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Grand Riviera Princess All Suites Resort & Spa

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Grand Riviera Princess All Suites Resort & Spa
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7,540 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Riviera Princess All Suites Resort & Spa
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Showing 5,629: English reviews
Morden, Manitoba, Canada
Reviewed 25 December 2014

the resort was gorgeous and very clean, i would return if the food was improved, the a la cartes were aweful, and the buffet was okay but not exceptional, some of the best food we ate was on tours and another con was the beds were hard as a table, if those two things were corrected we would have no...

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Helpful?
Thank Carina S
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear Carina S., We would like to thank you for taking the time to review us, we apologize for the inconveniences that you went through during your stay with us, we will take your comments into consideration so this won't happen again in the future. We truly hope you visit us again so we can give you the service you...

Lethbridge, Alberta, Canada
Reviewed 25 December 2014

I just got back from my trip to Mexico last night and I am so sad to be back home! My friends and I had a blast and the staff were one of the main reasons. They are all very friendly and they genuinely want everyone to be happy on their vacation. The entertainment staff that entertain at the main...

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Thank Lnicole22
Toronto, Ontario, Canada
Reviewed 25 December 2014

The Princess Resorts and Spa are a group of 4 different resorts in the same compound, we checked into the Sunset, was upgraded to the Riviera and met people from the Family Club (loads of fun activities for the wee ones and lots of free time for the parents to have fun too, best for kids aged 5-12) and the...

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Thank Niru P
Reviewed 23 December 2014

Great experience. There was a mix up with our rooms (should have had three, only got two) but it was fixed for us and the staff were amazing. There is some confusion with the a la carte restaurants- they book some for you as soon as you check in but don't really make that clear, but other then that it...

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Thank Delaney W
Calgary, Alberta, Canada
Reviewed 23 December 2014

Everything was good at this hotel, friendly staff nice rooms, good entertainment. Food was excellent, even the buffet had something for everyone. Has multiple pools so if you are looking for a party day or a quiet day you could pick the appropriate pool, Beach was great, in the ocean there is allot of big rocks and sea weed but...

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2Thank Ryan L
Hyderabad
Reviewed 22 December 2014

We had a great stay at this resort. Real value for money. Wide selection of food at every meal. Beach set up is awesome. Very lively. Bar, food, music... You don't need to leave the resort. It's all there. Nice rooms. Very well managed. Very clean. If thy give free wi fi... It'll be flawless.

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3Thank GOD1975
Connecticut
Reviewed 19 December 2014 via mobile

Great Hotel. Great town. Only gave it 4 stars cause it took 3 hours for the bags to get to my room. Drinks are what you expect. Drink at the lobby bar for brand liquor and tip goes a long way. Food is really good. Reserve restaurant early they fill up fast. Watch for seaweed and rocks in the ocean....

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1Thank rydesa00
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear rydesa00, First of all we want to thank you for your visit to our hotel and for your feedback. We are very glad to have met your expectations and that you enjoyed our services. We appreciate all your comments and concerns. It will be pleasure to welcome you in the future to repeat this pleasant experience. Best regards, Obed...

Reviewed 19 December 2014

My partner and I decided in this hotel after much research and speaking to people due to its location, and facilities. We booked our holiday through Thomson (First Choice). We left on the 3rd of December and returned on the 17th. We would easily go back to this resort again and thoroughly enjoyed it here. We are a young couple...

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7Thank DanielleDutta
texas
Reviewed 19 December 2014

Nice resort. Food was typical all inclusive food nothing to write home about. The Japanese restaurant was very good and they made it fun. Shows at night were good. The rooms not happy with the way the were cleaned l think they just made the beds and that was it. The beach beautiful ( although they need restrooms at the...

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Helpful?
Thank averythebird
Obed C, Gerente at Grand Riviera Princess All Suites Resort & Spa, responded to this review

Dear averythebird, It is pleasure to learn that you have spent a lovely time at our resort. We highly appreciate your positive comments about the quality of the service as well as targeting the points we can improve. They will be definitely reviewed with different departments in order to introduce corrective actions. We will be happy to host you again...

London, United Kingdom
Reviewed 19 December 2014 via mobile

I am writing this sitting in the main lobby... The resort is amazing and I think everyone that has been here would agree to it! The beach has a few stones but it is just for a small portion ( half a metre ) ; after this the sand is great and you can walk a great distance until you...

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1Thank DIANAINSOMNIA

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Grand Riviera Princess All Suites Resort & Spa is located on the stunning Riviera Maya, just three kilometers from the famous Playa Del Carmen, in beautiful surrounds, with large and spacious natural parks and the delight of a good tropical weather. Besides our fascinating beach, renowned for the clear water and splendid sea beds, typical of the east end of the Yucatan Peninsula, the Hotel invites you to discover the huge wealth of the archaeological remains of the Maya culture in this area. After crossing the spacious lobby the splendid "Paseo de los Dioses" is reached, which invites the costumers to discover the charm of the hotel. It is a gift to our senses to enjoy all our facilities that can be found to our left and right on the way to the marvelous beach awaiting for everybody at the way of the pleasant stroll.Opened in December 2007, Grand Riviera Princess offers 674 fully equipped rooms with a range of services that give the clients a variety of possibilities to choose from: Junior Suite, Junior Suite Deluxe (some with direct pool access), Platinum Suites and Laguna Villa Suites (ideal for the most romantic honeymoon).A fascinating Spa is offered to all the clients, and the most complete activity program during day and night. A range of services in the varied and international selection of top quality food provide the perfect counterpoint when sharing moments of peace and calm with excellent meals in beautiful and inviting specially decorated surrounds, some of which are by the sea. ... more   less 

Additional Information about Grand Riviera Princess All Suites Resort & Spa

Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $282 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Riviera Princess All Suites Resort & Spa 4*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Riviera Princess All Suites Resort And Spa
Grand Riviera Princess All Hotel Playa Del Carmen
Grand Riviera Princess Hotel
Grand Riviera Princess All Suites Resort & Spa Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#29 Green Hotel in Playa del Carmen
#43 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#53 On the Beach Hotel in Playa del Carmen
#63 Romantic Hotel in Playa del Carmen
#69 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Riviera Princess All Suites Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Riviera Princess All Suites Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible upgrade to platinum but you can enjoy most of the same with a regular room”
 of 5 bubbles josetX6307DH, 27 Mar 2017 | Read review
“We liked the first floor in building 8. Halfway between beach and restaurants.”
 of 5 bubbles cathytidwell, 27 Mar 2017 | Read review
“If you're both a beach and pool fanatic, I would ask for a room starting with a 6 or 7, unless you're going to be in the platinum sections.”
 of 5 bubbles KatyaFedorova, 25 Mar 2017 | Read review
“Loved our Villa - 9001.”
 of 5 bubbles ttrhmr, 24 Mar 2017 | Read review
“We enjoyed a room that was not at pool side. We enjoyed the peace and quiet.”
 of 5 bubbles HeatherL933, 23 Mar 2017 | Read review
5 of 5