We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
2018-02-05 2018-02-06
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
    Save
    Lowest prices for your stay
    2018-02-05 2018-02-06
    Are these your travel dates?
    TripAdvisor uses this information to find you the lowest prices for your stay.
     23 people are viewing this hotel
    US$137
    US$114
    SAVE US$23
    US$137
    US$114
    Traveller (405)
    Room & Suite (111)
    Dining (27)
    Overview
    • Excellent72%
    • Very good22%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Family Rooms
    Bar/Lounge
    Concierge
    Rooftop Terrace
    Private Balcony
    3.0 Star Hotel
    All hotel details
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Rooms
    Feb 5Feb 6
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$114.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "60ee18b645bd42d8bb799353fbbb4c6c", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":636215,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[79518346],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":2,"year":2018},"checkout":{"day":6,"month":2,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":114,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"60ee18b645bd42d8bb799353fbbb4c6c","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":137,"lowestMetaPrice":114,"additionalPartner":false,"highestMetaPriceDisplay":137,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":137,"lowestMetaPrice":114,"highestMetaPriceDisplay":137,"hotelName":"Hotel Cielo","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjYwZWUxOGI2NDViZDQyZDhiYjc5OTM1M2ZiYmI0YzZjIiwiQUlLIjoiZDlkNGI0Mjc2Yzg0NGQzNzhhOWIxNTQ0YWE2ODc5NmUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "05/02/2018", "checkOut": "06/02/2018", "lowestPrice": "US$114", "hasDates": true, "hacComplete": true, "contentIdMappings": {"79518346":"CheapTicketsEWS","65749244":"Hotwire","78951000":"OrbitzEWS","37941566":"Expedia","109231420":"HotelsCom2IB","54266435":"TravelocityEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a ReviewReviews (877)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 754 reviews

    Reviewed yesterday via mobile

    My daughter and I were trying to take a beach break on a budget. Reading the reviews and emailing the owner, I felt good about the smaller place with a good price. I was under the impression the room was off the beach but had...More

    1  Thank R8619UBlisag
    Reviewed 2 weeks ago

    It was our first time staying at Cielo this past holiday season. The entire experience was perfect. Clean rooms, comfortable, spacious, talk about bang for your buck! The staff is beyond hospitable, and went above and beyond to accomodate our every need. Also, the fact...More

    5  Thank Elan K
    Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

    Thank you for your kind words! We appreciate that you not only chose us but that you took the time to write this for us. With so many new places opening up here, it is important for people to know about us. We are glad...More

    Reviewed 2 weeks ago via mobile

    Hi I stayed for my first time at Hotel Cielo just off 5th Avenue. As a solo traveller I prefer to stay right on 5th Avenue to be right in the heart and soul of Playa Del Carmen. I have stayed on 5th Avenue about...More

    3  Thank Dean N
    Response from HotelCielo, Owner at Hotel CieloResponded 1 week ago

    We truly appreciate the time and dedication you took to write this review. This review is special because it was so detailed. It is important for people to know that when traveling alone, the can feel safe here with us. You touched on many points...More

    Reviewed 3 weeks ago

    Really nice staff, clean rooms and bathrooms. It is right near the beach, but without any parking. With recommendations from the staff, though, we were able to find affordable parking nearby. This area of Playa del Carmen is very touristy, but if you are looking...More

    2  Thank matwhoo
    Response from HotelCielo, Owner at Hotel CieloResponded 2 weeks ago

    Thank you for the time and courtesy of writing this review for us. There are many options of hotels here in Playa del Carmen so each review is very important for us. We truly are happy that you were able to stay with us and...More

    Reviewed 3 weeks ago via mobile

    Great location, 1 min walk to the beach, rooms were clean, staff could not be any nicer!! It was our daughters bday and we asked at the front desk for a place to buy a b-day cake. Not only did they recommend a place but...More

    2  Thank Pattycake1981
    Response from HotelCielo, Owner at Hotel CieloResponded 3 weeks ago

    Thank you for the time in writing this review. We are so pleased you had such a great experience with us and for your daughter's birthday! Every review we can learn from since there are so many options for you to choose from in Playa...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$109 - US$211 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #37 Romantic Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Agoda, Travelocity, HostelWorld, Orbitz, TripOnline SA, HotelQuickly and Cancelon so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (405)
    Room & Suite (111)
    Dining (27)
    Pool & Beach (14)
    Hotel & Grounds (294)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
    Nearby
    Nearby HotelsSee all 216 hotels in Playa del Carmen
    Olive Hotel & Boutique
    10 reviews
    .07 km away
    Hotel All Riviera
    280 reviews
    .08 km away
    Xtudio Comfort Hotel by Xperience Hotels
    268 reviews
    .08 km away
    Hotel Posada Sian Ka'an
    306 reviews
    .10 km away
    Nearby Restaurants
    La Casa del Agua
    1,384 reviews
    .11 km away
    Carboncitos
    2,490 reviews
    .01 km away
    Mr. Dog Del Caribe
    651 reviews
    .13 km away
    Falafel Nessya
    519 reviews
    .14 km away
    Nearby Attractions
    INTI Beach
    73 reviews
    .13 km away
    Gaston Charo Art Gallery
    42 reviews
    .17 km away
    Aloha Paddle Club
    130 reviews
    .17 km away
    Playa Scuba Dive Center
    818 reviews
    .19 km away
    Ask a question
    Questions & Answers
    Matt B
    9 October 2017|
    AnswerShow all 3 answers
    Response from signco1 | Reviewed this property |
    Yes there are tons of places on the beach and even more places along 5th street. The best place to eat in my opinion is at Hotel Cielo.
    1
    Vote
    Room Tips
    "steps to the ocean, amazing restaurant, clean, great AC, safe and secure, phenomenal hospitality"
    Read review
    "We had a standard room and it was excellent"
    Read review
    "If you are sensitive to noise, maybe ask for a room in the back cause Playa del Carmen can get lively at..."
    Read review
    "Room 22 is interesting and has lots of windows. We loved it. The bed was not king size if that is important..."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing