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Illusion Boutique Hotel by Xperience Hotels

Orbitz.comUS$77*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Illusion Boutique Hotel by Xperience Hotels
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1,397 Reviews from our TripAdvisor Community

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There are newer reviews for Illusion Boutique Hotel by Xperience Hotels
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Showing 706: English reviews
Reviewed 11 April 2017 via mobile

We went at april. The location is the best, right on the main road but no noise. The wifi wasnt working good, the water took more then 10 min to be hot and the water pressure is vert low. The beds are hard like a rock. It was nice for one night and thats is.

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Helpful?
Thank Yafit F
Houston, Texas
Reviewed 10 April 2017

Excellent stay, close to all the action without the noise. The air conditioner broke and they immediately sent a tech to fix it. I would stay there again. The rooms are large and clean. The only thing that I did not like was the key system to the room, if you want to go out and leave someone sleeping, lock...

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Thank jat0027
Reviewed 6 April 2017

My boyfriend and I had a lovely stay at Illusion. We were only there one night, but the customer service was over the top! They greeted us with cookies and drinks and the breakfast the following day was just right. We weren't flying home from Playa until later in the day, but they let us leave our bags AND provided...

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1Thank Meagan F
San Francisco, California
Reviewed 4 April 2017

Had a really great time at this hotel for my wife's birthday; the entire hotel staff was incredibly warm, kind, and friendly, and we can't thank them enough. Only critiques -- some of which are entirely out of their control are: 1. Can't open most windows to enjoy the beautiful ocean breeze; had to rely on AC 2. At night...

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Thank crosvs
Delray Beach, FL
Reviewed 3 April 2017

We have been staying at this hotel for years, and it never ceases to please. It's more like staying in someone's home. All of the personnel are very friendly and everything is kept really clean. Alejandra at Reception was marvelous!

Review collected in partnership with this hotel
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Thank Patbro
Los Angeles, California, United States
Reviewed 2 April 2017

I have been staying a Illusion Hotel for the last four years. I visit Playa about 10 times a year and I think this qualifies me as pretty much an expert in the local hotels. Illusion Hotel is the best!

Review collected in partnership with this hotel
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Thank John N
Vancouver, Canada
Reviewed 28 March 2017

We will not be returning. We were serve a stale breakfast; set up in smelly room; had problems with hot water in our room and when our room was cleaned after the first night our towels were removed but not replaced. That being said, the front desk staff was friendly and the hotel was very well located.

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Thank G1299LJ
Texas
Reviewed 28 March 2017 via mobile

Room was comfortable. Decent value for the price. Great location. A lot of action around the area. Hotel was ok. Very poor water pressure, cold but noisy A.C. and noisy mini fridge. Hotel has a great ambiance. Very charming.

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Thank Eric B
Akron, Ohio
Reviewed 27 March 2017

Great hotel! Location perfect! Clean & staff very helpful and friendly! We would stay here again. The pool was quiet but nice to come back to after the day at beach. Madrez cafe next door is excellent food! Great time!

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Thank csentelik
New York City, New York
Reviewed 27 March 2017

The stay was very pleasant, staff super helpfull and friendly, rooms clean and spacious, and hotel was within walking distance of almost everything you need in Playa del Carmen. Also 2 min walk to beautiful beach, for which the hotel provides you clean beach towels.

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Thank michelletU474ER

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 

Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $104 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Illusion Boutique Hotel by Xperience Hotels staff and other travellers.
76 questions
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8 months ago
Portland, Oregon, United States
over a year ago
over a year ago

See all questions (76)

Questions? Get answers from Illusion Boutique Hotel by Xperience Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“on top sea view”
evaneumann, 1 May 2017 | Read review
“Rooms in the fourth floor are by the pool.”
jat0027, 10 Apr 2017 | Read review
“Ask if they have a room with an outward facing window (this will allow more light into the room and give you more privacy).”
605meaganf, 6 Apr 2017 | Read review
“Make sure you face the ocean and NOT the street”
crosvs, 4 Apr 2017 | Read review
“4th or 5th floor the best views”
csentelik, 27 Mar 2017 | Read review
5 of 5
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US$77* /night
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Prices are for 1 room, 2 adults
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