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    The Royal Haciendas All Suites Resort & Spa

    Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
    (954) 736-5831
    Hotel website
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    2017-11-05Check In 2017-11-06Check Out
    1 room, 2 adults, 0 children
     15 people are viewing this hotel
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    US$283US$335
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    Traveller (1901)
    Pool & Beach (462)
    Room & Suite (442)
    Overview
    • Excellent66%
    • Very good24%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “los murales” (264 reviews)
    “murphy beds” (94 reviews)
    “rotunda bar” (60 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Kitchenette
    Concierge
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from The Royal Haciendas All Suites Resort & Spa
    Special Offer: GET $300 USD in Credits!
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (3,686)
    There are newer reviews for The Royal Haciendas All Suites Resort & Spa
    See the most recent reviews
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    901 - 905 of 3,146 reviews

    Reviewed 14 May 2016

    My fiancee and I are in our early 30s and we had a great time at Royal Haciendas. However, it isn't the place for everyone and I will list pros and cons. In my opinion, I recommend this place for families, older couples and young...More

    Review collected in partnership with this hotel
    1  Thank Hung V
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 18 May 2016

    Dear Hung V, Thank you so much for taking the time to review your stay with us. Feedback from our guests is important to us. We're happy to hear that you were able to enjoy yourselves around the resort and hope that the resort staff...More

    Reviewed 11 May 2016

    Family trip, six nights, all inclusive - rooms were very nice, well equipped but the beds suck; pools and grounds meticulously maintained; beautiful palapas on the beach and pool/beach service for food and drinks; food was good, drinks within the all inclusive somewhat limited; one...More

    Review collected in partnership with this hotel
    1  Thank Ana O
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 12 May 2016

    Dear Ana O, Thank you for taking the time to post about our resort. We're glad to see you had an overall good vacation with us. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

    Reviewed 11 May 2016

    This is a beautiful resort. We had an ocean front suite that had a breathtaking view. Pro - The resort was clean. The staff was friendly. Family oriented. Con - We had to sign for every drink or food ordered even though we were all...More

    Review collected in partnership with this hotel
    1  Thank Wanda H
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 12 May 2016

    Dear Wanda H, Thanks so much for taking the time to give us a review of your stay. We’re happy to hear that we were able to provide you with a great location to make the most out of your vacation. We always strive to...More

    Reviewed 11 May 2016

    The food by the pool is wonderful - couldn't wait for lunch the next day! Restaurants and bars are very accommodating to whatever you want and the servers are wonderful and always pleasant. Rooms are beautiful and everywhere in the hotel is immaculate.More

    Review collected in partnership with this hotel
    Thank harristd1
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 12 May 2016

    Dear harristd1, Thank you for taking the time to review your stay with us. We're happy to read you had a great stay with us and our staff's service exceeded your expectations. We look forward to welcoming you again during your next visit to the...More

    Reviewed 10 May 2016

    Spa lockers are upstairs and spa facilities are downstairs which is inconvenient for retrieving items. Check out and check in on Saturday required a long wait, 30 minutes for me. If we had been informed of this possibility, we would have allowed more time. As...More

    Review collected in partnership with this hotel
    1  Thank davidsG6022IU
    Response from Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & SpaResponded 11 May 2016

    Dear David, Thank you for your feedback about your recent stay with us. We’re happy to see from your ratings that your vacation with us was nothing less than 5-star. However, we were disappointed to read that some aspects of your stay fell short of...More

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$183 - US$476 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Family Hotel in Playa del Carmen
    • #17 Green Hotel in Playa del Carmen
    • #34 Romantic Hotel in Playa del Carmen
    • #34 Luxury Hotel in Playa del Carmen
    • #35 Spa Hotel in Playa del Carmen
    • #37 On the Beach Hotel in Playa del Carmen
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Orbitz, Travelocity, Cheap Tickets, Hotels.com, Cancelon, Hotwire, Evoline ltd, getaroom.com and TripOnline SA so you can book your The Royal Haciendas All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • The Royal Haciendas Hotel Playa Del Carmen ,
    • Royal Haciendas Hotel ,
    • Royal Haciendas Playa Del Carmen ,
    • The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
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    Traveller (1901)
    Pool & Beach (462)
    Room & Suite (442)
    Dining (149)
    Hotel & Grounds (1128)
    Bathroom (18)
    Family and Play Areas (12)
    Business Centre & Event Rooms (1)
    Nearby
    Sponsored by:
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    2.44 km away
     
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    9,045 reviews
    1.80 km away
     
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    6,655 reviews
    1.18 km away
     
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    Ask a question
    Questions & Answers
    Sanjay S
    5 October 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello Sanjay, Yes, the Royal Haciendas is wheelchair accessible. Warm Regards.
    0
    Votes
    tlsmalone
    18 September 2017|
    AnswerShow all 2 answers
    Response from Sandra R | Property representative |
    Hello tlsmalone, The all-inclusive package at The Royal Haciendas works the same as at The Royal Sands. You have to sign a bill after every food and drink. You can see more information about what's included in our... More
    0
    Votes
    browneyez83
    17 September 2017|
    Answer
    Response from Sandra R | Property representative |
    Hello Browneyez83, Yes, there is a children's pool at the resort. We have a Kids Club offering different activities to children aged 4 to 12 years old. Younger kids may be able to participate in some activities accompanied... More
    0
    Votes
    Room Tips
    "Ask for one down the middle of the property or closer to the beach, away from employee buses and tennis..."
    Read review
    "There are rooms with garden. That is very nice."
    Read review
    "Beach front and pool walkouts."
    Read review
    "Rooms on the second floor and above give you the best view."
    Read review
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