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Hilton Playa del Carmen, an All Inclusive Resort

Traveller (17036)
Room & Suite (3795)
Pool & Beach (2824)
Travellers' Choice 2018 Winner
Certificate of Excellence
GreenLeaders Silver level
Overlooking the palm-lined beaches of the Caribbean Sea, our AAA Four-Diamond Hilton Playa del Carmen, An All Inclusive Resort is an elegant getaway for sophisticated relaxation. Relax in our light and airy all-suite accommodations featuring a private balcony, complimentary WiFi, pillow menu, mini-bar, double jetted tubs and rainfall showers. Choose one of our beachfront or swim-up suites for a large living room, additional amenities and direct access to the water.Discover designer boutiques, handcrafted goods, vibrant bars and entertainment just outside our doors. Within walking distance to the famous Fifth Avenue, our resort puts you in the heart of Playa del Carmen’s trendy attractions. Unwind with a holistic spa experience at SPAzul, including a Temazcal stone steam bath, couples treatments and salon services. Enjoy our Olympic-sized lap pool, tranquil relaxation pool, large fitness center, rooftop tennis court, water activities and more.
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Property amenities
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Adult pool
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Non-Smoking Rooms
Refrigerator in room
Good to know
Centrally Located
Hotel links
Visit hotel website
Hotel deals
Full view
Reviews & more
100Room tips
Traveller rating
  • 14,871
  • 2,542
  • 772
  • 343
  • 267
Time of year
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Popular mentions
We stayed pool side. Rooms were very nice and clean. Every aspect of the service was good. Food was great but some of the restaurant portions could stand to be larger.. Entertainment was very good and we liked the start time (9:30 pm). Andrea from the extertainment group was
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Hotel's Favourite
After several visits to Playa De Carmen finding this jewel was the medication for a totally catered holiday. All the staff were super friendly and helpful. Like to mention Freddy and Jose at the Mediterranean Restaurant they were fun entertaining and helpful with my learning
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Response from Lynn D, Gerente at Hilton Playa del Carmen, an All Inclusive Resort
Responded Nov. 20, 2018
Dear Expedition176838, We really appreciate this review. We are very happy to hear that it was a great experience for you, and that you found our staff to be very helpful and attentive, this will motivate us to keep doing our best job! Thank you for choosing us to spend your vacation. Thank you again and we hope to see you again in your Second Home, “Hilton Playa del Carmen Resort”.
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Beautiful resort and the staff is absolutely fantastic. Great location to shopping. But... as soon as we got there and entered the lobby bathroom there was a sewage smell. Unfortunately it didn't end there. All the bathrooms, beach areas, and running water in your
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Review collected in partnership with Hilton Hotels & Resorts
I was reading all the good and bad reviews for months before we left to come here, I was to the point where I was thinking about switching hotels. I reached out to the hotel by email, twitter and their website and we decided to keep our reservation with them. I am so glad we did
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We just returned from our second vacation at Hilton Playa del Carmen. The first was our honeymoon in Jan. 2017 and again Jan 2019 for our anniversary. We come back to this resort because we absolutely love the service provided by the friendliest and most genuine staff!
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Rainy day view from room
pretty towel art from Cristina Rodriguez
Dear dee1230, good morning from Hilton Playa del Carmen! The renovations havent even started yet. We will start in february. The Beach is looking really nice right now and we have a good weather. Best regards!
0 votes
Can anyone tell me the suite categories in order from least to best?
Hi Barbara A, hello again! Our suite categories are: - Junior Suite (KS and 2 Double beds) - Gadern View (KS and 2 Double Beds) - Garden View with Mobility Access (KS and 2 Double beds) - Junior Suite Pool View (KS and 2 Double Beds) - Junior Suite Ocean View (KS and 2 Double Beds) - Junior Suite Swim-Up (KS and 2 Double Beds) - Junior Suite Ocean Front (KS) - One Bedroom Suite (KS) - Junior Suite Ocean Front Walk-Out (KS) - One Bedroom Suite Ocean Front (KS) - Presidential Suite (KS) For further description on each category you can go into our website. Thank you
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Do they serve Californian wine?
Do they serve california wine at their restaurants and bars?
I am not a wine drinker, so I can not say for sure. They do have a decent selection of wines (better ones for purchase) according to my wife.
0 votes
"Even rooms by the main pool were quiet."
"We stayed in a ground level pool view room which provided great access to the pool and all anemeties including patio service."
"Go for ocean front - you get your own cabana on the beach or pool"
"Swim Up rooms, or garden view rooms"
"Beachfront Walkouts and Swim Up Suites are worth the money"
US$330 - US$712 (Based on Average Rates for a Standard Room)
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