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Staff not organised, the manager has today admitted they had doubled booked our lunch party with a wedding, so we got very sloppy seconds. Roast dinner didn't have roast potatoes, 12 roasts had two small dishes with 4 new potatoes in each (that was meant...More
I found this hotel on the internet, booked it a very short notice and had a fantastic time. The staff were excellent, the room was clean, comfortable and very spacious. The food was excellent and I could find no fault in anything or anyone to...More
Lack of communication made a bad impression. We phoned to say we would not arrive until 10pm only to be told receptionist left at 7pm and there would be no one to let us in.
Luckily we were able to delay our dinner date and...More
Having spent the weekend prior to Christmas at Caldecott Hall we have to say that we were extremly disppointed. The hotel & location is fine but sadly lacking in other aspects
Firstly, The lack of staff was very apparent from the time we arrived.
Thank Janet D
Response from Jan G, General Manager at Caldecott HotelResponded 29 January 2013
Since your visit in December 2011 the hotel is under new management. We have a new team of staff who are happy to serve our guests whether resident or non resident and that the issues you mention have have now been sorted out.
This hotel came recommended to me as I was looking for a quiet hotel on the outskirts of Great Yarmouth whilst on business. I did not arrive until late but received a warm welcome upon check in. The Hotel checked if I wanted an evening...More