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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,407 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,529: English reviews
Seaforth, Canada
Reviewed 1 week ago NEW

My husband and I had a great trip to this wonderful resort. We stayed for 1 week, met lots of friends and had a great time. At first I felt a little overwhelmed at the sheer size of it, but once you find your way around it's not a problem at all. We mostly hung around the 'party pool', where...

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3Thank canadianchristie
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear canadianchristie: Thank you very much for sharing your experience with the trip advisor community, that kind of comments motivate us to continue improving to provide you with an excellent service. Our collaborators Balam, Ricardo and Marianna, will be happy to hear your comments. We hope to be able to host you again in the near future. Best Regards.

Ottawa, Canada
Reviewed 1 week ago NEW

My first resort trip since the mid-70s turned out to be an absolute delight. That's right, I'm not a traveller. Never understood people who yearned to go to southern climes during the winter. Hey. I’m a Canadian from the Ottawa Valley, I can handle cold and snow. I actually like it although I tend to hibernate during winter. But ......

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5Thank Sherrill W
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Sherrill W: We are glad to know that after many years of not traveling, I decided to give Grand Riviera Princess a chance, comments like that motivate us to continue working to be a great hotel. We hope to have the honor of hosting you in the near future. Warm regards.

North Providence, Rhode Island
Reviewed 1 week ago

We enjoyed the resort the last time so much we did return. We upgraded to Platinum this trip and felt it was worth it, I have read some reviews and saw that some are not taking advantage of all that this offers. The rooms are not much bigger no, but you have an outdoor jacuzzi for your use, the rooms...

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2Thank Michelle T
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Michelle T: We are very pleased to have fulfilled your expectations and that your trip has been unforgettable, thanks for sharing your experience with the trip advisor community. We hope to have the pleasure of hosting you again in the near future. Best Regards.

Surrey, Canada
Reviewed 1 week ago

We throughly enjoyed our stay at the Grand Sunset Riviera. Service at the buffets was always great. Enjoyed Julio Lopez every breakfast and lunch at the Snack Riviera. His exuberance also started our day with a smile. Food good but sometime alittle salty for my taste. Many activities.

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Helpful?
2Thank helenschindel
Pilar O, Community Manager. at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear helenschindel: Thank you so much for taking the time to leave us your feedback on your recent experience. We are absolutely delighted to read that you enjoyed your stay at Grand Riviera Princess, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable...

Sarnia, Canada
Reviewed 1 week ago

Very large resort, very pretty, horrible service at check in, ( family side) Horrible concierge took 3 days to final get a restaurant booked. I don't have enough space to say everything but I will say that OMAR, ALEXINDRA, JORGE, and ALEXJANVRO ( head manager) all need a new lesson in Customer Service. We had a group of 28 people...

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6Thank brownie2576_11
Edmonton, Alberta, Canada
Reviewed 1 week ago

With 1500 rooms and a staff of over 1500 people, this resort is the largest one we have ever experienced in our annual Mexican family trip in the past 10 years. Try to get a room close to the beach because there is a LOT of walking. Make sure you get your towels out onto your favorite chairs by the...

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2Thank Frank H
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Frank H: We would like to thank you for choosing Grand Riviera Princess as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Looking forward to host you again. best Regards.

Laval, Canada
Reviewed 1 week ago

Great hotel, many activities, very lively, good for all ages, wonderful food, staff very helpful (Roscio hostess at Princess little buffet and Julio waiter very good) (Dionicio Maycituk at the Sunset Buffet is very quick). Rooms are quiet, clean and spacious. A lot of towels, minibar replenished every day. All positives about this hotel.

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2Thank loulouv2017
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear loulouv2017: Thank yo for sharing your experience with the trip advisor community. We are so happy to read that you had such a great time feedback. we are looking forward to host you again. Best Regards.

Lumby, Canada
Reviewed 1 week ago via mobile

Booked the Platinum package based on the information from agent and pictures on the web site. The Platinum suites have NO ocean view and are not any larger than the regular suites. You are closer to the beach and well that's about it from what I can tell. Resort is very nice, food is great, employees fantastic. Just think twice...

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3Thank littletrollbill
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear littletrollbill: We truly appreciate your kind words, first of all, thank you for choosing Grand Riviera Princess as your holiday destination and for taking the time to share your kind comments with our Trip Advisor readers. We hope to host you again. Best regards.

Chelmsford, United Kingdom
Reviewed 1 week ago via mobile

Booked up expecting to replicate a holiday of 15+ years ago in the Sun Palace, but this time with a family in tow. Place is massive, but we are happy to deal with that. Numerous swimming pools, all providing the same (ish) experience - so no need to trawl around and visit different ones! Pools are missing hundreds of tiles......

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1Thank Mozza2013
Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Mozza201: We are very concerned that despite of several efforts, we unfortunately failed to please you during your rather short stay. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. best Regards.

Reviewed 1 week ago

we had an ok time but our first room was musty and on the bottom floor so they moved us up a few floors and it was ok but not the quality we expected. the price was higher than we have spent and we have had alot nicer vacations. The food was average, not great and we paid for the...

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3Thank Connie Z
Pilar O, COmmunity Manager at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Connie Z: Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We are very sorry that you had a problem and you have felt a spy, we will take measures to avoid...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $259 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#25 Business Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#48 Luxury Hotel in Playa del Carmen
#54 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villas are great but they're for couples or solo, there's no privacy in the shower”
 of 5 bubbles R3983IXbenl, 23 Feb 2017 | Read review
“Swim-Up room pools tended to be crowded with children, as they were quieter and shallower than the party pools. Would not recommend.”
 of 5 bubbles Brontejohnston, 22 Feb 2017 | Read review
“Most rooms are identical inside (family rooms have bunk beds). No beach views from any room.”
 of 5 bubbles 7continentsTO, 22 Feb 2017 | Read review
“If you pay the extra for the Platinum Suites, you won't be disappointed.”
 of 5 bubbles samantharM9842XZ, 22 Feb 2017 | Read review
“All rooms are very nice from what I seen.”
 of 5 bubbles morsby, 21 Feb 2017 | Read review
5 of 5