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Fairmont Mayakoba

Travellers' Choice award winner
GreenLeadersPlatinum level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$662*
US$169*
Great Deal
US$662*
US$340*
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Fairmont Mayakoba
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3,664 Reviews from our TripAdvisor Community

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Rockwall, Texas
Reviewed yesterday NEWvia mobile

We travel often and relish the amenities that come with high end properties. Our experience at the Fairmont in Maui was lovely and we thought we would give Mayakoba a try. We stayed on the beach with a private pool and butler. We loved the easy access to the beach and the convenience of our room nearby. However, the condition...

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Helpful?
Thank Dwrlee
Houston, TX
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We visited the Fairmont Mayakoba in February and couldn't have had better weather and a better stay. The property is very large and our room was in the building closest to the main lobby. We had a pool right next to us and we were a short walk to another large group of pools both with a water slide and...

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2Thank rlbtx3
About Hotel's Favourite Review
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear rlbtx3: Thank you very much for sharing your feedback on your stay at Fairmont Mayakoba. We regret to know that you had encountered some discomforts during your stay with us. Despite these, we are glad that you enjoyed our facilities and that you appreciate our services. We have well noted of your comments and suggestions and we would be...

San Diego, California
Reviewed yesterday NEW

We came to the Fairmont after a failed experiment with a boutique hotel closer to Tulum and we were so happy with our decision. Mayakoba is a large development and the hotels are definitely not 'boutique', but they are reliable, new and immaculate. Our beach-area room was large with great beds (and bedding) and a super luxurious bathroom. We had...

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Thank KerriJK
Reviewed 2 days ago NEW

Just got back from a great vacation in Cancún. My friends and I stayed at multiple hotels but the Fairmont Mayakoba was by far the best. We stayed in a Beach Area Casita Suite which meant we got a butler for the duration of our stay. We were so lucky to get Jorge as our butler! He is amazing, it...

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2Thank Ashlyn P
England of course !
Reviewed 3 days ago NEW

We have just arrived home from a week of 'Mayakoba relaxation', this is different to normal relaxation as Mayakoba is the easiest place to fully relax that we have found. This was a week break for just my wife and me. The Fairmont Mayakoba is a truly stunning hotel about 30 min from the airport, it is very well designed...

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4Thank daneworth
Chicago, Illinois
Reviewed 3 days ago NEW

I'm thankful for the warm welcome of fruit and card that was delivered to my room. That was very generous of Chadi Chemaly and the Fairmont family. My husband and I enjoyed an amazing vacation at Fairmont Mayakoba! It is an immaculate facility! The services rendered were indescribable. I must name a few employees that made a great impression upon...

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1Thank MSO73
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear MSO73: It is a pleasure to read that you had a wonderful and unforgettable stay with us. We value the time you invested writing this comment, as we faithfully believe that it is through the perception of our guests that we can improve the quality of the services we offer day by day. Chadi is one of the most...

Reviewed 3 days ago NEW

We had another wonderful stay at Fairmont Mayakoba, as always it was the staff that made the great difference, from the minute you arrive with the Bellmen, Guilherme & Ernesto to the incredible chefs table experience with Chef Eric and Daniel, we felt right at home and all the team did an outstanding job in taking great care of us.

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1Thank Simon M
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear Simon M: Thank you very much for taking your time to share your experience in detail and your kind compliments made the entire Fairmont Mayakoba team very happy. Now we will only work harder to ensure even better service in the future. Please do not hesitate to contact me whenever I can assist you. Thank you for your preference...

Lima, Peru
Reviewed 4 days ago NEWvia mobile

Really nice Hotel! Superb accommodations and people that work at the hotel are really nice and helpful! Everyone! I stayed at the main building, but was no trouble getting everywhere! You have bicycles for the guests and the little carts also come and go every 5 minutes. Breakfast was really good! Multiple pools , always found a nice place! It...

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2Thank marianellaghitis
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear marianellaghitis: Thank you for share your comments about your experience with us at Fairmont Mayakoba. We are very glad to know that your stay with us was totally pleasant and our staff created unforgettable moments for you. Again thank you very much for your positive comments and for your preference for stayed with us during your last trip to...

Seattle, Washington
Reviewed 5 days ago NEWvia mobile

Our family of 4 stayed at the Fairmont Mayakoba for a week of outstanding service in the ultimate relaxation destination. Every member of the staff was friendly and welcoming. In El Puerto restaurant our server, Limber, gave a terrific tequila tasting experience - we loved it! Also Gustavo at La Laguna was super friendly and his simple kindness touched us....

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4Thank billiebeebop
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear billiebeebop: At Fairmont Mayakoba, we are completely grateful for the time you invested writing this comment. All this great team feels grateful and motivated to read your words. It is very glad to know that everything you experienced during your stay with us could be within reach of what you would have hoped for our services. We thank you...

Temple, United States
Reviewed 5 days ago NEW

Our family had a fantastic vacation! Thank you to the entire staff. The rooms were clean and well stocked. The transportation was efficient and timely. We really enjoyed the boat ride, it was very informative and fun. We had services from the spa and the staff was terrific. While we were there, our children were at the kids club. A...

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2Thank GNJ254
AgustinPoot, Quality Manager at Fairmont Mayakoba, responded to this review

Dear GNJ254: Thank you very much for staying with us at Fairmont Mayakoba. We are very pleased to know that our services and facilities could exceed your expectations, these are very gratifying news for all this great team. Our great commitment is to provide an excellent service to each and every one of our guests. We would like to have...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $196 - $1,091 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Fairmont Hotels, Hotels.com, Orbitz, Hotwire, Cancelon, getaroom.com, TripOnline SA, Evoline ltd, HotelsClick and HotelQuickly so you can book your Fairmont Mayakoba reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Green Hotel in Playa del Carmen
#4 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
205 questions
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5 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a beach-area room, worth the extra money!”
KerriJK, 24 May 2017 | Read review
“Near the beach is best.”
daneworth, 22 May 2017 | Read review
“I couldn't imagine any room being of dissatisfaction, especially if you like to be upgraded.”
MSO73, 22 May 2017 | Read review
“Cabans rooms are amazing. At the beach with beautiful nature and pools.”
Burncrauder, 17 May 2017 | Read review
“Lagoon view, away from the cart pathways”
  • Stunning view of lagoon from our room
WTNashville, 15 May 2017 | Read review
5 of 5
Cancelon
US$169* /night
View Deal
Expedia.comUS$662
Booking.comUS$340
Fairmont.comUS$340
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*Disclaimer
Prices are for 1 room, 2 adults
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