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28/07/2017 29/07/2017
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    Grand Riviera Princess All Suites Resort & Spa

    Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
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    28/07/2017 29/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
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          US$204US$225
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          Overview
          • Excellent45%
          • Very good31%
          • Average14%
          • Poor6%
          • Terrible4%
          Travellers talk about
          “sports bar” (533 reviews)
          “fondue” (364 reviews)
          Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Babysitting
          Private Balcony
          4.0 Star Hotel
          All hotel details
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          Rooms
          Jul 28Jul 29
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          1 room, 2 adults, 0 children
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          Write a Review
          Reviews (7,956)
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          There are newer reviews for Grand Riviera Princess All Suites Resort & Spa See the most recent reviews

          2,211 - 2,215 of 5,941 reviews

          Reviewed 4 August 2015 via mobile

          Visited resort for 2 weeks with 2 families and here are my pros & cons about the place.... Pros...fabulously maintained grounds & pool areas...large rooms (we had standard junior suite that was although looking tired & had hard beds but had great rainfall shower)...good beach...More

          1  Thank John A
          Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 14 August 2015

          Dear Client, I’m really sorry for you experience during your stay in our resort. On behalf of all the staff of our hotel and my own received my most sincere apologies about your experience during your stay at our resort. I would like to thank...More

          Reviewed 3 August 2015 via mobile

          My son's and daughter-in-law's wedding was beautiful and perfectly executed. However the service at the resort needs a lot of improvement to convince me to return to the resort. The tram was never sufficient to pick up all the guests that needed a ride forcing...More

          2  Thank PoCoNette
          Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 13 August 2015

          Dear Guest, Thank you for taking the time to share your feedback on Tripadvisor. We value all guest feedback as an opportunity to continue improving our services and products for our guests. Having read your comments I apologize for the unfortunate incidents you experiences in...More

          Reviewed 3 August 2015 via mobile

          The property is gorgeous, but so large you need to take a tram to get places. If you can stay in a swim in/out do it. The rooms were roomy and comfortable. If you need a ground floor room, ask in advance. Not all buildings...More

          Thank Iris S
          Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 28 August 2015

          Dear Client, We appreciate you have taken the time to share your feedback and comments; we take very serious every review received through this forum as this helps us identify the areas of improvement, in order to provide excellent service to all our guests. We...More

          Reviewed 3 August 2015 via mobile

          Just went home from a two weeks vacation at this hotel in playa del carmen, Mexico. It was a wonderful vacation, the best I've ever been on, and I have been to South Africa, Australia, Thailand and so on. It was truly paradise, and I...More

          12  Thank Sophie S
          Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 28 August 2015

          Dear Client, We want to thank you for your kind comments, we are glad to know that you had a pleasant stay and that you enjoyed our staff and facilities. It would be an honor to host you back soon and be able to provide...More

          Reviewed 3 August 2015

          I enjoyed the beautiful gardens and the great pools, but the food was horrible. It was very bland hospital or cafeteria food. The sauces didn't have good flavors, and one time (at the Italian restaurant) I was served undercooked chicken! The beach was nice and...More

          1  Thank Trey A
          Response from Obed C, Gerente at Grand Riviera Princess All Suites Resort & SpaResponded 13 August 2015

          Dear Guest, First of all, I would like to thank you for having chosen Grand Riviera Princess for your last vacation on Playa Del Carmen Our goal is not only meet your expectations but exceed them. I apologize if you did not receive the service...More

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          About
          Awards & Recognition
          GreenLeadersSilver level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Beachfront
          • Pool
          • Room Service
          • Restaurant
          • Bar/Lounge
          • Fitness Centre with Gym / Workout Room
          • Free Parking
          • Spa
          • Breakfast included
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Children Activities (Kid / Family Friendly)
          • Free Parking
          • Airport Transportation
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Minibar
          • Refrigerator in room
          • Things to do
          • Pool
          • Restaurant
          • Bar/Lounge
          • Fitness Centre with Gym / Workout Room
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$191 - US$507 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #30 Green Hotel in Playa del Carmen
          • #43 Top resorts Hotel in Playa del Carmen
          • #48 Luxury Hotel in Playa del Carmen
          • #56 On the Beach Hotel in Playa del Carmen
          • #63 Romantic Hotel in Playa del Carmen
          • #69 Family Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Accessible rooms
          • Number of rooms
          • 674
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotwire, Cheap Tickets, Hotels.com, TripOnline SA, Cancelon, HotelQuickly, HotelsClick, getaroom.com and HRS so you can book your Grand Riviera Princess All Suites Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Grand Riviera Princess All Suites Resort And Spa ,
          • Grand Riviera Princess All Hotel Playa Del Carmen ,
          • Grand Riviera Princess Hotel ,
          • Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
          Add Photo Photos
          Traveller (9623)
          Pool & Beach (1862)
          Room & Suite (1454)
          Dining (665)
          Hotel & Grounds (5649)
          Bathroom (201)
          Family and Play Areas (105)
          Business Centre & Event Rooms (28)
          Nearby
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          Nearby Restaurants
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          Restaurante Frida
          82 reviews
          .88 km away
          Nearby Attractions
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          Questions & AnswersAsk a question
          Nfev
          Hi I'm traveling with First Choice/Thomson and just read about a leaving tax. Can anyone explain this as looking in google the information is from 2015 so it would be good to know if we have to pay and how much do I am prepared. Thanks!!
          28 June 2017|
          Answer Show all 4 answers
          Response from BUDDYV | Reviewed this property |
          Mexico charges tourists 700 pesos (£36.28) when leaving the country. This fee is often included in scheduled airfares, but holidaymakers on a charter flight have to pay in cash before leaving the country. For a family of... More
          0
          Votes
          angie s
          So I was booked for platinum but just upgraded to the villa , I not going till December. My question is will I be disappointed with the change. Worked out about 180 Canadian more per person. I know it's too late but want to hear your take on it. Thanks for your answers in advance
          26 June 2017|
          Answer Show all 2 answers
          Response from ramblindan2017 | Reviewed this property |
          Hi, If you are referring to the Laguna Suites, I don't think you will regret it. We upgraded to Platinum, but asked to view one of the Laguna suites and I believe next time I would love to stay at one. Platinum Suites are... More
          1
          Vote
          Room Tips
          "You have to pay for good rooms. We were in the 700 block which is quite central"
          Read review
          "Swim up suites!"
          Read review
          "Get a Villa, take shoes with decent grip for rainy days as floors do get slippy, take US dollars, go to Coco..."
          Read review
          "Room near the beach is quieter and handy for the buffet restaurants for breakfast and lunch as well as the..."
          Read review
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