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    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
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    2017-08-06 2017-08-07
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    Traveller (389)
    Room & Suite (108)
    Dining (27)
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    Overview
    • Excellent72%
    • Very good22%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Family Rooms
    Bar/Lounge
    Concierge
    Banquet Room
    Rooftop Terrace
    Private Balcony
    3.0 Star Hotel
    All hotel details
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    La Pasion Hotel Boutique by Bunik
    1,224 reviews
    #16 of 209 hotels in Playa del Carmen
     
    The Palm at Playa
    1,432 reviews
    #24 of 209 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,699 reviews
    #27 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,907 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (842)
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    1 - 5 of 723 reviews

    Reviewed yesterday via mobile

    This is a great hotel, perfect location, just a few steps from a great beach and 5th ave. The room was very comfortable and clean. The restaurant Carboncitos is great. The food and service was outstanding! I met the owners Steven and a lady that...More

    Thank Scott W
    Reviewed 1 week ago

    I am a vet student at UC Davis and Hotel Cielo was our host hotel during a summer course called MARVET. I have never been one for big all inclusive resorts and so Hotel Cielo was just my style. It is an absolutely beautiful building,...More

    Thank Trish M
    Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

    We are so glad that your experience with us was so wonderful. You mentioned all we try to do to give you an experience more customized than an all inclusive. We really appreciate all of teh detail you spoke about and we really thank you...More

    Reviewed 1 week ago

    What a wonderful little gem of a hotel! The staff is what makes this place the best! The rooms are very clean, and the restaurant at the hotel (Carboncitos) is one of the best in town. The rooftop terrace was one of our favorite places...More

    Thank msneufeld
    Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

    Thank you for this powerful review! You really mentioned all of the details and even gave us kudos for helping you out. Well, of course, we will, you are family. It means so much to us that you chose us out of all the choices...More

    Reviewed 3 weeks ago via mobile

    Excellent location, with a great restaurant, so affordable and secure. Great experience, so clean and very helpful to complete our vacations. By The way at the top they have a terrace with such an amazing view. Adrian S.More

    Thank Adrian B
    Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

    Thank you so much for this review that is to the point and simple. We appreciate that you took the time to let your Tripadvisor peers know what we are all about. We are happy to hear that this was a great expereince for you...More

    Reviewed 4 weeks ago

    We stayed in Hotel Cielo for 5 days in May in King Bed with Balcony. Before arrival we were in constant touch with Stephen (Owner) who was very prompt with all requests and acknowledgements which reassured us of good management. The Hotel itself is situated...More

    Thank Vic K
    Response from HotelCielo, Owner at Hotel CieloResponded 4 weeks ago

    This is a wonderfully thought out and detailed review that we appreciate so much. You covered all the concerns a traveler might have when staying here in Mexico. We know you have many options here in Playa del Carmen and we appreciate you taking the...More

    La Pasion Hotel Boutique by Bunik
    1,224 reviews
    #16 of 209 hotels in Playa del Carmen
     
    The Palm at Playa
    1,432 reviews
    #24 of 209 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,699 reviews
    #27 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,907 reviews
    #11 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$82 - US$335 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #37 Romantic Hotel in Playa del Carmen
    • #39 Family Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, HostelWorld, Travelocity, TripOnline SA, Cheap Tickets, Cancelon, Hotwire and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (389)
    Room & Suite (108)
    Dining (27)
    Pool & Beach (14)
    Hotel & Grounds (281)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
    Nearby
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    Nearby Restaurants
    Falafel Nessya
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    Carboncitos
    2,375 reviews
    .01 km away
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Lisa A
    11 July 2017|
    AnswerShow all 2 answers
    Response from HotelCielo | Property representative |
    Hi there! There are quite a few around. Xcaret is just down teh road as Vic mentioned. There is also Xel Ha which is closer to Tulum. You will have your choice when you are down here. We look forward to seeing you!
    0
    Votes
    Olivefamily09
    1 July 2017|
    AnswerShow all 3 answers
    Response from HotelCielo | Property representative |
    Hi there! Yes, our hotel is kid friendly. We have families stay with us all the time. There is lots to do with Parque Fundadores just south of us and we are just meters away from the the 5th like Vic K said (thank you... More
    0
    Votes
    dones1946
    21 May 2017|
    AnswerShow all 2 answers
    Response from HotelCielo | Property representative |
    Well that is unusual. We have always had hot water. I am quite sure during your stay it was a maintenance issue. As for the water pressure we are a green building with water saving shower heads, we have never had complaints... More
    0
    Votes
    Room Tips
    "Some rooms have balconies while others dont so if you want one ask for it. Also the roof of this place is a..."
    Read review
    "Room 11 is probably the best in the hotel"
    Read review
    "Balcony rooms get plenty of light."
    Read review
    "Since we are light sleeprs we chose a room toward the back of the hotel. It was Perfect! cold, dark and..."
    Read review
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