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Traveller (214)
Room & Suite (177)
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Overview
  • Excellent89%
  • Very good8%
  • Average1%
  • Poor1%
  • Terrible1%
Travellers talk about
“rooftop bar”(15 reviews)
“steam shower”(5 reviews)
“sky lounge”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
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Jul. 1Jul. 2
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1 room, 2 adults, 0 children
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Reviews (260)
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Traveller rating
88
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88
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Show reviews that mention
All reviewsrooftop barsteam showersky loungequiet streetspent nights at hotelgreat small boutique hotelgreat courtyardwalk in closetthe hotel staffdown comfortersmall poolminute walkbottom floorsan miguelcomfortable hotelincluded breakfastamazing hotel
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1 - 5 of 104 reviews
Reviewed 5 days ago via mobile

Beautiful, clean, great location! We stayed at Hotel Nena for four nights for a girls trip. The hotel staff is extremely friendly and always eager to make your stay as pleasant as possible. The rooms are good size and the bathroom is bigger than most...More

Thank Claudia P
Response from Jael M, General Manager at Hotel NenaResponded 3 days ago

Dear Claudia and friends, We were very happy to have you all here at Nena and it is a great pleasure to us to fulfill all our guests needs, and we are delighted to put big smiles in our guests faces, we hope you girls...More

Reviewed 1 week ago via mobile

Noisy, ceiling in room leaked water, no comfortable common areas, staff was "ok", bed was good. Cost per night is crazy high for San Miguel de Allende..you can find something similar for about half if you look. Won't be back.

Thank dancorcas
Response from Jael M, General Manager at Hotel NenaResponded 1 week ago

Dear Mr. Dan, So sorry to see your wife and your comment duplicated, we apologize for the inconveniences caused during your stay, and we hope to have you back again and give us an opportunity to experience what Nena is about . Best Regards,

Reviewed 1 week ago

We are still here staying for four nights. We booked it after reading reviews but are at a loss to understand the hype! Breakfast doesn’t start unti 9am, water ran down our bedroom wall when it rained and no areas to relax apart from pool...More

1  Thank Emma N
Response from Jael M, General Manager at Hotel NenaResponded 1 week ago

Dear Ms. Emma, We are so sorry to hear that your experience at Nena was not the best, an we really appreciate your comments in order to improve the service in which we have failed during your stay, our breakfast starts at 9 am as...More

Reviewed May 1, 2018

Sadly the reception staff was not the most helpful - we had booked a room for our wedding and even though I had reserved a specific room we did not receive that room and they said that our preferred room was booked and they can't...More

1  Thank alina266
Response from Jael M, General Manager at Hotel NenaResponded May 9, 2018

Dear Alina and Ezequiel, Thank you very much for choosing our Sky Lounge for hosting your prewedding cocktail, and were happy to see your guests having a good time, it’s great to know that you enjoyed the rooms and the breakfast, we will make sure...More

Reviewed March 14, 2018 via mobile

This is the best hotel I have stayed at in a very longtime. The authentic rooms are first class and super confortable with an artistic charm.It’s hard to explain you have to stay there to believe it. Beautiful terraces, roof top bar, excellent breakfast and...More

Thank dlcallan
Response from Jael M, General Manager at Hotel NenaResponded March 20, 2018

Dear Mr and Mrs Callan, We look also forward to welcome you back, we are very thankful to know that you enjoyed every corner of Nena, our service and staff, we always will keep on working to have happy faces on every guest staying with...More

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Most Booked Properties in San Miguel de Allende
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Pool
Restaurant
Bar/Lounge
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Concierge
Room Service
Laundry Service
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$166 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$166 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (214)
Room & Suite (177)
Dining (43)
Pool & Beach (25)
Family and Play Areas (13)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Karen A
December 31, 2017|
Answer
Response from Jael M | Property representative |
Dear Karen, Greetings from Nena Boutique Hotel, I will be really happy to help you , would it be possible you can send us and email to hola.sma@ hotelnena.mx or to my email jael@hotelnena.mx so I can check the availability... More
0
Votes
BlondeTraveler16
December 7, 2017|
Answer
Response from Jael M | Property representative |
Dear Ms. Blonde, Greetings from San Miguel de Allende! For this New Year’s Eve the Sky Lounge will be open as regular, the big celebration we will have it at the back yard of the hotel, if you would like to have more... More
0
Votes
Rosycha
January 21, 2017|
Answer
Response from Pedro D |
Check in: 3:00 p.m. Check out: 12:00 p.m. The rate includes breakfast, parking and taxes.
0
Votes
Google Translation
Room Tips
"The cathedral chimes every hour for as many times as they like. Our average was about 33"
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"Room Pilar has a nice kitchenette with refrigerator"
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"The quieter rooms are on the second floor."
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"We were in Marlene. It was next to the stairs which could be a bit noisier than the rooms that are not next..."
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