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I had a prepaid reservation with this hotel through Expedia.com and received a confirmation email and confirmation number. When we arrived, the hotel had no record of my reservation. I was told that the hotel had no available rooms and we could not stay there....More
We made a reservation and paid for 2 rooms on Booking.com for our family and also noted that we would be arriving after 11pm. When we showed at midnight the person at the front desk, Javier, said that they were fully occupied and that there...More
We took a group of students on a trip to Mexico, Palma Real was our first stop. Nice, clean little hotel where they bend over backwards to make sure your stay in good. They arranged for a local restaurant to deliver food each night and...More
2 Thank mgreen
Response from Ernesto H, Propietario at Hotel Palma RealResponded July 20, 2015
Thank you very much for your good comments are very valuable to our company, We loved serve you and your group are very nice and friendly students that good that you felt at home and that's the intention, wish you a good trip and a...More
Very basic (and clean) room with good wi-fi and good clean pool (its deep but there is a shallow section). Ernesto and the other staff were super nice. One thing that I noticed that I liked was that all of their linens were dried on...More
3 Thank Sapian
Response from Ernesto H, Propietario at Hotel Palma RealResponded July 12, 2015
Estimado huésped, nos llena de alegría saber que visitantes extranjeros aprecien nuestro hotel y nuestra gente ya que día a...More
This is a decent hotel similar to Motel 6 or Super 8 in the states. The room is spacious and clean. The staff is also friendly. We ran out of hot water after 10 minutes of shower. The address shows Tulum but it’s really far...More
1 Thank Kin L
Response from Ernesto H, Propietario at Hotel Palma RealResponded February 2, 2015
Response from Ernesto H | Property representative |
The hotel is located 21.5 km from the beaches and archeological site of Tulum towards the archaeological site of Coba, a reference point for any kind of transportation you decide to address; Hotel-Tulum either ADO bus which... More
The hotel is located 21.5 km from the beaches and archeological site of Tulum towards the archaeological site of Coba, a reference point for any kind of transportation you decide to address; Hotel-Tulum either ADO bus which costs U $ D 2.00 per person, Van-group U $ D 2.00 per person or Taxi U $ D 10.00 4 passengers; Hotel-and Tulum in the same way except taxi which costs U $ D 2.00 per person, taxis are derived return to the site, which is why it is cheaper.
For any questions, just let us get to enjoy best holidays, Yours faithfully.
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"This picked the room for us. Room 203 did not have a latch on the window."