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The Royal Haciendas All Suites Resort & Spa

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3,047 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Haciendas All Suites Resort & Spa
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Showing 2,641: English reviews
Calgary
Reviewed 2 January 2016

This resort is clean. The staff very helpful. The food fantastic. Lots of stuff to do for the whole family. It is a quieter resort. Close to town. And you can swim in the ocean or pools. We bought our time share because the chain of Royal Resorts treat us like family.

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Helpful?
Thank noelleh2016
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear noelleh2016, Thank you for taking time to post about The Royal Haciendas. It is wonderful to read you had an amazing time during your stay with us. We look forward to welcoming you again during your next visit to your home away from home in the Riviera Maya. Kind Regards,

Iowa City
Reviewed 2 January 2016

History, lots of opportunities for healthy activities for entire family or couples or even a solo trip for R&R. Superlative diving & snorkeling plus truly welcoming treatment at the Royal Haciendas near playa del Carmen.

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Helpful?
Thank jeanetteh2016
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear jeanetteh2016, Thank you for taking time to post about our resort. We are glad to know you enjoyed the activities we have available for you. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

The Villages
Reviewed 2 January 2016

If you are looking for a beautiful R&R vacation, go to the Royal Haciendas in Playa del Carmen. The resort is beautiful and always maintained; daily maid service so your unit is always sparkling; staff around the resort always friendly and ready to answer any and all questions. We go every other year and make it a "girls vacation" ......

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Helpful?
Thank 924janicee
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear 924janicee, Thank you for taking the time to review your recent visit to The Royal Haciendas. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We are also glad to know you enjoyed another beautiful and relaxing vacation with your friends. We appreciate your kind words...

canada
Reviewed 1 January 2016

Our family, 5 adults and one toddler loved this resort. Everything was wonderful and we felt very welcomed by the great staff. The staff is the best thing about the resort. They made us feel at home and they did everything to make sure our stay was very enjoyable. I recommend the Royal Haciendas without reservation.

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Helpful?
Thank dominic4
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear dominic4, Thank you for taking time to post about our resort. We work hard to provide the highest levels of satisfaction and it is rewarding to read such nice comments about our team where their efforts are recognized. We are glad to know you enjoyed our service and spent a wonderful vacation with your loved ones. We look forward...

Indiana
Reviewed 1 January 2016

The resort was again staffed with friendly and helpful staff on all levels. I had a fantastic stay for 2 weeks. The food was excellent. Rooms immaculate with fantastic views. Will be returning again in 2016.

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Helpful?
Thank richardcL7862RH
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear richardcL7862RH, Thank you for taking time to post about our resort. We are delighted to read our service exceeded your expectations and you enjoyed our dining options. We look forward to welcoming you again next year! Warm Regards.

River Falls
Reviewed 1 January 2016

My wife and I stayed at the Royal haciendas over Christmas. I will start with the bad and end with the good. Upon our arrival we were greeted by the concierge. She was nice off the bat and gave us a bunch of information about how everything worked at the Royal haciendas, shuttle information, how the buffet and restaurant worked...

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Helpful?
1Thank Q914YGalanf
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Q914YGalanf, Thanks so much for taking the time to review your stay at The Royal Haciendas. The concierge's job is to provide assistance and try to answer any questions our guests may have about the destination or the resort and we are sorry to learn this experience didn't cover your expectations. We truly appreciate your feedback. That is why...

St. Albert
Reviewed 1 January 2016

Annual family vacation every December. With Daughter son in law Granddaughters 4 and 2 and two sons. Usually 7-10 days. Our pre Christmas family adventure Very family friendly lots to do if you want to be busy.

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Helpful?
Thank E5268QApatricial
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear E5268QApatricial, Thank you for taking time to post about The Royal Haciendas. We are pleased to learn our service met your expectations and you enjoyed the activities we have for all the members of the family. We look forward to welcoming you again during your next visit to Playa del Carmen. Warm Regards.

Lake Zurich
Reviewed 1 January 2016

This is was our 33rd year at the Royal Resorts and the Royal Haciendas for this year's visit was another wonderful experience. Even though the weather did not cooperate during our visit, we again enjoyed the great amenities including both the Luna and Sol restaurants, the fabulous buffet at the Rotunda restaurant on the beach and food service from the...

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Helpful?
Thank lowelli2016
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear lowelli2016, Thank you for taking time to post about The Royal Haciendas. We always strive to provide the highest satisfaction levels to our members and guests and it's rewarding to learn we achieved this goal with you. It is wonderful to hear that you enjoyed our dining options at La Palapa restaurant and La Rotonda bar, as well as...

Saskatoon, Canada
Reviewed 1 January 2016

Great friendly, well run resort with great food at 2 pool bar/restaurants at main pools. Main restaurant La Palapa serves both buffets and off the menu food for breakfast, lunch & dinner. Resort has certified dive instructors to take you out deep sea diving, has snorkel equipment, paddleboards and kayaks. Fantastic white powdery sand beaches with palapas to hang out...

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Helpful?
Thank Terry A
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear andert, Thank you for taking time to post about our resort. It is wonderful to read that you enjoyed our dining options and the water activities we have available for you. We look forward to welcoming you again during your next visit to Playa del Carmen. Warm Regards.

Reno
Reviewed 1 January 2016

We go here every year and try to stay for at least two weeks. The staff is excellent. And yes, Virginia, you can drink the water. Go for a back of the house tour arranged by your concierge to see the details to your health and exceptional cleanliness are done. This group also educates their staff, offers further training for...

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Helpful?
Thank lsyreno
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear lsyreno, Thank you for taking time to post about The Royal Haciendas. We are delighted to read you are happy with our service. It is rewarding to hear our staff's cordiality and friendliness exceeds your expectations year after year. We look forward to welcoming you again during your next visit to your home away from home in the Riviera...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $287 - $764 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
366 questions
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have a view of the ocean so no specific tip”
 of 5 bubbles richardjK8262CP, 6 Dec 2016 | Read review
“We had 2 Adults and 2 children and booked the ocean view suite. It had 2 murphy beds that came down for the kids and a wonderful king sized bed for the master suite. As the kids get older I would had the extra space of a connecting room. ”
 of 5 bubbles hollybK2141TO, 6 Dec 2016 | Read review
“Try to get a beach view; not necessarily on beach front...you'll be glad. Get close to the beach.”
 of 5 bubbles jimtJ802NC, 5 Dec 2016 | Read review
“If you can afford it, make sure you stay in a beach front villa.”
 of 5 bubbles 773johnf773, 5 Dec 2016 | Read review
“Ask for "Ocean View" - front ocean pools are closer to the pool and ocean, back ocean view is quieter.”
 of 5 bubbles Shawna88, 3 Dec 2016 | Read review
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