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Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
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8,195 Reviews from our TripAdvisor Community

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Showing 6,765: English reviews
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St Louis, MO
Reviewed yesterday NEW

I loved everything about this resort. There is something for everyone no matter your age. The place was well kept and absolutely beautiful. I enjoyed every minute of my stay. Next time I'm hoping to stay for two weeks. I can't wait to return. The staff are so friendly and professional. Loved it!

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Thank mgille4276
Edmonton, Canada
Reviewed 2 days ago NEWvia mobile

3rd time to this resort and we still love it! We went from feb 14-21, weather was beautiful, food was good, room was beautiful and clean. Room service was quick and the the staff are all so friendly, and very hard workers. We always left a tip in our room for our house keeper. We spent a lot of time...

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3Thank mitchk33
New York City, New York
Reviewed 2 days ago NEWvia mobile

Well the stars were aligned in full force against us for my family winter recess vacation. I had 2 young children in tow (ages 5 and 1) and all I can say if that this place needs a major lesson in hospitality, customer service and COMMON SENSE. Upon arrival at 3pm, we were greeted by the most unfriendly bunch of...

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1Thank RayEl2014
Reviewed 3 days ago NEW

We had an amazing time. The service was FANTASTIC, especially in our Platinum lobby - Baudelio our bartender and Neysi were so welcoming and friendly. The rooms were clean, grounds were impeccable and the beach was to die for. Tons to do in that area. The food was good - I'd highly recommend going to the restaurants compared to the...

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3Thank Brandilyn D
Toronto, Ontario, Canada
Reviewed 3 days ago NEW

I have just returned from a week long stay at this resort, and had a wonderful time. Note - while we were registered under the "Sunset" resort; we technically stayed on the "Riviera" side. We had full access to everything (except the Family Club; well because we didn't pay for that!) on both the Sunset and Riviera side. The room:...

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1Thank TB3410
Erial, New Jersey
Reviewed 4 days ago NEW

I had a wonderful time...lots of fun, lots of activities. Food was good and the staff were very courteous and went out of their way to assist. I loved the pool and the beach. There was always something to do. The rooms were beautiful.

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1Thank turners_0612
Grand Rapids, Michigan
Reviewed 4 days ago NEW

The Jr deluxe room was beautiful as we're the pools and the grounds. The food was pretty good, especially the Italian restaurant. Service was good, specifically Susanna at the swim up pool and Aaron at the swim up bar. The coaties are numerous and out of control.

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1Thank ckcolton
Saskatoon
Reviewed 4 days ago NEW

This is the second straight year that my wife and I stayed at the Grand Sunset Princess in the Platinum area. Fantastic resort. Very impressed with the staff, especially Sebastien in the Sunset Platinum Lounge who provided excellent service and a constant, welcoming smile. Also, I would like to recognize Veronica in the Sunset Snack Bar. We met her last...

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1Thank Leo P
Calgary, Canada
Reviewed 4 days ago NEW

The positive things about the vacation, was the grounds were kept so clean, you were able to smell the bleach on the walkway. Rooms were kept clean, had to get a light bulb changed in the room. I always got early to get a beach chair before 7am, beautiful sunrises. The food was OK, if you ate at the buffet...

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Thank Barb Z
Winnipeg, Manitoba
Reviewed 4 days ago NEW

Sensational trip! Would highly recommend this resort to anyone even with small children. We had an amazing stay, wish we could have stayed longer!!! The staff and all the amenities where superb! there was always something to do or see. The resort never felt overcrowded and there where always chairs available by the pool and food and drinks near by.

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1Thank manddwiebe

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Free Parking
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Grand Sunset Princess All Suites Resort

Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $217 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico
Hotel Style:
#23 Business Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#46 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#58 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sunset Princess All Suites Resort staff and other travellers.
1,026 questions
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Brooklyn, New York
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The platinum suites are closer to the beach, include a private lobby, bar and pool and are quieter in general.”
 of 5 bubbles brandilynd2017, 22 Feb 2017 | Read review
“$5.00 a day!”
 of 5 bubbles turners_0612, 21 Feb 2017 | Read review
“I had emailed the hotel to request an upper level room with an ocean view and they did not even bother to reply.”
 of 5 bubbles leop518, 21 Feb 2017 | Read review
“Junior Suite”
 of 5 bubbles 141barbz, 21 Feb 2017 | Read review
“if you would like a quiet room a swim out room is not the best option for you”
 of 5 bubbles 556hilarya, 20 Feb 2017 | Read review
5 of 5