We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Koox City Garden Hotel

Save
Share
Traveller (28)
Room & Suite (28)
Pool & Beach (8)
Overview
  • Excellent23%
  • Very good27%
  • Average24%
  • Poor13%
  • Terrible13%
2 days ago
“Basic hotel”
5 Mar 2018
“Ok hotel near the beach”
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Pets Allowed
Concierge
2 Star accommodation
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
Aug. 26Aug. 27
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from US$47.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "8343fb658b6b439e83da3e8efd41d80f", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":5484944,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[65763281],"additionalContentIds":[],"pollCount":0,"checkin":{"day":26,"month":8,"year":2018},"checkout":{"day":27,"month":8,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":47,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"8343fb658b6b439e83da3e8efd41d80f","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":48,"lowestMetaPrice":47,"additionalPartner":false,"highestMetaPriceDisplay":48,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":48,"lowestMetaPrice":47,"highestMetaPriceDisplay":48,"hotelName":"Koox City Garden Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjgzNDNmYjY1OGI2YjQzOWU4M2RhM2U4ZWZkNDFkODBmIiwiQUlLIjoiNGNhYjE1ZDlmNGIxNDYyZGJiNGZiNzNlNGFmYjE2ZGQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "26/08/2018", "checkOut": "27/08/2018", "lowestPrice": "US$47", "hasDates": true, "hacComplete": false, "contentIdMappings": {"65763281":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (73)
Filter reviews
31 results
Traveller rating
4
9
4
8
6
Traveller type
Time of year
LanguageEnglish
More languages
4
9
4
8
6
See what travellers are saying:
FilterEnglish
Updating list...
1 - 5 of 31 reviews
Reviewed 2 days ago via mobile

The rooms are very basic and not the cleanest, but you’re basically paying for the location, which is good. It’s next to the main area with bars/shops and about 10 minutes from the beach. It is noisy, but ear plugs solved that. Maybe they should...More

Thank Daniel F
Reviewed July 1, 2018 via mobile

We stayed here on the first leg of out g adventures Mayan discovery tour. Very basic rooms - we were lucky enough to arrive before the rest of our group, so we could ask for a quiet room (which was still quite loud). The rooms...More

Thank SweePug
Response from Koox_Group, Social Media Manager at Koox City Garden HotelResponded July 2, 2018

Hi SweePug Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed the services and facilities of our Koox City Garden Hotel. We really appreciate your opinion, we assure you that the quality and services...More

Reviewed June 16, 2018 via mobile

No glass windows! Fly mesh only. Next to loud music venues means literally no sleep! Mosquitos get in under the door. Cold shower no water pressure. Blood stained pillow, reception didn’t even care. Reception up the road in other koox hotel. Authentic rustic exterior and...More

Thank Violet_Pilots
Response from Koox_Group, Social Media Manager at Koox City Garden HotelResponded June 19, 2018

Hi Violet_Pilots We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Koox City Garden Hotel.

Reviewed May 10, 2018 via mobile

This ‘hotel’ is closer to a hostel. You need to check in at their sister hotel nearby. Anyone from the street could just walk up to your door. The main problem is the ridiculous noise level from all the bars, restaurants and general public. It...More

Thank SparklePalmblog
Response from Koox_Group, Social Media Manager at Koox City Garden HotelResponded May 18, 2018

Hi SparklePalmblog We are sorry that your stay has not exceeded your expectations. Unfortunately, we can´t to get the control of the noise of other businesses, but we assure you that we will continue working and improving our quality and services for when you return....More

Reviewed March 5, 2018 via mobile

This hotel is ok, close to the beach and restaurants. Very noisy. Sleep is not an option, bring sleeping pills or ear plugs. Basic rooms, no hot water in the shower. Nobody at the reception, gotta go to the Koox Caribbean hotel. WiFi works only...More

Thank Lucyan
Response from Koox_Group, Social Media Manager at Koox City Garden HotelResponded March 7, 2018

Hi Lucyan We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Koox City Garden Hotel. Welcome Home!

View more reviews
About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Details
Price range
US$32 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$32 - US$93 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (28)
Room & Suite (28)
Pool & Beach (8)
Dining (1)
Family and Play Areas (11)
Questions & Answers
Ask a question
Ross F
August 4, 2016|
Answer
Response from VIVAMXadventures | Reviewed this property |
take an ado bus to playa del carmen, then at bus station in playa del carmen take a taxi.....
0
Votes
Room Tips
"Upper rooms have a balcony, ideal to dry your clothes"
Read review
"second floor rooms with balcony"
Read review
"Make sure the shower works....our shower head dribbled water! Traffic on street behind hotel very loud..."
Read review
"The second floor rooms have windows facing both east and west for great breezes."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing