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The Royal Playa del Carmen

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14,718 Reviews from our TripAdvisor Community

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Showing 12,568: English reviews
Bathurst, Canada
Reviewed today NEW

Real good reception when you arrive. I had reserved an ocean view, but it was only partial so upgraded to ocean front. The room was huge and very clean. The food is excellent, had many restaurants a la carte to choose from for all meals. Staff is very polite and make you feel like they are happy you are their...

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Thank JennyLynn25
Connecticut
Reviewed today NEW

Wonderful service and value. The staff couldn't be more helpful. (e,g.- Fredy Lopez-bellman). The food was extremely good. We ate at every restaurant for dinner at least one night, and everyone in our group (14 of us) agreed it was the best food we have had on our holidays in the Caribbean. No restaurant was a disappointment. The entertainment was...

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Thank mallardConnecticut
Toms River, New Jersey
Reviewed yesterday NEW

The Royal Playa Del Carmen We first visited The Royal in Cancun in 2013 for our first time ever in Mexico, our second home away from home has been Aruba for many years before coming here. From the moment we arrived at The Royal in Cancun and now The Royal Playa Del Carmen (second time here) I was so impressed...

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3Thank _lauriesnav
Saint Joseph, Missouri
Reviewed yesterday NEW

First of all this is our 6th time at The Royal and we are non-members, we usually stay between 9 and 14 days. Once again the resort and its staff didn't disappoint. From Erik greeting us and taking care of the luggage to our concere Willemina (excellente). And that's just the first 5 mins. The wait staff and bartenders were...

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1Thank Brian W
Reviewed yesterday NEW

We stayed at the Royal Playa del Carmen for 7 nights and we loved it. The have plenty of restaurants to choose from , the staff was pleasant and very accommodating. The food was delicious ! They also had numerous bars for drinks. At night there was always entertainment in the large open lobby area. The shopping area for tourist...

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1Thank Patti D
Calgary, Canada
Reviewed 2 days ago NEW

This is our 4th or 5th visit to Royal Playa Del Carmen. A couple years ago we had the fortunate experience of meeting Chef Fernando at Restaurant Mediteraneo in the resort, through his Uncle Paco, who is a waiter in the restaurant. He made us several spectacular meals that rivalled some of the best we have had around the globe....

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5Thank 55mikeoconnor
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear 55mikeoconnor, Thank you very much for sharing with us and all others your ROYAL experience. It is always so rewarding to know that our Staff went above and beyond to make your stay memorable We look forward to pampering you once again in the near future.

Indianapolis, Indiana
Reviewed 2 days ago NEWvia mobile

Mindy Sly at Beach Bum Vacation recommended this resort for our trip with 6 other friends and it was fantastic. The property was beautiful and clean, staff friendly and the food and drink were delicious and they offered lots of activities and entertainment throughout the day and evening. Many delicious restaurants to choose from on property and wonderful pool and...

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3Thank Christy W
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Christy W, Thank you very much for taking the time to share with us your wonderful review! It makes us so happy to know that you had a great holiday with us. We want to also thank you for granting us with the opportunity to host you. We hope to see you for your next vacation so we can...

Tomah, Wisconsin
Reviewed 2 days ago NEW

The Royal Playa del Carmen is a fantastic resort on all points. Our stay was for one week, with my wife and I travelling with another couple. From the moment we arrived, we were taken care of flawlessly. We arrived at Cancun airport late due to a storm, and were delayed arriving at our resort. Nevertheless, we were checked in...

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7Thank njohnson70
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear njohnson70, Thank you very much for speaking so highly of THE ROYAL Playa del Carmen in your review it is always a pleasure knowing that we have exceded your expectations. We like to thank you for taking your valuable time to share with us such an enthusiastic review! We are very satisfied knowing that you fully enjoyed our beautiful...

Reviewed 3 days ago NEWvia mobile

The whole package is wonderful & I've stayed here multiple times in the past and always have enjoyed my stay, as a result I am part of the real club that they offer as a membership. The staff is perfect the hotel is well-maintained, another wonderful part of my stay is how they will help you with additional packages, like...

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3Thank Danielle B
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Hi Danielle B, Our top priority is to offer an exceptional service to each one of our guests and it is very satisfying to read that this was your case. Thank you for your comments about our staff, this motivates them to keep putting their best effort. Thank you again for your great review and we hope that you come...

Reviewed 3 days ago NEW

Had a great honeymoon here. Chefs Clever, Fernando and all the kitchen staff were outstanding in their service. Abraham the waiter was a champion. Amazing all inclusive hotel on stunning beach. About five restaurants on site. We were tempted not to leave the site, but with the charm of the Mayan temples on our doorsteps, we had to.

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1Thank Jonny P
Lynn D, Gerente at The Royal Playa del Carmen, responded to this review

Dear Jonny P, On behalf of THE ROYAL Playa del Carmen staff and myself we want to take this opportunity to thank you from the bottom of our hearts for such a great review. We will make sure to tell our staff members that you have mentioned what a great job they are doing so they can keep up the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $433 - $1,051 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#10 Top resorts Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#12 Luxury Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,515 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view is only partial, oceanfront are the best”
 of 5 bubbles JennyLynn25, 21 Jan 2017 | Read review
“Not sure if any rooms were "bad". Ours was very satisfactory in all aspects.”
 of 5 bubbles mallardConnecticut, 21 Jan 2017 | Read review
“Room 520 view was amazing!”
 of 5 bubbles _lauriesnav, 20 Jan 2017 | Read review
“Oceanview is very nice”
 of 5 bubbles 55mikeoconnor, 19 Jan 2017 | Read review
“Ocean Front, Great sunrises and the sound of the ocean makes for the best sleep”
 of 5 bubbles drich1674, 18 Jan 2017 | Read review
5 of 5
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