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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
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8,751 Reviews from our TripAdvisor Community

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Showing 6,378: English reviews
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Reviewed yesterday NEWvia mobile

Just returned from a week at the Blue Bay. Nice and relaxing, great food ! The service was good depending on who it was. When we arrived we went to the front desk , only to be totally ignored, no welcome and no eye contact. I wish I had made I had taken his name, but we were tired and...

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Helpful?
1Thank Tinapiet
Ottawa, Canada
Reviewed 2 days ago NEW

Just got back from a week at BlueBay Grand Esmeralda. I went with a friend for a relaxing girls trip. Food was incredible at both buffets and the a la carte restaurants. Seafood was our favourite and went twice. Valentine's Day was a special and they added a lobster tail. The best ambiance was the French and Italian. The resort...

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4Thank Katie1325
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Katie, Thank you very much for sharing your nice comments. We are happy to read that you enjoyed your trip and you and your party did not mind about small issues. It will be a pleasure to host you and your party again in the near future. Sincerely, Frederic Ceglarski Director Residente

Reviewed 2 days ago NEWvia mobile

Helpful concierge: Carlos & Daniela Great servers & captain Jeramus, Ernesto, Jacobo, Lizbeth Santiago & Gilberto. For an all inclusive, we were pleasantly surprised by the good food. Overall it's a clean place. Fun dinner show, plus entertainment each night. Pool & beach activities were fun to join & watch. Liked that they'd teach salsa / Zumba by the pool...

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2Thank Janet P
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Janet, We would like to thank you for taking the time to share your great comments on Tripadvisor. Be sure that we will share your kudos to all the staff but especially the nominated ones. See you soon, Frederic Ceglarski Director Residente

Huntsville, Canada
Reviewed 2 days ago NEW

Large attractive property. This resort is situated on a very large natural property. Lot of woods and wildlife. Also a lot of walking. Shuttle is available if you want to wait. Our building was about 500 yards to the front lobby and shopping / restaurant locations. Beautiful walk through well landscaped walking trails. The buildings with the hotel rooms are...

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4Thank Tom H
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Tom, Thank you for such a good review. We really appreciate your nice comments. We hope to have the opportunity to host you again soon, Sincerely, Frederic Ceglarski Director Residente

regina
Reviewed 2 days ago NEW

Rooms are clean, bed is comfortable and food is good, everyone is very friendly. Ruperto in the buffet by the beach is wonderful. She waited on us almost every day, always with a smile and always remembered what we liked. Juan at the VIP bar is awesome, we called him Juan Cruise for the little bar shows he would do...

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1Thank hfourRegina
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Regina, On behalf of all the staff of BlueBay Grand Esmeralda we would like to thank you for your nice review. We will share your congratulations with Rupperta and Juan. See you soon. Frederic Ceglarski Director Residente

Reviewed 2 days ago NEW

Everything is as as described. The staff is excellent. the place is clean. The food is varied and tasty. The atmosphere is full of life with many activities during the day and in the evenings. I highly recommend it.

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1Thank raypayette
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Ray, thank you for your nice comments and for recommending us. We are proud to read that you had a blast. See you soon, Frederic Ceglarski Director Residente

Milwaukee, Wisconsin, USA
Reviewed 2 days ago NEW

There are so many wonderful resorts in this area that it isn't difficult to say that we will NOT return to Blue Bay. Please see my reviews of Iberostar Parasio del Mar and RIU Yucatan. Those are the places we will chose for our next visits. We don't look for problems and always decide to have a great time while...

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Thank Sandi1123
St. Thomas
Reviewed 3 days ago NEW

We were at the Blue Bay Grand Esmeralda from Feb. 1 to Feb. 11 2017. This was our first time here and enjoyed it very much. Cleanliness is very important to me and our room as well as the grounds were spotless. There were a few small issues with our room but nothing that ruined our time there. Our bathroom...

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2Thank AnnSt_Thomas
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Ann, On behalf of all the staff of BlueBay grand Esmeralda we would like to thank you for share your nice comments. We are glad to read that you enjoyed your relaxing stay. We are already looking forward to hearing from your next reservation. Sincerely, Frederic Ceglarski Director Residente

Sarnia, Canada
Reviewed 3 days ago NEW

This is a top-notch resort! Antonio Cholion and Juan Ronolo Hernandez Altunar really pampered us when we had breakfast. Also they both helped us with our Spanish which made our vacation extra special. The staff at the Blue Bay Grand Esmeralda went our of their way to take care of us. Everyone has a smile.... no matter what you ask...

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2Thank kathrynevans516
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Kath, Thank you very much for such a great review. We will share your comments we all the staff and especially the nominated. Thank you also for selecting our property for your vacation. We hope to have the opportunity to host you again at BBGE or any BlueBay Hotels. Sincerely, Frederic Ceglarski Director Residente

Reviewed 3 days ago NEWvia mobile

Spent 9 nights/10 days at the blue bay. Feb 12-20 2017 We love this hotel. It is our 5th trip back and we were very happy to see improvements. Pros: The beach area is much larger and not as murky as in last years. To show I am being fair, the grounds staff do spend countless hours removing seaweed off...

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1Thank Shecarvet
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear friends, On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your great comments and for selecting our resort. We are so glad to read that you enjoyed one more time everything that BlueBay Hotels has to offer. It will be a pleasure to serve you again in a near future in our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $203 - $659 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Hotels.com, Travelocity, Evoline ltd and Jetsetter so you can book your BlueBay Grand Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#52 Luxury Hotel in Playa del Carmen
#55 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#78 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
992 questions
Ask a question
Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room #1 close to buffet, beach and pool. Easy to return to and from if you need to.”
 of 5 bubbles Katie1325, 22 Feb 2017 | Read review
“Buildings close to the beach are more convenient.”
 of 5 bubbles TomH342, 22 Feb 2017 | Read review
“Building 5 is close to the pool/beach area.”
 of 5 bubbles Sandi1123, 22 Feb 2017 | Read review
“Ask for a room close to the sea”
 of 5 bubbles kathrynevans516, 21 Feb 2017 | Read review
“Best rooms are buildings 1,2,3 and 4 for location.”
 of 5 bubbles dsboxleiter, 20 Feb 2017 | Read review
5 of 5