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Villas H2O

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#48 of 89 Hotels in Tulum
Certificate of Excellence
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1 room 2 adults 0 children
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Villas H2O
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181 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Reviewed 1 week ago via mobile

Beautiful boutique hotel within walking distance to centre of Tulum. Quiet and very well equipped room. Worth every penny. Staff is exceptional.... we (2 adults + 2 kids) landed on the doorstep on 24 Dec evening as our other accommodation turned out to be a disaster and they did everything possible to accommodate us. Thank you so much! We loved...

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Helpful?
Thank magda s
Min_JL22, Director General at Villas H2O, responded to this review

Dear Mrs. Magda, thank you so much for your lovely comment. We are glad we could help out and that you enjoyed satying with us. We hope to see you back soon :)

Stockholm, Sweden
Reviewed 1 week ago via mobile

Small and nice hotel in the outskirts of Tulum town. Beautiful garden and very nice pool and nice rooms. Breakfast is fresh and very good. Coffee is great! The pool is big enough to swim in and very clean and fresh. Rooms are big and nicely decorated and very clean. All the staff are very friendly and ready to help...

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Helpful?
Thank Byonda
Min_JL22, Director General at Villas H2O, responded to this review

Thank you for your kind comment! We are glad you enjoyed your stay at our hide away and also the service provided. Having wine and beer to serve is also our next wish :) It is in our future plans. In the meantime guests are allowed to bring their own and cool it down in the fridge in the room....

Reviewed 1 week ago via mobile

One, if not THE hotel I enjoyed the most over many years of world wide travel. Wonderfully quite, love the architecture and interior of the rooms, simple but excellent breakfast. Thanks so much for having us!

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Thank Markus S
Bethesda, Maryland
Reviewed 1 week ago

The Riviera Maya is beautiful but between Xmas and New year it is crazy busy. We were coming from Cozumel (great) via Playa del Carmen (a shock....why but why would people want to go on holidays to shop at H&M?). So when we arrived at Villas H2O it was some kind reconciliation with humanity :-)? Super nice staff, with very...

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Helpful?
Thank IBC20817
Min_JL22, Director General at Villas H2O, responded to this review

Thank you so much for your comment! We want to offer our guests a peaceful and secure place to stay. We are so glad you found in Villas H2O the hide away that you needed to relax and recharge from hectic holiday Season. We hope to see back very soon! :)

Atlanta, Georgia
Reviewed 1 week ago via mobile

The place is neat , nice pool and friendly staff , the rooms are just sufficient , ac works well , the staff is very nice and willing to help with any questions about local attractions , the hotel is def off the beaten path , it is cheaper than others when booking last minute , it's only a 15...

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Helpful?
Thank senorris08
Min_JL22, Director General at Villas H2O, responded to this review

Thank you very much for your comment. We appreciate our guests' feedback because it helps us improve. We focus on giving the guest the best service posible so they can take full advantage of their trip to Tulum and also feel comfortable here with us, being able to take a brake and relax in our hideaway. We are now working...

Atlanta, Georgia
Reviewed 3 weeks ago

Our family (2 kids, 5 and 8) + grandma had a wonderful stay at H2O. A beautiful, simple style with a very accommodating staff. Only a handful of rooms makes it feel like home. Will definitely go again!

Review collected in partnership with this hotel
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Thank jenr930
Min_JL22, Director General at Villas H2O, responded to this review

Thank you so much for your lovely comment! It will be a pleasure to have you back!

Auckland, New Zealand
Reviewed 23 November 2016

We had a fantastic time at Villas H2O. The hotel is lovely and small and has a great location just out of town in Tulum. The area is quiet and we were very grateful for the pool with the hot weather during our stay. The highlight of this hotel though, is undoubtedly its staff. The were so friendly and went...

Review collected in partnership with this hotel
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Helpful?
Thank stevar2016
Min_JL22, Director General at Villas H2O, responded to this review

Thank you so much for you review! Nothing makes us happier than reading that our guests had a good experience while staying with us. It definitely motivates us to keep up the good service and to know that its in the details and little things that difference is made. We hope to see you back very soon!

Hong Kong, China
Reviewed 17 November 2016 via mobile

The is a small boutique hotel, where the service is personal. The pool/breakfast area is really beautiful. Thank you so much to the girl who recommend we visited the nearby Laguna - this turned out to be quite possible the highlight of our Mexico trip. The rooms could be improved by adding better curtains to add more privacy and prevent...

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Helpful?
Thank sam150
Min_JL22, Director General at Villas H2O, responded to this review

Thank you for your comment! It gives us great pleasure to hear that our guests have a good experience on their holidays with us. We are at the moment in the process of changing our curtains so that, like you suggested, we can give our guests more privacy and keep the light out. We are also working on our general...

Salt Lake City UT
Reviewed 4 November 2016 via mobile

Villas H2O is located south of town on an easily missed gravel road. Commercial trucks sometimes block the road making it hard to find. The effort is worth it though. Simply appointed clean rooms next to a beautiful courtyard and swimming pool offer much relaxation away from the fast paced tempo in town. The hotel staff is very friendly and...

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Helpful?
Thank Andrew J
Min_JL22, Director General at Villas H2O, responded to this review

Thank you very much for your kind comment. It gives us great pleasure to know that our guests feel comfortable and enjoy the relaxing atmosphere here at Villas H2O. We apologize for the inconvenience of getting here. We are working to improve that, we already have a sign on the corner with the main road, and also planning on putting...

Chicago, Illinois
Reviewed 4 October 2016

We ended up staying at Villas H2O last minute after losing power in our original Airbnb and could not have asked for a better safe haven! We all wished we had just stayed there for our whole trip! We arrived in the middle of a rain storm and were greeted with towels and such a warm welcome. The rooms were...

Review collected in partnership with this hotel
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Helpful?
Thank kaleighg206
Min_JL22, Director de Relaciones con Clientes at Villas H2O, responded to this review

Thank very much for your comment! We are glad you could find us just in time to shelter from the storm and also that you could find here a comfortable and relaxing place to stay. We wish to see you back again soon! hopefully this time with a bit more sun ;) !

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
Room types
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Villas H2O in Tulum! Setting a new standard for boutique hotels in Tulum town, Villas H2O combines modern, minimalist design with locally crafted detailing and furnishings to create an atmosphere of urban chic with a friendly, relaxing vibe. Our location on the southern edge of town provides easy access to restaurants and shopping, without sacrificing rural quiet and jungle views. Villas H2O offers 3 types of rooms, all stylishly decorated and with private balconies or patios. ... more   less 

Additional Information about Villas H2O

Address: Calle Chichen Itza Mz. 24 Lt. 001, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $130 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Villas H2O 3*
Number of rooms: 10
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Also Known As:
Villas h2o Hotel Tulum
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Questions & Answers

Questions? Get answers from Villas H2O staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are good. First floor might be cooler, because the sun does not hit them so hard.”
 of 5 bubbles 625reginas, 6 Dec 2015 | Read review
“All rooms are great!”
 of 5 bubbles 878Stephaniem, 30 Aug 2015 | Read review
“Our room was on the first floor with a balcony, I highly recommend it. Room on the ground floor might not be that good.”
  • Balcony
 of 5 bubbles Norcheto, 16 May 2015 | Read review
“Not sure, we stayed on ground floor and it was great.”
 of 5 bubbles rutgersdotter, 31 Mar 2015 | Read review
“Upper floor rooms are breezy!”
 of 5 bubbles Forattini, 10 Feb 2015 | Read review
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