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Traveller (440)
Room & Suite (131)
Dining (28)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years.
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Property amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast Available
Concierge
Multilingual Staff
Non-smoking hotel
Public Wifi
Room features
Air conditioning
Non-smoking rooms
Good to know
HOTEL STYLE
Classic
Quaint
HOTEL CLASS
948Reviews
494Photos
27Q+A
100Room tips
Traveller rating
  • 682
  • 202
  • 40
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  • 11
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Popular mentions
The staff was great, friendly and helpful. The room had a lot of charm. The tile floor, adobe style walls, and the painted sink. Loved the real wood doors. The cooper pipe as a shower curtain rod and chalking around the windows show it is not spit and polish but it has
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Very clean room and a good size. The bed was amazing, better than in our 4 star hotel we stayed at just before. Location excellent and the staff in reception friendly and helpful. Miguel checked us in and showed me the room few days before and he gets 10 star for super service.
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Response from HotelCielo, Owner at Hotel Cielo
Responded 5 days ago
Thank you for the time in writing this wonderful review. We are so pleased you had such a great experience with us. Every review we can learn from since there are so many options for you to choose from in Playa del Carmen. We thank you for choosing us and for writing this for your fellow TripAdvisor members to see. We look forward to seeing you on your next visit!
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We've stayed at Hotel Cielo a number of times, as the staff are outstanding, the beds are comfortable, and it's convenient to everything on 5th Avenue. This is our home away from home when visiting Playa. My wife is particular about beds when we travel, and Hotel Cielo's are
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Response from HotelCielo, Owner at Hotel Cielo
Responded 2 weeks ago
Thank you so much for this wonderful review! Your wife's approval of our beds helps so much to let others know that they can get a good night's sleep. We are honored that you continue to come back and stay with us. There are so many option for accomodations in Playa that this means so much. We want to be your home here in Playa. Thank you for the time to write this review! We look forward to having you back again!
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This is my second stay at this beautiful hotel. I love it here! The staff are always friendly and accommodating. The owner, Steve, and his lovely wife, Alejandra, are eager to make every guests’ stay a pleasant one. I would also recommend the restaurant, Carboncitos, located in
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Response from HotelCielo, Owner at Hotel Cielo
Responded 3 weeks ago
We are so glad that you came back! Thank you for your time in writing this wonderful review for us. It is always good to have repeat customers who make up our loyal family. Your review is very important to other Trip Advisor members who may not know us. Thank you for your lovely words and we hope to see you for your third stay too!
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This is How Comfortable This Magical Place is. You have All the Comforts Of Your Home while being Away . I was greeted by name when I checked in and was escorted to my Beautiful Room where it was like walking into a small Castle. So Magical and the beds are So Very
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Response from HotelCielo, Owner at Hotel Cielo
Responded 3 weeks ago
Wow! We even want to come and stay with us now! This is a beautifully written review and we thank you from our hearts. You poetically put all the details that are necessary in this review for others who have not been to see us to see what we are all about. We are so pleased you had such a great experience with us and thank you for speading the word. We look forward to having you back in your next visit to the Riviera Maya!
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementHotel Cielo
Standard Room
Photo provided by managementHotel Cielo
Standard Room, Hotel Cielo, Playa Del Carmen
View from deck
Our room
haha, rooftop bathroom
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12345627
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
2 votes
Hi! Is parking available on-site?
No, 1/2 block west.
0 votes
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Yes there are tons of places on the beach and even more places along 5th street. The best place to eat in my opinion is at Hotel Cielo.
1 vote
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123456
"Very good value for money."
"The hotel is 1/2 block off the main drag and is very quiet for its location. All rooms for our group were enjoyed immensely."
"The rooms in the back are quiet as they are farther away from the street."
"Back rooms are quietest, balcony rooms are the most spacious. There are water coolers on each floor."
"rooms vary from 1-3 beds per room and some may have a balcony ask before you book"
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12345620
PRICE RANGE
US$82 - US$220 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Santa Barbara
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
18
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