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    The Royal Haciendas All Suites Resort & Spa

    Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    2017-09-03 2017-09-04
    US$239
    US$181
    Great Deal
    US$202
    US$239
    Traveller (1897)
    Pool & Beach (462)
    Room & Suite (440)
    The Royal Playa del Carmen
    16,037 reviews
    #11 of 211 hotels in Playa del Carmen
     
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    Overview
    • Excellent66%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “los murales” (257 reviews)
    “time share” (271 reviews)
    “rotunda bar” (65 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Tennis Court
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Royal Haciendas All Suites Resort & Spa
    Special Offer: Package Deal
    Hotel deals
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    The Royal Playa del Carmen
    16,037 reviews
    #11 of 211 hotels in Playa del Carmen
     
    Gran Porto Resort
    9,905 reviews
    #30 of 211 hotels in Playa del Carmen
     
    Azul Beach Resort The Fives Playa Del Carmen
    6,349 reviews
    #56 of 211 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,730 reviews
    #27 of 211 hotels in Playa del Carmen
     
    Rooms
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (3,578)
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    1 - 5 of 3,069 reviews

    Reviewed 4 days ago

    My sister and brother and law have had a time share here for over 10 years so I had no doubt it would be a wonderful experience!! It was. Beautiful place and service is exceptional. We will be returning.More

    Review collected in partnership with this hotel
    Thank lisaoM5443QA
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 2 days ago

    Dear Lisa, It’s great to hear from you and thank you so much for your review. We always appreciate feedback from each and every one of our guests. We’re thrilled to hear that The Royal Haciendas was the perfect location to host your recent getaway...More

    Reviewed 1 week ago

    We had a great stay here at this resort overall. The service here was excellent, and the grounds and facilities were great. I can't say it was a 5-star because there were some cons which I'll mention, but at the end we were sorry to...More

    Thank Chris L
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 6 days ago

    Dear Chris L, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with great service to make the most out of your vacation. We always strive to give...More

    Reviewed 1 week ago via mobile

    This hotel is very well run. You can tell since you show up at the front desk (Michelle González) all the way to your last day. It takes passion and commitment from the General Manager (Sandra Aguilar) and her team to recruit the right people...More

    Thank Chichapork
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 5 days ago

    Dear Chichapork, Thank you for taking the time to review your stay with us. We're convinced that our staff is a key element in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to...More

    Reviewed 1 week ago via mobile

    If I'd have rated this place the night we arrived, I must have given one star, the guy and the lady at the reception desk said us we're "home", ...just one thing...we should move room in the middle of the holiday "just once"!!!! I complained,...More

    Thank Gio O
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 6 days ago

    Dear Gio O, Thank you for taking the time to review your recent stay at The Royal Haciendas. We always take special care when preparing our food and beverage items and our restaurants are certified by the Mexican Ministry of Tourism. However, the best certification...More

    Reviewed 1 week ago via mobile

    I'm taking the time to write this review because of the amazing service that I received at the elegant restaurant Los Morales. Our waiter was Manuel Nava and he was absolutely amazing. I asked the manager if he could take care of us every night...More

    Thank Gena B
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 1 week ago

    Dear Gena B, Thank you so much for taking the time to review your stay with us. We couldn't be happier to hear our guests enjoyed their stay with us. We're delighted to see that Manuel's service exceeded your expectations. We're sharing your comments with...More

    The Royal Playa del Carmen
    16,037 reviews
    #11 of 211 hotels in Playa del Carmen
     
    Gran Porto Resort
    9,905 reviews
    #30 of 211 hotels in Playa del Carmen
     
    Azul Beach Resort The Fives Playa Del Carmen
    6,349 reviews
    #56 of 211 hotels in Playa del Carmen
     
    Mahekal Beach Resort
    2,730 reviews
    #27 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Shuttle Bus Service
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Tennis Court
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$184 - US$466 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Family Hotel in Playa del Carmen
    • #17 Green Hotel in Playa del Carmen
    • #34 Romantic Hotel in Playa del Carmen
    • #36 Luxury Hotel in Playa del Carmen
    • #36 Spa Hotel in Playa del Carmen
    • #38 On the Beach Hotel in Playa del Carmen
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Travelocity, Expedia, Cheap Tickets, Booking.com, Hotels.com, Orbitz, TripOnline SA, Cancelon, Agoda, Hotwire, getaroom.com and Evoline ltd so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • The Royal Haciendas Hotel Playa Del Carmen ,
    • Royal Haciendas Hotel ,
    • Royal Haciendas Playa Del Carmen ,
    • The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (1897)
    Pool & Beach (462)
    Room & Suite (440)
    Dining (149)
    Hotel & Grounds (1126)
    Bathroom (18)
    Family and Play Areas (12)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    Inga127
    5 August 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello Inga127, The Royal Haciendas has very competitive prices. However, the All-Inclusive package allows you to have a worryless vacation with food and beverage included. Send me a private message if you'd like me to send... More
    0
    Votes
    klbast
    2 August 2017|
    AnswerShow all 3 answers
    Response from Sandra R | Property representative |
    Hello Klbast, The Royal Haciendas is a family resort. There are different activities planned for adult and children such as beach games, zumba, yoga, pool volleyball, etc. Here's a link to the 'Downloads' section at the... More
    0
    Votes
    Room Tips
    "Make sure to check your bed the first time there ours beds was dirty and because our flight we arrive late so..."
    Read review
    "If you can splurge on a beachfront unit - do it!"
    Read review
    "Tell them you want to have ocean front."
    Read review
    "I would have been happy with any high level room to get a better view."
    Read review
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