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The Royal Playa del Carmen

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14,434 Reviews from our TripAdvisor Community

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Showing 12,324: English reviews
Reviewed yesterday NEWvia mobile

Me and my husband went for our honeymoon. Best experience by far I could have experienced. The bartenders at the Lobby Bar were amazing (bartender names: Reyes, Luis, Alexander, & Nelson) They were super friend and excellent customer services. I would recommend this place to all our friends and family!

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Helpful?
Thank Maria H
Texas
Reviewed yesterday NEW

The Royal is a great place to spend a relaxing vacation. We had the basic suite and it was comfortable and larger than expected. Room service came twice a day, We tried all the restaurants including the Italian place at the Gran Porto next door, and all had great food. There's plenty of places to relax, although it can sometimes...

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Thank 2to4
Lubbock, Texas
Reviewed yesterday NEW

We've been visiting Mexico on both the west and east coast for years, but we keep coming back to The Royal. I think this was our 12th or 13th visit. The location is perfect, just a couple of blocks from 5th Avenue. Everywhere, the hospitality of the staff, from top to bottom, is second to none. Everyone just makes you...

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Thank jfarley52
Alsip, Illinois
Reviewed 2 days ago NEW

I have reviewed this property before, but feel the need to do so again. It's been 2 years since we have last been there and unfortunately we were informed that the owner has since passed away and the Hyatt is basically running the resort. Sad. But with saying that we had not been there for 2 years...the moment we pulled...

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3Thank alsip2003
Saint John, Canada
Reviewed 2 days ago NEW

Have to love this place for location. Right on Mamita's beach two one block from 5'Th Ave just walk out the doors and one block you're there for the strip. The food here is excellent and there are many different restaurants to eat at. I like the Spice buffet which has three chefs working as well. The gym is 24-7...

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Thank Murray D
Plymouth, United Kingdom
Reviewed 2 days ago NEW

Everything is fantastic, all staff in all department were excellent,we especially liked the Mediterranean restaurant, must mention Abraham, Francisco and Arcos who gave us excellent service. A special mention for the lessons in palites from Juan who workers very hand.We also notices Ferdando who looked after the sun beds and pool area worked very hard and consciously .Would definitely return.

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Thank patjames2016
Reviewed 2 days ago NEW

From the start to the end, we were treated like royalty, Amazing people, friendly staff, housekeeping comes everytime we leave the room, the food was five star. I cant wait to come again. Best time of my life. The guys at aqua excursions especially are very freindly, scuba diving was a blast Giovani and Daniel, thank you for making the...

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Thank Giovanni013
Hexham, United Kingdom
Reviewed 2 days ago NEWvia mobile

Me and my partner stayed here in November. On arrival we got told to have a seat in the large reception area. A lady took our passports and we were left to wait for 15 minutes without anybody telling us what was going on. We noticed everyone else around were being offered glasses of champagne and cold towels. We didn't...

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Thank noracorsa
Hawthorn Woods, Illinois
Reviewed 2 days ago NEW

First time to the Royal but 10th time to Riviera Maya so was good to compare. The food was good with the Chef's Plate being excellent food and service. Our only issue was the resort is certainly a little bit louder than it's peers but we were expecting as much. Loud techno band on the beach the day we arrived...

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Thank Grip23
Delta, Canada
Reviewed 3 days ago NEW

The location of this hotel was only a block from the famous 5th ave shops where you find many shops and restaurants and no vehicles allowed. The ferry terminal going to Cozumel was a 15 min walk. The hotel was 5* for sure with many restaurants to choose from with excellent service and great menus. I would like to mention...

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Thank ritchiebr

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Along the powdery white sands of the Caribbean, The Royal welcomes guests to a world of all-inclusive luxuries exclusively for adults. Situated on the Riviera Maya just steps from Playa del Carmen's famous Fifth Avenue, the AAA Four-Diamond resort boasts all-suite accommodations with private balconies and spectacular views, plus special options such as swim-up suites and beachfront walkouts. From beach butlers to romance concierges, the attentive staff provides genuine hospitality at every turn as guests enjoy the luxurious spa, exquisite cuisine, natural beauty, and many other delights of The Royal. ... more   less 

Additional Information about The Royal Playa del Carmen

Address: Constituyentes Avenue #2, Playa del Carmen 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $459 - $885 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Playa del Carmen 4.5*
Number of rooms: 513
Reservation Options:
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Also Known As:
The Royal Playa Del Carmen Hotel Playa Del Carmen
Royal Hotel Playa Del Carmen
Royal Porto Real
Royal Playa De Carmen
The Royal Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#6 Romantic Hotel in Playa del Carmen
#8 Family Hotel in Playa del Carmen
#9 Top resorts Hotel in Playa del Carmen
#10 Spa Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#12 On the Beach Hotel in Playa del Carmen
#15 Business Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Playa del Carmen staff and other travellers.
1,446 questions
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Bradford, United Kingdom
over a year ago

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Questions? Get answers from The Royal Playa del Carmen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Main Floor as the Lobby are convenient”
 of 5 bubbles alsip2003, 3 Dec 2016 | Read review
“Away from the ice machine.”
 of 5 bubbles MurrayD181, 3 Dec 2016 | Read review
“ocean view”
 of 5 bubbles edc0r17, 2 Dec 2016 | Read review
“All good: and something for everyone's taste.”
 of 5 bubbles JaneD854, 2 Dec 2016 | Read review
“Swim up rooms are away from the clamor of the big pool areas.”
 of 5 bubbles EricDerrick, 1 Dec 2016 | Read review
5 of 5
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