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Illusion Boutique Hotel by Xperience Hotels

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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels
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1,398 Reviews from our TripAdvisor Community

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Showing 706: English reviews
Fort Collins, Colorado
Reviewed 4 March 2012

A quick introduction to Illusion for a 2 night stay March 1 & 2, 2012 was not disappointing. We'll definitely be back for more. The location in Playa was outstanding for us, a 1/2 block walk east to the beach. Same walk distance west going up to Fifth Ave for shopping, dining, people watching, etc. The staff at Illusion was...

Thank moabman2415
Hagerstown, Maryland
Reviewed 3 March 2012

My companion and I just returned from Playa, having stayed at Illusion Hotel. We have been to Playa many times but this was our first time at Illusion. Overall, we were very happy with Illusion. We had booked a standard room, but then the hotel staff sent us an email offering an upgrade to a Prestige room so we took...

2Thank Scott R
Reviewed 2 March 2012

I spent two nights here in January, in one of the 4th floor rooms right off the sun deck. The room was huge, clean, and comfortable, with beautiful towel and flower art every day. The only real drawback of the room itself is the potential lack of privacy since the sliding glass doors open directly on to the deck area,...

Thank laurelann
Reviewed 28 February 2012

Started a bit slow as our room wasn't what we had confirmed prior to arriving. Staff were trying hard to accomodating us... next day we were moved 2 doors down. This hotel is very quaint and the towel art was amazing! I found the maids to be very thorough making this hotel really clean. Location is fantastic! Staff is great...would...

1Thank Starbritte
Brooklyn, New York
Reviewed 12 February 2012

What a great place and value. Awesome young and warm staff, they can't do enough for you. Spacious rooms, extensive continental breakfast with fresh fruit included. (Try the huevos rancheros/salsa verde at least once-about $4 ala carte). The hotel attracts an eclectic clientele from the U.S., Europe, South and Central America, inland Mexico, making for interesting conversation and acquaintance. The...

2Thank A R
Mazatlan, Mexico
Reviewed 11 February 2012

From the first moment checking in to checking out the staff was outstanding.They go the extra step to make sure you have the best and most relaxed stay. Karina and Mahatma made sure that out trips site seeing were fitted to us perfect. The Hotel is very clean and has a breath taking veiw of the ocean and Cozmel. We...

1Thank goodtimes2419
Halifax, NS
Reviewed 9 February 2012

We have stayed at two of the Xperience Properties (Aqua Luna in Playa and La Palapa in Holbox) and always found service was top notch in all their properties. Their staff are truly THE BEST and aim to make your stay the most enjoyable it can be. The property is conveniently located near the beach and 5th Avenue. There are...

1Thank nsbirdie
Mexico City, Mexico
Reviewed 8 February 2012

Very good hotel, quiet, in the heart of Playa, nice staff

1Thank Luzani
Zurich, Switzerland
Reviewed 26 January 2012

The hotel is somewhat different, more worn down than the pictures suggest. It was also not clear whether the hotel has beach - it has, but some 150 m walk from the entrance. We continously had problems with the air conditioning, and even when it functioned, it was too loud and had to be switched off for the night. We...

1Thank tuncee
Appleton, Wisconsin
Reviewed 14 January 2012

I stayed in a base room at the illusion for 5 nights in January. The room was very small, window with view to no where, beds and linens are of extremely low quality and very uncomfortable. Walls are thin and you can hear everything. Room comes with a safe, iron, hair dryer, free water and ac. The shower was pretty...

Thank SEMkap
XperienceHotels, Director de Relaciones con Clientes at Illusion Boutique Hotel by Xperience Hotels, responded to this review

Dear Ambassador, We appreciate very much your feed back, as your comments can bring even more value to our service efforts. We would like to apologise for the series of issues that you have highlighted. it truly seems that almost everything went wrong with the room assignment. we are investigating the issue since such a considerable amount of tham and...

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04/06/2017 05/06/2017
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  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
The Illusion Boutique Hotel by Xperience Hotels is a small hotel with great personalized service and attention to details. A perfect blend of elegance and tropical freshness with a fusion of Asian/Italian decor and architectural style. ... more   less 

Additional Information about Illusion Boutique Hotel by Xperience Hotels

Address: Calle 8 Nte. | Entre 5a Ave y ZFM Lote 10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $111 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Illusion Boutique Hotel by Xperience Hotels 3.5*
Number of rooms: 45
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Also Known As:
Illusion Boutique Hotel By Xperience Playa Del Carmen
Hotel Illusion Boutique
Illusion Boutique Playa Del Carmen
Illusion Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#45 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Illusion Boutique Hotel by Xperience Hotels staff and other travellers.
76 questions
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8 months ago
Portland, Oregon, United States
over a year ago
over a year ago

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Questions? Get answers from Illusion Boutique Hotel by Xperience Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“on top sea view”
evaneumann, 1 May 2017 | Read review
“Rooms in the fourth floor are by the pool.”
jat0027, 10 Apr 2017 | Read review
“Ask if they have a room with an outward facing window (this will allow more light into the room and give you more privacy).”
605meaganf, 6 Apr 2017 | Read review
“Make sure you face the ocean and NOT the street”
crosvs, 4 Apr 2017 | Read review
“4th or 5th floor the best views”
csentelik, 27 Mar 2017 | Read review
5 of 5
US$70* /night
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Prices are for 1 room, 2 adults
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