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Cancun-Chetumal Highway Km 289+10, Playa del Carmen 77710 Mexico
5 people have started booking this hotel
Hotel direct offer!47% off room rate
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About

#15 of 334 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Inspired by the old Mexican haciendas, The Royal Haciendas All Suites Resort & Spa is the perfect hideaway in Playa del Carmen for families, nestled on the shores of a sheltered Caribbean beach within the most prestigious residential golf complex in the Riviera Maya. Our beachfront resort, just 30 minutes from Cancun International Airport, features spacious suites & villas with private balconies by the ocean, surrounded by a beautiful setting to enjoy your vacation with first-class amenities and services. The architecture was designed with your convenience in mind, The Royal Haciendas is not a sprawling resort to get lost or to be explored on golf carts; from the farthest point up to the beach, you will only walk 5 minutes.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Canoeing
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Diving
Game room
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Free shuttle or taxi services
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:47% off room rate
7802Reviews769Q+A100Room tips
Traveller rating
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rdociii wrote a review Yesterday
1 contribution
If you want a home away from home, come stay here! Best food, best staff and most relaxing location you could think of. Kinoko is a great Asian fusion restaurant! Enjoy great seafood at Los Murales!! Fantastic buffet meals at La Palapa especially breakfast!
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary L wrote a review Jul. 2022
Brewster, New York19 contributions21 helpful votes
Hotel's Favourite
When we booked out daughters wedding in the area of the Haciendas, we knew we would want our guests to stay here! We were able to get two amazing vacation specialist through Royal Reservations We had Mitzi Ailed Pelaez Clemente and Fanny Aurora Lopez. They worked with all 70 of our guests and were able to get everyone the accomodations they wanted and booked their transfer through Thomas Moore. They made the process so smooth for everyone! I didn't have to do a thing. I provided a list of our invited guests and they did the rest. They kept me updated with who had booked, etc. They were amazing??? During our visit in January of 2022 we met Efren Dzul Cetina, the Food and Beverage Assistant. He proposed to us to have a Welcome Party with a Beach BBque. I was able to book directly with him and over email, we were able to come up with a plan. He was extremely responsive to all my questions, and there were many! The day of the event we met with him and he went over the location and set up. That evening we arrived for our "beach bbque", which was 1000% better than we anticipated! The decor, the food, and again the service, was amazing. We were blown away! We had 40 guests in attendance and everyone felt so special They had a special welcome cocktail for all to enjoy, which was a surprise and everyone loved them. The food was delicious and plentiful! We opted for an open bar and they bartender was amazing. The desserts were amazing! This could have been a wedding, that is how nice it was. We were at the Haciendas for 10 days. The service to me is what makes a Royal Resort. I hate to name people in a review, because honestly, they were all amazing, but the attention to detail Efren had for not only our welcome party, but our entire stay. He made sure to check in with me to make sure everything was going well. He was able to assist me with renting our the private dining room in Los Murales. We needed multiple cakes, different nights and he took care of all of that for me! He truly made the week flow so nicely and took all the stress away from me. The waiters Cesar, Hercules and Ramiro who worked our welcome party were amazing! They also gave excellent service in other area of the resort as well. Yali, our concierge, was amazing! I started emailing with her weeks before our arrival. When you have 70 guests arriving, there is so much to coordinate. She was responsive, helped me with every single request I had. I cannot thank her enough, she really kept me organized! The bridal party had a spa day and that was all coordinated so they could all go together! It truly was a magical time. The restaurants are tough to get reservations for and I think pre-covid more guests went into town to eat some nights and that's what has caused the increase in onsite dining. A tip our concierge gave us was to walk by the restaurants and ask about a table being available. Some guests make reservations and never show up (so wrong, just cancel!), but most nights our guests did have luck at the restaurants. Also, don't forget about the delicious crepes at the Rotunda Bar and they also have great paninis! The breakfast buffet is my favorite meal! Also, at dinner at La Palapa del Sol, you can also order off of the menu, which has some great options! The food and service are top notch. Not sure if they have a new pastry chef, but I can say the dessert are so much better than they used to be. They are delicious! When we booked our room block and welcome party I didn't see any other reviews on Trip Advisor. You can get all information on rooms etc. on tons of other reviews, I wanted this to be more for people having events at The Haciendas. I so wish we could do it all again. We had our wedding off site, but the staff all knew we were there for a wedding. The amount of staff that stopped us and asked how the wedding was, asked to see photos, etc. meant the world to us. They truly are like family to us. Tip - if you have a wedding you can have your guests cut off their all inclusive wrist band - store it in their safe and the next day take the band to the front desk for a free replacement. You just have to give them your old wrist band. It was perfect as my daughter didn't want the bands in her photos! My dad is 92 years old and the process to rent him a scooter prior to arrival was so easy through the Market. The day of his arrival I brought it out to the bellman and told them my dads name and they had it ready and waiting for his arrival. There was no place my dad could not get to with his scooter! Even the beach! So accessible with the scooter!! Upon departure, the bellman said they would return it for us! They were so helpful. There are so many more people who provided incredible service and I unfortunately, don't know all of their names. I can say there was not one person who did not provide good service. Everyone works so hard and as a team.
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Date of stay: June 2022
Value
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Room Tip: Beach front rooms are amazing!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Alberto Vicente Martinez, Owner at The Royal Haciendas All Suites Resort & Spa
Responded Jul. 29, 2022
Dear Mary L, Thank you for taking the time to write a review recognizing the quality and service at The Royal Haciendas. We are delighted to learn that you chose our resort to host all your party for such a special event. We appreciate your trust in our resort and we are so glad to learn that everybody enjoyed the wealth of amenities, the delicious food, and the outstanding service. We especially appreciate your kind comments about the remarkable attention of Efren, Mitzi, Fanny, Yali, César, Hércules, and Ramiro. We are convinced that our staff is one of the most valuable assets in our resort and we are proud that you recognize their great service. We look forward to welcoming you again in the near future to continue providing you with incredible moments. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
beckfam5 wrote a review Dec. 5
Hamilton, Montana38 contributions16 helpful votes
+1
I would give this resort a full 5 stars if there was better availability for sit down meals. We loved the beach, 2 pool bars, yoga, plenty of beach chairs, great service, not too much pressure to take a “tour”, evening music and dance classes, exceptional suites in the beach—but for our 4 nights, we were only able to get a reservation 2 nights. The food those nights was amazing! Again, if there was availability for every night a person stays and pays, this would totally be a 5 star place.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Bring your snorkel gear for right off the shore—mostly dead reef, but it is rebuilding itself!...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenn F wrote a review Dec. 5
1 contribution
Royal Hacienda truly offers the best of everything! Super clean, hard working super friendly staff, great amenities like jacuzzi tubs, pickleball courts, poker nights, grocery store. Offering a European plan option gave us the freedom to eat in town or enjoy the delicious food at the resort - which surprisingly wasn't overpriced. The staff share a friendly, positive energy and create a homey, relaxing atmosphere. Room service orders were delivered within 40 mins - hot and yummy. Morning exercise, evening games or light entertainment. RH is nicely sized and walkable. It's split into 2 areas - one for quieter adult time, or the family side. These aren't zoned exclusive to either which made it even more fun. Our room had a small fridge, microwave and dishes. Some units have full kitchen. The grocery store provided for everything without price gouging. There is a shuttle into Playa, you only pay $3 pp for your return. The resort has a sophisticated RO water filtration. I met people who stay there annually and drink from the tap - I'm not that brave, but they drink with confidence. I've stayed at many resorts in the area over the years from luxury to budget conscious . I can honestly say Royal Hacienda really brought together the best of all worlds and create a relaxing atmosphere without a high end price tag. If your plan is to never leave the resort, All Inclusive might be the way to go. If you eat lighter and not a fan of drinking a lot, the European plan saves $$ while enjoying all the foods and beverages the resort offers. I'm not a big breakfast eater, and a yogurt and banana from the grocery store kept my tummy happy. We did use the spa - the massage was a glorified body rub. You can get much better for much less walking up the beach. I will absolutely stay here again and bring the family. Royal Hacienda has truly created a fantastic vacation resort experience. Now go have fun!
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Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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lummiviewer wrote a review Dec. 5
Bellingham, Wa10 contributions2 helpful votes
We were at the resort with a total of 11 family members 7 adults and 4 kids aged 2-11 We opted not to have all inclusive but did have a few meals at the buffet which was fine. The kids used the kids club daily for the two weeks we were there and had a great time. The weather was wonderful the whole time.
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Review collected in partnership with this hotel
Date of stay: November 2022
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria S wrote a review Dec. 4
Holland, Michigan11 contributions
+1
Very beautiful and cozy resort. I stayed in a suite for 4 people. Has a great Kitchen with everything in case you just want a light meal. Great swimming pool and jacuzzis. A good variety of restaurants. La palapa is a cool restarant right infront of the beach..so cool to eat breakfast by the beach. Family oriented place , not wild at all but very fun. I felt all staff was great. Ramón Argüelles, worked in towel section at the pools alpnd was always so friendly kind and happy. I appreciated his positive attitud. I loved Royal Haciendas and will highly recommend it. I Will be back!
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kristin H wrote a review Dec. 3
Boardman, Ohio7 contributions2 helpful votes
Wonderful resort! The rooms are spacious. The food is great and lots of options, as well as very accommodating for any food allergies. The service and staff are exceptional! The grounds are gorgeous. The resort is very clean and safe. Our family had an amazing time. The activities are so great, for adults and kids. Can't wait to go back!!
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RECEIPTS S wrote a review Dec. 3
1 helpful vote
My family has stayed at the HACIENDAS multiple times prior to COVID. We booked a week stay in MAY 2022 for a DECEMBER 2022 VACATION. I tried to confirm MULTIPLE TIMES over the last 7 MONTHS. Once your check is cashed there is NO SERVICE!!! The resort is only 25% full. We received a room with 2 full size beds for a married couple. No matter how many requests I made I received these 2 responses: I WILL REFER THIS TO SOMEONE WHO WILL HELP YOU (never happened) All the rooms are booked... ???? There is no one in the pools right now at 11am. Where are these people? DO NOT STAY HERE! It is not the same resort as it was 3 years ago. I am attaching pictures of this EMPTY RESORT that has No Rooms The saddest part of this is my son wanted me to bring back information for his wedding next year. They are having a destination wedding for 100+ people. It will NOT be here.
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Date of stay: December 2022
Value
Location
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Trip type: Travelled as a couple
Room Tip: The staff is RUDE. The rooms have NOTHING stocked. No water glasses, towels, coffee, cream or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Alberto Vicente Martinez, Owner at The Royal Haciendas All Suites Resort & Spa
Responded yesterday
Dear RECEIPTS S, Thank you for taking the time to review your recent stay at The Royal Haciendas. We always strive to provide our guests with the best vacation experience and proper assistance if they find any issues, we sincerely apologize if our staff didn't provide the appropriate follow-up. All the Jr. Suite villas in our resort are identical, therefore if you booked a Jr. Suite, as mentioned in the description, you will find two double beds. We do have king-size beds in our Master Suites, and at the time of booking our agent should have offered you an upgrade so you could enjoy a suite, or even at check-in time, as the front desk staff can also assist you with any special requests. We are very sorry that this was not the case. Rest assured we will reinforce this practice so that our all guests have the opportunity to upgrade their villas based on their vacation needs. We appreciate your feedback as it helps us to continue improving. Also, to learn more details about your stay, we have sent you a private message via Tripadvisor to provide you with personalized attention. We hope we have the opportunity to welcome you back soon and provide you with a vacation according to the excellent service we have held with our guests and members for 16 years now. Warm regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sheila B wrote a review Dec. 2
Sterling, Illinois4 contributions
Great staff, food, drinks, rooms, activities, pools--no complaints. Water quality is great. We felt very safe all the time. Great ocean access, Rooms are exceptionally clean and well supplied. Housekeeping was incredible.
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Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alberto Vicente Martinez, Owner at The Royal Haciendas All Suites Resort & Spa
Responded yesterday
Dear Sheila B, We appreciate you taking the time to share your experience at The Royal Haciendas. We are happy that you enjoyed the fantastic service of our staff, the delicious food and drinks options, the comfortable rooms, and the clean facilities. It is a pleasure to know that we have met your expectations. Comments like yours motivate us to continue offering the best possible service. We look forward to hosting you and your family again next time. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leah G wrote a review Dec. 2
1 helpful vote
The staff are lovely, and the facilities are very nice. The biggest issue was convenience and availability of food - it feels like they're skimping on access to the promised food options in ways I haven't seen at comparably priced all-inclusives. The resort has two sit-down restaurants, and obtaining reservations to them was an ordeal - the first day they told us they had no reservations available, the second day they had only one reservation at one restaurant at 9 am and that I had "called too late," and the third day, when I called in the morning literally a minute after the reservation desk opened, I was told neither restaurant had any reservations available anytime between 5:30-8 pm, because customers who had rewards status with the resort had already pre-booked everything else via the app. We have a small kid who needs to eat and go to bed in specific time windows and so this lack of restaurant flexibility was a real problem. This all happened during the off season, when the hotel was at maybe 30% capacity max, so I can't imagine it's easier during the high season. I don't know what the deal is, but it just should not be that hard to access the food options that are included with your package.
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$267 - US$401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royal haciendas hotel playa del carmen, royal haciendas hotel, royal haciendas playa del carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
504
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The Royal Haciendas All Suites Resort & Spa - UPDATED 2022 Prices, Reviews & Photos (Riviera Maya/Playa del Carmen, Mexico) - Hotel - Tripadvisor

Frequently Asked Questions about The Royal Haciendas All Suites Resort & Spa
Which popular attractions are close to The Royal Haciendas All Suites Resort & Spa?
Nearby attractions include Quinta Avenida (4.5 km), Playacrawl (4.4 km), and Coralina Daylight Club (3.8 km).
What are some of the property amenities at The Royal Haciendas All Suites Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at The Royal Haciendas All Suites Resort & Spa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Royal Haciendas All Suites Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Royal Haciendas All Suites Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to The Royal Haciendas All Suites Resort & Spa?
Conveniently located restaurants include La Vagabunda de la 38, Po Thai Restaurant, and Ferron's Jerk Chicken Av 10.
Are there opportunities to exercise at The Royal Haciendas All Suites Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Royal Haciendas All Suites Resort & Spa have an airport shuttle?
Yes, The Royal Haciendas All Suites Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Royal Haciendas All Suites Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does The Royal Haciendas All Suites Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Royal Haciendas All Suites Resort & Spa?
The staff speaks multiple languages, including English and Spanish.