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Carretera Cancún - Tulum Km. 55.3 Playa Paraiso, Playa del Carmen 77710 Mexico
34 people are viewing this hotel
Expedia.com
US$592
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Free cancellation until 23-02-05
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US$592
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Trip.com
US$462
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Free cancellation until 23-02-12
Hotels.comUS$592
PricelineUS$592
TravelocityUS$593
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (16993)
360
Panoramas (10)
Pool & Beach (3286)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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About

#37 of 335 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
GreenLeaders Gold level
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Free shuttle or taxi services
Wifi
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
VIP room facilities
Laptop safe
Wake-up service / alarm clock
Bath / shower
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Bay View
Languages Spoken
English, Spanish
16788Reviews2897Q+A100Room tips
Traveller rating
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Courtney T wrote a review Yesterday
1 contribution
I can’t say enough good things!!! The staff was amazing- HUGE shout out to Carlos, Jesus, And Mariam!!! Everyone was amazing! Every event at the pools and at night were a blast. The food was fantastic. The spa on the beach was relaxing and wonderful.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Poppy wrote a review Yesterday
8 contributions
We stayed here over Christmas and New Year for our honeymoon. We had been recommended the El Dorado resorts by friends who said they really make an effort if you are celebrating a special occassion. The resort is beautiful and the restaurants are lovely. There was always sun beds available and even though the resort was nearly at full capacity it didn't feel like it. When it rained, nothing seemed to be open and the hotel hadn't planned any pre-planned alternatives. This made Christmas Eve/Day not the best experience. We felt it lacked organisation. Our disappointments were in the room standard, they were not 5*. They were damp and outdated. We told the resort prior to arriving and whilst we were there we were celebrating our honeymoon and we didn't receive any 'special' treatment for this - not even a happy honeymoon banner that others had on their doors. Make sure you see your concierge on arrival to book meal times or apparently you could book prior to arrival (we didn't know this!), if not you get stuck with really late dinner times - which didn't make sense as sometimes we would arrive to a restaurant for 8:30pm and there would only be 3 tables taken! Also be careful what they try to sell you, we were mis-sold the new years eve event (basically we thought you had to do this event if not there wouldn't be anything else to do!) being advised by our concierge that this would include a dinner, bottle of champagne and a seat. On the night it included a bottle of Champagne and a stall and no sit down meal. There was a buffet that everyone in the resort had access to and lots of guests from the resort who hadn't paid the $175 could easily access the event area. When we complained to reception they just said 'sorry'. We did enjoy our stay at the El Dorado Royale, but it was a shame we didn't get the full experience that we had anticipated.
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Date of stay: December 2022
Rooms
Service
Sleep Quality
Room Tip: I would book the casitas
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TRM42122 wrote a review Jan. 29
Custer, Michigan2 contributions2 helpful votes
We went for a week at the end of January, it was a very nice resort. Only thing lacking was the new housekeeper didn't stock the fridge, we had to ask for water several times, and she took all the towels and did not replace them with clean ones. Also the shower did not drain and even with 2 calls to concierge it was never looked at. But overall we enjoyed everything, the resort was fantastic, especially liked the restaurant Italia.
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip: Be sure to bring walking shoes, lots of walking!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lynette M wrote a review Jan. 29
Scottsdale, Arizona10 contributions
+1
We did the Jungle Rock Tour this morning. It was so much more than that. Started with a short bike ride through the property. Stops at the green house, the ranch and 3 different cenotes. We ended at the cenote that they host the mayan weddings. They had some cultural information including authentic snacks and beverages. It was really awesome! A must do if you are here on Sunday morning. Thank you Laly, Fernando and all the folks that helped make this an awesome experience.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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M Mayank S wrote a review Jan. 29
12 contributions3 helpful votes
Henry and his colleague Wilberth at La Isla are amazing and took very good care of us. This was our favorite food on the property and is really nice authentic Mexican cuisine. If you come on Sunday, there is a beautiful fish market with fresh ceviches and a taco station. Breakfast here is amazing too.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amy I wrote a review Jan. 28
1 contribution
We stayed at El Dorado in Riviera Maya at the beginning of January and it was the nicest vacation we have had so far!! The place was beautiful and the service was amazing! Our butlers Miriam and Claudio were beyond incredible! Our room was spotless and always stocked with drinks and towels and whatever else we needed! The beach was kept perfect and our server Paty was adorable and amazing! Our butlers went above and beyond to make our stay comfy and beautiful! There was an on site physician that we needed late one night and our butler called him and arranged for us to see him quickly!! I can’t express our gratitude enough for these amazing people! We can’t wait to go back and see them!!!
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joanna S wrote a review Jan. 28
Went to LA Isla restaurant for lunch and our waiter went above and beyond. Luis was great! We never had to ask for a thing and he even brought us dessert without asking and it was the best by far at this resort! Thanks Luis!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JDobberstine wrote a review Jan. 27
Olathe, Kansas, United States33 contributions3 helpful votes
+1
Six weeks before we went we decided we needed a January getaway and booked 5 nights at the Casitas. This was our 3rd trip here and definitely won't be our last. As soon as we pulled up and got out of the car I immediately spotted Macaroni. He came right over to assist us with our bags and took us over to the Casitas check-in after we grabbed a drink to go from the lobby bar (BEST chocolate martinis!!) While we were checking in he got each of us a glass of champagne and then took us to our room after check-in. The whole week we were there he made sure we had everything we needed. On the last morning he picked us up early before our checkout time and took us up to hopefully see the monkeys. Much to our surprise we saw them! It was such a cool experience and one we will never forget!! He really made us feel like VIPs the entire vacation and we can't wait to see him next time! The first year we went we were in a beachfront casita (2601), last year a beachfront (2717) and this year we were in one of the casita buildings (2712). Honestly, the view from 2712 was better than 2717. For the money we saved we would definitely stay in one of the buildings again. The only thing about that is there is no guarantee you will get a ground floor room. (I really wish they would add the option to guarantee this even if it was a higher rate). This was a 5 night trip and we literally spent 4 full days at our Casita pool in block 27. Juan was the pool bartender the first day and he remembered us from last year and it was fun catching up with him. The other days we had Jovany and it was nice visiting with him and he helped teach us some Spanish. The last full day at the pool some younger couples were there as well and we all had a great time with Jovany. Lots of laughter and just a GREAT time! The first night we were there we ate at Jade and JJ was our waiter. He is simply amazing as well!! Later we remembered we had him as a waiter the previous year at Haab. We really enjoyed every meal and ordered room service a couple of the days for lunch because we didn't want to miss our pool time. The room service was really good this time as well! The only real disappointment was that the fruit must not be in season in January. The two previous trips we went in April and ate a lot of fruit because it was so good. We had been looking forward to it again but this time it left a lot to be desired. The shows are great but we had already seen them the previous visits. We did see a new one, the Fire and Lights show on the beach and it was really cool. The weather was perfect that night as well. Hopefully they will get some new shows before out next visit. When we are at the resort we truly feel like it is our home away from home. Everyone is so nice and the property is just gorgeous! We can't wait to go back!
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Date of stay: January 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cory M wrote a review Jan. 27
1 contribution
As a foody at heart I cannot say enough good things about this experience. Chef, Sommelier, and service staff headed by Carlos were all above expectations. We did this experience twice on our visit and if they had a third menu I would have done it again. This is a must do for all those visiting this property.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sean W wrote a review Jan. 26
12 contributions5 helpful votes
Staying here for a week. Had to book all our dinner reservations through a personal concierge. When we arrived at our bookings for the last two nights, the restaurants were shut. We couldn’t find anywhere else to eat last night. Avoid. Will submit full post on return. .
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Book elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$366 - US$571 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera maya, eldorado royale, el dorado royale mexico, el dorado royale cancun, el dorado royale spa resort, el dorado royale resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
639
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El Dorado Royale by Karisma - UPDATED 2023 Prices, Reviews & Photos (Riviera Maya/Playa del Carmen, Mexico) - All-inclusive Resort - Tripadvisor

Frequently Asked Questions about El Dorado Royale by Karisma
Which popular attractions are close to El Dorado Royale by Karisma?
Nearby attractions include Aqua Nick (1.3 km), Cirque du Soleil Joyà (3.1 km), and Jardín Botánico Dr. Alfredo Barrera Marin (7.5 km).
What are some of the property amenities at El Dorado Royale by Karisma?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at El Dorado Royale by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Royale by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Royale by Karisma?
Yes, parking is available to guests.
What are some restaurants close to El Dorado Royale by Karisma?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at El Dorado Royale by Karisma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Royale by Karisma have airport transportation?
Yes, El Dorado Royale by Karisma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Royale by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Royale by Karisma offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at El Dorado Royale by Karisma?
The staff speaks multiple languages, including English and Spanish.