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The Royal Playa del Carmen

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14,461 Reviews from our TripAdvisor Community

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Showing 12,346: English reviews
Reviewed yesterday NEW

We have just enjoyed two weeks at The Royal Playa del Carmen. The overall experience was excellent. The Hotel Staff very kind helpful and well informed. Whilst there we regularly used 'The Spice Restaurant' Javier (Antonio) Arcos and his team under Jose Garcia Fernanda and David looked after us very well. They assisted me Arleene with my Gluten Free Medical...

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Helpful?
Thank Karma A
Dallas, Texas
Reviewed yesterday NEW

Absolute great place!!!!!!! Service was the best. Everyone so friendly and fast. Check in fast and easy. Greet you with a blue drink and a wet towel to start the relaxation. We there on honeymoon and had the best maid you could ask for. Magdalena was such a blessing and making sure we had a different experience when we walked...

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Thank lhicks6886
NY
Reviewed yesterday NEW

Couldn't have asked for a nicer and relaxing vacation. What a well maintained property. Choices of restaurants, cleanliness and making you feel at home was outstanding. Just a call out for the excellent service provided by Demetrius at Pelicanos and Magdalena in room maintenance made the stay even better.

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Thank travelerLI
Indianapolis,IN
Reviewed yesterday NEW

Since purchasing numerous weeks, we have been to The Royal at Playa approximately 10 times in 4 years. With friends, family and as a couple. We have experienced nothing but the best of service from the time we have checked in until we had to reluctantly depart. We were extremely pleased with the quality of food and the staff at...

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Thank drwpools
Reviewed 2 days ago NEWvia mobile

It was the best . Had a great butler Juan Jose Lopez , he made it just right . The place , the people was Beautiful . It's just the right place to get away with that special someone in your life . so if you have the time this is the place I recommends.

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Thank John B
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear John B, Thank you very much taking the time to write a review about your experience at The Royal Playa del Carmen. I'm very pleased you chose our beautiful resort to celebrate birthday! Juan Jose will be very proud and grateful to know he exceeded your expectations. We truly appreciate your recommendations about our resort. Thank you again, and...

Port Alice, British Columbia, Canada
Reviewed 2 days ago NEW

From the moment we arrived, through the end of our ten day visit, this resort really did deliver exceptional service, food and drink in an immaculate and stunning resort. White sand beaches against the turquoise Caribbean, and enough loungers and beach beds for everyone. A choice of a quiet pool or one with music and activities means that guests can...

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1Thank Lori M
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Lori M, Thank you very much for taking the time to share your experience with the Tripadvisor community. We are very plased to know you fully enjoyed our beautiful resort. Your highlights about our staff encourage us to keep working hard and passionately. I'm sure Angel will be honored and thankful to know he did a great job. I'm...

Maryland
Reviewed 2 days ago NEWvia mobile

As readers of my last review have seen, there were some issues when my wife and I checked in and with our amenities. We spoke with Erick Ferrari and he explained that the issue at checkin was due to a change to a different computer operating system. It "read" our original contract as being in force not our new contract,...

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Thank Wickedmc
La Vergne, Tennessee
Reviewed 2 days ago NEWvia mobile

Our 1st time here and it was amazing. The beach was perfect, swimming pools weren't over crowed, food was wonderful, and all you can drink. Amazing staff, Francisco Paco Loco made our trip special + fun

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Thank ericacook587
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear ericacook587, Thank you very much for sharing your experience to the Tripadvisor community. It is always so rewarding to know that our staff went above and beyond to make your stay memorable. Thank you again, and we look forward to pampering you again in the near future.

Madera, California
Reviewed 3 days ago NEW

while on out honeymoon we had one of the best experiences ever from the start the Royal gave us first class treatment. everyone was very great and friendly. Every night they have a show in the lobby. we had some great times here Reyes gave exceptional service and was always very attentive he was by far one of the best...

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Thank pumasesc
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear pumasesc, We would like to express our deep gratitude for celebrating with us one of the most especial events in your life: your honeymoon! Thank you very much for sharing with us and all others your ROYAL experience. It is always so rewarding to know that our Staff went above and beyond to make your stay memorable. We look...

Reviewed 3 days ago NEW

We got married and honeymooned at the Royal for 12 days this past November and it was the best! We arrived early evening to be greeted with champagne and were quickly checked into our room which was amazing - a swim-up walk out beach front location. We had 31 friends and family in town and we kicked off the fun...

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Thank Cindy A
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Cindy A, Our top priority is to make a dreamed vacation for each of our guest and we are very grateful that this was your case. We feel really pleased that you enjoyed your Wedding and Honeymoon with us!! We truly appreciate your wonderful comment, it is really nice, and it makes us feel very proud of our staff...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $452 - $888 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,447 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Those with sea view or overlooking a pool”
 of 5 bubbles 956karmaa, 9 Dec 2016 | Read review
“very nice rooms on the far side of motel”
 of 5 bubbles lhicks6886, 9 Dec 2016 | Read review
“Uxmal section (garden view) quiet with just a short walk to pool and restaurants.”
 of 5 bubbles travelerLI, 9 Dec 2016 | Read review
“Book an oceanfront! master suite room 533 was quiet and on the end”
 of 5 bubbles jacuzziqueen, 6 Dec 2016 | Read review
“Certain rooms come with different amenities. IE: butter service, cabanas, etc.”
 of 5 bubbles 621sheaj, 5 Dec 2016 | Read review
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