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Overview
  • Excellent72%
  • Very good22%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Bar/Lounge
Concierge
Rooftop Terrace
3 Star Hotel
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Rooms
Jun. 13Jun. 14
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1 room, 2 adults, 0 children
Standard Room
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Reviews (904)
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34
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7
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555
164
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10
7
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All reviewsrestaurant downstairsrestaurant carboncitoschose hotelthe hotel's restaurantquaint hotelbalcony roomado bus stationmexican charmstreet noiserooftop barhot waterrestaurants and shopsbeach towelslocation was perfectfifth avenueceiling fanminute walk to the beach
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481 - 485 of 770 reviews
Reviewed November 24, 2011

If you're looking for a relaxing, fun, welcoming, entertaining, and authentic place to stay, Hotel Cielo is the place to go. With a friendly staff you can never go wrong. Hotel Cielo is in a perfect loctation between the town and the beach! For many...More

7  Thank Hope R
Response from HotelCielo, Owner at Hotel CieloResponded November 27, 2011

Thank you Hope R for taking the time to write your review. We really appreciate the kind words..... "Home Away from Home".....what more can I say..... I will take some credit but it is our staff that I would like to thank, they do such...More

Reviewed November 17, 2011

wow, a great boutique hotel that just keeps on getting better.This is the third year we have been to to hotel cielo and we absolutely love it.The restaurant has some of the best food in playa,and the drinks are amazing.The staff could not be any...More

3  Thank bobby b
Response from HotelCielo, Owner at Hotel CieloResponded November 20, 2011

Thank you bobbyb for taking the time to write your review. We know there are many hotels to choose from here in Playa, so, I would like to thank you personally for deciding to stay with Hotel Cielo yet again. You really made our day,...More

Reviewed November 17, 2011

Really enjoyed the hotel! Everyone was very welcoming, close to the beach. Great value.More

2  Thank Jason S
Response from HotelCielo, Owner at Hotel CieloResponded November 20, 2011

JasonS Thank you for taking the time to write your review. We very pleased that you thought of Hotel Cielo as a Great Place.....we think so as well. Thank you for commenting on the staff, they always do their best to accommodate or guests &...More

Reviewed November 1, 2011

A very nice, mexican-authentic and cute hotel. Rooms and bathroom are clean, equipped with a TV, basic but with love to details. The staff makes the difference and is really helpful and friendly. We were there during a hurrican and manager and employees were all...More

6  Thank evemariah
Response from HotelCielo, Owner at Hotel CieloResponded November 10, 2011

Thank you Evemariah for Taking the time to write your review. We appreciate the kind words & yes the staff does make the difference, they have come along way & they really enjoy helping create a great vacation experience. They are the reason we are...More

Reviewed October 28, 2011

Beautiful , clean hotel. The owner and employees are kind and welcoming. Two min from the beach!And if that's not enough The hotel has a beach club where u can hang out for free!More

6  Thank Spectorit
Response from HotelCielo, Owner at Hotel CieloResponded November 10, 2011

Thank you Spectorit for your review. We are pleased that you enjoyed your stay with us & that you felt the warmth & charm that we have to offer. We especially appreciate the ,"Highly Recommended " heading, it's a great accomplishment for us. And I...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Hotel Amenities
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$73 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
Details
Price range
US$73 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Romantic Hotel in Playa del Carmen
Room types
Non-Smoking Rooms
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Traveller (419)
Room & Suite (130)
Dining (28)
Pool & Beach (14)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
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Jordan M
February 13, 2018|
Answer
Response from R8619UBlisag | Reviewed this property |
I’m not sure
0
Votes
Matt B
October 15, 2017|
Answer
Response from HotelCielo | Property representative |
Thank you so much for your words! Every opinion of us is important. Thank you for your feedback and we hope to see you again soon!
0
Votes
Room Tips
"Book a room with a balcony overlooking the street for added charm."
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"Rooms on the upper floor away from the street and stairs are the most quiet. We slept very well in room 24."
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"I guess a room not facing the Main Street would be better."
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"balcony rooms have a great feel of being in the action but have more street noise."
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