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Grand Hyatt Playa Del Carmen Resort

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1A Avenida Esquina Calle 26 Colonia Centro, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2467)
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Panoramas (30)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21-07-13 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Hyatt Playa Del Carmen Resort
Updated 21-07-13 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#54 of 305 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
An oceanfront resort located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Grand Hyatt Playa del Carmen brings guests to an intimate introduction of the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. With its spectacular architecture, unique outdoor dining concepts and our signature food and beverage author recipes, mixed with local flavors and fresh ingredients of the region for a memorable gastronomic experience. Located inside we find the Paseo, a large open air corridor that connects the entrance of the hotel all the way down to its iconic infinity pools, ending with its breathtaking white sanded beach and majestic turquoise waters for our guests to relax. Our two restaurants and bar are our own extension of the vibrant offerings of La Quinta Avenida.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Plunge pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Bicycles available
Game room
Bicycle tours
Entertainment staff
Table tennis
Board games / puzzles
Nightclub / DJ
Video game console
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Dining area
Housekeeping
Coffee / tea maker
Minibar
Flatscreen TV
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
On-demand films
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Spanish, Portuguese

Location

Full view
98Great for walkers
Grade: 98 out of 100
203Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
3606Reviews252Q+A100Room tips
Traveller rating
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Popular mentions
Paul H wrote a review Yesterday
Brooklyn, New York2 contributions
Stayed for 5 days. It was spectacular. The resort is very clean, food is good (7.5/10), and is so close to a lot of restaurants, bars and clubs. The staff is very helpful, Shoutout to Riccardo and Sam who do the entertainment for the resort. Definitely will go back.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Jakeadelphia wrote a review Jan. 2021
Philadelphia, Pennsylvania8 contributions6 helpful votes
Hotel's Favourite
Obviously great being a five star hotel right on the beach and well located in a cool city. But a few things really stand out about this hotel. 1)The hotel is just visually stunning. Every square inch is picturesque. The rooms are excellent, but you won't need them because you'll be spending your time on the beach-front, infinity pool-laden deck, sipping coconuts or piña coladas. 2) Service. The staff was fabulous. Teresa and Carlos treated us great and remembered our preferences. Carlos recovered my wallet when I forgot at the restaurant and kept it safe. Everyone was friendly, eager to help, and safe. Gracias Teresita, Carlos y todos!! 3) Food. We got the Club deal and we were consistently pleasantly surprised by the quality of the food at the buffet. Even the most casual foods tasted like absolute gourmet, and little touches on every meal and drink really took things to the next level. We were very cautious about COVID-19, but it was easy to be safe here. Plenty of wide-open, outdoor spaces, masks were recommended indoors, and the staff adhered strictly to safety protocols. This was our second time at this hotel, and we will be back!
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Date of stay: January 2021
Rooms
Cleanliness
Service
4 Helpful votes
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Response from Carlos Manuel Avila del Río, Promocionar at Grand Hyatt Playa Del Carmen Resort
Responded Jan. 19, 2021
Dear guest, Thank you for providing your feedback, we are glad you had another great experience at Grand Hyatt Playa del Carmen Resort. It is rewarding to know that Teresita and Carlos offered exceptional service and we are sure they will be thrilled to hear your feedback. We love to hear that our staff attentive services made your experience one to remember. We look forward to welcoming you for your next stay. Grand Hyatt Playa Del Carmen
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Ольга Ш wrote a review Sep. 19
1 contribution
Had an amazing facial massage. Very attentive and professional massagist. Advised special treatment for my skin and it definitely became better! Thank you, Erika! The spa is clean and cenote spa especially very atmospheric. Want to come back to this place.
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Date of stay: September 2021Trip type: Travelled as a couple
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MickExplorer wrote a review Sep. 19
Gold Coast, Australia85 contributions40 helpful votes
I popped in for a coffee at the coffee bar. Yuritizi was very friendly and fast. Great coffee and a restful setting with a marvellous view of the ocean through the massive arch. Brunch or dinner overlooking the ocean is worth the trip. One of the few upmarket experiences in Playa.
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Date of stay: September 2021Trip type: Travelled solo
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Laly78Miami D wrote a review Sep. 19
MIAMI26 contributions9 helpful votes
Beautiful hotel, amazing service and delicious food! This is really a 5 star hotel! Since the moment you walk into the spectacular lobby with ocean view you feel like you’re getting to paradise. Mario at the front desk/check in is amazing!! He’s so welcoming and polite. We booked the ocean front room and omg! You have to get it because it’s worth it! You can hear the ocean waves while sitting at your beautiful balcony. Restaurant La Cocina: since the moment you walk in and you meet America or Rosario the hostesses you feel great! They’re so beautiful and attentive. Angel the waiter at the restaurant is spectacular, polite and so knowledgeable! In the morning please say hi to Teresita! She does her job heartfelt, always with a beautiful smile and makes you feel like you are at home! Walter is so attentive and polite too! The manager Aracelly at La Cocina, I don’t know what to say about her.. she’s lovely, amazing, she cares about everything, she makes you feel like a movie star! Aracelly thank you for all you do!! Pablo the Restaurants Manager is super helpful. Let’s move to the bar… ohh yeah!! Jorge at the pool/La Cocina bar makes the best cocktails in Playa del Carmen! He’s simply amazing! And he also knows about all the tequila and mezcals. He’s a mixologist! Hafert the other mixologist was amazing too!! I can’t tell you in One review all the good things that you're going to find in Grand Hyatt Playa del Carmen, do yourself a favor and go!!! The guys at the pool and the bottlers were so nice!!! By the way; all the precautions with covid are in place, I felt super safe. I’m really picky with cleaning and they’re 100% recommended in this aspect too. If you want to experience a 5 star hotel with 5 star treatment you have to go there! Do it for you! Thank you!! Laura Duque
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Date of stay: August 2021Trip type: Travelled with family
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PRICE RANGE
US$220 - US$701 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
314
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Frequently Asked Questions about Grand Hyatt Playa Del Carmen Resort
Which popular attractions are close to Grand Hyatt Playa Del Carmen Resort?
Nearby attractions include Coralina Daylight Club (0.1 km), Ambarte (0.3 km), and Riviera Maya (0.4 km).
What are some of the property amenities at Grand Hyatt Playa Del Carmen Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Playa Del Carmen Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Playa Del Carmen Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Playa Del Carmen Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Grand Hyatt Playa Del Carmen Resort?
Conveniently located restaurants include Mu. Burgerhouse 10 Av, Rockas Jamaican Kitchen, and Zitla Ceiba.
Are there opportunities to exercise at Grand Hyatt Playa Del Carmen Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Playa Del Carmen Resort have an airport shuttle?
Yes, Grand Hyatt Playa Del Carmen Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Hyatt Playa Del Carmen Resort located near the city centre?
Yes, it is 0.3 km away from the centre of Playa del Carmen.
Are any cleaning services offered at Grand Hyatt Playa Del Carmen Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Playa Del Carmen Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.