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Grand Riviera Princess All Suites Resort & Spa

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7,118 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,326: English reviews
Reviewed 4 days ago NEWvia mobile

We arrived with our two children, room was decent. Had a King sized bed so we were some what impressed because we booked (and paid over and above) to be in the platinum suites. The couch was trendy, but as for comfort, not at all. This is where the staff expected our two children to sleep. We asked 8 times...

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Helpful?
1Thank Ryan W
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Ryan W Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I truly regret the inconveniences you had during their stay at Grand Riviera Princess. We are always worried about our guest’s well-being and strive...

Ottawa, Canada
Reviewed 4 days ago NEWvia mobile

We stayed from November 24th to December 1st, 2016. We had an amazing trip. The food, drinks and the accommodations were excellent. The staff was superb, especially Rocio at the Platinum section on the beach. Will return.

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Helpful?
Thank hescvrf
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear hescvrf Thank for taking the time to share your feedback with us and all the TripAdvisor readers. It's nice to hear that you enjoyed the facilities and services. Hopefully, you could give us the opportunity to serve you again soon. Rocio will be happy to hear your kind words :) Saludos desde Riviera Maya!

Calgary, Canada
Reviewed 4 days ago NEW

Just got back from a week at the Grand Riviera Princess. We were so impressed with everything. The only thing to be aware of is that the resort is massive and so walking from the lobby to the beach is about 15 minutes although they have a little train system you can ride if you don't want to walk. Our...

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Helpful?
Thank basher959
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear basher959 Thank you for taking the time to post your feedback about your vacation at Grand Riviera Princess. It is nice to know that you had a nice trip and that you enjoyed our facilities and services. Your desire to come back is the biggest compliment. We definitely hope you will decide to visit us again in the future;...

Greenville, South Carolina
Reviewed 5 days ago NEW

This was our second time in Playa. Our expectations were really high about the hotel, food, entertainment, staff etc. as our last experience in Mexico was amazing. First, the hotel is huge which I found as negative since if you are staying near the beach and want to go to the front entrance you will have to wait for a...

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Helpful?
Thank Stephanie O
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Stephanie O. Thank you for sharing us your comment, we are sorry to read that our hotel didn't met your expectations, we ensure you that our staff is truthfully and we rarely read comments like yours, also our security team keep every lost item forgotten by our guest in case you want to get it back. We will attached...

Laval, Quebec, Canada
Reviewed 5 days ago NEW

We've vacationed at a number of all-inclusive resorts over the years and the Grand Riviera Princess certainly rates among the best. Overall, our suite in the Platinum Riviera was marvelous, the food, be it in the buffets or the à la carte restaurants, was very good and the service was excellent. A breakdown follows: Check-in: Minutes after arriving, we were...

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Helpful?
1Thank ceebee308
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear ceebee308 First of all I would like to thank you for your candid comments. I am happy to hear that you enjoyed several aspects of our resort, and I appreciate all your feedback as it helps us to continuously improve our services and facilities. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided...

london
Reviewed 6 days ago NEW

It is our first time at this resort and all i can say it is worth it!i liked the reception area ,open spaced very very tropical feeling.The rooms were so big and they have everything you need,we stayed in a junior room suite .I really enjoyed the green spaces ,well maintained,all the species of birds and coati families,aswell the iguanas.The...

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Helpful?
1Thank deea_24
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear deea_24, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a nice trip and that you enjoyed our facilities and services. Feedbacks like yours helps us to continuously improve our services and facilities. We definitely hope you will decide to visit us again in...

Reviewed 6 days ago NEWvia mobile

Stayed for 2 weeks, amazing resort for the money, so clean!! Shout out to Abi-something man in the riviera buffet in the evenings. Beach is beautiful, deluxe junior suite was massive! Staff are so friendly. Good range of food. 10 minute walk not half an hour from reception to beach. Would go again!

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Helpful?
1Thank Claudia A
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Claudia A Thank you for taking the time to share your feedback of your recent stay. Thank you very much for choosing The Grand Riviera Princess to stay on your vacation, your opinion is very important to us. We hope very soon for another rejuvenating experience with us and we will be able to welcome you back to the...

Ontario, Canada
Reviewed 6 days ago NEW

This Holiday was supposed to be total relax as my wife was getting over a long sickness so we just wanted to rest. First don't get me wrong in this review this was a large very well kept resort with staff working their buts off to please. Our issue was we Paid For Platinum Level and our room was not...

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Helpful?
Thank Mark S
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mark S Thank you for taking the time to share your feedback of your recent stay. In Princess our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read we meet your expectations We hope that we will be able to welcome you back to the Resort in the future...

Portsmouth, United Kingdom
Reviewed 6 days ago NEW

My wife and myself stayed here for two weeks and we were so happy with the way we were treated From start to finish, the room was amazing, food was lovely every day, the pool bars and bar staff were top notch, All in all I couldn't find any thing that was disappointing

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Helpful?
1Thank tom m
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear tom m, Thank you in advance for sharing your feedback with us and we are pleased to hear that the resort met your expectations We hope that we will be able to welcome you back to the Resort in the future to show you how we are improving our services and facilities. Best regards;

Reviewed 1 week ago NEW

This is our second time at this hotel and again we had a wonderful time. We spent most of our stay at the chill out lounge. We arrived there on October 2 2016 ( been busy I am only getting time to write a review now ) we made reservations at the chill out the first night we arrived.. a...

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Helpful?
1Thank derek k
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear _kavanaghg Thank you very much for sharing your positive comment on our TripAdvisor platform Comments like yours makes us attempt more to provide our service every day. We will share your words with Ana, Geraldine, Vicente, Juan & Miguel they will be happy to hear your words. We hope that in the future we can have him back with...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $287 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#41 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#65 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't have room near mangrove swamp.”
 of 5 bubbles suffolkvisitor2311, 7 Dec 2016 | Read review
“Swim out room is the way to go!”
  • Swim out suite
 of 5 bubbles 827VanessaG, 6 Dec 2016 | Read review
“Be very specific with your requests, very few ocean view available”
 of 5 bubbles kmelroy622, 6 Dec 2016 | Read review
“All rooms are good in my opinion.i like the colonial/hacienda style.”
  • the grounds
 of 5 bubbles deea_24, 3 Dec 2016 | Read review
“The rooms are beautiful and comfortable. If walking long distances is difficult this resort is very large so I would recommend getting a room closer to the tram stops. My wife just had a total knee replacement 8 weeks prior to our vacation and the tram/ shuttle was an excellent way to get from one end of the resort to the other. ”
 of 5 bubbles toolmanpm, 2 Dec 2016 | Read review
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