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Hotel Cielo

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775 Reviews from our TripAdvisor Community

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Showing 672: English reviews
Playa del Carmen, Mexico
Reviewed 29 March 2011

I have stayed at Hotel Cielo twice now and both times it has been a pleasure. The staff is competent and eager to please and co-owner Steve from New York is usually around to greet the guests and offer tips on where to go and what to do in the area. The architecture of the hotel has an eclectic Mexican...

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Helpful?
Thank WalterLev
HotelCielo, Owner at Hotel Cielo, responded to this review

Thanks for the review WalterLev... We were happy to be of service to you & glad you chose to stay with us upon your return trip from Belize. We are sad to loose you as a client.....but happy to have you as a new friend. We hope you enjoy your retirement here in Playa de Carmen & please feel free...

New York City, New York
Reviewed 28 March 2011

I was there for 10 days and can't wait to go back! This charming boutique hotel has everything in a very comfort setting - the staff were so friendly, the service was excellent, my room was always very clean with hot water and air-condition.The decor brings out a very authentic Mexico atmosphere, especially the roof top! It has a mix...

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Helpful?
Thank zaoyap
HotelCielo, Owner at Hotel Cielo, responded to this review

Hey Zaoyap, you´re right, We are a Great Deal, please stop by our website & check out our latest promotion....its a good one !!!. And we are so happy you had a wonderful Birthday & enoyed your massage on our roof top garden. Seeya next time Owner/manager SrevenKrisztin

New York City, New York
Reviewed 28 March 2011

My husband and I had an unforgettable time here! We have visited Playa del Carmen on occasion from time to time. We stumbled upon this quaint hotel on one of our usual visits & promised each other our next visit will be at Hotel Cielo. It's location is the place to be right in town! The rooms are cozy &...

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Helpful?
Thank magiclyl
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Magiclyl, I am happy we were able to accommadate you. And we will continue to lure you back with our sincere warmth,charm & service. We want to create that unforgettable experience for you again. Gacias. Owner/manager StevenKrisztin

New York City, New York
Reviewed 25 March 2011

I can't wait to go back! This charming boutique hotel gets everything right - the staff were so friendly, the service was excellent, my room was always very clean and any time I called for assistance they jumped to respond. The decor evokes authentic Mexico - just check out the tiles in the bathroom and the carved wood details. At...

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Helpful?
Thank Catbug71
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you Cat for your appreciation of our service & decor. We will be re decorating the rooms in the near future & with an eclectic Mexican Hacienda style, staying true to the wram feel of Mexico. Please be sure to return & see the the results. Gracias Owner/Manager Steven Krisztin

Reviewed 24 March 2011

I stayed at Cielo from March 7-21 with my boyfriend and we absolutely loved it. We stayed there a few times previously in November when I was there and decided to return for 2 weeks. The room was always very clean, the staff were very friendly and it was in an excellent location! We always had hot water, the air-conditioning...

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Helpful?
Thank Canadianprincess_10
HotelCielo, Owner at Hotel Cielo, responded to this review

Thank you for choosing to stay with Hotel Cielo again. We really appreciate the kind words and we look foward to greeting you with a warm welcome when you return. Mi caasu Casa Owner/Manager Steven Krisztin

michigan
Reviewed 21 March 2011

They are tearing down a building in back of hotel as I write and will be for a while. Working with lights at NIGHT! Back-up beeper going off all the time. Horrible~!!! The hotel is very nice but you can't sleep right now. Construction will be going on for some time. FYI

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3Thank bostonbobby
HotelCielo, Owner at Hotel Cielo, responded to this review

Yes, we at Hotel Cielo do care and we will always go beyond to assure or clients comfort. We have contacted our lawyer and corrected the situation. Unfortunately a few of our back rooms experienced some noise, but the rest of the hotel was un affected. We were unaware of this situation because there had been no complaints, not even...

Marathon, Florida
Reviewed 18 March 2011

We stayed at Hotel Cielo one night in February 2011. Our room was comfortable and clean. The view from the rooftop was amazing! You can have a drink served up there. It’s a good location to the beach and restaurants in Playa del Carmen. Our breakfast was included with the room and served next door at Carboncitos.

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Helpful?
Thank Slipawaycpl
HotelCielo, Owner at Hotel Cielo, responded to this review

Slipawaycpl, thank you for taking the time for writing your review, we really appreciate it. Glad you enjoyed your stay & our roof top garden. We hope you can stay loner on your next journey back. Owner/Manager Steven Krisztin

New York City, New York
Reviewed 16 March 2011

Here are some people that really care. The staff , super friendly & informative. Rooms very quaint & clean and it seems many of the rooms different, pretty cool....peeked in a few others. The hotel (building ) it self was as interesting as the rooms, nicely desgined, roof top was beautiful Asian design, really neat with an amazing view, they...

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Helpful?
Thank jstluvinlife
HotelCielo, Owner at Hotel Cielo, responded to this review

Jstluvinlife, thank you for seeing what we are trying to accomplish, we really do care & we will continue to build on these results. As for the design of the building, I myself fell in love with & its why I am still here, working on my labor of love. Ahhh....the roof top for drinks, I as well have been...

Dallas, Texas
Reviewed 16 March 2011

The staff were very friendly and helpful at all times...and the restaurant food was exceptional... This was a weekend stopover on the way to Belize, and when I first booked my trip is was traveling on my own and meeting friends there, so I had booked a "value" room (ground floor #2)..my wife joined me for the weekend and a...

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Helpful?
Thank PugwashTx
HotelCielo, Owner at Hotel Cielo, responded to this review

Pugwashtx, Thank you for taking the time to write a review. We are glad we were able to enhance your stay with Hotel Cielo & just so you know, we have been changing all full size beds to queens. Again, thank you for staying with Hotel Cielo. Owner/ Manager Steven Krisztin

Roseville, California
Reviewed 13 March 2011

on a recent pass through playa del carmen, my wife, infant son, and i stayed a night at hotel cielo. the hotel was clean. the service was excellent. and above all, the location is unbeatable. the hotel is located a few blocks from the bus station and ferry dock. not to mention, it's a half block from the pedestrian shopping...

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Helpful?
Thank manwanger
HotelCielo, Owner at Hotel Cielo, responded to this review

Well, we love the good reviews. We are happy that we were able to provide you with a great service & value. We hope next time you & your family get to stay a little longer so we can show the local & off the beaten path places. Owner/Manager Steven Krisztin

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $69 per night, balcony rooms with Caribbean views start at $109. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. ... more   less 

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $131 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Reservation Options:
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#26 Business Hotel in Playa del Carmen
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cielo staff and other travellers.
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Questions? Get answers from Hotel Cielo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for room away from street noise as its off the main street which is great location”
 of 5 bubbles ladylainee724, 27 Sep 2016 | Read review
“any room is good”
 of 5 bubbles LuigiEuro, 22 Sep 2016 | Read review
“I like the balcony rooms but they have rooms to accommodate families as well.”
 of 5 bubbles jgm41, 23 Aug 2016 | Read review
“I like my rooms to be "cold" so just be sure that the ac is working well in your room if you are like me. If you want it super quiet then ask for a room away from the hallways because you can sometimes hear other clients as they come home from a night out in certain rooms but everyone goes to bed at a decent time so it wasn't to much of an issue.”
 of 5 bubbles sweetladyjea, 8 Aug 2016 | Read review
“If you are a light sleeper, ask for a room on the south side”
 of 5 bubbles jefwills, 28 Jun 2016 | Read review
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