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Hotel Riu Palace Riviera Maya

Certificate of Excellence
27/06/2017 28/06/2017
1 room 2 adults 0 children
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Hotel Riu Palace Riviera Maya
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5,338 Reviews from our TripAdvisor Community

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Scottsdale, Arizona
Reviewed yesterday NEW

Stayed at this resort last week for 7 nights. I've stayed and several other Riu's in Playa including the Palace Mexico. I knew going in that this is an older resort so I already had my expectations set to expect an older facility. An older facility it is but, service was overall good (with exception of one BIG issue). The...

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Helpful?
Thank rizan22
Reviewed 4 days ago NEW

We checked in early and left our bags in our friends room. We asked to be together and were told that we were on the floor above our friend. Not true. They were on ground level and we were on the 3rd floor. Anyway, we could live with that. However, after checking into our room and taking a shower, all...

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4Thank JML637
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. As a service minded hotel chain, it is disappointing to hear that you encountered inconveniences in our property as mentioned in your review and that it caused your holiday to be less enjoyable. We apologize for any inconvenience that this may have...

California, Norco
Reviewed 1 week ago NEW

Had a great time December 19-23, 2016. Traveled with family group of 7 age from 14-80. Everyone had great time. Beach was amazing, pool bar service was awesome. Loved the beach BBQ everyday and pool activities. Lobby bar gal made great bloody marys for morning. Rooms could be a bit updated but overall loved this hotel will definitely go back....

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Thank sunbunny1
Chicago, Illinois
Reviewed 1 week ago NEW

We were very pleased at check in as this is an attractive resort. We had requested connecting rooms when we booked so that we could be connected with our daughters and told that they were on a first come first serve basis. However, the front desk receptionist advised during check in that the resort does not have connecting rooms. Oh...

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2Thank mil23843
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for choosing our hotel and for taking the time to share your experience with us. We regret that we were not able to accommodate your request on arrival for the booking you have done through a travel agency but we would like to affirm that upgrades and room requests are always subject to availability. At the...

Miami, Florida
Reviewed 1 week ago NEW

Stayed 6 days and had a great time. All you can eat and drink, mostly high quality. Would have expected a bit more entertainment activities, as I'm used to at Club Meds. Other than that, highly recommendable.

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Thank Andre V
Reading, Pennsylvania
Reviewed 1 week ago NEW

My husband and I stayed at Riu Palace Riviera Maya for the first time from May 7-11. This hotel is in a great location - within walking distance to 4 other Riu resorts and shopping plaza in Playacar and about 20-30 minute walk to Playa del Carmen shopping and ferry to Cozumel. We stayed in a basic king bed room....

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1Thank mln304
Frederick, Maryland
Reviewed 1 week ago

My family and I always travel down to this area for vacation (about twice a year). We have our favorite resorts but are always up to try new ones. So, we figured we would give the RIU brand a try, being the reviews were mostly very good. I must admit that it fell short of MY expectations, but that does...

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3Thank James P
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Riviera Maya, responded to this review

Dear guest, Thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to share your experience with us. As a service-oriented hotel chain, we really appreciate your positive comments about our staff and shared your message with Santos as he too will appreciate this immensely. We are glad that the cleanliness and maintenance of...

Reviewed 1 week ago

Great Hotel, service and Resort. Loved the 24hr room service (get the club, it was our favorite) and drinks/staff on site. Food leaves a little to be desired but for all-inclusive, its a little better than you'd expect. Only complaint I had was we had to call the front desk daily to get the water refilled as you can't drink...

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Thank Nick B
Reviewed 1 week ago via mobile

Booked this hotel nine months ago after a close friend stayed at the Riu Tequila. Riu hotels seem to have a great reputation from my googling and youtubing, so the heck with it, I booked it. The staff: Unreal. These guys will do anything to make your holiday perfect. So attentive it's unreal. (I exclude the hotel manager from this,...

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1Thank Ben H
Kansas City, Missouri
Reviewed 1 week ago

we have stayed at different Riu hotels and the experience has always been good. However this was the best of all. The hotel was clean the food was better than expected and no more reservations needed at the restaurants. The beach was fantastic and the staff was The best of all Guzman & Xavier were unbelievable they were next to...

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1Thank Jeff S

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27/06/2017 28/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
* The hotel Riu Palace Riviera Maya is located directly on the white, sandy beach of the Playacar residential estate, along with the Riu Palace Mexico, Playacar, Riu Yucatan and the ClubHotel Riu Tequila hotels. The 400 spacious and elegant junior suites are set in the 3-storey main building, with its delightful architectural style and surrounded by extensive tropical gardens. * Next Village / Location Playa del Carmen 2.0 km approx. * Next City Cancún 60.0 km approx. * Airport Cancún International Airport (CUN) 55.0 km approx. * Main Building 3 floors 400 rooms * Accepted Credit Cards: MasterCard, Visa ... more   less 

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $374 - $769 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Hotels.com, RIU Hotels and Resorts, BookIt.com, Hotwire, Cancelon, getaroom.com, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
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Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we took the cheapest offer, since staying in the room was not an option”
81andresv, 16 May 2017 | Read review
“Get to the beach/pool early, people like to camp at the beach/pool chairs all day.”
nickbU5170VH, 15 May 2017 | Read review
“closer to the pool and beach are better”
wag1020, 11 May 2017 | Read review
“Make sure you get a room that faces the courtyard.”
kathygallagher68, 6 May 2017 | Read review
“Rooms nearest the beach are the quieter as they do entertainment nightly in the mezzanine. Superior rooms face the inside.”
RonG931, 4 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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