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Krystal Grand Los Cabos Hotel

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Traveller (730)
Room & Suite (177)
Pool & Beach (164)
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Overview
  • Excellent36%
  • Very good26%
  • Average17%
  • Poor8%
  • Terrible13%
Travellers talk about
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (645)
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A TripAdvisor Member
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Reviewed 19 February 2018 via mobile

Recently went to Cabo and stayed at Krystal Grand & overall my experience was amazing , there overall service was great our check in was easy and smooth , they have 5 pools to choose from and plenty of different restaurants and buffets , oh...More

3  Thank A TripAdvisor Member
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded 28 February 2018

Dear Guest: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. We hope you will...More

Reviewed 19 February 2018 via mobile

I read a lot of review before heading here that were awful and I feel like people were a bit hard on the hotel. Yes, reception can be a bit crazy but we have no issue checking in. We got the room which we paid...More

3  Thank Kendra O
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded 28 February 2018

Dear Kendra, Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We hope you will give us another opportunity to serve you again in the future. Kind regards, Michel T., The Manager.

Reviewed 19 February 2018 via mobile

We are a group that regularly takes vacations at all inclusives. We have stayed at Mayan Riviera, Cancún, Acapulco, Cozumel and Manzanillo in Mexico as well as in resorts in Jamaica, the Dominican the Bahamas and Cuba. We typically book at Bahia chains, and tend...More

9  Thank Jodie-Lee P
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded 28 February 2018

Dear Jodie Lee: On behalf of the dedicated collaborators to serve with passion and commitment, we thank you for choosing us as your vacation destination in Los Cabos. It was a pleasure for us to assist you and have you as a guest and we...More

Reviewed 19 February 2018

The property is very pretty but the room are not maintained. Had to call maintenance constantly! Our refrigerator, fan, lights stopped working, we got locked out of our room because lock broke. The balcony door wouldn’t slide open. You almost killed yourself prying it open...More

2  Thank Linda d
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded 28 February 2018

Dear Linda, I'm really sorry for what happened during your recent stay with us, I completely understand how you felt during this awful situation, I would to apologize for the inconveniences this might have caused and let you know that we will make sure that...More

Reviewed 18 February 2018

Pros Close to the airport Nice clean pools Some rooms have nice ocean views Food was pretty good fresh fish grilled on the spot for you Nice beach with cabanas and fire pits at night Great little cafe for good coffee in the morning Cons...More

3  Thank Purplehaze_11
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded 28 February 2018

Dear Guest: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. We hope you will...More

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About
Amenities
Top amenities
Beachfront
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$182 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Top resorts Hotel in San Jose del Cabo
#16 Luxury Hotel in San Jose del Cabo
#24 On the Beach Hotel in San Jose del Cabo
#25 Spa Hotel in San Jose del Cabo
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$182 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Top resorts Hotel in San Jose del Cabo
#16 Luxury Hotel in San Jose del Cabo
#24 On the Beach Hotel in San Jose del Cabo
#25 Spa Hotel in San Jose del Cabo
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (730)
Room & Suite (177)
Pool & Beach (164)
Dining (110)
Amenities (42)
Family and Play Areas (8)
Business Centre & Event Rooms (2)
Questions & Answers
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jesuric
Hello dear travelers and management/staff, My husband and I are going to be staying in this hotel on our honeymoon, Can you help us being less problematic due the "no so good" reviews i have red, please? where/how do we book the restaurants? should we book restaurants? what are the restaurants that need reservations? at what time are the restaurants open? what is the dress code to all of them for dinner? what are the activities options in the resort? night show's as magic or urban? live music? or is it only karaoke? We'll be flying to Los Cabos sin July 8th till' 13th, I'd like to know if it's high season or not, and how are the changes between high and low season? What are the options for honeymooners? what's included? what are the prices that are not? can you adress if the resort gives private or romantic dinners? couples dinners? is it wifi free? is it the mini bar free/included? What are the extra activities options outside the resort? I've seen some activities like ride horse on the beach, camels, and snorkeling, I like to know th details? and what are your favorite beaches to visit outside the resort? I very much like to know if any of you did visit other retaurants outside the hotel? or which activities anybody found outside at night? what's the best options to get a car for the entire week? and what are the prices? does the hotel works with any car rental company? awaiting for a response, I thank in advance
8 April 2018|
AnswerShow all 3 answers
Response from Ariana B | Property representative |
Dear Mrs, Thanks for contacting us. To resolve your doubts in a better way, let me suggest you call the Hotel directly where our Chief Concierge will gladly support you. We hope to see you very soon. Regards, Quality... More
0
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Angela G
6 April 2018|
AnswerShow all 3 answers
Response from Michael D | Reviewed this property |
word of advice and might sound odd but trust me. wake up and head down to the beach at 6am with your towels. you will be quite surprised how fast the cabanas fill up. people are very respectful not to touch your towels if... More
0
Votes
Robyn H H
4 April 2018|
AnswerShow all 3 answers
Response from Ariana B | Property representative |
Dear Mrs, Thank you for contacting us. Regarding to your request, we can offer you different options, but yes the cost ranges between USD 120 and USD 180 depending on the season you book and the type of room you want to... More
0
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Room Tips
"Best view, quite from the main street, and very clean"
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"Higher up rooms have a better view of the beach."
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"If you are in residence, stay on 3rd or 4th floor for ocean view ."
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"3rd floor or higher"
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