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Las Palmas Maya

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#9 of 90 Hotels in Tulum
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Las Palmas Maya
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326 Reviews from our TripAdvisor Community

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Showing 308: English reviews
Newport Beach, California
Reviewed yesterday NEW

From the initial contact I had with Tom, the owner, through the entire stay my family and I felt like royalty. Tom and Malika, his girl friend, were extremely genuine and helpful! The rooms, grounds and buildings are well maintained and the grounds keeper, maid and night time security person were very friendly. While Las Palmas Maya is on the...

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Helpful?
1Thank Jack M
Reviewed 2 days ago NEW

Las Palmas Maya was the perfect place for us to stay in Tulum! There were so many great things, it is hard to find a place to start! Check In: Tom allowed us to check in early, but due to a laundry emergency, we didn't get to sit down with him until later that evening. With our keys in hand,...

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1Thank Pam R
Los Angeles, California
Reviewed 1 week ago via mobile

I've been lucky to visit Tulum for the 4th time now, thus my review here is based upon comparing our previous experiences to Be Tulum, Beach Tulum, & Villa Pescadores. If it wasn't for Tom, the manager here, I wouldn't give this hotel more than 2 stars when considering its many limitations & price around $230/night in January stay. However...

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Helpful?
1Thank Clyde M
Tom H, Manager at Las Palmas Maya, responded to this review

Thanks so much for staying with us and your kind words about our Service. When we envisioned and built this humble hotel, at no point did we set out to compete with the other hotels you mentioned, which are ocean-front, ultra-luxury resorts beginning at 750 USD/night during our short, 4 week Holiday season. Since day 1, we have prided ourselves...

Denver, Colorado
Reviewed 1 week ago

The great thing about this place is its location - if you want quiet and beaches and yet low prices (because instead of being ON the beach, you just walk across one small road and you're there, and prices are much better) -- and it's close to ruins and cenotes. Another thing I love is the communal kitchen - I...

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Helpful?
1Thank lpritchett2017
Tom H, Manager at Las Palmas Maya, responded to this review

Laura! It was so lovely to meet the rest of your Family this year and I'm so pleased that everybody enjoyed themselves. May 2017 bring you much success and happiness - please keep in touch as I would *love* to see the soon-to-debut theatrical version of your new BOOK!!

London, United Kingdom
Reviewed 1 week ago

...but after our really enjoyable time, last year, we decided to repeat the experience. We were not disappointed. The standard of service, cleanliness and attention to detail had, in no way, fallen. In fact, this year, we had the added benefit of breakfast being made available at the Las Palmas Maya Restaurant (see separate review) which was great because we...

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Helpful?
1Thank Fionairene
Tom H, Manager at Las Palmas Maya, responded to this review

Fiona & Peter, you two are such wonderful, special people. We thoroughly enjoyed visiting with you both, every day. Thank you so much for your sweet gift, we enjoyed some more of it last night! We can't thank you enough for returning and entrusting your vacation with us and truly hope our paths will cross again.

Reviewed 1 week ago

Tom, the hotel manager and owner, was incredibly helpful and went above and beyond to make sure we had everything we needed to enjoy ourselves in Tulum. During our trip, I found a baby kitten and wanted to take him back with me to the USA. Tom, called Delta to inquire about the process and also hooked me up with...

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Helpful?
1Thank Daniel M
Tom H, Manager at Las Palmas Maya, responded to this review

Hey Daniel! Thanks for taking the time to write your review - how is little Chapito? Did he make it back without issue? Please send me an email and let me know - hopefully he is learning English at the top of his class!!

Reviewed 2 weeks ago

Had a brilliant three night stay here - the room was really nice and quite spacious, the shower hot and the communal kitchen well equipped. The host, Tom, is really friendly and helpful and genuinely made us feel at home at his place. He had lots of great tips and gave us great attention and advice when one of our...

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1Thank Kata V
Tom H, Manager at Las Palmas Maya, responded to this review

You two were such a treat to host, thanks so much for staying with us and for your kind words. We are thrilled you enjoyed your visit so much and hope our paths cross again.

nashville
Reviewed 3 weeks ago

My husband and I just spent four nights in Tulum at the small hotel Las Palmas Mayas and had a fantastic trip. The hotel is not directly on the beach, but just a couple steps away across the narrow beach road. Tulum's beach is incredible and stretches for miles. It is very clean, safe, and absolutely gorgeous, especially at night...

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1Thank sofiab
Tom H, General Manager at Las Palmas Maya, responded to this review

Hi Sofia, Thank you so much for your thoughtful review and kind words - we enjoyed having you and are glad you all got to see so much of the area. Hope to see you next time, Happy New Year!!

Reviewed 3 weeks ago via mobile

My friends and I were here in 2015.. last minute stop, and everything was sold out, except for the garden suite. The manager gave us a full tour, made us feel right at home. And the room was so comfortable, clean and inviting. Having 24 hour power extra bonus, as were the flashlights for night walking. Excellent shower!! Can't say...

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Helpful?
1Thank Sharon F
Tom H, General Manager at Las Palmas Maya, responded to this review

Hey Sharon! Thanks for remembering us - we are so happy to hear your experience was completely positive and look forward to catching up over some cold ones when you return!

London, United Kingdom
Reviewed 13 December 2016

We were very happy with the property. The host / manager was helpful. Room was big and clean. Good value for money in Tulum. Central location close to restaurants, beach, shops. Would love to come back next time we visit.

Review collected in partnership with this hotel
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1Thank Yuliya P
Tom H, General Manager at Las Palmas Maya, responded to this review

We were so happy with you too! Thanks for the kind words and do come visit us soon. Don't forget our loyalty discount for all returning guests!!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Beachfront
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Las Palmas Maya is a welcome retreat in the jungle of Tulum. With beach access just across the road, you are only footsteps away from one of the most beautiful beaches in the world! The recent addition of 24hr electricity is a huge amenity, offered at only a few beach zone hotels. Our newly renovated communal kitchen and lounge offers guests the opportunity to keep a few groceries on hand for small meals or snacks, and a wonderful place to relax, read, or chat with other guests. Our rooms have been completely remodeled and are fresh, clean and airy. Some of the other amenities offered are private bathrooms with pressurized hot water, free wi-fi, and bicycles available for rent. In addition, Las Palmas Maya is pet friendly! ... more   less 

Additional Information about Las Palmas Maya

Address: Km 8.5, Tulum 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Tulum
Price Range: $140 - $292 (Based on Average Rates for a Standard Room)
Number of rooms: 6
Reservation Options:
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Hotel Style:
#4 Green Hotel in Tulum
#4 Best Value Hotel in Tulum
#7 Family Hotel in Tulum
#8 On the Beach Hotel in Tulum
#12 Romantic Hotel in Tulum
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Questions & Answers

Here's what travellers have asked, with answers from Las Palmas Maya staff and other travellers.
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London, England, United Kingdom
over a year ago

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Questions? Get answers from Las Palmas Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Treetop Suite or other rooms upstairs have more natural breeze”
 of 5 bubbles pamr33, 17 Jan 2017 | Read review
“I have stayed in three rooms now.... love the treetop room”
 of 5 bubbles lpritchett2017, 10 Jan 2017 | Read review
“Love the Gecko room.”
 of 5 bubbles Fionairene, 10 Jan 2017 | Read review
“The rooms on the south side may be a little quieter”
 of 5 bubbles wendyhp2016, 28 Nov 2016 | Read review
“Setting is very chill.”
 of 5 bubbles williamjJ6388VN, 27 Nov 2016 | Read review
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