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The Royal Haciendas All Suites Resort & Spa

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The Royal Haciendas All Suites Resort & Spa
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3,224 Reviews from our TripAdvisor Community

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Showing 2,790: English reviews
Commack, New York
Reviewed 6 January 2016

Let me start by saying we are owners at the Haciendas and we always love it. The resort as always is beautiful. You are treated like family (not a guest). From the minute you enter the lobby, from the concierge, to the bell boys, front desk, maid service, restaurant staff, pool staff and the outside grill area, and let's not...

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Helpful?
1Thank Kathy R
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear kathyr1276, We appreciate you taking the time to post about The Royal Haciendas. It is rewarding to read reviews from our members recognizing the effort our team puts into their work. We strive to provide all our guests with a memorable vacation and we are glad to know we achieved this goal with you. I am passing along your...

Minneapolis, Minnesota
Reviewed 6 January 2016

Had a great 10-day trip at the Royal Haciendas and will return again. Service is friendly, beach was good, rooms are nice, facilities are well maintained. Were able to swim in pools and ocean. Our kids loved the activity center opportunities.

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1Thank tu2016
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear tu2016, We appreciate you taking the time to post about your recent visit to The Royal Haciendas. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. We appreciate your feedback and look forward to welcoming you back soon. Best Regards,

Flemington
Reviewed 5 January 2016

Beautiful resort. It is a great place for families. The all inclusive is a good deal, but it you want good food, you have to eat at Los Moralels or one of the grills. Pool area is nice as are the rooms. It is very quiet. Beach is all right, but not as nice as Cancun Hotel Zone.

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2Thank Linda B
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Linda B, Thank you for taking time to post about The Royal Haciendas. We are pleased to learn you had a wonderful vacation with your family and you were able to savor the delicious dishes Los Murales has to offer. We look forward to welcoming you again during your next visit to Playa del Carmen. Best Regards,

New York City, New York
Reviewed 4 January 2016 via mobile

Solid 3 stars. Overall decent vacation. We got a good deal. But, we will not be coming back due to disappointing beach, not enough good dinning options especially for dinner, lack of evening entertainment, and lots of rules and policies for everything can be a downer for a vacation. Transportation From cancun airport is $50 round trip per person through...

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1Thank mom v
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Mom V, Thanks so much for taking the time to review your stay at The Royal Haciendas. As you mentioned, our staff stands out for their hard work and cordiality and we are glad to learn you enjoyed this hospitality. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline...

Bloomington
Reviewed 4 January 2016

This resort has a staff which delivers excellent service in all areas from concierge, dining, maid to laundry staff. Every detail is taken care of and attended to. Our daughter is gluten free and the chef personally came out and walked through the buffet line with her each meal so that she would know what she could and couldn't eat...

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1Thank Keri V
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear Keri V, Thank you for taking the time to review your stay at The Royal Haciendas. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We're glad to learn you've enjoyed your stay at our resort and we look...

Milwaukee
Reviewed 4 January 2016

We had a fantastic time at the Royal Haciendas. The staff was extremely accommodating and friendly. We have been to a few other resorts in the past, but this one was our favorite. There was tons of space so it never felt too crowded. We would definitely go back again.

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1Thank maxxwelr
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear maxxwelr, Thank you for taking time to post about our resort. We are glad to learn you had an amazing stay with us and our staff's hospitality and friendliness exceeded your expectations. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

Inver Grove Heights
Reviewed 4 January 2016

We always enjoy our stay at the Haciendas as we stay each year for New Years. It is a great time to celebrate the New Year with family and friends. The spa is a fantastic and relaxing. The staff is great as well.

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1Thank bryann655
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear bryann655, We appreciate you taking the time to post about The Royal Haciendas. We are glad to learn that you have had a pleasant stay with us and we covered your expectations once more. We look forward to welcoming you again during your next visit to Playa del Carmen. Kind Regards,

Westmont, Illinois
Reviewed 4 January 2016

We stayed at the Royal Hacienda from 12/26 - 1/2 and had a great vacation. The property is very clean, rooms and the resort layout is spacious, staff is excellent. Variety of dining options but would have preferred maybe one more restaurant alternative for each meal. We had to purchase the refine all-inclusive option because we were using a timeshare...

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1Thank ChrisRiedl
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear ChrisRiedl, Thank you for taking time to post about our resort. We are happy to read you enjoyed every aspect of your stay and had a relaxing vacation with your family. We look forward to welcoming you again during your next visit to the Riviera Maya. Warm Regards.

Austin, Texas
Reviewed 3 January 2016 via mobile

Being Time Share members of 2 resorts we have high expectations. The resort is expansive & difficult to navigate if you have mobility issues. Avoid their "fast food," including pizza. They need a morning Taco Stand for those of us who come & go. Choose another location.

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3Thank nomadicwomyn
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear nomadicwomyn, Thanks so much for taking the time to review your stay at The Royal Haciendas. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect with you...

Ringling
Reviewed 3 January 2016

This was a great family atmosphere. There was a lot to do for kids. Great food with a lot of choices and 24 hours room service!. Friendly Personnel that were always smiling and fun to talk to- after a week, you knew everyone by name. Excellent service on the beach and at the pool. The restaurant was excellent with superb...

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1Thank karik2016
Sandra R, Online Community Care Agent at The Royal Haciendas All Suites Resort & Spa, responded to this review

Dear karik2016, Thank you for taking the time to review your stay with us. We feel so honored to have taken part in such a special moment for you and we are pleased to hear that we could exceed your expectations. We appreciate your feedback and look forward to welcoming you back soon. Best Regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Tennis Court
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Haciendas(R) Just 10 minutes from Playa del Carmen, this enchanting beachfront resort has architecture and gardens inspired by the grand old haciendas of the Yucatan. Enjoy fine dining, activities and many other amenities with the REFINE All-Inclusive package. The Royal Haciendas(R) is proof that dreams come true. Imagine, the best in beachfront living quietly nestled within Riviera Maya's most prestigious oceanfront golf community. ... more   less 

Additional Information about The Royal Haciendas All Suites Resort & Spa

Address: Cancun-Chetumal Highway km 289+10, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $304 - $570 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Haciendas All Suites Resort & Spa 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas Hotel
Royal Haciendas Playa Del Carmen
The Royal Haciendas All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#3 Family Hotel in Playa del Carmen
#32 Luxury Hotel in Playa del Carmen
#33 Spa Hotel in Playa del Carmen
#34 Romantic Hotel in Playa del Carmen
#34 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Haciendas All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from The Royal Haciendas All Suites Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have some ocean view and a veranda or patio. Suggest find their website to view the grounds map and many included amenities..”
 of 5 bubbles Anitable, 22 Feb 2017 | Read review
“All rooms have great views. I would prefer inner courtyard first floor.”
 of 5 bubbles heatherbQ2817MW, 21 Feb 2017 | Read review
“The maid service has always been outstanding”
 of 5 bubbles peggym664, 21 Feb 2017 | Read review
“top floors are quieter”
 of 5 bubbles rachela567, 19 Feb 2017 | Read review
“Higher floors in any category give a great ocean view”
 of 5 bubbles joewslsh, 19 Feb 2017 | Read review
5 of 5