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Illusion Boutique Hotel by Xperience Hotels

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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(36 reviews)
“balcony room”(11 reviews)
“perfect location”(39 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,662)
There are newer reviews for Illusion Boutique Hotel by Xperience Hotels
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16
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All reviewsrooftop poolbalcony roomperfect locationfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelnight lifeocean viewking bedour honeymoonavebeachmexico
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11 - 15 of 813 reviews
Reviewed March 20, 2018 via mobile

So I originally booked for the price--it was the least expensive hotel by the beach. But it ended up being worth way more than I bargained for. The location was optimal; literally steps away from the beach and also 5th street. The service was excellent;...More

1  Thank Monique S
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded March 27, 2018

Dear Ambassador Monique, Wow! Thank you so much for your comment! To know that everything was perfect make me feel so pleasant with all my beautiful family of Xperience Hotels that work day by day with the best procedures, actions and standards to give you...More

Reviewed March 14, 2018 via mobile

Arrived from our flight around 2 pm and they made us wait until 3 pm before they could check us in. Once we checked in they let us know we would have to pay an extra charge because of the change in taxes. Haven’t heard...More

2  Thank Julia K
Response from XperienceHR, Hotel Manager at Illusion Boutique Hotel by Xperience HotelsResponded March 27, 2018

Dear Ambassador Julia K, Your comment is really descriptive and give us all the details about your stay Thank you very very much! This is exactly what I need, to feel your experiences, know how was your impression in the hotel and see how can...More

Reviewed March 11, 2018

First of all- location is the key-it’s perfect, close to the beach, Avenida cinco, bus station if needed, steps away from the beach. Breakfast included, and it’s quite good-worth upgrading americano to latte for only 20 pesos. Rooms are okay, but you are not paying...More

1  Thank houliganski
Response from XperienceHR, Front Desk Supervisor at Illusion Boutique Hotel by Xperience HotelsResponded March 12, 2018

Dear Ambassador Houliganski, ¡Muchas gracias! Having your comment make us have an idea of how we are doing our job and to see if we are sharing our Infinite Hospitality to everyone that visits our hotel. We want to preach a culture of service, to...More

Reviewed March 7, 2018

We had a wonderful experience. The staff made the difference. Hotel is very cute, clean and a great location from the beach and restaurants. This was our first stay in a boutique hotel and we really appreciated how it felt more personal then a large...More

Review collected in partnership with this hotel
1  Thank triplebt67
Reviewed February 25, 2018

Went to our given room and immediately smelled a strong mildew. Went downstairs to ask for another room and they said there was nothing available. I went upstairs to get our luggage and while leaving I said the room is unacceptable, They said they've got...More

2  Thank sunnymom2016
Response from XperienceHR, General Coordinator at Illusion Boutique Hotel by Xperience HotelsResponded March 19, 2018

Dear Ambassador Sunnymom2016, Your opinions make us improve, for us the reputation of the hotel and the impressions of your stay with us are essential, is the only way we can keep getting better each time you come back. That is why I will like...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$74 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$74 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
Ask a question
irelandladyluck
March 6, 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
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Google Translation
lambracht
February 8, 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
October 19, 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Room Tips
"Book room with balcony and street view - otherwise you'll have windows exiting on the walking terrace..."
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"Don't take no for an answer if you don't like your room and want another"
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"Recommend 4th floor rooms so your right by the pool."
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"Great rooms, great location, great amenities"
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