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BlueBay Grand Esmeralda

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BlueBay Grand Esmeralda
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8,548 Reviews from our TripAdvisor Community

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Showing 6,245: English reviews
Whitby, Canada
Reviewed yesterday NEWvia mobile

If you're looking for absolute five-star you will be disappointed... if you want an amazing Resort at a great price this is the place. Great.. ever where we went the food was amazing. We talked to so many people who prefer the Italian or the Oriental or the steak but everything was incredible.. if you missed your reservations for one...

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2Thank jagermanonajourney
Ottawa, Canada
Reviewed yesterday NEW

Nice resort with lots of amenities. All of the hotel staff were absolutely fantastic – very welcoming, friendly and helpful. Ruperta in the beach dining room warmly greeted us every morning and lunch time and took care of our needs. Our room was very clean and the towel art was highly inventive!! There is a concierge at each building which...

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1Thank Deborah A
Milton, Canada
Reviewed 2 days ago NEW

We've been here before a couple of years ago, so there were no surprises. Lots of employees running around making sure the place is clean and comfortable, but perhaps a little more serious maintenance should be done in the rooms. Ours had two non-working sinks, a broken chair, a couple of bulbs out and a TV that only worked if...

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1Thank K P
Montreal
Reviewed 2 days ago NEW

We had a great time at this resort. Everything was perfect. The food was great. We tried four "a la carte" restaurants. They were all excellent. We had a preference for the Grill and the Seafood restaurant. We also tried the Italian and the Mexican. Rooms were spacious and clean. Showers were huge !! Staff were courteous. We like beach...

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1Thank MABtech
Toronto
Reviewed 3 days ago NEW

I have reviewed BBGE previously and I didn't think that they could possibly get any better and yet......they have done impossible ,....they IMPROVED !!!!! My parents and sister flew in from Germany and met us there from the 15th of December until the 30th. So one would expect that something, anything, would go wrong during a 2 week period -especially...

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14Thank Elisa08
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Elisa, Thank you very much for your nice and complet review. Yours feedback are really helpful. We will share your comments with the nominated employees. It is great to ensure that your stay has been a perfection. See you soon, Happy 2017 Frederic Ceglarski Director Residente

Fort McMurray, Canada
Reviewed 3 days ago NEW

Thank you so much for treating me and my friend Peter during our stay. It was only 2 days and 2 nights but quite great. Bar tenders and the rest of employees are awesome. Huge shout out to Jorge Brito and Jose Vargas for being so accommodating. Keep up the good work guys! I will definitely recommend this place to...

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1Thank gani0024
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Friends, Thank you so much for your nice comments and for being a repetitive Guest. I will Share your kudos with Brito and Jose. Hope to see you soon again, Sincerely, Frederic Ceglarski Director Residente

Reviewed 4 days ago NEWvia mobile

My idea of a perfect vacation. If you want to have a wonderful breakfast and then sit by the pool or by the shore (20' apart) and do nothing, you will love it. If you want to go to the ruins at Tulum followed by snorkeling, you can do that too. It all depends on what you want. The Mexican...

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1Thank Davenato
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Dave, On behalf of all the staff of BlueBay Grand Esmeralda I would like to thank you for your lovely review and for selecting our resort. We are so glad that you had a terrific and relaxing stay in our resort and we look forward to serving you all again next December. Thank you again for your kind review...

Reviewed 4 days ago NEWvia mobile

Just got back from here today and must say our stay was amazing! We travelled with a party of 10( 5 couples) and no issues. Food and drinks are very good at this hotel and the staff are very friendly anf attentive.

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1Thank KaraChris2017
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear Kara, On behalf of all the staff of BlueBay Grand Esmeralda I would like to thank you for your lovely review and for returning to our resort once again. We are so glad that you and your party had a nice stay in our resort. We hope to serve you again soon, Warm Regards and happy 2017, Frederic Ceglarski...

Reviewed 4 days ago NEWvia mobile

So... I stayed here with my family over the New Year, we booked 4 rooms for 7 nights. We had issues at initial check in, my parents did not get the ocean view room they paid for, instead they were given a garden view room with two queen beds. 3 days of trecking to the Unair-conditioned lobby, they were finally...

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3Thank Janelle M
Fond du Lac, WI
Reviewed 4 days ago NEW

I booked this hotel just 9 days before traveling. Checking was very fast. I had reserved a premium room and am glad I did. Premium rooms are right behind the pool and beach. Other rooms are by the lobby which you need the trolley by the lobby to get to beach. The buffet is the typical so, so buffet. But...

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Thank WIRelaxed
Frederic C, Hotel Manager at BlueBay Grand Esmeralda, responded to this review

Dear friends, Thank you for your visit and your kind review, we definitely would like to have the pleasure to serve you again in the near future. Thank you for your culinary recommendation. See you soon, Best regards. Frederic Ceglarski Director Residente

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more   less 

Additional Information about BlueBay Grand Esmeralda

Address: Carretera Federal Chetumal- Puerto Juarez km 300 | Camino a la Pileta, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $210 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BlueBay Grand Esmeralda 4*
Number of rooms: 979
Reservation Options:
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Also Known As:
Blue Bay Esmeralda
Bluebay Grand Esmeralda Hotel
Blue Bay Grand Esmeralda Riviera Maya
Blue Bay Grand Esmeralda Mayan Riviera
Grand Esmeralda
Blue Bay Grand Esmerelda
Blue Bay Grand Esmeralda Resort
Blue Bay Grand Esmeralda Beach Resort Spa
Blue Bay Esmerelda
BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#49 Luxury Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from BlueBay Grand Esmeralda staff and other travellers.
915 questions
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Montreal, Canada

Hi folks,

I have a trip booked to the bluebaygrand for next month. have been reading the reviews here and an VERY worried. I'm even thinking of canceling my trip altogether due to concerns about the rooms/cleanliness, bathrooms and BUGS therein. I've viewed ALL the photos from TRAVELERS of the foregoing and it's clear this isn't a 5 star resort. Problem is, I already booked/

the NOLITOURS VIP package and might not be able to get a refund. In the meantime, could someone tell me if bugs are in the rooms? WHich rooms are cleanest and newest in the resort?

some photos show the rooms to be nice and clean. however there are some which clearly demonstrate mold, mildew, rusted towel racks in bathrooms, cracked fixtures (sinks/toilets etc) but the most distressing of all were the photos of sewage in the SINK! OMG, and other troublesome pics of guests who were severely bitten up by various creepy crawlies etc. some folks got sick too, another was robbed and another was accosted on the beach.

can someone please let me know where to stay in this resort, ie., which tower, what type of room, (standard deluxe suite etc) and which floor would have the cleanest and newest rooms ???

please HELP, I am really worried about traveling to the Bluebay. BTW, I have no plans to go to the beach and not interested in same (seems to be very dirty anyway).

Bonjour a tous,

Est-ce que quelqu'un(s) peut(vent) repondre a mes ?s concernant les chambres dans le BlueBay? J'ai deja reserve un forfait VIP chez Nolitours Transat et apres avoir lue des mauvaises commentaires sur ce siteweb, Je suis devenue tres inquiete!

Est-ce qu'il y'a une probleme dans les chambres avec des insectes ? plusieurs photos qui demontrent les chambres tres propres, mais il y'en a d'autres qui indiquent des problemes.

mauvaise entretien, salle de bain sale, insectes, ecc.

J'aimerais savoir quelles sont les meilleurs places de rester ici.

Quelle immeuble, quelle etage ??? Est ce qu'il y'a des chambres renovees recemment par exemple?

J'apprecierais vos conseils......bonne soiree

over a year ago
North Chicago, Illinois

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Questions? Get answers from BlueBay Grand Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms at the back of Building 5 have nice views of the mangroves and ocean”
 of 5 bubbles deboraha556, 20 Jan 2017 | Read review
“Quieter facing the jungle.”
 of 5 bubbles 64KP, 19 Jan 2017 | Read review
“Ocean Views in building # 5 are spectacular !!!”
 of 5 bubbles Elisa08, 18 Jan 2017 | Read review
“Building # 1 or number 2 both close to the pools, restaurants, bars and beach.”
 of 5 bubbles gani0024, 18 Jan 2017 | Read review
“Building 4 is great, next I would pick building 5”
  • 4204
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