We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Traveller (437)
Room & Suite (131)
Dining (28)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years.
Read more
Property amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast Available
Concierge
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Room features
Air Conditioning
Non-Smoking Rooms
Good to know
HOTEL STYLE
Classic
Quaint
HOTEL CLASS
938Reviews
491Photos
27Q+A
100Room tips
Traveller rating
  • 672
  • 201
  • 40
  • 14
  • 11
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
A fantastic hotel with very unique rooms I’ve stayed there as both a single and a couple actually on my honeymoon. There are several styles of rooms to choose from each with different types of colors and views. The front desk is very efficient and helpful most speak English as
Read more
Response from HotelCielo, Owner at Hotel Cielo
Responded 3 days ago
Haha! Thank you for this great review! We are always honored to have people come and stay with us multiple times. The ultimate compiment is when you choose us for you honeymoon! Thank you for you time in writing this for us. All reviews are very important to allow other TripAdvisor members to get to know us! We hope we see you again soon!
Read more
I highly recommend this hotel. I found this hotel because the owner chose to donate a 4 night stay to my son's public school as an auction item to raise money for needed programs. I won the bid and the owner and staff were incredibly accommodating with all my needs. I also love
Read more
Response from HotelCielo, Owner at Hotel Cielo
Responded 1 week ago
What a great stroke of luck that you won the auction and we got to meet you. Thank you for taking the time to write this review for us. We appreciate that you wrote this for us to share your experience with your TripAdvisor peers. We hope we will be seeing you again in the future!
Read more
All you could every want in a hotel in Mexico this one has it! Beautiful, Quaint Architecture as well as my Gorgeous, spotless room with a charming Mexican flair. Breathtaking views of the ocean from their roof top bar, excellent food and drinks from their outdoor Carboncitos
Read more
Response from HotelCielo, Owner at Hotel Cielo
Responded 2 weeks ago
Thank you for the time in writing this amazing review. We are so pleased you had such a great experience with us. Every review we can learn from since there are so many options for you to choose from in Playa del Carmen. We thank you for choosing us and for writing this for your fellow TripAdvisor members to see. We know it takes time out of your busy schedule and we appreciate you taking the time to give us such a raving review! Thank you!
Read more
Hotel Cielo represents the culture in Playa del Carmen. The rooms are each unique with no 2 rooms alike. Staff is fabulous, very attentive to your needs. The hotel sits on a side road to the main shopping area in town. It has it's own restaurant downstairs, "Carboncitos"
Read more
Response from HotelCielo, Owner at Hotel Cielo
Responded Nov. 30, 2018
Thank you so much for this fantastic review! You mentioned all of the details we are proud of. We want you to feel like you are in Mexico when you are in Mexico.We appreciate you mentioning our gem, Carboncitos, too! We are glad that the staff left a lasting impression on you. We love that you ate most of your meals with us! We sure hope to see you on your next visit and thank you for the time you took to write this review!
Read more
This hotel is a really great find in Playa. It's located in a really great spot close to the beach, clubs, restaurants, shopping, and pretty much anything else you would need. The rooms are well appointed and authentically decorated. The restaurant at the hotel is easily one
Read more
Response from HotelCielo, Owner at Hotel Cielo
Responded Nov. 8, 2018
Thank you so much for these honored words! Every review is very important to us. We are so glad you enjoyed your stay with us and that you too the time to share it! We hope to see you again soon in the future!!
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementHotel Cielo
Standard Room
Photo provided by managementHotel Cielo
Standard Room, Hotel Cielo, Playa Del Carmen
View from deck
Our room
haha, rooftop bathroom
PreviousNext
12345627
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
1 vote
Hi! Is parking available on-site?
No, 1/2 block west.
0 votes
Show all answers
Yes there are tons of places on the beach and even more places along 5th street. The best place to eat in my opinion is at Hotel Cielo.
1 vote
Show all answers
PreviousNext
123456
"rooms vary from 1-3 beds per room and some may have a balcony ask before you book"
"is perfect distance for the beach and the transportation center"
"Depending on your needs the backside was perfect for me as I was there on business I needed a quiet place to work a bit as well!"
"Best views from a balcony room.."
"Book a room with a balcony overlooking the street for added charm."
PreviousNext
12345620
PRICE RANGE
US$98 - US$220 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Santa Barbara
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
18
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing