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Grand Riviera Princess All Suites Resort & Spa

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Traveller (10689)
Pool & Beach (2008)
Room & Suite (1750)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“sports bar”(608 reviews)
“fondue”(403 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (9,343)
There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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6,965 results
Traveller rating
2,915
2,228
1,030
445
347
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2,915
2,228
1,030
445
347
Show reviews that mention
All reviewsa la carte restaurantssports barfondueplatinum suitemama miaplatinum areale fleurplatinum conciergechill out barla vaqueriaplatinum poolthe grilllas olaswater shoesprivate pooldays in advanceseafood
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2,201 - 2,205 of 6,965 reviews
Reviewed July 14, 2016

To give some context - this is my 4th trip to Cancun/Playa in 5 years. I travel a lot for work and stay in some very nice places, I'm a Marriott Gold so I'm used to my upgrades (I think this helps put reviews in...More

4  Thank Laurel113
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded July 15, 2016

Dear Laurel113 Thank you for taking the time to share your feedback of your recent stay with us and TripAdvisor’s Readers. It is nice to hear that you enjoyed our facilities and services. We are honored to have had the opportunity to serve you. All...More

Reviewed July 13, 2016

FYI, Grand Riviera Princess is the same property as Grand Sunset Princess. You have access to all of the same bars, restaurants, pools, and beach. I enjoyed my stay, and would rate this property as a 3.5-4 star resort (you are paying for what you...More

3  Thank Andrew S
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded July 14, 2016

Dear Andrew S We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services. We have talked to the hotel management in order to keep improving. We hope you give us the chance to continue offering you...More

Reviewed July 12, 2016 via mobile

Visiting until July 15th. I will describe my experience as if you were buying a nice luxury car and figuring out that they put a small anemic 4 cylinder motor under the hood that keeps on braking down. I would be quite disappointing even if...More

2  Thank Tom S
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded July 13, 2016

Dear Tom S Thank you for choosing Grand Riviera Princess as your holidays destination. We would like to apologize for the bad impression our service and offerings. In reference to the reservation procedure we use for our “a la carte” restaurants this system was elaborated...More

Reviewed July 12, 2016

Stayed here for 2 weeks in June 2016. Stunning hotel but it's the staff that truly make it . Very friendly and helpful in all areas. There are 1 or 2 areas that could be improved but I cannot fault this place and will be...More

Review collected in partnership with this hotel
1  Thank williamjamesreid
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded July 13, 2016

Dear williamjamesreid Thank you for taking the time to share your feedback of your recent stay. In Princess our main goal is that you have a great vacation and make you feel comfortable and we’re glad to read you will be back next year. Saludos...More

Reviewed July 12, 2016 via mobile

Great resort. Felt welcomed. Was worried about it being a family place but there's adults only parts on the beach. Plenty of activities also. It's hard not to have a great time there. All-inclusive was the way to go. Only thing I paid for other...More

2  Thank Ed S
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded July 13, 2016

Dear Ed S Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. We hope that you will not hesitate to visit with us again...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$164 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$164 - US$392 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (10689)
Pool & Beach (2008)
Room & Suite (1750)
Dining (718)
Family and Play Areas (123)
Business Centre & Event Rooms (28)
Amenities (26)
Questions & Answers
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Katie S
May 24, 2018|
Answer
Response from BUDDYV | Reviewed this property |
If you want to use them , yes, it is best as early as possible, but you do not have to
1
Vote
imperialbrickwork
May 20, 2018|
AnswerShow all 4 answers
Response from BUDDYV | Reviewed this property |
I agree with other answer. You have an accident there and your troubles are only beginning. Negotiate a cab price IMO
0
Votes
MandyMiltonKeynes
May 20, 2018|
AnswerShow all 2 answers
Response from Colin G | Reviewed this property |
There are two places you can collect pool towels from daily, no deposit needed. Just sign the book with your room number and how many you are taking.
1
Vote
Room Tips
"Top floors are always the best IF you don't mind climbing stairs, since there are no elevators in most of..."
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"use the ceiling fans to cool the room"
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"Yes we tip 3 to five dollars per day for room and it was very clean great job"
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"Nothing at fault plenty of space and clean always"
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