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    Hotel Cielo

    4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico
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    2017-08-06 2017-08-07
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    Traveller (389)
    Room & Suite (108)
    Dining (27)
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    Overview
    • Excellent72%
    • Very good22%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Family Rooms
    Bar/Lounge
    Concierge
    Banquet Room
    Laundry Service
    Rooftop Terrace
    Private Balcony
    3.0 Star Hotel
    All hotel details
    La Pasion Hotel Boutique by Bunik
    1,222 reviews
    #16 of 209 hotels in Playa del Carmen
     
    The Palm at Playa
    1,431 reviews
    #25 of 209 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,695 reviews
    #27 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,901 reviews
    #11 of 209 hotels in Playa del Carmen
     
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    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (841)
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    There are newer reviews for Hotel Cielo
    See the most recent reviews

    441 - 445 of 722 reviews

    Reviewed 22 October 2011

    We had a really nice time. The room was good, not expensive and clean. The staff and owner were welcoming and very helpful.More

    4  Thank Einavllll
    Response from HotelCielo, Owner at Hotel CieloResponded 25 October 2011

    Thank you Einvllll for your review. And thank you for noticing our staff, they are lovely, they have been working diligently to achieve great service & genuinely care about creating a great vacation experience for our guests. We are delighted that you enjoyed your stay...More

    Reviewed 20 October 2011

    From the moment I walked in to Hotel Cielo I knew I had made the right choice. The staff was great, very warm and friendly. The rooms was great and the food amazing. Everyday was better than the last and the only negative I have...More

    4  Thank EddieMD
    Response from HotelCielo, Owner at Hotel CieloResponded 25 October 2011

    EddieMD, thank you for taking the time to write your review. We Love your title & we are very pleased that you enjoyed your stay with us at Hotel Cielo. We really appreciate the recommendation & we hope next you can stay a little longer....More

    Reviewed 19 October 2011

    Loved Hotel Cielo ! Theyhad a promo when I booked online so our fourth night was free and then we had an upgrade on our room when we checked in - we had a balcony and partial view of the beach .The room was clean...More

    4  Thank alexie810
    Response from HotelCielo, Owner at Hotel CieloResponded 25 October 2011

    Thank you alexie810 for your review. It was a pleasure to have met you & I am glad you were able to take advantage of our special promotion, the every fourth night free is one of our hottest specials during low season. Miguel sends his...More

    Reviewed 11 October 2011

    My wife and I wanted a short stay in Playa del Carmen after a week of relaxing on the beaches down the coast in Akumal. We returned to Hotel Cielo for our second stay there in 18 months. We like the small boutique atmosphere of...More

    3  Thank Markp779
    Response from HotelCielo, Owner at Hotel CieloResponded 18 October 2011

    Thank you Markp779 for your review. We really appreciate that you choose to return to Hotel Cielo, it makes us feel good, because its then that we know we are doing something right. The friendly person at reception was either Miguel or Obed, both are...More

    Reviewed 11 October 2011

    What can I say, a great time and vacation to Hotel Cielo. The location and friendly staff are a true pleasure and simply made my stay wonderful. The combination of value and shear beauty of the area combined with the local flavor is not to...More

    3  Thank Larry C
    Response from HotelCielo, Owner at Hotel CieloResponded 12 October 2011

    Thank you Larry C for taking the time to write your review, we really appreciate the kind words. We are very pleased that you had a wonderful experience with us at Hotel Cielo. And you are right.......the local flavor shouldn't be missed, Playa has so...More

    La Pasion Hotel Boutique by Bunik
    1,222 reviews
    #16 of 209 hotels in Playa del Carmen
     
    The Palm at Playa
    1,431 reviews
    #25 of 209 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,695 reviews
    #27 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,901 reviews
    #11 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Concierge
    • Multilingual Staff
    • Laundry Service
    • Banquet Room
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$44 - US$333 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #37 Romantic Hotel in Playa del Carmen
    • #39 Family Hotel in Playa del Carmen
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 18
    • Reservation Options
    • TripAdvisor is proud to partner with HostelWorld, Hotels.com, Booking.com, Expedia, Orbitz, TripOnline SA, Travelocity, Cheap Tickets, Cancelon, Hotwire and HotelQuickly so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (389)
    Room & Suite (108)
    Dining (27)
    Pool & Beach (14)
    Hotel & Grounds (281)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Family and Play Areas (2)
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    Ask a question
    Questions & Answers
    Lisa A
    11 July 2017|
    AnswerShow all 2 answers
    Response from HotelCielo | Property representative |
    Hi there! There are quite a few around. Xcaret is just down teh road as Vic mentioned. There is also Xel Ha which is closer to Tulum. You will have your choice when you are down here. We look forward to seeing you!
    0
    Votes
    Olivefamily09
    1 July 2017|
    AnswerShow all 3 answers
    Response from HotelCielo | Property representative |
    Hi there! Yes, our hotel is kid friendly. We have families stay with us all the time. There is lots to do with Parque Fundadores just south of us and we are just meters away from the the 5th like Vic K said (thank you... More
    0
    Votes
    dones1946
    21 May 2017|
    AnswerShow all 2 answers
    Response from HotelCielo | Property representative |
    Well that is unusual. We have always had hot water. I am quite sure during your stay it was a maintenance issue. As for the water pressure we are a green building with water saving shower heads, we have never had complaints... More
    0
    Votes
    Room Tips
    "Some rooms have balconies while others dont so if you want one ask for it. Also the roof of this place is a..."
    Read review
    "Room 11 is probably the best in the hotel"
    Read review
    "Balcony rooms get plenty of light."
    Read review
    "Since we are light sleeprs we chose a room toward the back of the hotel. It was Perfect! cold, dark and..."
    Read review
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