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Illusion Boutique Hotel by Xperience Hotels

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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(36 reviews)
“balcony room”(11 reviews)
“perfect location”(39 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
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Reviews (1,654)
There are newer reviews for Illusion Boutique Hotel by Xperience Hotels
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All reviewsrooftop poolbalcony roomperfect locationfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelnight lifeocean viewking bedour honeymoonavebeachmexico
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471 - 475 of 814 reviews
Reviewed 14 January 2013

We stayed here after been upgraded from the xperience apartments been over booked. We didn't know what to expect but were very surprised when we got here We only paid the rate for the apartments so got these really cheap (£40 a night) The hotel...More

Thank NewcastleRobin
Reviewed 12 January 2013

My girlfriends and I came to Playa del Carmen this January. The room looks great online, we arrived and the location was wonderful. However, we woke up in the night cratching......lifted up a pillow to find and giant bed bug...therefore meaning it was infested for...More

3  Thank vegasgirls2013
Response from XperienceHotels, General Manager at Illusion Boutique Hotel by Xperience HotelsResponded 16 January 2013

Dear Ambassador, We are very sorry to know that you have developed such an idea of us and our services. We are not immune to complaints and when facing situations like the one you described, one should not omit important information that were also part...More

Reviewed 5 January 2013

The quality of rooms in the hotel was a disappointment as compared with the impression gathered from the website and also expectations based on the high price during the holidays. The first room that we were given, although much of the room was white in...More

1  Thank Katherine G
Reviewed 5 January 2013

.Hotel Location is 4 blocks from Ado bus station, so you can easily walk the distance. And the hotel is located just 200m from the beach. Each floor has a water vending machine so you do not have to buy water at all.Our rooms were...More

Thank juha40
Reviewed 29 December 2012

The hotel was more difficult to find than you would think - mostly because the sign on the street is very minimalist and the entry is among some storefronts. Once found though, the staff in the lobby are very helpful, coffee is regularly on hand,...More

Thank Olympia_P_and_S
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$75 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$75 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
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irelandladyluck
6 March 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
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lambracht
8 February 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
19 October 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Room Tips
"Book room with balcony and street view - otherwise you'll have windows exiting on the walking terrace..."
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"Don't take no for an answer if you don't like your room and want another"
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"Recommend 4th floor rooms so your right by the pool."
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"Great rooms, great location, great amenities"
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