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Illusion Boutique Hotel by Xperience Hotels

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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(36 reviews)
“balcony room”(11 reviews)
“perfect location”(39 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Suites
3 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,662)
There are newer reviews for Illusion Boutique Hotel by Xperience Hotels
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463
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32
16
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All reviewsrooftop poolbalcony roomperfect locationfourth floorsmall hotelsmall poolhotel is greatrooms are largeair conditionerferry to cozumelnight lifeocean viewking bedour honeymoonavebeachmexico
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481 - 485 of 813 reviews
Reviewed November 13, 2012

Just come back from a weeks break in playa del carmen at the Illusion hotel. Good points - very clean, great location just 20 m from the beach front and close to 5th avenue for the shops / bars. nice pool. great breakfast and lovely...More

1  Thank Richard B
Reviewed November 13, 2012

This hotel is very nice and comfortable. People are very very nice and kind and will help you with anything you need; from tours to room service or calls. It is very well located one block from the beach and half from the great 5th...More

Thank narine1985
Reviewed November 9, 2012

This simple small hotel is on the small street that leads to the beach. The staff probably are very new. They are quite friendly but still lack of experience. The room we were given has the windows on side of the hallway. I'm sorry to...More

Thank iNuchada
Response from XperienceHotels, Guest Relations Manager at Illusion Boutique Hotel by Xperience HotelsResponded November 12, 2012

Dear guests, Thank you for your most recent visit to Illusion Hotel. We are very sorry to know that you have a not very positive perspective about our facilities and services. We appreciate the time you took to share such as complete and detailed review....More

Reviewed September 27, 2012

Excellent hotel and service! My wife and I had an awesome time with excellent hotel service and seconds to the beach!Only seconds the other way and your on 5th Avenue with every restaurant and bar you want. You must go.More

6  Thank 465tony465
Response from XperienceHotels, Guest Relations Manager at Illusion Boutique Hotel by Xperience HotelsResponded November 9, 2012

Dear guest, Warm greetings from Playa del Carmen to the beautiful Toronto. It was such an honor to host you and have your preference on your most recent holidays. Your wonderful remarks motivates us to continue doing our best in the services we offer, thank...More

Reviewed September 26, 2012

We realy enjoyed our stay in Illusion hotel. It was our honeymoon and they decorated our room in advance. The location is great, there is no noise, prices are reasonable. Try to get a room in the fourth floor. We especially would like to mention...More

2  Thank Tomer1980
Response from XperienceHotels, Front Desk at Illusion Boutique Hotel by Xperience HotelsResponded November 15, 2012

Dear Mr. & Mrs. Tomer, We Infinitely appreciate your opinion and confidence in Xperience Hotels. It was a pleasure to surprise you positively on such an special moment, your honeymoon!. We hope we have left a memory on your lifes since we always make our...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$74 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$74 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#45 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (599)
Room & Suite (373)
Pool & Beach (235)
Dining (92)
Amenities (33)
Family and Play Areas (6)
Questions & Answers
Ask a question
irelandladyluck
March 6, 2018|
AnswerShow all 3 answers
Response from XperienceHR | Property representative |
Dear Ms. Irelandladyluck, We apologize for the delay in our response, we have some inactive emails that could not permitted to get in touch with us. How can we help you? Please let us know so we can give you a response as... More
1
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Google Translation
lambracht
February 8, 2018|
AnswerShow all 2 answers
Response from Aurora P | Reviewed this property |
We didn't rent a car. We took a direct bus from Cancun Airport to Playa. Easy, Safe & Cheap. Everything is walking distance, including the ferry to Cozumel.
0
Votes
Bonvoyage516
October 19, 2017|
Answer
Response from Xperience H | Property representative |
Dear, First of all , sorry for my late reply , regarding your question , we do have a suite called Prestige Suite : 730 sqft suit one bedroom with a king size bed spacious terrace with a pool only a few steps away, and at... More
0
Votes
Google Translation
Room Tips
"Book room with balcony and street view - otherwise you'll have windows exiting on the walking terrace..."
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"Don't take no for an answer if you don't like your room and want another"
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"Recommend 4th floor rooms so your right by the pool."
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"Great rooms, great location, great amenities"
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