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Carretera Federal Cancun Km 298, Playa del Carmen 77710 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 22-03-17
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Traveller (5548)
Room & Suite (1185)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 21-03-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Mayakoba
Updated 21-03-04 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#29 of 305 hotels in Playa del Carmen
Travellers' Choice
GreenLeaders Platinum level
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. ...More Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of certification by Rainforest Alliance.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Coffee shop
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycle rental
Bicycles available
Golf course
Tennis court
Water sport equipment rentals
Bicycle tours
Entertainment staff
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Massage chair
Neck massage
Steam room
24-hour security
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Additional bathroom
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Family rooms
Good to know
River View
Languages Spoken
English, Spanish
Hotel links
Special Rate:Take your time - Save Up to 20%


Full view
36Car recommended
Grade: 36 out of 100
23Restaurantswithin 1 km
1Attractionwithin 1 km
Carretera Federal Cancún Km 298, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport42 kmSee all flights
Aerodromo de Playa Del Carmen9 kmSee all flights
See all nearby hotels
6573Reviews515Q+A100Room tips
Traveller rating
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Popular mentions
Phyllis A wrote a review Yesterday
1 contribution
Top notch, clean, hard working staff there to make your stay memorable and confortsbke. It felt very safe! Spa was exceptional. Loved the different rooms to visit before or after your treatment. Great shopping around the resort. Was able to find a dress for one of our nights. Very reasonably priced!
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Date of stay: September 2021Trip type: Travelled on business
trippkeber wrote a review Jan. 2020
Denver, Colorado7 contributions21 helpful votes
Hotel's Favourite
My fiance and I have traveled the world including lots of resorts & homes throughout Mexico. We have been to the Riveria Maya many times previously; hence we decicded to take break for a few years from Playa de Carmen since it was just too busy. Recently we decided at the last minute to book into the Fairmont Mayakoba over the Christmas Holidays and much to our delight we were overwhelmed with such incredible gracious and generous hospitality. From the monent we arrived Eduardo, the front desk manager greeted us in perfect English and asked us how our travels were. He was kind and genuinely interested. Quickly he surmised that we had something more in mind than just a std room and went to bat for us in securing an upgrade. Needless to say that when we arrived at the Camaleom Suite (aka the Presidential Suite) which was beachfront with a beaurtful pool and luxurious accommodations, we were blown away ! To be honest we could not have been happier with the suite, that is UNTIL we met the most amazing and dedicated hospitality employee ever, who also happended to be our very own butler, Mr David Loranzo. His kindness and willness to "serve" never waivered and no request was too small (or silly..) From shopping for gifts to bringing fresh towels and ice, he set a very high bar for the rest of the staff. David was an intregal part of this vacation being so special. BUT...it didnt stop there. Daily we met Mar (she was part of the transport team) as well as Edgar who was a valet out front. They made it ther mission to ensure we made every reservation on time and there was nothing left to be asked for. Again two very valuable and decicated employees. This was a recurring theme and canidly 6 nights completed spoiled us for any future vacation. Mind you not all can afford or NEED the Camaleon Suite but I promise you we will not stay elsewhere on Quintana Roo. If your travels take you South of the Border, give the Fairmont a long hard look and dont be afraid to ask (and pay) for the upgrade. Well worth it. We will be back. Tripp & Kendra
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Date of stay: December 2019
Sleep Quality
13 Helpful votes
Response from karinagutierrezmyk, Quality Manager at Fairmont Mayakoba
Responded Jan. 16, 2020
Dear Tripp & Kendra, We appreciate your comments regarding your stay at Fairmont Mayakoba. It is a pleasure to receive these positive feedback. I am sure that Eduardo, David Lozano, Mar and Edgar will be more than happy to read your comments. It is really nice to know that you had a wonderful time and the hospitality was perfect making you feel blown away. We will be looking forward to warmly welcoming you again to Fairmont Mayakoba in the near future. Yours sincerely, Karina Gutierrez / Quality Manager
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viva9583 wrote a review Sep. 18
Los Angeles, California9 contributions11 helpful votes
State of the art facilities, exceptional service, delicious food and very relaxing. We went with another family and are already looking for dates to come back. The Mayakoba area is quite a gem and the attention to details and service are first class. We loved working with our butler Dany.
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
Response from Cindy Diaz, Propietario at Fairmont Mayakoba
Responded 3 days ago
Dear viva9583, We appreciate you for choosing Fairmont Mayakoba for your stay in the Riviera Maya. We take great pride in creating remarkable experiences, and it's satisfying to know our team has gone above and beyond your expectations. Our hotel is primordially focused on offering a superb service and would be delighted to give you a warm welcome soon. Sincerely, Cindy Diaz Marketing & Communications Coordinator
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Nicole wrote a review Sep. 16
1 contribution
We are just concluding 5 amazing days at the Fairmont Mayakoba and WOW! My husband and I traveled with the leaders of our company to celebrate our success and from the moment we arrived we were treated with the utmost care. We were the first to stay in our pristine newly remodeled guest suite. Such attention to detail in everything! David Lozano, our Butler was the cherry on top of this incredible trip! He was continually tending to every need; reservations, recommendations, even a trip to the store with all of our favorite drinks, snacks and much needed hairspray for my darling husband! 🤣 We adored David and in this short time has become another member of our family! We cannot wait to return to visit Fairmont Mayakoba again (my husband was a big fan of the beautiful outdoor shower) and there are so many incredible staff members who made this stay so very luxurious and special! ❤️ Thank you, David!!! A beautiful party and dancing on the beach, fabulous meals at Tomahawk (the tomahawk steak was to die for- which is saying a lot for this Midwest couple!), tasty Thai at Saffron, risotto at the Italian restaurant, fish tacos and ceviche at Sands, and a beautiful afternoon at the beach at Banyan Tree with more top-notch service. Mornings won’t be the same without pastries and coffee at la playita on the beach or countless room service meals delivered quickly and sat up beautifully on our beautiful terrace. Heriberto Gordillo attended to every detail in our room and surprised us with beautiful, kind notes and flowers! Even helped me into my room when I locked myself out!! Eric at Hix was so fun, Carlos took care of all of our requests at the bar. Sergio, the best canal driver on the planet 😉 Alejandro was so hospitable! The bartenders at the main pool swim up bar were fantastic! Alexander at LaPlayita made our final breakfast on the beach one to remember. 💚 Fernanda Salgado was yet another angel attending to every detail for us! Thank you so so much!! So so so many amazing staff! My only complaint? There simply was not enough time to experience it all! Thank you for a beautiful relaxing stay! We will be back!
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Date of stay: September 2021Trip type: Travelled on business
Response from Cindy Diaz, Propietario at Fairmont Mayakoba
Responded 6 days ago
Dear jayhawkkeeks, Kindly allow us to express our gratitude for your high praises and remarks regarding your recent stay at our paradise in Fairmont Mayakoba. We will make sure to share your comments with our team, whom I’m sure will be thrilled and motivated to know they were able to go above and beyond your expectations. We hope to see you back soon and confident that we will make of your stay a remarkable one. Sincerely, Cindy Diaz Marketing & Communications Coordinator
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Teresa9999 wrote a review Sep. 13
Denver, Colorado32 contributions16 helpful votes
I treated my daughter and husband to casita ocean front.It was very disappointing,lots of construction going on.All restaurants were in their conference room no atmosphere or ambiance.Breakfast was buffet same each day.To make matters worse on day one they had to leave their room because the smell of paint was so strong.My advise to management is you either offer a wonderful discount or close completely during construction.This was supposed to be a very special treat for my daughter and husband instead it was miserable.I had stayed at Mayakoba on two occasions with family and enjoyed it.What a disgrace for over $1300 per night.
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Date of stay: September 2021
Sleep Quality
Room Tip: Beach front casita
See more room tips
Response from Cindy Diaz, Propietario at Fairmont Mayakoba
Responded 1 week ago
Dear Teresa9999 , We appreciate you for choosing Fairmont Mayakoba for your stay in the Riviera Maya. We are relentless on creating those exceptional experiences for every guest and want to know as much detail as possible so we can continue to improve where needed. We look forward to your comments which you can send directly to mayakoba.marketing@fairmont.com and hope to welcome you back soon as our Fairmont Mayakoba family will strive for another flawless experience. Sincerely, Cindy Diaz Marketing & Communications Coordinator
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US$192 - US$643 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
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Frequently Asked Questions about Fairmont Mayakoba
Which popular attractions are close to Fairmont Mayakoba?
Nearby attractions include Cenote "el Burrodromo" Mayakoba (0.7 km).
What are some of the property amenities at Fairmont Mayakoba?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Fairmont Mayakoba?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at Fairmont Mayakoba?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fairmont Mayakoba?
Yes, valet parking is available to guests.
What are some restaurants close to Fairmont Mayakoba?
Conveniently located restaurants include El Puerto, Punta Bonita at Rosewood Mayakoba, and Saffron.
Are there opportunities to exercise at Fairmont Mayakoba?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Fairmont Mayakoba have an airport shuttle?
Yes, Fairmont Mayakoba offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Mayakoba?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Mayakoba offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Mayakoba?
The staff speaks multiple languages, including English and Spanish.