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Fairmont Mayakoba

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Traveller (3490)
Room & Suite (897)
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Overview
  • Excellent78%
  • Very good15%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“el puerto”(187 reviews)
“signature casita”(149 reviews)
“las brisas”(84 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
Offers from Fairmont Mayakoba
Offers & Announcements: Luxury Inclusive Package
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Reviews (4,634)
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3,416 results
Traveller rating
2,584
551
152
84
45
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2,584
551
152
84
45
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All reviewsel puertosignature casitalas brisasdeluxe casitala laguna restaurantwillow stream spapresidents clubbmw bikesgolf cartlobby loungeresort feebanyan treebeach areabeautiful propertymain buildingall inclusive optionbutler service
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841 - 845 of 3,416 reviews
Reviewed 19 March 2017

Let me begin by saying that this was my second visit to The Mayakoba Fairmont property, and repeat business says more than words. The staff and amenities are top-notch, and our service was outstanding. Dinner at El Puerto was the highlight of the over-all excellent...More

2  Thank Deb W
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 28 March 2017

Dear Deb W: Thank you for choosing Fairmont Mayakoba for your most recent trip to the Riviera Maya. It is a pleasure to read that you had a wonderful and unforgettable stay with us. We value the time you invested in writing this comment, as...More

Reviewed 19 March 2017

We have only been here 2 days...but what a 2 days it's been! The resort is so incredibly beautiful and unique. The pictures on the website do not do it justice! The staff is so nice, the service has been amazing. The kids love it...More

2  Thank adamevans2017
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 28 March 2017

Dear adamevans2017: Thank you very much for taking your time to share your experience in detail and your kind compliments made the entire Fairmont Mayakoba team very happy. Now we will only work harder to ensure even better service in the future. Please do not...More

Reviewed 19 March 2017

A lot of firsts for us - first visit to Mexico, first all-inclusive resort & first trip without extended family members! A friend had often raved about the Fairmont Mayakoba resort being her favourite place to visit and we decided to see what it was...More

3  Thank TOfoodie
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 28 March 2017

Dear TOFoodie: At Fairmont Mayakoba, we are completely grateful for the time you invested writing this comment. All this great team feels grateful and motivated to read your words. It is very glad to know that everything you experienced during your stay with us could...More

Reviewed 18 March 2017

It was a very special trip. Four of us flew in from all over- Switzerland, Detroit, Toronto and Los Angeles to celebrate a 50th birthday. As well, it was my first time away in 11 months since the illness and death 6 months ago of...More

3  Thank Ann H
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 28 March 2017

Dear Ann H: Thank you very much for the time invested in making this publication. We appreciate your having stayed with us. Your comments give us complete satisfaction, knowing that we fulfill our mission. We will share your comments with all the staff at this...More

Reviewed 16 March 2017 via mobile

Thirty-two high school seniors and twenty-seven parents descended on the Fairmont for spring break. The staff were awesome at meeting our group needs and making our stay wonderful. The pre planned dinner options, the nightly DJ's and shuttle vans really enhanced our group trip. This...More

Thank SkigirlVirginia
Response from AgustinPoot, Quality Manager at Fairmont MayakobaResponded 28 March 2017

Dear SkigirlVirginia: Thank you for choosing Fairmont Mayakoba for your most recent trip to the Riviera Maya. It is a pleasure to read that you had a wonderful and unforgettable stay with us. We value the time you invested in writing this comment, as we...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Room Service
Beachfront
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Pool
Bar/Lounge
Hot Tub
Golf Course
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$256 - US$757 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$256 - US$757 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Playa del Carmen
#6 Spa Hotel in Playa del Carmen
#8 On the Beach Hotel in Playa del Carmen
#8 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (3490)
Room & Suite (897)
Pool & Beach (747)
Dining (348)
Amenities (78)
Family and Play Areas (30)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
deex
18 April 2018|
Answer
Response from Isamu T | Property representative |
Dear deex, The appetite for luxury includes any coffees only at the restaurants, our Deli Cafe Maya is not included. If you need any other information please let us know. Regards,
0
Votes
Yvonne_zheng
5 April 2018|
Answer
Response from Isamu T | Property representative |
Dear Yvonne, You can visit the restaurants as many times you want during your stay. There is only a few menu items and beverages limited into the package.
0
Votes
Yvonne_zheng
3 April 2018|
Answer
Response from Isamu T | Property representative |
Dear Yvonne_zh Our Appetite for luxury package does not include In Room dining service. If you need any other information please let us know. Regards Isamu Tsuji Quality Manager
0
Votes
Room Tips
"Casita Suite lagoon views are beautiful - unless you can get a Beachfront Suite"
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"The grounds are huge - ask for a room near the pool or the beach"
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"Beach front casitas with infinity pool is the ultimate holiday accommodation. Steps to the beach and..."
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"Two sections, about half a mile apart - the 800 and 900 rooms are near the beach, everything else is near the..."
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