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Fairmont Mayakoba

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Fairmont Mayakoba
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3,473 Reviews from our TripAdvisor Community

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Showing 2,590: English reviews
Toronto
Reviewed 13 February 2016

Had a great time a the resort. Have been coming back now for 4 years. Was slightly concerned with having different accommodations than previous years, where we had the Ocean Front Suite with our own pool for the kids. This time we split it up and had two Signature Suites with 3 adults and 3 children. There was a slight...

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Helpful?
1Thank JnAfromYYZ
Karla E, Dir. Rooms Division at Fairmont Mayakoba, responded to this review

Dear JnAfromYYZ, We really appreciate the time you took to provide us with such generous feedback on your family vacation. I have shared your comment with the La Laguna team and will work on something for our little guests! We are honored that you have chosen our resort for the last 4 years and hope you will contact me prior...

Florida
Reviewed 13 February 2016

The staff at this resort were very helpful and nice. They also spoke English well. The room and bathroom was very spacious with an outdoor area near one of the pools. I was fortunate to stay close to the lobby area but this resort is huge and you need a golf cart to get around. Otherwise it is quite a...

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Helpful?
1Thank WorldTraveller-Bajan
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear WorldTraveller-Bajan, Thank you for taking the time to write a review. Our resort was built in balance with nature, this also offers guests an opportunity to experience five different ecosystems. We apologize for the opportunity with your room. Sincerely, Beatriz Fuentes Public Relations

Central Valley, New York
Reviewed 11 February 2016

I was truly impressed with the level of customer service that I received as well as the positive comments from my collegues about the Fairmount Hotel/Mayakoba staff. It was a great place for business meetings as well as pleasure. The proximity to the beach,pools and the various restaurants available not to mention the perfect weather all added to the experience.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank V4103XFianb
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear V4103XFianb, Thank you for your review, we are very happy to hear you had time to enjoy our facilities and services during your recent conference. Regards, Beatriz Fuentes Public Relations

Lynchburg
Reviewed 11 February 2016

Our stay at Fairmont Mayakoba was wonderful. The property is beautiful. Hotel was clean, the food was great, and the amenities were very nice. To a person, the staff was exceptionally friendly. Would definitely stay here again.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
2Thank jameswZ3610ZY
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear jameswZ3610ZY, Thank you sincerely for your review, we are very much looking forward to welcoming you again. We are happy to hear you enjoyed the amenities. Beatriz Fuentes Public Relations

Devonshire Parish, Bermuda
Reviewed 11 February 2016

Went to Mexico to celebrate one friend's success in meeting her sales goals, another's upcoming 60th birthday, another's success in landing a new job, and the fact that 7 women on the loose from work, husbands, and stress are bound to have a great time! And we did! What a wonderful hotel! Loved being shuttled around in golfcarts, the canals,...

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2Thank WorldTravellerBDA
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Gracias Tiggy_Bermuda for staying with us to celebrate so many special occasions! We are very happy to hear you enjoyed your stay, and will make sure to add photos of our bathrooms online :)! Sunny regards from Riviera Maya! Beatriz Fuentes Public Relations

Danville, VA, United States
Reviewed 10 February 2016

My wife and I just returned from 6 great days at the Fairmont. Excellent facility. Great staff. Our 5 year old son loved the Kid's Club. Thank you to Ali and Vivianna for being so nice to him. Great food. Carlos at La Laguna always took great care of us. When dining at the El Puerto, try the Tagalog Steak...

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Helpful?
1Thank Michael L
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Thank you Michael L for your comments, we are happy to hear your son had a great time at the kids club! Sunny regards from Riviera Maya. Beatriz Fuentes Public Relations

Blue Bell, United States
Reviewed 10 February 2016

From the moment that we arrived in the lobby, we were continuously greeted with smiles and exemplary service. Our friends just returned from the resort in December and mentioned that we should do the all inclusive, especially if we planned on staying on the resort property most of the time. Boy was it worth it. The all inclusive Brunch at...

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3Thank Matthew E S
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Thank you Matthew E S for sharing your feedback on your stay at Fairmont Mayakoba. It was a pleasure hosting you and your group, thank you sincerely for giving us the opportunity to serve you. Your comments motivate us to work even harder! Chef Erick sends his regards! Beatriz Fuentes Public Relations

Reviewed 10 February 2016

I was staying at the Fairmont attending a business off-site recently and had some last minute travel changes that required the use of a travel agent and Spanish language skills, neither of which I had. JOSE LUIS CRUZ, a member of the Fairmont concierge team, went above and beyond the call of duty in helping me with my arrangements. He...

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1Thank Heidiskup
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Dear Heidiskup, Thank you for your review and for giving us the opportunity to assist you with your travel changes, we are always ready to help any way we can! Jose Luis sends his regards. Beatriz Fuentes Public Relations

Hillsborough, California
Reviewed 10 February 2016 via mobile

Fantastic hotel if your in Mexico partying it up this is the place to go and relax for a few weeks. I give this place Five stars (it is the fairmont after all so you know what to expact). Acess to beach, good restaurant, clean and comfortable rooms, great staff

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Helpful?
1Thank Jeffrey H
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Thank you very much Jeffrey H for taking the time to write a review, for your kind compliments and for giving us 5 stars! Beatriz Fuentes Public Relations

Reviewed 10 February 2016

We stayed at Fairmont Mayakoba for our honey moon, the place is truly beautiful, from the lobby to the beach the Hotel is really great. The room was beyond our expectations but what really made a difference was the customer service we received from our hotel ambassador David Lozano, he made sure we had everything we needed without us even...

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Helpful?
2Thank Jesús D
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review

Thank you so much Jesús D! We are delighted to hear that from the lobby to the beach you enjoyed a wonderful stay with us. David Lozano sends his regards. Sincerely, Beatriz Fuentes Public Relations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 45 acre Fairmont Mayakoba, Riviera Maya, a AAA 5 Diamond Award property, boasts 401 rooms and suites, including a collection of beach and lagoon casitas, offering guests extraordinary views of the grounds. Guests at Fairmont Mayakoba can take advantage of several recreational activities on property including exploring nature trails on foot or BMW bikes, scenic boat tours on lanchas through crystal clear canals, sunbathing on the soft white-sand beach or at one of the property's several pools, non-motorized watersports (kayaks and catamarans), outdoor tennis and paddle courts, golfing on the renowned El Camaleon golf course (host to the only official PGA TOUR event in Mexico), lessons at the Jim McLean Golf School or being pampered with signature Mayan treatments at the luxurious Willow Stream Spa. Children and teens have a space just for them at the Discovery Club or at the Teens Room by Sony PlayStation(R). Fairmont Mayakoba's commitment to the environment has earned the resort several awards and accolades including a seal of verification by Rainforest Alliance. ... more   less 

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun | Km 298, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $324 - $1,080 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Mayakoba 5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Green Hotel in Playa del Carmen
#5 Spa Hotel in Playa del Carmen
#6 Luxury Hotel in Playa del Carmen
#7 On the Beach Hotel in Playa del Carmen
#22 Family Hotel in Playa del Carmen
#22 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Mayakoba staff and other travellers.
177 questions
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3 months ago

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Questions? Get answers from Fairmont Mayakoba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beachfront rooms are superbe”
 of 5 bubbles Christine-5Star2017, 24 Mar 2017 | Read review
“Canal rooms are cool, but may have an odor from the water so watch out.”
 of 5 bubbles 132deef, 23 Mar 2017 | Read review
“Make sure to stay in a lagoon room or a beach front room.”
 of 5 bubbles 161jjr, 21 Mar 2017 | Read review
“Rooms are small. A family of 4 in the signature casita is not easy. Opt for one with a sitting room.”
 of 5 bubbles DiscerningFunFamily, 21 Mar 2017 | Read review
“There are carts to shuttle guests around so never ever worry if you don't have a room on the beach.”
 of 5 bubbles AnnH365, 18 Mar 2017 | Read review
5 of 5