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Azucar Hotel

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140 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Reviewed 15 October 2014 via mobile

Great place, basic and with all necessary structure. The Internet was better than another comments! A few steps from the sea, really wonderful with white sand! The room are rustic with some candlelight. The price is very good comparative with others rooms

Thank Evandro C
New York
Reviewed 29 September 2014

the general manager which is in Mexico Citi is a LIAR - she over booked the cabana and LIED to me saying my reservation was wrong. Booking.com confirmed SHE changed it, which this should not happen, they property should not have access to change reservations or dates.. i rent that place because of the electricity and the fridge since i...

3Thank eduvije c
Tulsa, Oklahoma, United States
Reviewed 17 September 2014

This place sure beats camping in a tent. I see it as luxury camping in an amazing location! I've roughed it on many vacations so it wasn't shocking to me to have no A/C especially with the strong ocean breeze. It kinda sucked when we lost power the first night so our fans didn't work. We lost water the next...

1Thank Heather J
Fort Worth
Reviewed 29 August 2014

Well the two reviews before are about a perfect description of the place. Don't get me wrong, I'm no snob and was looking forward to staying in a place with no AC. We stayed in the family cabana since there were five of us. The room was very rustic, which was ok but the fact that there was not ample...

Thank MattDFW
Doha, Qatar
Reviewed 4 August 2014 via mobile

For the amazing views and location this place seriously let's itself down. We are in the Lunameilera room. The upkeep of the place just does not meet the stunning location. The power goes out meaning no fan which is the only means of cooling on hot nights and no lights so u have to stumble around in dark. Most horrendously...

1Thank Aaron P
Panama City, Florida
Reviewed 24 July 2014

We were a family of 6 staying the in deluxe family cabin directly on the beach....but I need to be really clear at this point. Don't think of this place as a hotel. It is not. You are in a cabin on the beach. I am giving it an excellent rating because of the location. That's what we came for;...

2Thank Tita1
Littleton, Colorado
Reviewed 11 May 2014

First let me say that the location alone makes me want to give this hotel the highest rating, unfortunately, the level of service...or lack thereof...almost completely ruined the experience. When I arrived there was no attendant at the desk, there was a "doorbell" that I can only assume was just for show, because I had to wait over half an...

2Thank Courtney M
Birmingham, United Kingdom
Reviewed 9 May 2014

We arrived late and were greeted by the doorman, who kindly had waited in a open reception room by entrance. He carried our luggage up a softly lit sandy path to the Lunamielera cabin. As we arrived at night we couldn't appreciate how beautiful the surroundings were. The sun came up to reveal a perfect beach. The bed was comfortable...

1Thank Sarah R
New York City, New York
Reviewed 3 May 2014

This place is absolutely amazing! We spend 3 nights in this paradise and most of the time we just sat on our terrace in a hammock and enjoyed the gorgeous view (two steps from the beach, maybe 10 from the carribean sea). If you want more sun you can also relax on the hotels sun loungers right at the beach....

1Thank ChrisG1978
Slough, United Kingdom
Reviewed 20 April 2014

What more could a person want? A private room, opening onto a patio with chairs and a hammock.The Caribbean sea 10 steps away. The sound of the waves rolling in and a private beach, raked and cleaned every morning and patrolled every night. Loungers and umbrellas set up ready. Cheery, efficient staff who sort out things immediately. A lovely lady...

Thank Borkijazmo

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Hotel & Grounds (29)
Bathroom (6)
Room/Suite (37)
View from Room (16)
Pool/Beach Area (11)
Other (33)
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  • Beachfront
  • Free Parking
About the property
  • Beachfront
  • Free Parking

Additional Information about Azucar Hotel

Address: Tulum Hotel Zone Km. 7.5, Carr. a Boca Paila, Tulum, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $218 - $762 (Based on Average Rates for a Standard Room)
Number of rooms: 5
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Questions & Answers

Here's what travellers have asked, with answers from Azucar Hotel staff and other travellers.
2 questions
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Questions? Get answers from Azucar Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the family room if you have kids --- there are two full sized beds and two couches that could serve as beds as well.”
 of 5 bubbles iank616, 29 Mar 2016 | Read review
“Avoid Selvamar room”
  • bathroom, the toilet is not working well.
  • bathroom, the shower is not working. You will not get hot water.
  • tiny bathroom
  • Tiny room
  • There are many wholes in the roof. Mosquitoes will get in & out. Hope you do not get rain.
  •  view from the room on brick wall and unusable hamak with a strong noise coming from the back.
  • Half working shower outside of the room. Works better than the one inside.
  • view 2 from the room in the jungle. You can hear cars day and night.
 of 5 bubbles jbpringuey, 24 Jan 2016 | Read review
“All of them are nice. There is one that does not have an ocean view.”
 of 5 bubbles 559kimg, 17 Oct 2015 | Read review
“We stayed in the family bungalow. Sleeps 6.. Full kitchen, dishes, pots and a frying pan. Great experience!”
 of 5 bubbles blissfulbeading, 8 Oct 2015 | Read review
“All the cabanas facing the beach is beautiful, if you want to cook for yourself you should choose the family cabana.”
 of 5 bubbles Sandra_Li555, 4 Apr 2015 | Read review
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