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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years.
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Property amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Concierge
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Breakfast Available
Room features
Non-Smoking Rooms
Air Conditioning
Good to know
HOTEL STYLE
Classic
Quaint
HOTEL CLASS
Reviews & more
935Reviews
492Photos
27Q+A
100Room tips
Traveller rating
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Show reviews that mention
Hotel Cielo represents the culture in Playa del Carmen. The rooms are each unique with no 2 rooms alike. Staff is fabulous, very attentive to your needs. The hotel sits on a side road to the main shopping area in town. It has it's own restaurant downstairs, "Carboncitos" whic
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Response from HotelCielo, Owner at Hotel Cielo
Responded 2 weeks ago
Thank you so much for this fantastic review! You mentioned all of the details we are proud of. We want you to feel like you are in Mexico when you are in Mexico.We appreciate you mentioning our gem, Carboncitos, too! We are glad that the staff left a lasting impression on you. We love that you ate most of your meals with us! We sure hope to see you on your next visit and thank you for the time you took to write this review!
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This hotel is a really great find in Playa. It's located in a really great spot close to the beach, clubs, restaurants, shopping, and pretty much anything else you would need. The rooms are well appointed and authentically decorated. The restaurant at the hotel is easily one o
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Response from HotelCielo, Owner at Hotel Cielo
Responded Nov. 8, 2018
Thank you so much for these honored words! Every review is very important to us. We are so glad you enjoyed your stay with us and that you too the time to share it! We hope to see you again soon in the future!!
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Nice boutique hotel, steps from quinta

avenida and ADO bus station, Whit a good Mexican restaurant next to it, great costumer service, really clean, but the room was kind of dark, and really noise A/C.
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Response from HotelCielo, Owner at Hotel Cielo
Responded Oct. 3, 2018
Thank you for the time to write this review for us on Trip Advisor. We appreciate that you chose us and that you took the time to write us. All reviews give us feedback to better our service and installations. We hope to see you again soon!
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+1
So, what can I say. WE LOVE THIS HOTEL!!!!
There are some places you travel to that just make you feel at home (but with much better food).

Hotel Cielo strives to do just that.

With their in house resturaunt Carboncitos menu constantly raising the bar on themselves, this is t
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Response from HotelCielo, Owner at Hotel Cielo
Responded Sep. 26, 2018
We know well that you are an experct on both Carboncitos and Hotel Cielo which is why we want to show you our gratitutde for writing such a spectacular review. It is an honor to have you guy come back as often as you do. It is our goal to have our customers as loyal as you are. Thank you for the time to write this and we know we will see you again soon!
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Locally owned and operated! Owners are kind people who even helped us figure out the best ways to do things once we were there. Their employees are helpful and welcoming as well.

Request a room with a balcony or enjoy sunsets on the roof top! The vibrant life of Playa Del Carme
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Response from HotelCielo, Owner at Hotel Cielo
Responded Sep. 17, 2018
Another great review! You described many parts of us that people don't think of in a small boutiue hotel. For this, we thank you! We know not everyone wants to be on the beach all day long and we give the option to enjoy the rooftop which is still outside and with a great view! Thank you for mentioning our Carboncitos too! You are right no one should miss a meal there! Thank you so much for the time you took to write this!
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Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementHotel Cielo
Standard Room
Photo provided by managementHotel Cielo
Standard Room, Hotel Cielo, Playa Del Carmen
View from deck
Our room
haha, rooftop bathroom
Previous
Hi, I will be arriving late at night on the ADO from Cancun Airport. Is this walking distance from the ADO bus stop? Would it be safe to walk from the bus station to the hotel at approximately midnight?
So sorry for the delayed answer. Tes it is safe , we are just 2 blocks away
1 vote
Hi! Is parking available on-site?
No, 1/2 block west.
0 votes
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My daughter and I are Atlanta RNs and need a break ! Do you have an awesome room with a view room for us 18-22? The price is more right for us than the beachfront properties - What would be the total including tax price for those 4 nights ? Thanks Lisa Green, RN
Not a question, this is more of a statement. In all my years of travelling I have never had such great service and quick replies/help with questions. The staff at this hotel is absolutely incredible. I think sometimes it takes a bit for the questions on TripAdvisor to reach the hotel. When I've contacted them direct with any question I always get a reply within an hour, sometimes a matter of minutes. I really feel like this is a testament of a well run business. Staff are very involved and honestly the most helpful service I have ever encountered. Just wow, very impressed.
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0 votes
Hello! What's a couple good beach bars close to the hotel? I see Wah Wah's and la Terera (or however you spell it, lol) are fairly close. Able to easily get a spot at the beach form these two establishments? Thanks in advance!
Yes there are tons of places on the beach and even more places along 5th street. The best place to eat in my opinion is at Hotel Cielo.
1 vote
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Previous
"rooms vary from 1-3 beds per room and some may have a balcony ask before you book"
"is perfect distance for the beach and the transportation center"
"Depending on your needs the backside was perfect for me as I was there on business I needed a quiet place to work a bit as well!"
"Best views from a balcony room.."
"Book a room with a balcony overlooking the street for added charm."
Previous
PRICE RANGE
US$77 - US$291 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Santa Barbara
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
18
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