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Krystal Grand Los Cabos Hotel

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Traveller (826)
Room & Suite (188)
Pool & Beach (170)
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Overview
  • Excellent37%
  • Very good27%
  • Average16%
  • Poor8%
  • Terrible12%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
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Reviews (737)
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99
42
73
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131 - 135 of 501 reviews
Reviewed March 8, 2018

We arrived a nice looking lobby to be told we were situated in the back 40. The front desk person told us not to tell anyone but he would upgrade us to the building closer to the pool and restaurants. Not seeing the room that...More

4  Thank nthomson1
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded March 12, 2018

Dear Guest: Thank you for your time in giving us your valuable feedback about your recent stay in our Hotel. We take your comments very seriously and highly regret that we were not able to meet the level of your expectations. We hope you will...More

Reviewed March 8, 2018

Arriving soon to the Krystal Grand . I called the reservation desk and was told I only needed to buy a 2 day all inclusive during my stay, since I traded with Interval International . I booked last week. So, last night I received a...More

2  Thank odcd
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded March 12, 2018

Dear guest, We do apologize for the late response. We carefully reviewed your feedback and I have shared your concerns with our Reservation manager and with our leadership team in order to avoid this kind of situations. I hope you will allow us another opportunity...More

Reviewed March 7, 2018 via mobile

We checked in last Thursday expecting the worst after reading the reviews. While this hotel is certainly not “5-Star” as claimed, it does provide a great value for a week in Cabo. Parts of the resort are new/remodeled and others are not, which is annoying...More

1  Thank tmca99
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded March 12, 2018

Dear Guest: On behalf of the dedicated collaborators to serve with passion and commitment, we thank you for choosing us as your vacation destination in Los Cabos. It was a pleasure for us to assist you and have you as a guest and we hope...More

Reviewed March 7, 2018

I have been on a few all-inclusive type of vacation so far and by far this was the worst. In short, the rooms, the food, and the service were awful (or replace awful with a worse adjective that you can think of). The only good...More

4  Thank OnlyIamMee
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded March 9, 2018

Dear guest, We sincerely regret what happened during your last visit. We would like to inform you that we are currently looking into the inconveniences that you experienced. Your comfort and satisfaction are our top priorities. It is sad to hear that your expectations were...More

Reviewed March 7, 2018

Well, I’ll start with the good. The staff were great. Special mention has to be made of Jesus and Manuel who were our bartenders in the lobby bar. Made the best Hendrix and Tonic, exactly the way we liked it, always had a smile on...More

4  Thank scotiahazel
Response from mthenot, General Manager at Krystal Grand Los Cabos HotelResponded March 9, 2018

Dear Guest I'm really sorry for what happened during your recent stay with us, I completely understand how you felt during this awful situation, I would to apologize for the inconveniences this might have caused and let you know that we will make sure that...More

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About
Amenities
Top amenities
Beachfront
Free Internet
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$170 - US$352 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Top resorts Hotel in San Jose del Cabo
#16 Luxury Hotel in San Jose del Cabo
#24 On the Beach Hotel in San Jose del Cabo
#25 Spa Hotel in San Jose del Cabo
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$170 - US$352 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Top resorts Hotel in San Jose del Cabo
#16 Luxury Hotel in San Jose del Cabo
#24 On the Beach Hotel in San Jose del Cabo
#25 Spa Hotel in San Jose del Cabo
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (826)
Room & Suite (188)
Pool & Beach (170)
Dining (113)
Amenities (42)
Family and Play Areas (9)
Business Centre & Event Rooms (2)
Questions & Answers
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doverland98014
June 22, 2018|
AnswerShow all 4 answers
Response from justjulie2018 | Reviewed this property |
We took a bunch of US one dollar bills and tipped with those. The staff really seemed to appreciate. For me it is about making someone feel good about their work. They work hard are worth an extra buck or two. Now I don't... More
0
Votes
creativeplayland
June 22, 2018|
AnswerShow all 3 answers
Response from L0vesBlueWater | Reviewed this property |
There were a few activities by the pool....volleyball, bingo.....but no bonfires, and no shows at night.😢
0
Votes
creativeplayland
June 21, 2018|
Answer
Response from rjheverly | Reviewed this property |
Hello, I would just call the hotel number, ask to speak to the current manager on duty to leave a note under your reservation about the late arrival. They have staff on hand 24/7 so I'm certain they will be able to... More
0
Votes
Room Tips
"Beach view is best. Lobby is on third floor, pool and restaurants are on first."
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"Building 2 with the ocean views are definitely a must for me - after all how often does one sleep and wake up..."
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"Rooms with an ocean or pool view are more quiet and worth the view!"
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"We had a room in the Altitude building, awesome. Right on the beach."
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