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Illusion Boutique Hotel by Xperience Hotels

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Traveller (600)
Room & Suite (373)
Pool & Beach (235)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(36 reviews)
“balcony room”(11 reviews)
“perfect location”(39 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,663)
There are newer reviews for Illusion Boutique Hotel by Xperience Hotels
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All reviewsrooftop poolbalcony roomperfect locationfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelnight lifeocean viewking bedour honeymoonavebeachmexico
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411 - 415 of 814 reviews
Reviewed March 18, 2014

The staff at the hotel are most helpful. The room was clean and comfortable. Illusion is in a great location, close to beach and shopping. I would stay the Illusion again. We stayed on the 4th floor by the pool which was really nice.

2  Thank Colleen W
Reviewed March 1, 2014

We would like to extend our thanks to The Illusion for a wonderful experience. The venue was perfect and the staff wonderful. My room was beautifully decorated with balloons and rose petals all over the bed as it was my birthday. This was completely unexpected....More

Thank Tracy H
Reviewed February 28, 2014

This is the first hotel in the world where we have come home and can remember the names of all the hotel staff who personally looked after us during our 2 week stay. Jorge, Saul, Yessica, Hector, Luis, Mario and Magally all made the holiday...More

2  Thank Mike R
Reviewed February 26, 2014

We have just returned from a ten day stay in Playa. We enjoyed ourselves. We went for sun and beautiful beaches. We had these and more. We were not wanting to stay in a large all inclusive probably a few kilometres from the town but...More

1  Thank Andrew H
Reviewed February 26, 2014

We stayed here 2 weeks with my wife and we had Prestige suite. Very clean and peaceful hotel and staff was just great. Continental breakfast was very simple but you can buy scrambled eggs etc. from menu. Roof pool was that small, that you cant...More

2  Thank Lauri D
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Most Booked Properties in Playa del Carmen
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$72 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$72 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (600)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
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irelandladyluck
March 6, 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
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Google Translation
lambracht
February 8, 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
October 19, 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Room Tips
"4th floor or rooms on any floor with outside view"
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"Book room with balcony and street view - otherwise you'll have windows exiting on the walking terrace..."
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"Don't take no for an answer if you don't like your room and want another"
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"Recommend 4th floor rooms so your right by the pool."
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