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The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton

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Avenida 1RA Norte, Entre 30 Y 32, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
11 people are viewing this hotel
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Hilton.comUS$382
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Traveller (1297)
360
Panoramas (9)
Dining (270)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 21-07-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Updated 21-07-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#61 of 305 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton is an all-inclusive, adult-only resort located along Fifth Avenue in Playa Del Carmen. Our hotel offers a rooftop pool, snack bar, and on-site restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Couples massage
Adults only
Rooftop terrace
Valet parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Facial treatments
Foot massage
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
iPod docking station
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Boutique
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates
1258Reviews121Q+A100Room tips
Traveller rating
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Popular mentions
FdCpair wrote a review Sep. 20
12 contributions
+1
We loved this place. Do your research ahead of time so you know what to expect. This place is not directly on the beach, but it only takes a few minutes to walk there. And, there is not the huge selection of onsite dining locations that can be found at some other all-inclusive properties. However, there were more than enough menu options to not have the same thing twice while staying for several days - but we did have several things twice or more because everything was so tasty and enjoyable. Every single thing we had for breakfast, lunch, and dinner was delicious! All dining is outside and casual. The airy ground floor dining area with its beautiful mural is covered by a high, sloping, tent-like structure, and the rooftop area has both covered and uncovered areas. (Dinner is served downstairs when the weather is bad.) Also, we did take advantage several times of the self-serve coffee bar with its always-available selection of pastries and mini-sandwiches. David and Vicente handled our sparkling wine-infused check-in with ease and did a great job of explaining everything including the covid testing procedure that was required for our return to our home country. All of that was done at another larger sister property that was less than a 5-minute walk away. Plenty of experienced people were on hand there to shepherd guests through the process as quickly as possible. Having all food and drink included was so convenient. We spent long hours at the fantastic pool enjoying great service from many people - in no particular order: Francisco, Julio, Epi, Omar, Gerry, Dago, Ivan, Oliver, Mauri, Jose Roman, and Master Chef Crescensio. I'm so sorry if I missed anybody, and I know there were more people working behind the scenes who we didn't get to meet. You are all the stars of the show, and we thank you for making our stay so very relaxing and fun! Thank you for taking care of us - we look forward to seeing you again. If you want loud pool activities, multiple restaurants that require reservations and dress codes, and a general party atmosphere, I recommend looking elsewhere. If you want a nice relaxing place where you can unplug from a busy life, reconnect with a partner, chat with fellow travelers, eat and drink all you like in a beautiful environment - all while enjoying wonderful service - we can highly recommend this hotel to you. We are glad this property is now under the Hilton umbrella - otherwise we may not have discovered it.
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: We enjoyed being on the side of the hotel away from the 5th ave noise that was going on in the...
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded 3 days ago
Dear FdCpair, Thank you so much for choosing The Yucatán Resort for your recent stay in Playa del Carmen; we are so happy to learn that your experience and stay was great! Thank you so much for taking the time to share your experience with the Trip Advisor community, your feedback is so important to us. We hope to welcome you again at The Yucatán Resort in a near future. Kind regards,
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2010lovethesun wrote a review Jun. 2021
Boerne, Texas80 contributions62 helpful votes
Hotel's Favourite
We stayed for a long weekend and had a great time. We have stayed many times in downtown playa de Carmen but our first time to this hotel. They just switched from Live Aqua to Hilton Yucatan resort. They have 60 rooms and are right next to 5th avenue! Primo location. We arrived early and as diamond members we were able to get our room right away. The bell man gave us a tour of the entire hotel then escorted us to our room. Our luggage was delivered shortly after.... great super easy check in!! The rooms are very nice and spacious. Clean and new, up to Hilton standards. We did upgrade to “all inclusive plus” for one day which let us visit the Hilton playa de Carmen. Just ask the front desk. It’s only a 6 minute walk! We have stayed there before so we knew it was well worth the extra cost. The food and drinks... the food is fabulous especially for a all inclusive. Our food was always hot and presentation was spot on! A plus for us was room service is not your typical sandwich’s and pizza menu. They have 2 restaurants, that are open at different times. So you can order off the same restaurants menu for room service! Just save the menu link! That was the best, especially after a long day on the town! The only two small downfalls. First, The hotel is all outdoors so when it rains there is really nowhere to go and hang out. Second, the alcohol selection is limited. There is a $8 charge for many of the alcohol options that are included at other hotels we have stayed at. The staff is great. Thank you angel at the bar for the great drinks and conversations... and room service too!!! Manuel, the manager is very personalabble and talked to us a few times. He takes great pride in his hotel. We saw him helping staff on many occasions, he leads by example! Teresa the chef visited our table and made sure we we happy with dinner....there were so many staff that made our trip memorable. Don’t hesitate to book this great hotel! We will definitely return.
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Date of stay: June 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded Jun. 15, 2021
Dear 2010lovethesun, Thank you so much for choosing The Yucatán Resort Playa del Carmen, for you vacations, and thank you so much for taking the time to write such kind and complete review, as Hoteliers, nothing is more important to us than having our guests happy, and meet all their expectations. We sincerely hope that you visit us again soon, I'm sure you will find much better improvements. Thank you again.
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Russell D wrote a review Sep. 10
1 contribution
All of the hotel attendants were extremely helpful and welcoming to their guests. They were very knowledgeable about playa del carmen and the surrounding areas. They also have a spa at the hotel. I had a massage from Susan Cadeza massage therapist, who not only gave a great massage but was also very knowledgeable about Playa del carmen and the surrounding state of Quin Tana Roo. I also had an over charge from 1 of the street vendors, I wasnt able to call out to my bank in the United States. Thankfully the staff was able to help me clear the issue. The hotel overall is a safe environment and conveniently located near the beach and the 5th avenue.
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Learn how to haggle. Lots of stores have the same products. You can find better deals by...
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded 1 week ago
Dear Russell D, On behalf of our General Manager, we would like to thank you for choosing The Yucatán Resort for your recent stay in Playa del Carmen, and for taking the time to share your positive experience with the TripAdvisor community. We are so happy to read that your stay went great, and we'll pass along the praises to our Team Members. Thank you, and we hope to welcome you back at The Yucatán Resort JMC
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ajamminman wrote a review Sep. 7
Chicago, Illinois28 contributions2 helpful votes
I selected this rating because there were a few small issues. First off, the staff was mainly great. There were minor language barrier issues but perhaps we should have taken more care to learn more Spanish. Another issue I had is that the bed was far too soft. I imagine that some people think of this as a benefit, but beds should be suitable for most not just for people who like extra soft beds. For me, that meant sleeping on the chaise in the room as I have back issues, so a firm mattress is needed. We also noticed that drinks were being watered down during the day. The toilet also didn't flush properly. We told staff and the sent someone right away to work on it with a plunger, but I think it is more of a design problem with the toilet. Also, one day we were given only one face towel and when we asked for another, we were told that they were out of them. We did receive a second one the next day. All staff at Tapestry was enjoyable. Some of the staff of the larger Hilton down the street were a bit harsh. There seems to be some issues that the staff have at the larger Hilton serving guess from the Tapestry. The wristband system creates classes of guests and leaves guess and staff confused as to what is included in there stay. Also, food at the Tapestry is limited meaning that guest have to go to the larger Hilton for most meals. A couple of issues with that is that a couple of the restaurants at the larger Hilton are closed and the ones that are open were closer to or are fine dining. Fine dining is good but not for every meal. That lead us to eat two meals away from the hotel even though we stayed at the Hilton due to it being an all-inclusive stay. So, a larger variety of type of dining would have been very helpful for us. We learned, after the fact, that many restaurant gouge patrons. We definitely felt scammed at the Hard Rock. It's more annoying since we shouldn't have felt in necessary to eat away from the All-inclusive Hilton stay.
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Date of stay: August 2021
Rooms
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded 2 weeks ago
Dear ajamminman, We are very sorry to hear your stay was not totally enjoyable, we have taken note of everything you state; thank you so much for taking the time to share your experience with the TripAdvisor community. We appreciate your feedback, and we'll take measures to prevent this from happening again.
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Idallys wrote a review Sep. 2
1 contribution
My boyfriend and I stayed at this resort before when it was Live Aqua which we loved as well. Everything was pretty much the same, if not, better! The staff is 10/10 on every level - service, friendliness, and attentiveness. Thank you Yucatán Resort for an amazing experience!
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Social Media The Yucatán Resort, Sales at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Responded 3 weeks ago
Dear Idallys, On behalf of our General Manager,and the entire team at The Yucatán Resort, we would love to thank you for choosing our beautiful property for your recent stay in Playa del Carmen. We are so happy to read that your overall experience was great! We hope to keep welcoming you here and make you feel at home! Kind regards, JMC
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PRICE RANGE
US$198 - US$514 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Live Aqua Boutique Resort Playa Del Carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
60
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Frequently Asked Questions about The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton
Which popular attractions are close to The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Nearby attractions include Coralina Daylight Club (0.3 km), Ambarte (0.4 km), and Kitxen (0.4 km).
What are some of the property amenities at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Conveniently located restaurants include Mu. Burgerhouse 10 Av, Rockas Jamaican Kitchen, and Zitla Ceiba.
Are there opportunities to exercise at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton located near the city centre?
Yes, it is 0.4 km away from the centre of Playa del Carmen.
Are any cleaning services offered at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Yucatan Playa del Carmen All-Inclusive Resort, Tapestry by Hilton?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (2.0 km).