We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Riu Palace Riviera Maya

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Riu Palace Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

5,278 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,936: English reviews
Start your review of Hotel Riu Palace Riviera Maya
 Click to rate
Reviewed yesterday NEW

We're a family of 4 and all enjoyed staying at this RIU. We went over Spring Break and even though it was crowded we had seats by the pool every day and never had to wait to eat. My boys loved participating in many of the activities but beach volleyball was their favorite. They were the youngest players at age...

 Report
Helpful?
Thank Nco_nj
Moncton, Canada
Reviewed yesterday NEW

This was the best stay I have ever had at an all inclusive resort in all the countries that I've ever visited . The restaurants were top notch including the buffet that offered a beautiful ice sculpture as you entered every night. The wait staff were extremely attentive and gave me a birthday cake, a decorated table plus 10 waiters...

 Report
Helpful?
Thank katarina48720
Leeds, United Kingdom
Reviewed 2 days ago NEWvia mobile

Absolutely fantastic hotel, would definitely recommend this hotel, staff are fantastic, clean, good food, good atmosphere, don't want to go home, will definitely be going back, facilities are great, perfect location

 Report
Helpful?
1Thank Gem0804
Reviewed 2 days ago NEWvia mobile

Upon arrival, we were checked into our room in a timely manner, and they gave us a 1st floor room. Upon entering, my husband and I noticed a musty/moldy smell right away. I had read a lot of the reviews so knew this may be a problem before arriving. My husband has asthma so that room just wasn't going to...

 Report
Helpful?
3Thank Erin K
South Florida, Florida
Reviewed 3 days ago NEW

Was just at Riu Palace, and have nothing but great things to say about the staff and service - the resort was spotless, the food was excellent and never short of ANYTHING!! The food/fruit was endless, and fresh every day! The restaurants were all very good. However....if you care about decorum...this is NOT the place for you...its as though Prince...

 Report
Helpful?
Thank aslavinski
Windsorr, Ontario
Reviewed 3 days ago NEW

Lovely resort. 3rd time and the renovations were great. Only issue is the very small toilet closet (WC) and open concept bath. Food is excellent. Beach is excellent as always. Rooms are very nice and comfortable. Excellent staff. Fun entertainment.

 Report
Helpful?
Thank Laura W
Brookfield, Wisconsin
Reviewed 3 days ago NEW

Some minor negatives: I will concur with some of the other reviews that the rooms and pool could use some updating. And our room at time was a little musty smelling. BUT, the property, grounds and facilities were immaculate and stunning. Moreover, the staff could not have been more friendly, accommodating and hard working. Not just some of them -...

 Report
Helpful?
Thank WestGang
East Stroudsburg, Pennsylvania
Reviewed 3 days ago NEWvia mobile

We just returned from 5 nights here, my children in one room and my husband and I next door. My family requested a low key vacation this time around (as I have a tendency to overplan), and this hotel was absolutely perfect for that. We spent 2 days just at the hotel- me on the beach mostly, and the kids...

 Report
Helpful?
1Thank jfishfrr
Dalton, New York
Reviewed 3 days ago NEW

The resort is just fantastic. It has a great location, phenomenal food, and WONDERFUL staff. Yes, the rooms and pool are could use some updates, but overall, it was one of the best resorts we've stayed at. Room service was quick and delicious; the buffet and restaurants had many choices and everything we tried was excellent. There is truly something...

 Report
Helpful?
Thank kbugman
Reviewed 4 days ago NEWvia mobile

We've just visited this hotel resort for a family holiday and it's important to state that this is not a 5 star luxury resort. The rooms are adequate (clean if a little damp smelling) and other guests who travelled with us complained of noise from the bar below). The pool is large although again a little dated, but our kids...

 Report
Helpful?
2Thank Richard C

6,251 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5876)
Viewed
Pool/Beach Area (1336)
Viewed
Hotel & Grounds (1337)
Viewed
Dining (427)
Viewed
View from Room (203)
Viewed
Room/Suite (421)
Viewed
Family/Play Areas (86)
Viewed
Business Centre/Function Rooms (25)
Viewed
Bathroom (39)
Viewed
0:48
Videos (10)
Viewed
Other (1992)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (361)
Viewed
Amenities (39)
Viewed
Beach (26)
Viewed
Junior Suite (Inside View) (35)
Viewed
Junior Suite with One King Bed (17)
Viewed
Junior Suite with Two Double Beds (21)
Viewed
Pool (20)
Viewed
Dining (102)
Viewed
Suite (31)
Viewed
The Hotel (70)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Hotel & Grounds (3)
Viewed
Pool/Beach Area (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.8 km away
Hotel Riu Palace Mexico
Hotel Riu Palace Mexico
#26 of 213 in Playa del Carmen
5,326 reviews
21.2 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,176 reviews
0.9 km away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#40 of 213 in Playa del Carmen
6,321 reviews
Show Prices
Show Prices
Show Prices
18.6 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,436 reviews
3.9 km away
The Reef Coco Beach
The Reef Coco Beach
#104 of 213 in Playa del Carmen
3,572 reviews
1.4 km away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
4,277 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int.Fracc. | Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $400 - $771 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Riviera Maya 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotwire, Orbitz, Hotels.com, BookIt.com, Despegar.com, RIU Hotels and Resorts, TripOnline SA, getaroom.com, Jetsetter, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Hotel Riu Palace Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Riviera Maya
Hotel Riu Palace Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#21 Top resorts Hotel in Playa del Carmen
#28 Romantic Hotel in Playa del Carmen
#29 Family Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#30 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Riviera Maya staff and other travellers.
437 questions
Ask a question

See all questions (437)

Questions? Get answers from Hotel Riu Palace Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 49 is on the 1st floor and near the pool. Loved our room!”
Nco_nj, 22 Apr 2017 | Read review
“Lots of walking!!”
aslavinski, 20 Apr 2017 | Read review
“Best rooms face into the courtyard and closest to the beach and higher floor.”
WestGang, 20 Apr 2017 | Read review
“Courtyard room lovely but if you go to bed early don't pick it as the noise from the shows travels and doesn't finish till 11.30ish”
CA372, 18 Apr 2017 | Read review
“we are not the rooms that much with all the outdoors activities beckoning.”
j0e_75, 16 Apr 2017 | Read review
5 of 5