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2017-10-29 2017-10-30
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    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
    Lowest prices for your stay
    2017-10-29 2017-10-30
     5 people are viewing this hotel
    Traveller (399)
    Room & Suite (111)
    Dining (27)
    • Excellent72%
    • Very good22%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Rooftop Terrace
    Private Balcony
    Free Parking
    3.0 Star Hotel
    All hotel details
    Oct 29Oct 30
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (858)
    Traveller rating
    Traveller type
    Time of year

    1 - 5 of 736 reviews

    Reviewed 2 days ago

    A small beautifully restored and maintained property in the heart of Playa del Carmen's 5th avenue. All of the restaurants, bars and Cozumel ferry are within walking distance. The bus from Cancun International Airport drops you off just a couple of blocks from the hotel.More

    Thank Jason L
    Response from HotelCielo, Owner at Hotel CieloResponded yesterday

    Thank you for this wonderful review. We appreciate you thinking of us after your departure and giving us some love here on Trip Advisor. The more information Trip Advisor's members read about us, the more they know us. Thank you for your time to write...More

    Reviewed 3 days ago

    My wife and I stayed at this hotel one night before going to Cozumel. We had some business to attend to in Playa before going to Cozumel. The check in was easy. The manager got our bags to the second floor for us. He, also,...More

    1  Thank Phillip P
    Response from HotelCielo, Owner at Hotel CieloResponded yesterday

    We so appreciate this review you left for us! You mentioned so many important details. We know that your life is busy and we thank you for taking the time to write this for us. Playa del Carmen is a fast growing and changing city...More

    Reviewed 6 days ago

    The hotel is in a great location to enjoy 5th St. on Playa Del Carmen. The room was clean and spacious. The staff was very friendly and always willing to help us. We requested a higher floor and the staff gave us no attitude on...More

    1  Thank Keegan A
    Response from HotelCielo, Owner at Hotel CieloResponded 5 days ago

    Thank you so much for this review. It is a special one because you mentioned how we handled a special request. We try our hardest to easily deliver any requests our clients have. It was also helpful that you spoke about our parking situation. There...More

    Reviewed 1 week ago via mobile

    We had booked this hotel last minute, no disappointments! Clean room, comfortable bed & great breakfast too! Helpful front desk staff helped us book our to Tulum found us the best deal! 😊 We will be return someday!More

    1  Thank Km28osbRt
    Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

    We are so pleased that your last minute decision was with us! Thank you for taking the time to write this review for us. There are so many options here in Playa del Carmen that each review is an opportunity for your Trip Advisor peers...More

    Reviewed 30 August 2017

    We were looking for a reasonably price hotel for our wedding guests that was accessible to the beach and to the Playa del Carmen nightlife. I scouted out several small hotel/motels and nothing was as clean and well apointed as this place. Hotel Cielo came...More

    1  Thank Joe F
    Response from HotelCielo, Owner at Hotel CieloResponded 31 August 2017

    Thank you! This is such a great review! Thank you for trusting us with your wedding guests! We are honored that you stayed with us for your honeymoon! We appreciate the time you took to write this and describe us to your Trip Advisor peers....More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$76 - US$328 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #37 Romantic Hotel in Playa del Carmen
    • #39 Family Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, HostelWorld, Travelocity, TripOnline SA, Orbitz, Hotwire, Cheap Tickets, Cancelon and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
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    Traveller (399)
    Room & Suite (111)
    Dining (27)
    Pool & Beach (14)
    Hotel & Grounds (288)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
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    256 reviews
    .08 km away
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    300 reviews
    .10 km away
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    .25 km away
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    .16 km away
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Veronika G
    16 August 2017|
    AnswerShow all 3 answers
    Response from HotelCielo | Property representative |
    Hola! There are several parking lot options in surrounding blocks that are safe. They are a very short distance from us.
    Room Tips
    "I've stayed in rooms on both the second and third floors and never had any problems with noise."
    Read review
    "For less street noise book an interior room."
    Read review
    "Balcony rooms have a view of the ocean."
    Read review
    "Has no elevator so ask for a lower floor for elderly couple or if you have trouble walking up steps"
    Read review
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