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Hotel Palma Real

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Traveller (13)
Room & Suite (38)
Pool & Beach (9)
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Overview
  • Excellent24%
  • Very good33%
  • Average31%
  • Poor5%
  • Terrible7%
29 Jan 2018
“Lost reservation left us walking down the highway late at night”
29 Dec 2016
“"Lost" our reservation!”
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Room Service
Family Rooms
3 Star Hotel
All hotel details
Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (54)
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11 - 15 of 25 reviews
Reviewed 7 April 2014

I recently stayed at this hotel with my two children. Its location between Tulum and Coba was great for us, as we wanted to visit Coba and the Punta Laguna nature reserve but not stay in overpriced Tulum. The hotel was pleasant; the room clean,...More

1  Thank mvb1826
Response from Ernesto H, Propietario at Hotel Palma RealResponded 9 April 2014

Thank you very much for your great comments, surely they are an invitation very well supported to attract more tourists to the region and of course to our hotel, we will continue working hard to offer more and better services for you on your next...More

Reviewed 10 March 2014

It was cheap. My review could end here but the 3 words that sum it up do not reach the TA minimum character requirement for a review! The rooms are spacious. The lighting is poor. The bathroom is tiny. Put the air con on &...More

2  Thank cvinsider
Response from Ernesto H, Propietario at Hotel Palma RealResponded 12 March 2014

Thanks for your feedback

Reviewed 9 March 2014

We, a family of four, stayed here for a month and we were totally happy. The room was clean and it was cleaned daily. The boys loved the pool, even though the water was a bit cold. We used the hotel kitchen to cook our...More

Thank Jari F
Response from Ernesto H, Propietario at Hotel Palma RealResponded 12 March 2014

Thank you very much for your comments, all this motivates us to improve and increase the number and quality of services offered, it was a pleasure to serve them, hopefully back soon, Yours faithfully.

Reviewed 1 March 2014

A basic clean hotel on the way to Coba from Tulum, which is why we stayed there three nights. Some small restaurants nearby of questionable sanitation. however, the hotel was fine, beds ok , hot water shower and ok $5 breakfast. Pool looked fine, but...More

Thank Ralph B
Response from Ernesto H, Propietario at Hotel Palma RealResponded 8 March 2014

Thank you very much for your feedback, we will take into account to be motivated to improve every day! Yours sincerely, will be waiting soon.

Reviewed 14 February 2014

We planned one night, and stayed three. The hotel is small, fully renewed and looks good. The staff is friendly and helpful. There was some misunderstanding about payments (1 night Expedia and 2 nights direct) but the staff solved it professionally and easily. The pool...More

Thank 364Jaap_v
Response from Ernesto H, Propietario at Hotel Palma RealResponded 16 February 2014

Dear guest. Thank you very much for your feedback, your server and Joseph offer an apology for the inconvenience payment and invite you to return soon and will offset the administrative error with a free night, Yours faithfully.

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Best Value Properties in Tulum, Mexico
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Dry Cleaning
Concierge
Room Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Details
Price range
US$22 - US$34 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Green Hotel in Tulum
Room types
Family Rooms, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$22 - US$34 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Green Hotel in Tulum
Room types
Family Rooms, Non-Smoking Rooms, Smoking rooms available
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Traveller (13)
Room & Suite (38)
Pool & Beach (9)
Dining (1)
Questions & Answers
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Larry L
28 August 2015|
Answer
Response from Ernesto H | Property representative |
HI Larry with pleasure hotelpalmarealtulum # hotmail . com nice to meet you.
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Google Translation
Sofasoda
23 February 2015|
AnswerShow all 3 answers
Response from Ernesto H | Property representative |
The hotel is located 21.5 km from the beaches and archeological site of Tulum towards the archaeological site of Coba, a reference point for any kind of transportation you decide to address; Hotel-Tulum either ADO bus which... More
1
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Google Translation
Room Tips
"This picked the room for us. Room 203 did not have a latch on the window."
Read review
"From the few rooms I saw, most had 2 queen sized beds, and hammock hooks to hold more people."
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"Get a room towards the back to avoid the road noise"
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"The further away from the road, the better"
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