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Traveller (427)
Room & Suite (135)
Dining (28)
Overview
  • Excellent73%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
3 Star Hotel
All hotel details
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Reviews (913)
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775 results
Traveller rating
560
164
34
10
7
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560
164
34
10
7
Show reviews that mention
All reviewsrestaurant downstairsrestaurant carboncitoschose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmperfect locationstreet noiserooftop barhot waterrestaurants and shopsbeach towelsfifth avenueceiling fanminute walk to the beach
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1 - 5 of 775 reviews
Reviewed today via mobile

I have stayed at Hotel Cielo many times since 2008. An authentic Mexican hotel that is just a short walk to the beach and all the shops on 5th Avenue. The hotel staff are incredibly awesome, super friendly and helpful. The rooms are spotlessly clean...More

Thank judys862018
Reviewed 4 weeks ago

I found this hotel and love it centrally located near %5th Ave and 1 block from the beach. Charming and tastefully decorated.. I loved room with the balcony and partial ocean view.. ideal for quite evening. Restaurant downstairs and ideal location in Playa del Carmen..More

Thank Irma P
Response from HotelCielo, Owner at Hotel CieloResponded 4 weeks ago

Thank you for your recommendation of the balcony room. Your review means so much to us for the time you took to write it, as well as, the thoughtful details. We are very happy that you found us on your stay in Playa del Carmen....More

Reviewed May 31, 2018 via mobile

What a wonderful hotel!! Loved our room. Visit the rooftop with a nice beverage and enjoy the view. The bartender made us wonderful drinks which we took to the roof. Carbonitos cannot be topped for breakfast or evening meal. The waiters are friendly and prices...More

Thank Tammy E
Response from HotelCielo, Owner at Hotel CieloResponded June 1, 2018

What a beautiful review from you. Thank you so much. We are thrilled you got to enjoy the rooftop. It is our secret hiding place. Thank you for mentioning Carboncitos and we are happy you got to enjoy the different meals there, not just breakfast....More

Reviewed May 30, 2018 via mobile

Everything about Hotel Cielo ticks the boxes. Great staff, clean functional cozy rooms, and a fantastic location (50 m off Playa del Carmen’s ‘Quinta Avenida’). A special thanks to ‘Alex’ who goes out of her way to share her passion, that people love/enjoy their stay...More

Thank GarryVDay
Response from HotelCielo, Owner at Hotel CieloResponded June 1, 2018

Thank you so much! we love that we fulfilled your expectations. We so appreciate that you write this review for us. Without the reviews, many people would not know about us. We very much look forward to having you on your future trips to Playa...More

Reviewed May 28, 2018

We enjoyed our stay at the Hotel Cielo! The location was conveniently located to the main activity yet far enough away for a serene and quiet stay. The restaurant was so good that and we ended up having several meals there! The staff were helpful...More

Thank Pepkin
Response from HotelCielo, Owner at Hotel CieloResponded May 30, 2018

Thank you so much for sharing your experience with us here with your Trip Advisor peers. We are honored that you chose us and that you took the time to write this for us. This feedback helps us to know that we are succeeding with...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$73 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$73 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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Traveller (427)
Room & Suite (135)
Dining (28)
Pool & Beach (14)
Family and Play Areas (4)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Jordan M
February 13, 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Matt B
October 15, 2017|
Answer
Response from HotelCielo | Property representative |
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0
Votes
Room Tips
"Best views from a balcony room.."
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"Book a room with a balcony overlooking the street for added charm."
Read review
"Rooms on the upper floor away from the street and stairs are the most quiet. We slept very well in room 24."
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"I guess a room not facing the Main Street would be better."
Read review
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