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The Royal Playa del Carmen

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The Royal Playa del Carmen
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14,928 Reviews from our TripAdvisor Community

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Showing 12,743: English reviews
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Midvale, Utah
Reviewed yesterday NEW

This hotel was amazing! The staff was very nice and helpful. Luisa at the Tequila Bar and Amelia on the beach were so fun and their service was incredible. I would recommend this place to anyone in need of a fun vacation.

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Helpful?
1Thank monicaakis
Port Republic
Reviewed yesterday NEW

The Royal was a great place to relax! We were treated like Royalty from the first moment we arrived. The staff went above and beyond to make our trip something very special! Restaurants were exceptional and the staff are amazing! The Royal is very close to 5th avenue where we had fun shopping.

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Thank Teresa R
Merida, Mexico
Reviewed yesterday NEW

Stayed in a beautiful suite with a garden view, I really have to thank Oswaldo at front desk who helped me to get a wonderful room and took care of us, he helped us with dinner reservations, romantic room setup and he was so knowledgeable. Room was nice and could see ocean from deck. Our maid kept the room very...

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Thank jeniferburgos96
Mosinee, Wisconsin
Reviewed yesterday NEWvia mobile

I was always hesitant about going to Mexico. I did not know what to expect and was worried about traveling to another country. Is it safe? Would I have to exchange money? Would the people be friendly? I returned yesterday from spending 5 wonderful and relaxing days and nights at The Royal. The people who work so very hard at...

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1Thank claimsguru
Crosby, North Dakota
Reviewed yesterday NEW

The Royal at Playa Del Carmen is our absolute favorite place to go. We travel here every February and always have excellent service. The food and service is Amazing. One of the main reasons we keep coming back is because of the friendly staff. You will have the best pool side service by Vicenta De Coss and her coworkers. We...

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Helpful?
Thank Erin B
Sarnia, Canada
Reviewed yesterday NEW

We have travelled to many places before in Europe, US, Canada, Mexico, etc. and this is the first time we have returned to the same hotel. It has been three years since our last visit and were curious to see if it was as good as we had remembered. It most certainly was!! From the time you arrive you will...

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Thank Cathy D
Reviewed 2 days ago NEW

FROM THE BEGINING TO THE END OF OUR TRIP, OUR EXPERIENCE WAS EXEPTIONAL. AS SOON AS WE ARRIVED TO THE RESORT WE WERE GREETED WITH CHAMPAGNE AND OUR LUGGAGE TAKEN TO OUR SUITE. THE STAFF WAS AMAZING ,THEY HAVE GREAT ATTENTION TO DETAIL. I WOULD LIKE TO GIVE A SPECIAL SHOUT out TO THE STAFF THAT MADE IT POSSIBLE FOR...

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Thank TMPRECORD V
London,ontario
Reviewed 2 days ago NEW

The place was clean the staff was excellent.. Food was good. Excellent entertainment Stay in the swim ups. I would stay in them again because you have ocean and garden view. Like that we could walk to 5th Ave

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1Thank beachlover71_7
Reviewed 2 days ago NEW

First time at an all-inclusive in Mexico, and it was the best decision! The service was absolutely amazing. I can't explain how great the staff was. The rooms were pretty amazing. Comfy beds, full sized bottles of alcohol, and the shower was great. My husband and I both thought the food was pretty good, it is not necessary to upgrade...

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Thank Ivory L
TORONTO
Reviewed 2 days ago NEWvia mobile

Nadine I told you that I would change\update my previous post due to your help in making our recent stay at the Royal very memorable! My wife and I arrived on Feb 11th and stayed until Feb 18th. It was my 5th visit to the Royal. Initially we were given a Master Suite which was in an area that was...

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1Thank BROWNEES4585
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear BROWNEES4585, We would like to express our sincerest gratitude for your recent visit to THE Royal Playa del Carmen and also want to thank you for sharing this great update! It really makes us feel totally satisfied when we know that we accomplished our goal of making you feel pampered. Rest assured that the staff members you have mentioned...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $426 - $971 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,564 questions
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Bradford, United Kingdom
over a year ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great adult only all inclusive hotel!”
 of 5 bubbles monicaakis, 21 Feb 2017 | Read review
“Rooms by the Mediterranean restaurant are quieter, rooms by the main pool are more for partying.”
  • Royal Master Suite
  • View of the smaller pool in the Royal Master Suite
  • Royal Master Suite
  • Royal Master Suite
 of 5 bubbles ivoryl467, 20 Feb 2017 | Read review
“We chose an ocean view and were farther from the ocean than I thought we would be, but it was away from the pool and was very quiet.”
 of 5 bubbles GJEColorado, 20 Feb 2017 | Read review
“All rooms are excellent.”
 of 5 bubbles stuartkk, 19 Feb 2017 | Read review
“636-very quiet, semi-private pool. The main pool area is extremely noisy, we would not have been happy there.”
 of 5 bubbles TravellingSoulSister, 19 Feb 2017 | Read review
5 of 5