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Ana y Jose Charming Hotel & Spa

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Traveller (454)
Room & Suite (210)
Pool & Beach (126)
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Overview
  • Excellent58%
  • Very good23%
  • Average7%
  • Poor6%
  • Terrible6%
Travellers talk about
“sand floor”(17 reviews)
“private pool”(25 reviews)
“beach front”(35 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
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Reviews (665)
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All reviewssand floorprivate poolbeach frontbeach clubbeautiful beachdestination weddingwedding guestsrental carour honeymooncevicheeither directionair conditioningocean viewgarden roomturn down servicebeach servicefive nights
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11 - 15 of 484 reviews
Reviewed March 19, 2018

We escaped the Moon Palace to find paradise here. Having previously stayed in the hotel a couple years ago, it was everything we remembered. Unfortunately we only had time for a day trip and, although it was a little pricey - you get what you...More

Thank ebeezy2018
Response from Tulum Resorts M... T, Manager at Ana y Jose Charming Hotel & SpaResponded March 31, 2018

Dear client, Thank you for your review. Your comments will help us to continue improving our services. We hope to have you back very soon. Regards, Ana y Jose Collection

Reviewed March 17, 2018 via mobile

They framed us, tried to sell us their “special club”, made us listen for 50 minutes to their presentation, so we can use the beach beds and then said they were occupied by the partners and we could not use them. The breakfast was cold....More

Thank Batia N
Reviewed March 10, 2018 via mobile

We had the best five days at this awesome hotel! We read many reviews and carefully selected this for part of our family trip- we have kids ages 12, 10 and 9. One reason we picked it was because of the pool, which was refreshing,...More

Thank SCSH1
Response from Tulum Resorts M... T, Manager at Ana y Jose Charming Hotel & SpaResponded March 31, 2018

Hello, Thank you for your review, we are happy that you enjoyed your stay and we look forward to serving you again. Regards, Tulum Resorts

Reviewed March 9, 2018

Perhaps it was our expectations or Ana y Jose's opinion of itself that knocked this to a 4 star review. Or perhaps just cultural differences. It was a glorious paradise, but needs some tweaks. The good: The beach is stunning with staff working endlessly to...More

1  Thank TheRavenousBear
Response from Tulum Resorts M... T, Manager at Ana y Jose Charming Hotel & SpaResponded March 31, 2018

Dear Client, Thank you for your review. We invite you to visit us again in the near future and we will provide a special experience for you and we apologize for the inconvenience. Your comments are deeply appreciated and taken under consideration to better improve...More

Reviewed March 5, 2018

Had dinner here. Lovely place. I think Luis served us and he was brillant. Lovely food - i can recommend the shrimp pasta. My wife enjoyed the tuna with sweet potato. The hot bread in the basket has an amazing taste - thoroughly enjoyable.

Thank RoverPete
Response from Tulum Resorts M... T, Manager at Ana y Jose Charming Hotel & SpaResponded March 31, 2018

Hello, Thank you for your review, we are happy that you enjoyed your dinner and we look forward to serving you again. Regards, Tulum Resorts

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Beachfront
Spa
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$334 - US$458 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Tulum
#16 Family Hotel in Tulum
#25 Romantic Hotel in Tulum
#29 On the Beach Hotel in Tulum
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$334 - US$458 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Tulum
#16 Family Hotel in Tulum
#25 Romantic Hotel in Tulum
#29 On the Beach Hotel in Tulum
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (454)
Room & Suite (210)
Pool & Beach (126)
Dining (67)
Amenities (32)
Business Centre & Event Rooms (5)
Questions & Answers
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Room Tips
"Go for the ocean view rooms"
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"Make sure your room has a private Jacuzzi outside, if you can. And a balcony."
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"Make sure you get a private bathroom"
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"ask fora beach view"
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