Av, Harry's, and Rockas Jamaican Kitchen.
Are there opportunities to exercise at Hilton Playa del Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hilton Playa del Carmen have an airport shuttle?
Yes, Hilton Playa del Carmen offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hilton Playa del Carmen located near the city centre?
Yes, it is 0.3 km away from the centre of Playa del Carmen.
Does Hilton Playa del Carmen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Playa del Carmen?
The staff speaks multiple languages, including English and Spanish.