We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Grand Sunset Princess All Suites Resort

Show Prices
Certificate of Excellence
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
Professional photos
Grand Sunset Princess All Suites Resort
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

7,879 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 6,495: English reviews
Chicago, Illinois
Reviewed 2 days ago NEW

This hotel was recommended by my travel agent. The only thing "wrong" was it was so big! I had great restaurant service from Randy and Joe and many others. I liked that they had 3 buffets at different locations so you didn't have to walk to the main buffet in the front of the resort. I loved the food carts...

 Report
Helpful?
1Thank corkyvari1530
Oakville, Canada
Reviewed 2 days ago NEW

I want to start and say I hope the management read these reviews! I was very impressed by how clean the grounds were kept. The staff is very friendly and go out of there way to make sure you are having a good time, they are genuine and really care about your experience. I would like to make special mention...

 Report
Helpful?
2Thank Ryan M
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Guest, Thank you very much for sharing your positive comment on our TripAdvisor platform Comments like yours makes us attempt more to provide our service every day We hope that in the future we can have him back with us to provide a service and help you to get a more satisfying stay. Best regards;

Chilliwack, Canada
Reviewed 2 days ago NEW

We had a great time and have been there 2 years in a row with friends! Love it there and the staff are so nice and helpful! We spent alot of time at the Chill out daily and our server Nelly Gil was fabulous! We had her last year also! She goes above and beyond to be a great and...

 Report
Helpful?
1Thank Deb99885
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Hola Deb99885, It is indeed a pleasure to read your stay with us was nothing but the best. We will share your comments with Nelly and our team in order to keep improving our services. We would love to host you again at your home away home Saludos!

London, United Kingdom
Reviewed 2 days ago NEW

The nicest Hotel with the friendliest staff I've ever come across. The selection and quality of food and drinks was superb and catered for all tastes in the wide variety of restaurants. Rooms and grounds are kept spotless by hard working staff and they're always willing to assist you. I would recommend this hotel to families and couples looking forward...

 Report
Helpful?
Thank garyaustin1
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear garyaustin1, Thank you for choosing us as your holiday destination, We are absolutely delighted to read that you enjoyed your stay at Grand Riviera Princess, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. we would...

Winnipeg, Manitoba
Reviewed 3 days ago NEW

Enjoyed everything, the entertainment was fun, loved eating at Mama Mia and the Japanese restaurant. The waiters and the waitress at the restaurants were very helpful and made our stay perfect. The bartenders at all the bars were their to please us.

 Report
Helpful?
4Thank cdwf
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Cdwf: Thank you so much for taking the time to leave us your feedback on your recent experience at Grand Sunset Princess. We are absolutely delighted to read you felt warmly welcomed and that the hotel staff provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage...

Reviewed 3 days ago NEWvia mobile

We stayed at the resort and had an ABSOLUTE AMAZING TIME!!!!!! Resort was spotless and the rooms spot on match. Shows and night life always busy and entertaining to say the least. Pedro Ricardo is the best bartender you can ever party with. All staff very polite and helpful all the time. Food was good and the restaurants were amazing....

 Report
Helpful?
3Thank Fred S
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Fred S, Thank you for choosing Grand Riviera Princess and thank you for being a wonderful guest. We will share your comments with Ricardo in order to keep improving, We will be ready to host you again soon and to continue offering you the best vacation, Sunny regards from Riviera Maya

Winniipeg, Manitoba
Reviewed 3 days ago NEW

We recently spent two weeks at the Grand Sunset Princess. It is a huge resort but very easy to navigate. The personnel employed at the resort are absolutely spectacular -- professional, personable, polite and accommodating. They are truly the heart of the resort. Our room was a swim out one and the room was large, pleasant and exceptionally clean. The...

 Report
Helpful?
2Thank Hez
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Hez, Thank you for your 4 stars review! Our guests satisfaction is our best reward. We hope to have the pleasure to host you again very soon. Do not hesitate to contact me if you have any special request to community.riviera@princess-hotels.com Best wishes and Kind regards

Milford, Indiana
Reviewed 3 days ago NEW

We stayed at the Grand Sunset Princess 11-27 to 12-3. It was a great value. We have paid higher amounts to stay at other resorts so we expected a bit less. It was worth it in our opinion and we would return if we received a great price again. Otherwise for $200-$300 more per person we would go elsewhere. The...

 Report
Helpful?
1Thank MJ B
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear MJ B, We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services. We have talked to the hotel management in order to keep improving. We will share your comments with Luis, Roberto and Andres, they will be really happy to read your comments. We hope you give us the chance...

Arlington, Texas
Reviewed 3 days ago NEW

There were 10 of us. 6 adults and 4 children (4, 6, 8 & 10). This was a great place for our family. We invested an extra $100 per person for the Platinum area. Soooo worth it. There was a smaller pool that wasn't so loud, crowded or obnoxious. Perfect place to keep an eye on all the kids. Waiter...

 Report
Helpful?
1Thank Cheryl T
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Cheryl T, Thank you for taking the time to share your experiences with the Trip Advisor community. We have taken all your feedback on board and this will be used constructively to perfect our Grand Riviera Princess experience. We have carefully noted each point you mentioned and will share it internally. We take our guest´s opinions very serious. Feedback...

Reviewed 4 days ago NEW

Great place to have fun and/or relax. The buffet was not good at all. Of course the a la carte food was good. But the menu at the Chill Out (cost extra) was amazing! The staff was awesome, we had our favorites of course that we tipped well, but we were always greeted warmly wherever we went. Our room was...

 Report
Helpful?
1Thank Damon T
Pilar O, Community Manager at Grand Sunset Princess All Suites Resort, responded to this review

Dear Damon T, thank you for sharing us your experience. We will attached your comment with our chef in order to keep improving our gastronomic offer. Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve. best regards.

9,054 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (8738)
Viewed
Pool/Beach Area (1828)
Viewed
Room/Suite (1048)
Viewed
Hotel & Grounds (2031)
Viewed
Family/Play Areas (63)
Viewed
Dining (494)
Viewed
View from Room (308)
Viewed
Bathroom (179)
Viewed
Business Centre/Function Rooms (39)
Viewed
1:38
Videos (20)
Viewed
Other (2728)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (302)
Viewed
Amenities (25)
Viewed
Beach (13)
Viewed
Junior Suite (34)
Viewed
Junior Suite Deluxe Pool (40)
Viewed
Laguna Villa Suite (44)
Viewed
Platinum Pool (4)
Viewed
Platinum Suite (39)
Viewed
Pool (11)
Viewed
Dining (25)
Viewed
The Hotel (67)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (14)
Viewed
Family/Play Areas (2)
Viewed
Room/Suite (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
0.4 km away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#55 of 213 in Playa del Carmen
4,096 reviews
0.3 km away
Grand Riviera Princess All Suites Resort & Spa
Grand Riviera Princess All Suite...
#75 of 213 in Playa del Carmen
7,122 reviews
4.9 km away
The Reef Coco Beach
The Reef Coco Beach
#98 of 213 in Playa del Carmen
3,219 reviews
Show Prices
Show Prices
Show Prices
12.3 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,300 reviews
37.3 km away
Grand Palladium White Sand Resort & Spa
27.3 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#9 of 17 in Puerto Aventuras
4,046 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $229 - $613 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
TripAdvisor is proud to partner with BookIt.com so you can book your Grand Sunset Princess All Suites Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#40 Top resorts Hotel in Playa del Carmen
#43 Luxury Hotel in Playa del Carmen
#51 On the Beach Hotel in Playa del Carmen
#60 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
890 questions
Ask a question
Brooklyn, New York
over a year ago

See all questions (890)

Questions? Get answers from Grand Sunset Princess All Suites Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the Platinum Suites”
 of 5 bubbles 958RyanM958, 8 Dec 2016 | Read review
“Tile too slippery in rooms as we were in a swim out suite!”
 of 5 bubbles Deb99885, 8 Dec 2016 | Read review
“Go for the Platinum area. Worth every extra penny!!!! Loved it. Over the top service.”
 of 5 bubbles CherylT992, 7 Dec 2016 | Read review
“Eat at the sports bar!!”
 of 5 bubbles damont450, 6 Dec 2016 | Read review
“If you want closer beach access you'll be farther from the main lodge”
 of 5 bubbles rachelle1820, 6 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay