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The Royal Playa del Carmen

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The Royal Playa del Carmen
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15,341 Reviews from our TripAdvisor Community

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Showing 13,088: English reviews
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Los Angeles, California
Reviewed yesterday NEW

Royal was absolutely exquisite!!! The staff was amazing and so helpful!! They took care of all our needs and set up all our activities. Our room was beautiful and always kept so clean. The restaurants were absolutely delicious!!! Shopping centers were 2 minutes away from our hotel which was so convenient!! There was live entertainment almost everyday by the pool....

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2Thank nikki6076
Old Tappan, New Jersey
Reviewed yesterday NEW

We really enjoyed our trip to The Royal. All of the staff was pleasant and helpful. The restaurants are wonderful, every meal was delicious. We really liked the fact that you did not need reservations every night, it made our trip more relaxing. We made reservations at Maria Marie, and loved it! The Asian restaurant was excellent for dinner, and...

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Thank Tish1219
Montreal, Quebec, Canada
Reviewed yesterday NEWvia mobile

My stay was perfect. Great location just beside everything and on the beach. The pool is awesome. Special thanks to Mireya for the warm welcome and the tips! Thanks again for a wonderful stay in Playa del Carmen

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1Thank Isabelle P
Reviewed yesterday NEWvia mobile

ive been to many hotels in playa del carmen and this is by far the best i have stayed in !! I went with friends and was made to feel very welcome the moment i arrived ! staff were so friendly! rooms are of good quality nice and big and room service on tap 😊 beautiful pool area and beach!...

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1Thank chanti173
Reviewed yesterday NEWvia mobile

Felt like royalty with my visit to The Royal Playa del Carmen last week! It really was exceptional from a great variety of restaurants with varying cuisines (El Mediterranean being my favourite) an endless river of any beverage you desired,friendly efficient staff,nightly shows and performances and numerous excursions to choose from with offices in the hotel.The big pool offered great...

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Thank Gary R
Mississauga, Canada
Reviewed yesterday NEW

Booked 2 weeks prior to departure. Hotel great but starting to look a little dated. Glad we upgraded to a Royal Suite. Room 700 was our first room for 2 days and although room nice, no view except a cement wall and the diver's training pool. Maeva, the lady that checked us into hotel, The Royal Suite, which Maeva, check-in...

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2Thank Marion B
Reviewed yesterday NEW

My wife and I attended our niece's wedding at The Royal and thoroughly enjoyed our stay. Our room faced the ocean and we enjoyed coffee on the balcony each morning. The huge pool was close by and we visited daily. Marco Como took care of us each day with poolside beds and chairs.The pool bars were great whether we ordered...

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1Thank jwherring
Minnesota
Reviewed 2 days ago NEW

We have had the Royal on our list of must stay resorts for years. This year we finally went. There were many things we loved at the Royal. The check in was the best and fastest that I can recall in all the years of traveling to Mexico. The service is phenomenal - from the bell boys, to the service...

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3Thank dapa2
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear dapa2, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you for such a positive review. We truly appreciate your wonderful comment, it is really nice, and make us feel very proud of our beautiful property!! It will be an honor to have the opportunity to host you again...

Reviewed 2 days ago NEWvia mobile

Every year my wife and I travel for our anniversary, each time we bring another couple who's anniversary falls during the same month as us. We've gone all over, cruises, Aruba, Cancun, Bahamas and each one have been amazing all in their own special ways, but this year at the Royal was by far my favorite one yet!!! The hotel...

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Thank Patrick J
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Patrick J, We truly appreciate your review, it is really nice, and makes feel very proud of our entire staff!! Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case It will be an honor to have the opportunity to host you again...

Ohio
Reviewed 2 days ago NEWvia mobile

Best place ever, we enjoyed every moment there, the food is delicious, we love the coffee house and the spice restaurant, rooms are pretty and big enough for a couple. We want to thanks all people who helped us, I have some names, Paulina, Christian, Marcelo, Gabriel, Oswaldo, Adolfo and Marcelo. Thank you royal for everything

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Thank russicat
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear russicat, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a positive review. We truly appreciate your wonderful comment, it is really nice, and it makes us feel very proud of our entire staff and beautiful property!! Our top priority...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Avenida Constituyentes 2 | Centro, Gonzalo Guerrero, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $402 - $825 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#10 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#25 Green Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,687 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room thats at ground level because the beach is right in front of you!!!”
nikki6076, 24 Apr 2017 | Read review
“We loved our swim out pool room.”
Tish1219, 24 Apr 2017 | Read review
“Not all rooms have a great view - ask. 993 \large and view over quiet pool. Back two doors is noisy at night. Ocean front hard to get.”
MGB231, 24 Apr 2017 | Read review
“I'm glad we got an ocean facing room with a full hammock instead of rope chairs.”
jwherring, 24 Apr 2017 | Read review
“We spent little time in our room. Ocean views were great.”
dapa2, 23 Apr 2017 | Read review
5 of 5