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Grand Riviera Princess All Suites Resort & Spa

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Traveller (10682)
Pool & Beach (2008)
Room & Suite (1750)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“sports bar”(608 reviews)
“fondue”(403 reviews)
AMENITIES
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (9,339)
There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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6,962 results
Traveller rating
2,915
2,226
1,030
445
346
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2,915
2,226
1,030
445
346
Show reviews that mention
All reviewsa la carte restaurantssports barfondueplatinum suitemama miaplatinum areale fleurplatinum conciergechill out barla vaqueriaplatinum poolthe grilllas olaswater shoesprivate pooldays in advanceseafood
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2,431 - 2,435 of 6,962 reviews
Reviewed May 1, 2016

The property is huge. Beautiful architecture and landscaping. Spacious rooms on the adults only side where we have stayed and beautiful villas in the center of the property where our friends stayed.The restaurants are numerous with excellent food selection and good service. However, if beach...More

2  Thank Elena Z
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded May 2, 2016

Dear Elena Z, I am very glad to hear that you had such a positive impact on your stay. One major feature when staying at Grand Riviera Princess is our resort host service. We like to pamper our guests and provide a superior vacation experience. ...More

Reviewed April 29, 2016

Just returned from Grand Princess, our second trip to the property but this time stayed in the Villa Laguna section. The resort has stood up well since our last trip in 2010, is well maintained and managed, but does perhaps suffer slightly due to it's...More

6  Thank pauljames403
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded May 2, 2016

Dear pauljames403, Thank you so much for your loyalty and for taking the time to leave us your feedback on your last experience at Grand Riviera Princess. We are pleased to know you had a delightful stay with us and that we were able to...More

Reviewed April 29, 2016 via mobile

We loved everything about this resort. It is huge!!! And absolutely beautiful, great architecture, nice statues all along the resort. Beach is great and big. Kids club is amazing, my toddler son didn't even want to leave the club, he went there every single day...More

2  Thank OLenany
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded May 2, 2016

Dear OLenany, It is wonderful to read that Grand Riviera Princess met and exceeded your expectations. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. We are ready to host you again whenever you...More

Reviewed April 28, 2016

Contrary to some of the reviews, we were there in April 2016. Seriously, the staff go out of their way to make your stay a memorable one and everything is really good. The resort is big and private, not crammed. The beach is perfect and...More

8  Thank rodney s
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded April 29, 2016

Dear rodney s, Thank you for choosing Grand Riviera Princess as your holiday destination And thank you also for taking the time to write such a nice comment. Feedback like yours is what motivates our team to continue working hard for our customers. We hope...More

Reviewed April 27, 2016

I stayed with my husband at the resort in the middle of April. The weather was fantastic. It wasn't hot or cold, or rainy, etc. It was sunny and windy at the beach but the breeze from the ocean didn't bother us at all. I...More

3  Thank nellisofiyenko
Response from Pilar O, Community Manager at Grand Riviera Princess All Suites Resort & SpaResponded May 2, 2016

Dear nellisofiyenko, We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. Hasta pronto amigos!

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$166 - US$395 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$166 - US$395 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#31 Green Hotel in Playa del Carmen
#47 Top resorts Hotel in Playa del Carmen
#53 Family Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#67 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (10682)
Pool & Beach (2008)
Room & Suite (1750)
Dining (718)
Family and Play Areas (123)
Business Centre & Event Rooms (28)
Amenities (26)
Questions & Answers
Ask a question
imperialbrickwork
May 20, 2018|
AnswerShow all 4 answers
Response from BUDDYV | Reviewed this property |
I agree with other answer. You have an accident there and your troubles are only beginning. Negotiate a cab price IMO
0
Votes
MandyMiltonKeynes
May 20, 2018|
Answer
Response from Colin G | Reviewed this property |
There are two places you can collect pool towels from daily, no deposit needed. Just sign the book with your room number and how many you are taking.
1
Vote
krazyray42
May 16, 2018|
AnswerShow all 2 answers
Response from krazyray42 |
thank you so much for your response. that information has helped me.
1
Vote
Room Tips
"use the ceiling fans to cool the room"
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"Yes we tip 3 to five dollars per day for room and it was very clean great job"
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"Nothing at fault plenty of space and clean always"
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"Clean the rooms properly before people pay good money and hard earned money to stay here"
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