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The Royal Haciendas All Suites Resort & Spa

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3,046 Reviews from our TripAdvisor Community

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Showing 2,640: English reviews
Wolfeboro
Reviewed 4 days ago NEW

Royal Haciendas was excellent. Room was comfortable (beds were just OK). Service was very good. Beach was lovely and waves were not too big to make swimming a challenge. Buffet was varied and good overall. Los Murales restaurant was excellent. Staff very friendly. Quiet resort that could use a little more in entertainment options.

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Helpful?
Thank richardjK8262CP
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Richard, Thanks so much for taking the time to give us a review of your stay. We always take special care when preparing our food and beverage items and our restaurants are certified by Mexican Ministry of Tourism. However, the best certification we can achieve is our guests satisfaction. We're excited to read your review and learning we've achieved...

Evanston
Reviewed 4 days ago NEW

The staff was so kind and friendly. Made you feel at home from the moment you arrive! I think I will pack less next time because everything was on site. The Market carried most Toiletries and snacks. The Refine package was amazing. The kids could order throughout the day and not have to carry money. Would highly recommend staying here....

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Helpful?
Thank hollybK2141TO
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Holly, Thank you for writing a review of your stay with us. We're happy to hear that you were able to enjoy yourselves around the resort and that the staff made you feel right at home. You couldn't give us any higher compliment than a return stay, and we would love to host you again in the future. Warm...

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 4 days ago NEW

Family vacationed here over Thanksgiving. Nice private "compound" away from the craziness of downtown Playa del Carmen, but only a quick cab ride away ($8) if you want to partake. Staff is very attentive. We did the all-inclusive option and enjoy the food on the beach, in the restaurants and for room service. Hotel was full, but the outside beach...

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Helpful?
Thank Lisa B
London, United Kingdom
Reviewed 4 days ago NEW

Our stay was wonderful, the facilities were fab and the staff are lovely. The food was good, and cocktails also great - would recommend the Banana Monkey. The pool and beach was great, with staff coming to you to take your order and deliver your request so you don't need to move. Kayaking included and was very fun - the...

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Helpful?
Thank Krystal B
Reviewed 5 days ago NEW

My wife and her good friend are Royal owners here and we have been coming here since opening 10 years ago. We have watched the property grow; not only in size but in the absolute beauty of their grounds! Their "business model" has had to change to include AI operations as well as having villa owners; a sign of the...

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Helpful?
Thank Jim T
nicole83r
Reviewed 5 days ago NEW

Beautiful property, though small. Food was eh....not good by any means but not horrible. Certainly lacking healthy options...I have never been to a resort with so little fruit available. The main problem with this place is that the front desk staff is horrible. I felt like it was their first day running this hotel...asking for a room upgrade was the...

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Helpful?
Thank Nicole R
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Nicole, Thanks so much for taking the time to review your stay at The Royal Haciendas. We sincerely apologize that your stay didn't meet your expectations. We receive so many positive reviews about the cleanliness of our villas and about our staff's service so we are disappointed to hear your recount of what you experienced. Please know that this...

Chesterfield, VA
Reviewed 5 days ago NEW

Our whole family now spends Thanksgiving at the Royal Haciendas, and it is a wonderful place to unwind and relax, while those family members who want to be more active can take part in countless trips and activities.

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Helpful?
Thank John F
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear John F, Thanks so much for writing a review about The Royal Haciendas. It's so wonderful that we were able to play host to your Thanksgiving vacation. We're glad to learn that you and your family were able to enjoy the different activities and excursions available around the resort and give yourselves the time you deserve to relax. We...

Livenmore
Reviewed 5 days ago NEW

We love the Royal Haciendas!! Will definitely be back next year. Very welcoming, kid friendly, family atmosphere. Large spacious rooms perfect for families with children. The dining and food options were good and the onsite market was very convenient.

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Helpful?
Thank G5521LRmatthewl
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Matthew, Thank you so much for taking the time to review your recent vacation stay with us. We’re so happy to hear that you loved The Royal Haciendas. We hope that you and your family made some incredible memories that will last for years to come. We're glad to hear that you enjoyed our spacious villas and convenient amenities....

Illinois
Reviewed 1 week ago NEW

We love The Royal Haciendas - we come every spring to spend time at this beautiful location and came an extra week in Thanksgiving to experience the gorgeous weather, good service, and delicious food at this resort.

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Helpful?
Thank Shawna88
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Shawna88, Thank you so much for taking the time to review The Royal Haciendas. We're honored that you chose to stay with us for an extra week during the Thanksgiving break this year and we're happy to see that our service and dining options met your expectations. We thank you for your continued loyalty and we can't wait to...

Perrysburg, Ohio
Reviewed 1 week ago

Preface: my wife and I are both 44 and we had our two 15 year old daughters with us on this trip. Additionally, we have been to over 20 AI's in the past ten years, so we have "been there done that." The Royal Haciendas is a relatively good resort that has definitely carved out a niche and balance in...

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Helpful?
1Thank Greg L
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Greg L, Thanks for the review, and for sharing the experience of your recent family getaway with the TripAdvisor community. We couldn't be happier to hear our guests enjoyed their stay with us. We appreciate you bringing our opportunity areas to our attention, which gives us the chance to improve future guests' experiences. We hope to have the opportunity...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $288 - $766 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Booking.com, Vacatia, HotelTravel.com, Cheap Tickets, Odigeo, Travelocity and Jetsetter so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#31 Luxury Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#34 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
366 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have a view of the ocean so no specific tip”
 of 5 bubbles richardjK8262CP, 6 Dec 2016 | Read review
“We had 2 Adults and 2 children and booked the ocean view suite. It had 2 murphy beds that came down for the kids and a wonderful king sized bed for the master suite. As the kids get older I would had the extra space of a connecting room. ”
 of 5 bubbles hollybK2141TO, 6 Dec 2016 | Read review
“Try to get a beach view; not necessarily on beach front...you'll be glad. Get close to the beach.”
 of 5 bubbles jimtJ802NC, 5 Dec 2016 | Read review
“If you can afford it, make sure you stay in a beach front villa.”
 of 5 bubbles 773johnf773, 5 Dec 2016 | Read review
“Ask for "Ocean View" - front ocean pools are closer to the pool and ocean, back ocean view is quieter.”
 of 5 bubbles Shawna88, 3 Dec 2016 | Read review
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