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Aqualuna Boutique Hotel by Xperience Hotels

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Aqualuna Boutique Hotel by Xperience Hotels
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353 Reviews from our TripAdvisor Community

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Showing 172: English reviews
2 reviews
Reviewed 24 May 2016

We arrived at Aqualuna by bicycle taxi and were dropped off right at the door step and were welcomed with a smile. A surprise to find an open tranquil garden to keep you cool while it's sweatingly humid outside. Friendly staff ensured our stay was comfortable and our room was kept stunning at all times. Perfectly situated near central and... More 

Thank Graeme B
London, United Kingdom
2 reviews
Reviewed 14 April 2016

20 out of 10! My husband and I found Aqualuna last minute due to an unexpected change in our travel plans (we were on honeymoon in Mexico and Cuba). We'd already stayed at other hotels in Mexico, all of which were great and pampered you senseless, but Aqualuna, from the get go, was all about the personal touch and going... More 

Thank Travelnugget123
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2016

First when we got Close to the hotel I was a bit worried. Same block as the club Coco Bongo :-). However, This is a very well built hotel that when you step through the door you come in to a quiet oasis. A very small inner garden where you can sit and relax with a coffe or tea (complimentary)... More 

Thank Kataeng
Bonnyville, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 February 2016

My husband and I booked here as a anniversary getaway for one night from our Cozumel vacation. This hotel is beautiful and gets a 10/10 rating for cleanliness. The wifi is sketchy but I find that everywhere in Mexico. We had a wonderful visit but no hot water!

1 Thank Norine_and_Edgar
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2016 via mobile

Things to consider based on our stay in February 2016: - room 12 is very spacious and has good natural light--2nd floor - shower takes several minutes literally to warm up, water pressure in the morning can be very low--literally dripping - wifi in room 12 so weak as to be unusable - room is reasonably clean and very charming... More 

1 Thank Zachary H
New York City, New York
Level Contributor
3 reviews
Reviewed 19 November 2015

First of all, the front desk staff is friendly and helpful but there were a few issues. Stinky sewage smell every time the toilet is flushed. The free bottled water in the room has no expiration date on the bottle, so I feel safer drinking the filtered water (hot and cold) at the coffee station. Housekeeping has a tendency to... More 

Thank Milky Y
Montreal, Canada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 November 2015

I stayed one week at Aqualuna this month Nov and it was above my expectations. The hotel has not to many rooms which allow the staff to provide us with great treatment along our stay (special thanks to Eduardo at the front desk). The room was spacious, quality wifi and great location, one block from Quinta avenida and 3 from... More 

Thank rc_fernando
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 November 2015 via mobile

I'd say the best aspect of this hotel is the reception staff. They were unfailingly polite, pleasant, helpful. However.... The noise levels! Crikey!!! Just half a block away from the nightclub megaplex Coco Bongo, this hotel and its poor sleepless guests are assaulted by the noisy comings and goings of clubbers until well past 3am. Looking for a quiet, restful... More 

Thank Kristie K
Richmond, Virginia, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 September 2015

Everything was fine, very quiet night for sleeping but restaurants, bars and the beach are all within a few blocks. Staff is very nice and helpful and all speak some English. It is a basic hotel with no parking, restaurant or bar but there are 2 garages across the street, one is $160 for 24 hours and the other is... More 

Thank 2501Mike
Sydney, Australia
1 review
Reviewed 15 August 2015

My daughter and I stayed at the Aqualuna in Playa del Carmen 2weeks ago. The staff are extraordinarily caring, efficient and professional from the wonderful desk to the amazing concierge, Jorge. Nothing was too much trouble at any time. The accommodation was comfortable, clean, pleasant and within easy walk to all centre of action but quiet. Being linked to 4... More 

Review collected in partnership with this hotel

Thank Alison E
XperienceHotels, Director de Relaciones con Clientes at Aqualuna Boutique Hotel by Xperience Hotels, responded to this review

Dear Mrs. Alison, Wow! Thank you so much for your kind comment! We are really happy to read that you enjoyed your stay at Aqualuna Boutique Hotel, It is our pleasure to know that your vacation was wonderful and that you spent a great time with your lovely daughter. Moreover, it is a pleasure for me to learn that I... More 

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  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Laundry Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Aqualuna is a beautiful boutique hotel in the very centre of Playa del Carmen drawing its inspiration from the peculiarity of the architecture of the Greek islands, surrounded by a luxuriant tropical garden typical of the Caribbeans. Strategically located only steps away from the famous 5th avenue, the hotel offers to its guests an intimate yet refined ambiance ideal for relaxation. ... more   less 

Additional Information about Aqualuna Boutique Hotel by Xperience Hotels

Address: Av. 10 Con Calle 14 | Col. Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $1,654 - $1,900 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aqualuna Boutique Hotel by Xperience Hotels 3*
Number of rooms: 12
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Also Known As:
Aqualuna Boutique Hotel By Xperience Playa Del Carmen
Aqualuna Hotel Playa Del Carmen
Aqualuna Boutique Hotel By Xperience Hotels Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#47 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Aqualuna Boutique Hotel by Xperience Hotels staff and other travellers.
9 questions
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Questions? Get answers from Aqualuna Boutique Hotel by Xperience Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room upstairs with a balcony and see the street”
 of 5 bubbles , 24 May 2016 | Read review
“Suites on the higher floors are best and overlook the garden. Also very quiet.”
 of 5 bubbles Travelnugget123, 14 Apr 2016 | Read review
“Choose groundfloor so you can step out into their Little inner garden.”
 of 5 bubbles Kataeng, 4 Mar 2016 | Read review
“Rooms on upper floors have more privacy. There are more problems with mosquitoes on ground floor rooms.”
 of 5 bubbles milkyy2015, 19 Nov 2015 | Read review
“Second level rooms get more natural light”
  • Attention to details
 of 5 bubbles rc_fernando, 13 Nov 2015 | Read review
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